rezinex10272 y20rezinex10272 20221026 icons8-reading-100.png quarterly test Prepare for quarterly test vocab pre teach functional language grammar focus smartphone or tablet device listening Download onto your phone or tablet and listen carefully. Igor b 1982 Alena 36 yo 20210625 ]]> xml sbook_plugins/wordlist_generated_from_xml_clog_sbook_for_sbook_session.inc Rezinex 10272 Игорь Николаенков 20221026 09:00-10:00 1.5 active Case study - Selig and Lind - Feedback By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Market Leader 3rd edition Upper Intermediate Unit 7 Management styles pg 71 ex E presentation → practise expressions from the useful language box Case study - Selig and Lind pg 73 writing a recommendation use expressions from pg 67 ex D use expressions from pg 68 ex E see pg 131 writing a report (including an executive summary) → send in *.docx duncanpotter@yandex.ru ]]> active textbook → practise expressions from the useful language box icons8-lecturer-100.png Presentation delivery Feedback T / Cl pg 73 writing a recommendation use expressions from pg 67 ex D use expressions from pg 68 ex E see pg 131 writing a report (including an executive summary) Feedback ]]> active textbook video DVD case study commentary Feedback T / Cl Why did he alienate from his staff? 〆result-oriented 〆unclear goal-setting 〆demotivating by not involving staff in decision-making 〆poor, little constructive feedback → improve communication skills What are the most striking weaknesses of the candidates? 〆Ruth doesn't appear to want to accommodate her management style to an international team 〆Kazuo might turn people off by considering company is more important than individuals 〆Eduardo may be too hesitant and not prepared to take tough decisions because he wants to be liked too much 〆Martina believes people are motivated by money Who would the consultant recommend? ✓ Ruth might face some resistance at the beginning but eventually will meet deadlines = favourite candidate ✓ Eduardo would build a good rapport with team members but might not get things done = front-runner ]]> to alienate /ˈeɪljəneɪt/ = to make sb less friendly or sympathetic towards you; to make sb feel that they do not belong in a particular group front-runner = competitor thought likely to win rapport /ræ'pɔ:r/ (with sb) | ~ (between A and B) = a friendly relationship in which people understand each other very well tenacious = that does not stop holding sth or give up sth easily; determined to overlook = to fail to notice to carry out = to execute, to perform is that the morale of the team is low and we are missing deadlines for for unknown reasons. Martina is a very democratic people oriented person He is approachable to the team and talented I offer recommend Eduardo as a the main candidate to this role The purpose of my talk today is to tell you about a new , (comma needed here) quite versatile car which can be afforded by many people can afford and - what is most important – which can to meet expectations of different people I’m talking about the Skoda Superb First of all its it’s a quite beautiful car with a classic but not old (fashioned) design And despite on this you can park in quite deep snow I think this is the most versatile and not very expensive affordable car I have ever seen ]]> 20221019 09:00-10:00 1.5 active Case study - Selig and Lind By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Market Leader 3rd edition Upper Intermediate Unit 7 Management styles Case study - Selig and Lind pg 72 background pg 73 description of managers 1-4 → read & prepare pg 73 task 2, 3 ]]> active textbook market_leader_3rd_upper_intermediate_audio_cd02_21.ogg Functional language: Stating the purpose, involving the audience Functional language: Persuading, emphasising, exemplifying Functional language: Changing the subject, referring to visuals, discussing implications T / Cl 'Turning now to' means [emphasising a point | changing subjects] ✓ changing subjects pg 71 ex D vocab T / Cl Is there anything missing in this presentation? 〆 price positioning ≠ presentation targeting people placing orders → rather convincing, though general, informative product presentation set for homework - to be confirmed pg 71 ex E presentation → practise expressions from the useful language box ]]> 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png Would you like to relocate to Copenhagen, Denmark? ✓ better work life balance in Scandinavian countries ✓ lifestyle closer to nature (...) What differences in corporate culture & management style would you expect? ✓ stronger labour law to protect employees ✓ less stressful work conditions labour law = body of law that applies to matters such as employment, wages, conditions of work, labour unions, and labour-management relations What mistakes could a result-oriented manager make when running an international team with a Scandinavian corporate culture? 〆being too authoritarian 〆making decisions without consensus 〆providing little support with for less experienced team members 〆socialising not enough = not taking into consideration cultural differences among team members → needs cross-cultural skills to call a spade a spade = to call a person or thing a name that is true but not polite; speak bluntly; use the plainest language Do you think strong leaders groom weak managers? 〆strong leader may create too comfy a work environment → managers need to be thrown in at the deep end to learn & become autonomous to be thrown in at the deep end = to be given a difficult job without preparation to groom = sb (for / as sth) to prepare or train sb for an important job or position active textbook Lexical material: Choosing the right manager & management style pg 72 background reading T / Cl What management mistakes do you think Paul Johnstone made? (...) Was he too authoritarian? (...) pg 72 management style of Paul team member #1 market_leader_3rd_upper_intermediate_audio_cd02_22.ogg T / Cl What is a better management style: saying what to do or how to do things? ✓ what to do = focus on goals → provide support only if needed = situational management Hersey & Blanchard - Situational leadership
hersey_and_blanchard_situational_management_chart.png
team member #2 market_leader_3rd_upper_intermediate_audio_cd02_23.ogg T / Cl What is more effective: being a people's person or focusing on results? ✓ depends on short & long term goals → build rapport if long term, strategic goals are set Blake & Mouton - Managerial chart
blake_and_mouton_managerial_chart.jpg
team member #3 market_leader_3rd_upper_intermediate_audio_cd02_24.ogg T / Cl Has Paul Johnstone any potential for improving his management style? 〆should have already proven by now that he is prepared to learn & improve himself → current situation is not a warning but a likely dismissal → leadership course is probably too late What management styles should be used? ✓ see pg 67 ex D pg 72 replacing the project manager pg 73 read descriptions pg 73 task 1 2 T / Cl Rank candidates in terms of suitability → Isn't Ruth too decisive? (indeed, sales management consists in pushing people) → Will the team want to work 6-7 days a week with Kazuo when they're already exhausted? → Is Eduardo decisive enough? → Has Martina got sufficient interpersonal skills? pg 73 task 3 4 〆Martina has limited experience in managing people (only IT, not multicultural) ✓ Eduardo may set a better example for a customer service to retail outlets though is not goal oriented ]]> disheartening = not to motivate or encourage distant = not friendly; not wanting a close relationship with sb morale /mə:'æl/ = amount of confidence and enthusiasm, etc. that a person or a group has at a particular time to the letter = in every detail ashamed ~ (of sth/sb / yourself) | ~ (that ...) | ~ (to be sth) = feeling shame or embarrassment about sb/sth or because of sth you have done to alienate /ˈeɪljəneɪt/ = to make sb less friendly or sympathetic towards you; to make sb feel that they do not belong in a particular group front-runner = competitor thought likely to win rapport /ræ'pɔ:r/ (with sb) | ~ (between A and B) = a friendly relationship in which people understand each other very well tenacious = that does not stop holding sth or give up sth easily; determined to overlook = to fail to notice to carry out = to execute, to perform labour law = body of law that applies to matters such as employment, wages, conditions of work, labour unions, and labour-management relations to be thrown in at the deep end = to be given a difficult job without preparation to groom sb (for / as sth) = to prepare or train sb for an important job or position to call a spade a spade = to call a person or thing a name that is true but not polite; speak bluntly; use the plainest language perspective promising for this kind of job ]]> 20221012 09:00-10:00 1.5 active Dealing with talented, volatile managers Delivering a presentation By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Market Leader 3rd edition Upper Intermediate pg 68 ex A B reading Management styles → pg 69 reading student A Anna Wintertour → pg 145 reading student B Jim Buckmaster pg 68 ex F vocab ]]> 20221004 Dealing with talented volatile managers hw20221012 pix/icons8-collaboration-100_white.png 2 Dealing with talented volatile managers hw20221012 active edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png How do you deal with a talented, but volatile, manager? ✓ show you are self-motivated ✓ use foul language to support your emotions & engagement in the business = be involved → pretend you are on the same wavelength ✓ be demanding towards your subordinates in the same way foul = including rude words and swearing; offensive If you work unsociable hours, is it evidence of a good or bad management style? 〆too demanding management style ≠ self-motivated staff who enjoy their work unsociable = not enjoying the company of other people; not friendly; unsocial hours (BrE) are those that are outside the normal working day Why is perfectionism not a key to successful management? ✓ strike a balance between management by consensus and perfectionism = manage your energy, get your priorities right → 20% efforts account for 80% of results (Pareto principle) Pareto principle = rule which states that for many outcomes, roughly 80% of consequences come from 20% of causes. In other words, a small percentage of causes have an outsized effect active textbook set for homework pg 68 ex F vocab pg 69 ex G discussion set for homework - to be confirmed pg 70 ex F writing - profile of a manager ]]> 20191022-0936 Reference words (the former, the latter) active grammar 20191024-1036 Reference words (it, this, that) active grammar active textbook pg 70 ex A B C D grammar pg 70 ex E vocab (former vs latter) ]]> active textbook market_leader_3rd_upper_intermediate_audio_cd02_20.ogg ]]> wip textbook market_leader_3rd_upper_intermediate_audio_cd02_21.ogg Functional language: Stating the purpose, involving the audience Functional language: Persuading, emphasising, exemplifying Functional language: Changing the subject, referring to visuals, discussing implications T / Cl 'Turning now to' means [emphasising a point | changing subjects] ✓ changing subjects pg 71 ex D vocab T / Cl Is there anything missing in this presentation? 〆 price positioning ≠ presentation targeting people placing orders → rather convincing, though general, informative product presentation set for homework - to be confirmed pg 71 ex E presentation → practise expressions from the useful language box icons8-lecturer-100.png Presentation delivery Feedback ]]> foul = including rude words and swearing; offensive Pareto principle = rule which states that for many outcomes, roughly 80% of consequences come from 20% of causes. In other words, a small percentage of causes have an outsized effect blue ocean strategy = simultaneous pursuit of differentiation and low cost to open up a new market space and create new demand. It is about creating and capturing uncontested market space, thereby making the competition irrelevant. It is based on the view that market boundaries and industry structure are not a given and can be reconstructed by the actions and beliefs of industry players (src: https://www.blueoceanstrategy.com/what-is-blue-ocean-strategy/) to quench = to satisfy (thirst) ounce = unit for measuring weight, /16 of a pound, equal to 28.35 grams edge over the competition = slight competitive advantage to stand out = to look different; to distinguish oneself to reveal ~ sth (to sb) = to make sth known to sb; to show sth that previously could not be seen to appeal = to attract comprehensive = including all or everything outstanding = distinguished from others in excellence; of major significance or importance hand-out = free document that gives information about an event or a matter of public interest, or that states the views of a political party, etc to stress = to emphasise USP = unique selling point to persuade = to convince curiosity (about sth) | ~ (to do sth) = strong desire to know about sth on at you Results won't correspond with to the efforts ]]> undoubtedly /ən'dautədli:/ doubt /'daut/ referring /rə'fə:iŋ/ 20221004 20221005 09:00-10:00 1.5 active Successful managers Delivering a presentation By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Rescheduled from previous lesson Market Leader 3rd edition Upper Intermediate pg 67 ex D vocab pg 68 ex A B reading Management styles → pg 69 reading student A Anna Wintertour → pg 145 reading student B Jim Buckmaster ]]> active textbook market_leader_3rd_upper_intermediate_audio_cd02_17.ogg T / Cl Which management style gets the best out of people? ✓ when people are not owned by the organisation = let people bring their own perceptions, biases, personality, culture at work... pg 67 ex B listening market_leader_3rd_upper_intermediate_audio_cd02_18.ogg Methodology: Managerial philosophies 1 consideration, respect & trust 2 recognition & credit 3 involvement & availability 4 a sense of justice 5 positive action on an individual basis 6 emphasis on end results T / Cl What is another way of asking in plain English if emphasis on end results happens at the cost of consideration, respect & trust? ✓ Does the end justify the means? ]]> active textbook pg 67 ex B listening market_leader_3rd_upper_intermediate_audio_cd02_19.ogg see audioscript pg 160 pg 67 ex C speaking pg 67 ex E speaking ]]> 1 Why are some managers successful? active edit_ol_qa pix/icons8-collaboration-100_white.png Can a manager be in someone else's shoes, i.e. change their management styles? Can managers in Russia believe in self-direction & self-control of their staff? ✓ depends on corporate culture → vertical vs horizontal management style 2 Dealing with talented volatile managers hw20221012 active prep_ol_qa edit_ol_qa pix/icons8-collaboration-100_white.png How do you deal with a talented, but volatile, manager? ✓ show you are self-motivated ✓ use foul language to support your emotions & engagement in the business = be involved → pretend you are on the same wavelength ✓ be demanding towards your subordinates in the same way foul = including rude words and swearing; offensive If you work unsociable hours, is it evidence of a good or bad management style? 〆too demanding management style ≠ self-motivated staff who enjoy their work unsociable = not enjoying the company of other people; not friendly; unsocial hours (BrE) are those that are outside the normal working day Why is perfectionism not a key to successful management? ✓ strike a balance between management by consensus and perfectionism = manage your energy, get your priorities right → 20% efforts account for 80% of results (Pareto principle) Pareto principle = rule which states that for many outcomes, roughly 80% of consequences come from 20% of causes. In other words, a small percentage of causes have an outsized effect to embrace = (formal) to accept an idea, a proposal, a set of beliefs, etc., especially when it is done with enthusiasm to dismantle = to take apart a machine or structure so that it is in separate pieces; to end an organization or system gradually in an organized way to haggle (with sb) (over sth) = to argue with sb in order to reach an agreement, especially about the price of sth to liaise = (with sb) (especially BrE) to work closely with sb and exchange information with them headcount = act of counting the number of people who are at an event, employed by an organization, etc.; the number of people that have been counted in this way to align sth (with / to sth) = to change sth slightly so that it is in the correct relationship to sth else to align yourself with sb/sth = to publicly support an organization, a set of opinions or a person that you agree with concession (to make a ~) = something that you allow or do, or allow sb to have, in order to end an argument or to make a situation less difficult hefty = (of an amount of money) large; larger than usual or expected to make do = to come to terms with; to use a poor substitute when one does not have the right thing on at the same desk There are is no such management style Some give generate chaos, some give the make | establish order, they give create | make synergy ]]> 20220928 09:00-10:00 1.5 active Reasons behind mobilisation & possible scenarios By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Market Leader 3rd edition Upper Intermediate pg 67 ex D vocab pg 68 ex A B reading Management styles → pg 69 reading student A Anna Wintertour → pg 145 reading student B Jim Buckmaster ]]> 1 pix/icons8-collaboration-100_white.png Reasons behind mobilisation & possible scenarios active deck_shuffled_lines_halign prep_deck_shuffled_lines_halign
• Kiev doesn't ramp up military counter-offensive after sham referendums • Russia annexes separatist regions • partial mobilisation is enough to safeguard new borders • Putin gives up plans to demilitarise Ukraine • young Russian men who had left gradually come back (without being imprisoned for desertion) • protests of Russian population are quelled • war (i.e. special operation) transforms into smaller, localised conflicts in breakaway states (now part of Russia) • Russian economy learns to cope with sanctions (like N.Korea, Cuba, Iran or China) → Putin has saved people in pro-Russian states in the (very) long term - at least in the eyes of the Kremlin
• Kiev doesn't give up military counter-offensive to recover lost territories despite sham referendums • the US & the West continue to support / encourage Kiev's legitimate military strike back instead of negotiating a truce • 2nd (and 3rd?) wave of mobilisation is accompanied by increased cases of denunciation (reminiscent of the red hunt in the US after WW2) • Putin continues demilitarisation of Ukraine at a huge human cost in the name of de-Nazification • protests of Russian population lead to martial law, widespread curfew, economic slowdown, shortages, unemployment • government propaganda & distortion increase dramatically • supply chains continuously struggle to accommodate for sanctions • growing sense of isolation from both the West and even the Middle East (India, China, some CIS members such as Kazakhstan...) → Putin, alike Stalin, hasn't lost the war but his regime is perceived as totalitarian even within Russia
• Kiev doesn't give up military counter-offensive to recover lost territories despite sham referendums & even tries to regain Crimea • West continues to support Kiev in this attempt to reunify Ukraine • numerous waves of mobilisation in Russia can't end war • the Russian government acknowledges the fact that demilitarisation & de-Nazification have failed • Putin can't afford to lose & decides to strike in a memorable way: a small (perhaps nuclear) missile destroys Kiev & surroundings within a radius of 10-15km as a deterrent • US & NATO cannot retaliate openly, will not use nuclear war head • proxy war continues from Warsaw who can now claim it is the next target since now Kiev is no more • very precise, non-nuclear missiles launched (perhaps from Poland) but intercepted in the sky before they reach Moscow (which theoretically features one of the best air shield system in the world) • Kissinger reiterates Zelensky should give in, Biden will not start a 3rd world war against Russia, Europe will fight only with sanctions • Zelensky loses the war, a new capital (Lvov?) is chosen for ruined Ukraine • Russia will have to pay a hefty price for reparations for generations to come • curfew, economic slowdown, shortages, unemployment... are gradually replaced by artificial solutions (ration stamps, coupons, cards, 5-year plans, only state companies are in activity...) to guarantee a welfare sate • risks of a civil war are quashed since the government is aware of threats of being overthrown • Russian government resorts to severe totalitarian measures to control public opinion (disconnected internet reminiscent of China) → new iron curtain isolates Russia from most countries, including traditionally close ones such as CIS
]]> Optimistic scenario • Kiev doesn't ramp up military counter-offensive after sham referendums • Russia annexes separatist regions • partial mobilisation is enough to safeguard new borders • Putin gives up plans to demilitarise Ukraine • young Russian men who had left gradually come back (without being imprisoned for desertion) • protests of Russian population are quelled • war (i.e. special operation) transforms into smaller, localised conflicts in breakaway states (now part of Russia) • Russian economy learns to cope with sanctions (like N.Korea, Cuba, Iran or China) → Putin has saved people in pro-Russian states in the (very) long term - at least in the eyes of the Kremlin Mediocre scenario • Kiev doesn't give up military counter-offensive to recover lost territories despite sham referendums • the US & the West continue to support / encourage Kiev's legitimate military strike back instead of negotiating a truce • 2nd (and 3rd?) wave of mobilisation is accompanied by increased cases of denunciation (reminiscent of the red hunt in the US after WW2) • Putin continues demilitarisation of Ukraine at a huge human cost in the name of de-Nazification • protests of Russian population lead to martial law, widespread curfew, economic slowdown, shortages, unemployment • government propaganda & distortion increase dramatically • supply chains continuously struggle to accommodate for sanctions • growing sense of isolation from both the West and even the Middle East (India, China, some CIS members such as Kazakhstan...) → Putin, alike Stalin, hasn't lost the war but his regime is perceived as totalitarian even within Russia Pessimistic scenario • Kiev doesn't give up military counter-offensive to recover lost territories despite sham referendums & even tries to regain Crimea • West continues to support Kiev in this attempt to reunify Ukraine • numerous waves of mobilisation in Russia can't end war • the Russian government acknowledges the fact that demilitarisation & de-Nazification have failed • Putin can't afford to lose & decides to strike in a memorable way: a small (perhaps nuclear) missile destroys Kiev & surroundings within a radius of 10-15km as a deterrent • US & NATO cannot retaliate openly, will not use nuclear war head • proxy war continues from Warsaw who can now claim it is the next target since now Kiev is no more • very precise, non-nuclear missiles launched (perhaps from Poland) but intercepted in the sky before they reach Moscow (which theoretically features one of the best air shield system in the world) • Kissinger reiterates Zelensky should give in, Biden will not start a 3rd world war against Russia, Europe will fight only with sanctions • Zelensky loses the war, a new capital (Lvov?) is chosen for ruined Ukraine • Russia will have to pay a hefty price for reparations for generations to come • curfew, economic slowdown, shortages, unemployment... are gradually replaced by artificial solutions (ration stamps, coupons, cards, 5-year plans, only state companies are in activity...) to guarantee a welfare sate • risks of a civil war are quashed since the government is aware of threats of being overthrown • Russian government resorts to severe totalitarian measures to control public opinion (disconnected internet reminiscent of China) → new iron curtain isolates Russia from most countries, including traditionally close ones such as CIS ]]> to ramp up = to bolster or strengthen; used in economics and business to describe an increase in a firm's production ahead of anticipated increases in product demand. Alternatively, ramp-up describes the period from completed initial product development to maximum capacity utilization, characterized by product and process experimentation and improvements sham = situation, feeling, system, etc. that is not as good or true as it seems to be to quell = to stop sth such as violent behaviour or protests; to stop or reduce strong or unpleasant feelings to quash /kwɔʃ/ = to take action to stop sth from continuing; to annul; to reject as not valid, esp. by a legal procedure breakaway = (of a political group, an organization, or a part of a country) having separated from a larger group or country; separatist truce = agreement between enemies or opponents to stop fighting for an agreed period of time denunciation = act of criticizing sb/sth strongly in public de-Nazification = social process of removing Nazis from official positions and giving up any allegiance to Nazism curfew = law which says that people must not go outside after a particular time at night until the morning; the time after which nobody must go outside martial law = situation where the army of a country controls an area instead of the police during a time of trouble to accommodate = to change your behaviour so that you can deal with a new situation better deterrent = thing that makes sb less likely to do sth to retaliate = to do sth harmful to sb because they have harmed you first hefty = (of an amount of money) large; larger than usual or expected ration = fixed amount of food, fuel, etc. that you are officially allowed to have when there is not enough for everyone to have as much as they want, for example during a war to resort = to make use of sth, especially sth bad, as a means of achieving sth, often because there is no other possible severe = extremely bad or serious to overthrow = to remove a leader or a government from a position of power by force iron curtain = Political, military, and ideological barrier erected by the Soviet Union after World War II to seal off itself and its dependent eastern European allies from open contact with the West and other noncommunist areas 20220921 09:00-10:00 1.5 active Management styles, successful managers Successful managers By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Market Leader 3rd edition Upper Intermediate pg 67 ex A vocab ]]> active textbook T / Cl You can comment on a female colleague's appearance, but what compliments can you make to a male colleague? ✓ purchase or choice of a car ✓ success stories Should a good manager make such compliments? ✓ probably sparingly (i.e. not in big quantities) Lexical material: Describing the role of a manager and management styles T / Cl Can staff turnover be a reliable way of measuring a manager's success? (...) pg 66 ex B C starting up ✓ leader ✓ motivator ✓ decision-maker Lexical material: Management qualities What's the difference between 'competence' /'kɔmpətəns/ and 'competency' /'kɔmpətənsi:/ ? 〆 none What's the opposite of 'decisive'? ✓ indecisive pg 67 ex A vocab T / Cl Do you remember a situation when a manager was inconsiderate? What happened? ✓ when pushed by deadlines to work after hours pg 67 ex B listening market_leader_3rd_upper_intermediate_audio_cd02_16.ogg T / Cl What is more important to be for a manager [considerate | inspiring | efficient...]? (...) pg 67 ex C speaking set for homework pg 67 ex D vocab pg 67 ex E discussion ]]> to interfere (in sth) = to get involved in and try to influence a situation that does not concern you, in a way that annoys other people mediator = person or an organization that tries to get agreement between people or groups who disagree with each other unorganised = having no organisation at all disorganised = very bad at arranging or planning things unsociable = not enjoying the company of other people; not friendly; unsocial hours (BrE) are those that are outside the normal working day anybody nobody else will too either Some time people can work hardly hard ]]> 20220916 20220914 09:00-10:00 1.5 active Revision 5 - 6 By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Market Leader 3rd edition Upper Intermediate pg 63 writing → practise passive forms pg 64-65 Unit B revision ]]> active textbook Feedback pg 65 Unit B revision Feedback ]]> imminent /ˈɪmɪnənt/ = (especially of sth unpleasant) likely to happen very soon negligible = of very little importance or size and not worth considering minuscule /ˈmɪnəskju:l/ = extremely small job work We won't go by the easiest way Scores were 3 slash out of 10 ]]> 20220907 09:00-10:00 1.5 active Introduction to management styles Management styles, successful managers By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Market Leader 3rd edition Upper Intermediate pg 62-63 Unit B revision ]]> Market Leader Upper Intermediate 3ed B2 1 Introduction to management styles active edit_ol_qa pix/icons8-collaboration-100_white.png Are skills needed to be a female referee different from a male referee? ✓ depends on gender role in a given country or corporate culture gender role = overt expression of attitudes that indicate to others the degree of your maleness or femaleness What management styles do you know of? ✓ authoritative vs democratic ✓ empowering vs controlling ✓ directive vs laid-back & laissez-faire laid-back = calm, and relaxed; seeming not to worry about anything laissez-faire /,leɪseɪˈfɛə/ = allow to do What are the advantages of empowering? ✓ decentralised decision-making ✓ less bureaucratic ✓ employees motivated by company ownership empowering = giving sb the power or authority to do sth What are the characteristics of a strong leadership? ✓ traditional, authoritarian manager ✓ visionary, charismatic leader ✓ decisions made in a top-down approach top-down = approach where an executive decision maker or other top person makes the decisions of how something should be done, from their level to lower levels in the hierarchy How would you define management by consensus? ✓ process of consultation ✓ employees contribute to decision-making consensus = opinion that all members of a group agree with Why should managers achieve consensual management with coaching & mentoring? ✓ be a role model ✓ senior managers groom 'future' managers role model = person that you admire and try to copy to groom = sb (for / as sth) to prepare or train sb for an important job or position empowerment = to give sb the power or authority to do sth consensus ~ (among sb) | ~ (about sth) | ~ (that ...) = an opinion that all members of a group agree with consensual /kən'sensu:əl/ /kən'senʃu:əl/ = which people in general agree with decisive /dɪˈsaɪsɪv/ = very important for the final result of a particular situation; able to decide sth quickly and with confidence to groom sb (for / as sth) = to prepare or train sb for an important job or position laid-back = calm, and relaxed; seeming not to worry about anything laissez-faire /,leɪseɪˈfɛə/ = allow to do; Widely accepted in the 19th century, laissez-faire assumed that the individual who pursues his own desires contributes most successfully to society as a whole. The function of the state is to maintain order and avoid interfering with individual initiative. The popularity of the laissez-faire doctrine waned in the late 19th century, when it proved inadequate to deal with the social and economic problems caused by industrialization to emphasise = to stress, single out as important BRIC(K) = Brazil, Russia, India, China (South Korea) BRIMCK = Brazil, Russia, India, Mexico, China, South Korea downturn = worsening of business or economic activity to merit = to do sth to deserve praise, attention, etc (make) allow these people thinking think that you are soft It won't influence on their income ]]> 20220831 09:00-10:00 1.5 active Working in new markets By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Market Leader 3rd edition Upper Intermediate Unit 6 Risk Case study - Winton Carter Mining pg 59 writing a report → make recommendations → send in *.docx duncanpotter@yandex.ru Market Leader 3rd edition Upper Intermediate Working across cultures pg 60 ex C reading pg 61 Business culture in Kazakhstan ]]> active textbook DVD case study commentary Feedback ✓ draft different scenarios ✓ prepare different outcomes → distinguish what can and what can't be controlled 〆 don't confuse cost of business with risk (e.g. shipping) Conclusion ✓ need long term investment → attract (only) sophisticated, long term investors ]]> active textbook Lexical material: Working in new markets (adapting to business culture) T / Cl In your business culture, questions about your family at the beginning of negotiations [go down well | are considered impolite]? (...) pg 60 ex B listening market_leader_3rd_upper_intermediate_audio_cd02_15.ogg pg 60 ex C D reading pg 61 Business culture in Kazakhstan Functional language: Describing business culture in a given country introduction ✓ general information ✓ verbal / non-verbal communication professional life ✓ dress, punctuality & formality ✓ decision making in the workplace ✓ qualities of a supervisor or manager social life ✓ relationship building ✓ socialising conclusion set for optional homework pg 60 task - presentation (writing) Description of the business culture in a country of your choice pg 62-63 Unit B revision ]]> to come up with = to invent; to find; to offer to go with = to agree on; to accept (not) to go along with = to (dis)agree to recap = to summarize briefly approachable = friendly and easy to talk to; easy to understand When in Rome, do as the Romans do Kazakh / Kazakhstani = native or inhabitant of Kazakhstan ethnic group = social group or category of the population that, in a larger society, is set apart and bound together by common ties of language, nationality, or culture thorough = performed comprehensively and completely clientele = all the customers or clients of a shop/store, restaurant, organization, etc And Furthermore | Moreover traditional sources are gradually exhausted and can’t give make | generate | yield so as huge profits as African ( projects ) (ones) There are also financial risks are also there We shouldn't miss this opportunity as it was we did in Kazakhstan ]]> 20220824 09:00-10:00 1.5 active Case study - Winton Carter Mining By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Market Leader 3rd edition Upper Intermediate Unit 6 Risk Case study - Winton Carter Mining pg 58 Background pg 58 Mining groups victim to African uncertainty reading market_leader_3rd_upper_intermediate_students_book_pg52-61-134-5-6_unit6_risk_working_in_new_markets.pdf ]]> 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png How can companies raise money to develop their activities? ✓ go public = launch an IPO → consider a joint-venture What risks could a company run in a developing country? 〆unreliable delivery 〆difficult quality control over supply chain 〆economic & political problems What are the threats of government instability? 〆strikes 〆excessive tariffs & duties 〆military coup to overthrow the government 〆nationalisation of assets Would you, as a shareholder, want to invest in an unstable economy? ✓ possible higher return on investment Should you try to set up a joint venture with a state-run company? ✓ sign only with a reliable, western-minded, ministry of trade as a guarantor 〆pay bribes instead of officially building a plant within the framework of a joint venture & run the risk of technology theft? active textbook pg 58 Background pg 58 Mining groups victim to African uncertainty reading → discuss risks & hazards T / Cl Should you try to set up a joint venture with a state-run company? (...) pg 58 A difficult decision reading → answer questions T / Cl Should they tell their future shareholders about their project? ✓ shareholders will invest in your company depending on your investment behaviour → will you invest shareholders' money in the further development of the company or just enrich yourselves? ✓ if shareholders are considering investment in the mining industry rather than blue chips, they probably want high dividends → shareholders will probably accept risks (...) pg 58 listening market_leader_3rd_upper_intermediate_audio_cd02_14.ogg Feedback ✓ shareholders might hold back ✓ competitors could enter the market first (...) Conclusion Should they sign with ATZ before announcing the IPO? 〆some investors may be put off by the risks incurred → wait for the report pg 59 tasks 1 2 3 director 1 - exploitation risk → can some sites cover losses of other, less profitable sites? director 2 - security risk → can negotiating a deal with local gangsters result in public reprimand & reputational risk? director 3 - health risk → will shareholders take the risk of getting bogged down in legal settlement for compensation claimed by workers suffering from skin diseases? director 4 - economic risk director 5 - financial risk T / Cl ✓ what different kinds of risk are likely? e.g. negotiating a deal with local gangsters may result in public reprimand & reputational risk ✓ how risky the venture is? ✓ what solutions are possible? ✓ when to invest? ]]> hazard (to sb/sth) | ~ (of sth / of doing sth) = something that can be dangerous or cause damage to appeal ~ (to sb) = to attract or interest sb to be bound to = to do / be sth certain or likely to happen, or to do or be sth uncertainty = something that you cannot be sure about; a situation that causes you to be or feel uncertain to struggle (~ for sth) = to try very hard to do sth when it is difficult or when there are a lot of problems to possess /pə'zes/ = to have or own sth abundant = existing in large quantities; more than enough; plentiful CFO = chief financial officer frontier = border to hold back = to wait before acting blooming = doing very well, flourishing debris = pieces of wood, metal, brick, etc. that are left after sth has been destroyed; pieces of material that are not wanted and rubbish/garbage that are left somewhere expenditure = act of spending or using money; an amount of money spent to remedy = to correct or improve sth well = deep hole in the ground from which people obtain water Some among Many risks are some uncertainess uncertainty in these countries It's late for one week It depends if nobody waits expects a breakthrough in this market, or... ]]> 20220817 09:00-10:00 1.5 active Reaching an agreement By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Rescheduled from previous lesson Market Leader 3rd edition Upper Intermediate Unit 5 Job satisfaction Case study - Just good friends? pg 51 writing → sum up 4 options available for regulating personal relationships at work → recommend one solution → explain how your solution could have pre-empted interpersonal dilemmas encountered in the company (pg 50 3 cases at Techno21) → practise passive form e.g. Personal relationships should not be driven underground → send in *.docx duncanpotter@yandex.ru Market Leader 3rd edition Upper Intermediate Unit 6 Risk pg 54 ex F vocab pg 55 ex H vocab pg 56 ex B language review Case study - Winton Carter Mining pg 58 Background pg 58 Mining groups victim to African uncertainty reading market_leader_3rd_upper_intermediate_students_book_pg52-61-134-5-6_unit6_risk_working_in_new_markets.pdf ]]> active textbook market_leader_3rd_upper_intermediate_audio_cd02_13.ogg Functional language: Asking for & giving opinions, agreeing & disagreeing T / Cl I think it's important [giving opinion | emphasising] ✓ giving opinion I do think it's important [giving opinion | emphasising] ✓ emphasising pg 57 ex B Useful language pg 57 ex C Holding a meeting T / Cl Will you go along with the fact that you risk people's lives just to get a scoop? 〆acknowledge your responsibility → regret unfortunate casualties Shouldn't you make public apologies and commit yourselves to ethical journalism? ✓ improve newspaper's image ✓ mitigate conflict Should foreign correspondents be exposed to life threatening risks? 〆take disciplinary measures ✓ don't discourage journalists ]]> absolutely really care for about the newspaper's image For In my personal opinion ]]> 20220811 20220803 14:15-15:15 1.5 active Internalisation - risk or opportunity? By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Rescheduled from previous lesson Market Leader 3rd edition Upper Intermediate Unit 5 Job satisfaction Case study - Just good friends? pg 51 writing → sum up 4 options available for regulating personal relationships at work → recommend one solution → explain how your solution could have pre-empted interpersonal dilemmas encountered in the company (pg 50 3 cases at Techno21) → practise passive form e.g. Personal relationships should not be driven underground → send in *.docx duncanpotter@yandex.ru session dates 20220815 rescheduled lesson (instead of 20220810) - tbc Market Leader 3rd edition Upper Intermediate Unit 6 Risk pg 53 ex B C vocab pg 54 ex B C D E F reading pg 55 Internalisation - risk or opportunity market_leader_3rd_upper_intermediate_students_book_pg52-61-134-5-6_unit6_risk_working_in_new_markets.pdf ]]> active textbook pg 54 ex B C D pg 55 Internationalisation - risk or opportunity? pg 54 ex E reading pg 54 ex B C D E reading pg 55 Internalisation - risk or opportunity set for homework pg 54 ex F vocab pg 55 ex G vocab set for homework pg 55 ex H vocab ]]> 20191001-0905 Gradable adjectives active grammar a very an absolutely brilliant, global ∑ adverbs with non gradable adjectives ⇒ absolutely - really What is the non gradable form of the following adjectives? angry → furious surprised → astonished hot → boiling cold → freezing dirty → filthy exciting → thrilling tired → exhausted interesting → fascinating frightened → terrified funny → hilarious pretty → gorgeous (...) ]]> active textbook set for homework pg 56 ex B language review pg 56 ex C language review ]]> liability insurance = insurance which provides protection from claims arising from injuries or damage to other people or property reinsurance = insurance purchased by an insurance company (the "ceding company" or "cedant" or "cedent" under the arrangement); sharing the risk by insurance companies; part or all of the insurer's risk is assumed by other companies in return for part of the premium paid by the insured, reinsurance enables a client to get coverage that would be too great for any one company to assume from one or more other insurance companies (the "reinsurer") directly or through a broker as a means of risk management liability = state of being legally obliged and responsible; obligation to pay money to another party to devastate = to completely destroy a place or an area; to make sb feel very shocked and sad outlay = money that you have to spend in order to start a new project or to save yourself money or time later to bear the brunt (of sth) = to receive the main force of sth unpleasant to spring to mind = immediately think of sth severely = to a serious degree thoroughly = very much; completely; completely and with great attention to detail to emanate = to produce or show sth depot /ˈdepəu/ = warehouse to come up with = to invent; to find; to offer to go with = to agree on; to accept (not) to go along with = to (dis)agree to recap = to summarize briefly 20220720 09:00-10:00 1.5 active Describing risk By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Market Leader 3rd edition Upper Intermediate Unit 5 Job satisfaction Case study - Just good friends? pg 51 writing → sum up 4 options available for regulating personal relationships at work → recommend one solution → explain how your solution could have pre-empted interpersonal dilemmas encountered in the company (pg 50 3 cases at Techno21) → practise passive form e.g. Personal relationships should not be driven underground → send in *.docx duncanpotter@yandex.ru Market Leader 3rd edition Upper Intermediate Unit 6 Risk market_leader_3rd_upper_intermediate_students_book_pg52-61-134-5-6_unit6_risk_working_in_new_markets.pdf ]]> Market Leader Upper Intermediate 3ed B2 6 Risk 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png When have you last been out of your comfort zone? Are you a risk-taker? ✓ doing extreme sports ✓ driving above speed limit ✓ (not) addicted to adrenalin /əˈdrenəlɪn/ comfort zone = psychological state in which things feel familiar to a person and they are at ease and (perceive they are) in control of their environment, experiencing low levels of anxiety and stress What business activities carry the most | least risk? ✓ starting up a company (the greatest risk?) ✓ launching a new product in a red ocean (where many sharks - competitors - are already present) ✓ investing in blue chip shares (the least risk) blue chip = long term investment with a low ROI per year that is thought to be safe What kinds of risks can a company encounter? ✓ financial risk ✓ corruption ✓ fraud ✓ criminal activity ✓ industrial espionage ✓ environmental risk ✓ confiscation of assets by government confiscation = in law, the act of seizing property without compensation and submitting it to the public treasury What recommendations can you make? ✓ understand trade off between risk & return ✓ spread risk ✓ ensure payback of successful ventures compensates for losses of failures ✓ always have hard currency & cash at hand trade-off = exchange that occurs as a compromise hard currency = money that is easy to exchange for money from another country, because it is not likely to lose its value active textbook ]]> active textbook set for homework pg 53 ex B C vocab Lexical material: Substantial vs negligible risks T / Cl There's a remote chance [possibility | small possibility] ✓ small possibility pg 53 ex D vocab pg 53 ex E discussion SSS practise describing levels of risks with expressions from pg 53 ex C D Lexical material: Kinds of risks pg 53 ex A B listening market_leader_3rd_upper_intermediate_audio_cd02_10.ogg pg 54 ex C listening market_leader_3rd_upper_intermediate_audio_cd02_11.ogg pg 54 ex D listening market_leader_3rd_upper_intermediate_audio_cd02_12.ogg ]]> comfort zone = psychological state in which things feel familiar to a person and they are at ease and (perceive they are) in control of their environment, experiencing low levels of anxiety and stress confiscation = in law, the act of seizing property without compensation and submitting it to the public treasury to backdate = to make sth, especially a payment, take effect from an earlier date trade-off = exchange that occurs as a compromise hard currency = money that is easy to exchange for money from another country, because it is not likely to lose its value to encounter = to come upon, as if by accident; meet; contend against an opponent in a sport, game, or battle to gauge /ɡeɪdʒ/ = to measure precisely and against a standard weigh up = show consideration for; take into account; credit crunch = state in which there is a short supply of cash to lend to businesses and consumers and interest rates are high; liquidity crisis actuary = expert in statistics, esp. one who calculates insurance risks and premiums; someone versed in the collection and interpretation of numerical data (especially someone who uses statistics to calculate insurance premiums) to mitigate = to lessen or to try to lessen the seriousness or extent of to eliminate = to remove or get rid of sth/sb minuscule /ˈmɪnəskju:l/ = extremely small negligible = of very little importance or size and not worth considering imminent /ˈɪmɪnənt/ = (especially of sth unpleasant) likely to happen very soon substantial = important; fairly large top down to bottom up = organisation and / or information flow reckless = disregarding the consequences or danger to anticipate = to predict liquidity = being in cash or easily convertible to cash; debt paying ability PC = perfumeries and cosmetics, usually not affected by a credit crunch LTC = liquors and tobacco, usually not affected by a credit crunch Yes, No, I haven't sent it If you did make some mistakes, you will be punished ]]> 20220713 09:00-10:00 1.5 active Friendship at work By the end of this session you will have studied

New Zoom credentials!

zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Passcode: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Market Leader 3rd edition Upper Intermediate Unit 5 Job satisfaction Case study - Just good friends? pix/icons8-reading-100.png pg 50 background - reading ]]> 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png Should employees socialise together outside work? ✓ may feel natural & spontaneous if they work long hours If employees work long hours, should they develop closer relationships? 〆 may have to drive their relationship underground to drive sth underground = to make sth go in or into a secret place in order to hide from the police, the government, etc Can you form a personal relationship with another colleague? 〆could result in biased feedback → conflict of interest biased /'baiəst/ ~ (toward(s) / against / in favour of sb/sth) = having a tendency to show favour towards or against one group of people or one opinion for personal reasons; making unfair judgements What happens if your relationship turns sour? 〆won't be promoted sour /ˈsauə/ = (of a person, temper, etc.) harsh; morose; bitter; not being pleasant or satisfactory any more What are the pros of a close relationship among team members? ✓ develop teamwork ✓ foster team spirit ✓ facilitate information flow ✓ increase commitment to work → reach a general consensus faster → decision making accepted more easily to facilitate = to make easier What are the cons of a close relationship among team members? 〆face favouritism 〆wrong person could get promoted 〆someone could take revenge after a relationship having turned sour revenge (to take one's ~) = something that you do in order to make sb suffer because they have made you suffer active textbook pg 50 background - reading SSS discuss pros & cons of this kind of environment Lexical material: Staff relationships, biased personal relationships, favouritism pg 50 Relationships at work: 3 cases - reading T / Cl Should you give Judith the job of deputy after all? or give her some fiancial compensation? (...) Was Erika right not to show reciprocal feelings? (...) pg 50 listening market_leader_3rd_upper_intermediate_audio_cd02_09.ogg → SSS take notes of the proposal 1) prohibit all relationships at work 2) allow relationships under a 'love' contract (behaviour, disciplinary actions in case of...) e.g. no decision-making or business trips together 3) inform team leader (try to work in different depts) 4) do nothing pg 51 task 1 2 video DVD Case study Conclusions ✓ HR must be awake & pro-active 〆don't drive a relationship underground with a ban 〆don't be too invasive by imposing a love contract 〆don't ignore this situation because it will happen again → consider option 3 = be transparent to avoid conflicts of interests Current situation & existing alternatives: → public companies have very strict rules → many private companies haven't thought about it → some companies deliberately have no policy through fear of being prejudicial to senior males & junior females → policy by word of mouth ]]> sour /ˈsauə/ = (of a person, temper, etc.) harsh; morose; bitter; not being pleasant or satisfactory any more biased /'baiəst/ ~ (toward(s) / against / in favour of sb/sth) = having a tendency to show favour towards or against one group of people or one opinion for personal reasons; making unfair judgements to brew (up) = (usually used in the progressive tenses) if sth unpleasant is brewing or brewing up, it seems likely to happen soon revenge (to take one's ~) = something that you do in order to make sb suffer because they have made you suffer to facilitate = to make easier to turn down = to refuse revenge (to take one's ~) = something that you do in order to make sb suffer because they have made you suffer to drive sth underground = to make sth go in or into a secret place in order to hide from the police, the government, etc intriguing = very interesting because of being unusual or not having an obvious answer favouritism /ˈfeɪvərɪtɪzm/ = act of unfairly treating one person better than others because you like them better prejudicial (to sth) = (formal) harming or likely to harm sb/sth pretension (to sth / to doing sth) | ~ (to do sth) = claim to be or to do sth careerist /kəˈrɪərɪst/ = (often disapproving) a person whose career is more important to them than anything else reciprocal /rɪˈsɪprəkəl/ = involving two people or groups who agree to help each other or behave in the same way to each other on information flow She was one of the three persons who pretended to had pretensions to | felt entitled to | aspired to being in the position ]]> 20220706 09:00-10:00 1.5 active Cold calling By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate Unit 5 Job satisfaction pg 48 ex A B passives ]]> 20210915-1555 The passive to be less direct active grammar 5 The passive active deck_shuffled deck_of_phrases_the_passive_b1_03.csv 20210422-1755 Passive forms active review grammar_passive_selection_b2_01.csv active textbook set for homework pg 48 ex C passives ]]> active textbook pg 49 ex B C market_leader_3rd_upper_intermediate_audio_cd02_07.ogg pg 49 ex D E market_leader_3rd_upper_intermediate_audio_cd02_08.ogg T / Cl A headhunter wants to interest somebody in a new job 'Would you like to know the salary range?' means [persuading | dealing with objections]? = closed question ✓ persuading 'Wouldn't you like to know the salary range?' = closed question + negative form → expected answer is 'yes' ✓ dealing with objections It's a six-figure salary ✓ persuading pg 49 ex E vocab Functional language: Sounding people out, persuading to consider an offer, dealing with objections pg 49 ex F role play → use expressions from the 'useful language' section ]]> cold calling = practice of telephoning sb that you do not know, in order to sell them sth p.a. = per annum (per year) to sound out = to try to learn someone's opinions and intentions vacant = if a job in a company is vacant, nobody is doing it and it is available for sb to take will be are too positive you will face this situation when... Would you like if I me to give you the salary and... (OR would you like me to provide you with more details) ? It would be a six-figures figure salary ]]> 20220629 09:00-10:00 1.5 active Working for the best companies By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate Unit 5 Job satisfaction pg 46 ex A B C reading → complete both roles A and B pg 47 Marriott Hotels International pg 135 KPMG ]]> active textbook market_leader_3rd_upper_intermediate_audio_cd02_06.ogg ]]> 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png What is most important when working for a company? ✓ basic salary ✓ medical insurance ✓ pension scheme ✓ continuous development (e.g. providing NVQ) NVQ (National Vocational Qualification) = work-based qualification that recognises the skills and knowledge a person needs to do a job. The candidate needs to demonstrate and prove their competency in their chosen role or career path What professional perks are valuable? ✓ flat allowance ✓ relocation allowance ✓ paternity leave perks = fringe benefits; extra things that an employer gives you as well as your wages paternity leave = time that the father of a new baby is allowed to have away from work What should your ideal company guarantee? ✓ sense of well-being ✓ being appreciated ✓ employee development ✓ lifelong learning opportunities to appreciate = to recognize the good qualities of sb/sth active textbook pg 46 ex A B C reading Working for the best companies T / Cl Why would as much as 36% of staff change jobs if so many were happy with their work environment & proud of their company? 〆boring job 〆rather low-skilled positions & poor pay → little opportunities for career development? = jobs rather for immigrants pg 47 Marriott Hotels International pg 135 KPMG reading pg 46 ex D word partnerships pg 47 ex E reading ]]> to juggle = to try to deal with two or more important jobs or activities at the same time so that you can fit all of them into your life secondment = detachment of a person from their regular organization for temporary assignment elsewhere (medical) check-up = physical, medical or clinical examination by a medical professional who investigates the body of a patient for signs of disease. medical history = account of the symptoms as experienced by the patient to diagnose and devise a treatment plan paternity leave = time that the father of a new baby is allowed to have away from work NVQ (National Vocational Qualification) = work-based qualification that recognises the skills and knowledge a person needs to do a job. The candidate needs to demonstrate and prove their competency in their chosen role or career path perks = fringe benefits; extra things that an employer gives you as well as your wages to go out of one's way = to make a special effort to do something leisure = time that is spent doing what you enjoy when you are not working or studying contributory pension = State Pension is part of the United Kingdom Government's pension arrangements. Benefits vary depending on the age of the individual and their contribution record. Anyone can make a claim, provided they have a minimum number of qualifying years of contributions entitlement /en'taitəlmənt/ (to take up your -) = official right to have or do sth to sound (sb) out = try to learn someone's opinions and intentions Half a day they can spend half a day for on volunteering Due to our talking Since we have talked (OR explained that thing) about one thousand For In my opinion we can't let other powers to invade ]]> 20220622 09:00-10:00 1.5 active Staff motivation By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate Unit 5 Job satisfaction pg 45 ex B vocab synonyms & word building Rescheduled from previous lesson - tbc Unit 4 Success Case study Kensington United pg 43 writing → press release relating successful negotiation OR → letter to opposite number in the negotiation regretting the deal fell through → send by e-mail in *.docx duncanpotter@yandex.ru ]]> active textbook pg 45 ex C speaking ]]> 1 Driving job satisfaction active edit_ol_qa pix/icons8-collaboration-100_white.png What are the keys to success with employees? Is their satisfaction a prerequisite to a successful business? ✓ attract ✓ retain ✓ motivate ≠ business skills = management skills to retain = to keep sth; to continue to have sth How can you drive job satisfaction? ✓ be committed to people ✓ reward & recognise people for their individual contribution → challenge employees to come up with new ideas to satisfy customers to be committed = to be completely loyal to one person, organization, etc. or give all your time and effort to your work, an activity, etc How does drive for personal learning & growth change employees' expectations? ✓ employees don't expect to do the same type of work all their lives → employees want to take control of own personal growth (i.e. don't depend on HR to tell them what to do) drive = (approving) a strong desire to do things and achieve sth; great energy How have social concerns affected employment expectations? ✓ need to be socially responsible to attract employees increasingly important ✓ reduce carbon footprint & recycling ✓ support local communities (e.g. prevent old-age poverty) → working for socially responsible organisations carbon footprint = total greenhouse gas (GHG) emissions caused by an individual, event, organization, service, place or product, expressed as carbon dioxide equivalent (CO2e) What do people want more from their jobs nowadays than in the past? ✓ training & self actualisation ✓ building self & acquiring skills to be long-life learners ✓ time-out for voluntary work ✓ pride in workplace that can be shared with families and friends active textbook market_leader_3rd_upper_intermediate_audio_cd02_04.ogg pg 46 ex B listening market_leader_3rd_upper_intermediate_audio_cd02_05.ogg T / Cl Why & how has flexibility grown more usual in the workplace? ✓ driven by the changing role of women in the workplace ✓ results from widespread technology & emerging generations ✓ more demand for sabbaticals = new job priorities ]]> unsatisfied = not dealt with in a satisfactory way; (of a person) not having got what you hoped; not having had enough of sth; worried and uneasy dissatisfied = not happy or satisfied with sth; sulky, sullen, morose, or silent golden handshake = severance payment substantial = important job sharing | work sharing = employment arrangement where two people, or sometimes more, are retained on a part-time or reduced-time basis to perform a job normally fulfilled by one person working full-time. This leads to a net reduction in per-employee income two-pronged (approach) = divided points terms of the contract? Don't wait expect the same from our company (talking about a golden handshake) They have a different, long term approach for the to business We use five years year strategies They are ready to stay despite of the reasons I am from among these people also too ]]> 20220615 09:00-10:00 1.5 active Job satisfaction By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate Unit 5 Job satisfaction pg 44 ex D quiz Rescheduled from previous lesson - tbc Unit 4 Success Case study Kensington United pg 43 writing → press release relating successful negotiation OR → letter to opposite number in the negotiation regretting the deal fell through → send by e-mail in *.docx duncanpotter@yandex.ru ]]> 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png Are you satisfied by your job? What motivates you? ✓ feeling of happiness or pleasure because you have achieved something What is a good indicator that an employee likes their job? ✓ eagerness or willingness to do something without needing to be told or forced to do it ✓ feels almost like a hobby = might become a workaholic eagerness = being very interested and excited by sth that is going to happen or about sth that you want to do What kind of motivation is more effective for you? Why? ✓ intrinsic motivation = more long term ✓ extrinsic motivation = rather short term → needed to satisfy hygiene roots → hygiene factors are more important than motivators = Herzberg 2-factor theory intrinsic = inherent, essential; belonging naturally (intrinsic value) Herzberg 2-factor theory = motivators will fail if hygiene factors are not satisfactory hygiene factor = feature of a job that will make a worker unhappy if it is not provided, for example fair pay or comfortable working conditions: Hygiene factors are those which are necessary for people to work, not those that actually motivate people to work harder Do you always need to do something creative, unlike routine, to enjoy your job? 〆creative jobs can be emotionally exhausting & frustrating ✓ need to strike a balance → try to learn new ways to do your job well active textbook pg 44 ex A starting up pg 44 ex B listening market_leader_3rd_upper_intermediate_audio_cd02_01.ogg market_leader_3rd_upper_intermediate_audio_cd02_02.ogg market_leader_3rd_upper_intermediate_audio_cd02_03.ogg pg 44 ex C speaking → use expressions from pg 44 ex A was set for homework pg 44 ex D quiz Lexical material: Job satisfaction & motivation T / Cl Which is stronger? [unsatisfied / dissatisfied] ✓ dissatisfied = sulky, sullen, morose, or silent; to be displeased by the want of something requisite; as, to be dissatisfied with one's fortune 〆unsatisfied = worried and uneasy pg 45 ex A vocab synonyms & word building ]]> eagerness = being very interested and excited by sth that is going to happen or about sth that you want to do intrinsic = inherent, essential; belonging naturally (intrinsic value) Herzberg 2-factor theory = motivators will fail if hygiene factors are not satisfactory hygiene factor = feature of a job that will make a worker unhappy if it is not provided, for example fair pay or comfortable working conditions: Hygiene factors are those which are necessary for people to work, not those that actually motivate people to work harder empowerment = autonomy; act of conferring legality or sanction or formal warrant; increasing the economic, political, social, educational, gender, or spiritual strength of an entity or entities Sociological empowerment often addresses members of groups that social discrimination processes have excluded from decision-making processes through - for example - discrimination based on disability, race, ethnicity, religion, or gender. Empowerment as a methodology is often associated with feminism: see consciousness-raising (Wikipedia) red-tape = dealing with bureaucracy burnout = breakdown to hyperventilate = to breathe too quickly because you are very frightened or excited perks = fringe benefits; extra things that an employer gives you as well as your wages remuneration = amount of money that is paid to sb for the work they have done second wind = (BrEn) (informal) new energy that makes you able to continue with sth that had made you tired second breath = the easier breathing that follows difficult breathing when one makes a severe physical effort, as in running or swimming is pausing stands still We're like flies in a / - / jar She doesn't hear any words about her receive any feedback | praise I don't know how will it it will go (OR how long it will last) ]]> 20220608 09:00-10:00 1.5 lc Job satisfaction By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate Unit 5 Job satisfaction pg 44 ex D quiz Unit 4 Success Case study Kensington United pg 43 writing → press release relating successful negotiation OR → letter to opposite number in the negotiation regretting the deal fell through → send by e-mail in *.docx duncanpotter@yandex.ru ]]> active textbook active textbook DVD case study commentary Conclusions ✓ batna (best alternative to a negotiated agreement) ✓ coinage feedback T / Cl How to prepare for a negotiation? ✓ your position ✓ your partner's position → focus on common ground rather than differences ✓ ideal outcome ✓ middle outcome ✓ batna (bottom line below which you shouldn't go) = room for manoeuvre What is important to be a good negotiator? ✓ understand the real needs of the other party ✓ be a good listener = have a win-win attitude → focus on coinage = what doesn't cost you much but has high value for the other party Areas of sponsorship ✓ opportunities for business development ✓ opportunities for broader exposure = creative solutions (advertising) ]]> active textbook praise = words that show approval of or admiration for sb/sth (not) to stand = to bear, tolerate, support to insist (~ on) = to demand that sth happens or that sb agrees to do sth debilitating = making you feel weak; exhausted to cower = to bend low and/or move backwards because you are frightened cursory = done quickly and without giving enough attention to details 20220601 09:00-10:00 1.5 active Case study Kensington United By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate Unit 4 Success Case study Kensington United pg 42 Current situation reading ]]> active textbook reading T / Cl How do you make a football club commercially successful? (...) pg 42 listening market_leader_3rd_upper_intermediate_audio_cd01_030.ogg SSS feedback ✓ club travel agency ✓ hospitality facilities (e.g. vip boxes for business people) ✓ joint venture with insurance company ✓ training courses in leadership ✓ football boot manufacturing company T / Cl What fringe benefits should players get? ✓ mobile phones ✓ personal sports cars for 3 top players (...) What will Universal Communications demand in return? ✓ product placement ✓ advertising on T-shirts ✓ Asian celebrity endorsement (...) pg 43 task 1 2 SSS role play negotiation (use agenda) ]]> wip textbook to meet half way = to yield or concede half of the difference in order to effect a compromise or reconciliation with to have a finger in every pie = to be involved in a lot of different activities or knows about a lot of different things to outbid sb for sth = to offer more money than sb else in order to buy sth, for example at an auction fiery = quickly or easily becoming angry; showing strong emotions, especially anger fringe benefits = extra things that an employer gives you as well as your wages BATNA = best alternative to a negotiated agreement. In negotiation theory, the Best Alternative to a Negotiated Agreement or BATNA is the most advantageous alternative course of action a party can take if negotiations fail and an agreement cannot be reached coinage = process of inventing a word or phrase does is doing The More everybody talk talks about the team, the more we get chances to get good sponsorship contracts We will invest to in crowd control ]]> 20220525 09:00-10:00 1.5 active Negotiating within BATNA By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate Unit 4 Success pg 39 ex C vocab Case study Kensington United pg 42 Current situation reading ]]> active textbook pg 41 ex B listening market_leader_3rd_upper_intermediate_audio_cd01_029.ogg pg 41 ex C listening market_leader_3rd_upper_intermediate_audio_cd01_029.ogg pg 41 ex D role play use pg 41 useful language pg 133 Spanish sales manager of briefcases pg 142 Swiss retailer ]]> to devolve sth to / on / upon sb = to give a duty, responsibility, power, etc. to sb who has less authority than you was were very nice warm I was very impressed about by | with your customer approach ]]> 20220518 09:00-10:00 1.5 active Profile of one of the richest business people in the world (Carlos Slim) By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate Unit 4 Success pg 37 ex D prefixes pg 38 ex A B reading pg 39 reading Profile Carlos Slim ]]> active textbook pg 39 reading Profile Carlos Slim Lexical material: Spending spree, turning points & sales trends pg 39 ex B set for homework pg 39 ex C ]]> active textbook pg 39 ex D speaking T / Cl What do you need to develop business acumen? (...) Should you be frugal to become rich? (...) ]]> 1 Review of tenses active decks deck_shuffled deck_of_phrases_tenses_review_b1_03.csv active textbook pg 40 ex A grammar (tenses review) pg 40 ex B writing pg 40 ex C writing ]]> tentacle = long thin part of the body of some creatures, such as an octopus, used for feeling or holding things, for moving or for getting food; (usually disapproving) the influence that a large place, organization or system has and that is hard to avoid acumen /əˈkju:men/ = shrewdness shown by keen insight business acumen = keenness and quickness in understanding and dealing with a business situation (buying / spending) spree = brief indulgence of your impulses distressed (assets) = facing or experiencing financial trouble or difficulty to divest = to get rid of sth frugal = to avoid waste to inject = to give money to an organization, a project, etc. so that it can function ledger = book in which a bank, a business, etc. records the money it has paid and received to surpass = to do or be better than sb/sth be have been faster if I had known all the words Your chances is are not so good It's about who is he is ]]> appetite /ˈæpɪtaɪt/ possessive /pəˈzesɪv/ enthusiasm /ɪnˈθju:zɪæzm/ process /ˈprəuses/ 20220511 09:10:00 1.5 active Successful businesses By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Rescheduled from previous lesson Market Leader 3rd edition Upper Intermediate Unit 4 Success pg 36 ex D vocab pg 37 ex A B prefixes ]]> active textbook T / Cl Do you agree with indicators of a successful business? (...) Grammar: Prefixes T / Cl You outperform your competitors You are doing [worse | better] than the others ✓ better out = prefix meaning better / more than The economy is [unstable | instable]? ✓ unstable Economic [unstability | instability] is increasing? ✓ instability pg 37 ex A B vocab pg 37 ex C prefixes set for homework pg 37 ex D prefixes pg 38 ex E debate / battle ]]> active textbook market_leader_3rd_upper_intermediate_audio_cd01_026.ogg pg 38 ex B listening market_leader_3rd_upper_intermediate_audio_cd01_027.ogg pg 38 ex C listening market_leader_3rd_upper_intermediate_audio_cd01_028.ogg ]]> undercutting = sell goods or services at a lower price than your competitors hasty = said, made or done very quickly, especially when this has bad results venture capital = money that is lent to sb to buy buildings, equipment, etc. when they start a business to bid = to make a formal proposal to buy at a specified price to outbid = to bid higher than others essence = choicest or most essential or most vital part of some idea or experience to undercut = to sell goods or services at a lower price than your competitors tidal = connected with tides, i.e. the regular rise and fall of the sea household = the occupants of a house regarded as a unit; a house and its affairs; the essentials of home life spin-off = product made during the manufacture of something else (high / low) tide = when sea level rises / goes down in chase of making chasing profits If we take (consider | think of | look at) management in wide look general I don't remember what name was it was They decided to repeat copy Bezos & Musk ]]> 20220504 09:00-10:00 1.5 active Success By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate pg 31 task 3 writing advising on the best way to do business in Russia ✓ describe relations needed with pg 23 ex A vocab ✓ explain the importance of networking with pg 24 ex C reading ✓ suggest the need for trust with pg 25 ex E vocab ✓ practise pg 27 useful language → send by e-mail in *.docx duncanpotter@yandex.ru ✓ recycle the following expressions if relevant to circumvent = to find a way of avoiding a difficulty or a rule to work around = to find a way to overcome or avoid a difficulty or problem to write off = to cancel the record of a bad debt; to acknowledge the loss of or failure to recover an asset to cut one's losses = to stop an activity, business, etc., that is failing in order to prevent more losses or damage With the economy continuing to do poorly, many investors decided to cut their losses and sell their stocks to sell out = to sell all or part of your business employee buy out (EBO) = when an employer offers select employees a voluntary severance package. The package usually includes benefits and pay for a specified period of time. An EBO is often used to reduce costs or avoid or delay lay-offs. In most cases, it's worth strongly considering. If you've been offered one, it's likely that you have already been deemed expendable expendable = (formal) if you consider people or things to be expendable, you think that you can get rid of them when they are no longer needed, or think it is acceptable if they are killed or destroyed nepotism = (disapproving) giving unfair advantages to your own family if you are in a position of power, especially by giving them jobs import substitution policy = trade and economic policy that advocates replacing foreign imports with domestic production. It is based on the premise that a country should attempt to reduce its foreign dependency through the local production of industrialized products trade barriers = government-induced restrictions on international trade. According to the theory of comparative advantage, trade barriers are detrimental to the world economy and decrease overall economic efficiency. In Russia, perhaps these are more bureaucratic hurdles than trade barriers hurdle = problem or difficulty that must be solved or dealt with before you can achieve sth Market Leader 3rd edition Upper Intermediate Unit 4 Success pg 37 ex A B prefixes ]]> 1 What makes people successful? active edit_ol_qa pix/icons8-collaboration-100_white.png Should your competitors fail for you to be successful in business? 〆depends on corporate culture → you should be in harmony with the environment = business ethics ethics = moral principles; rules of conduct When negotiating with business partners, which do you strive to achieve [win-win | win-lose]? ✓ probably win-win → repeat business Is drive enough to be successful or do you need charisma as well? ✓ drive should be harnessed by a visionary person, i.e. probably with charisma too 〆Bill Clinton may have been charismatic but perhaps lacked a vision to be successful → be a pioneer (like Elon Musk?) drive = strong desire to do things and achieve sth; great energy to harness = to control and use the force or strength of sth to produce power or to achieve sth What qualities do you need to be successful? vanity, selfishness... ✓ drive or just dedication ✓ charisma or just looks ✓ ruthlessness or just discipline ✓ luck or just money (...) vanity = (disapproving) too much pride in your own appearance, abilities or achievements ruthlessness = being hard and cruel; determined to get what you want and not caring if you hurt other people active textbook --> T / Cl Is success when you are 'in demand', or simply when people recognise your brand? ✓ Rolls Royce are successful, though not really in demand (...) pg 36 ex A B speaking ]]> ethics = moral principles; rules of conduct drive = strong desire to do things and achieve sth; great energy to harness = to control and use the force or strength of sth to produce power or to achieve sth vanity = (disapproving) too much pride in your own appearance, abilities or achievements ruthlessness = being hard and cruel; determined to get what you want and not caring if you hurt other people brooch = piece of jewellery with a pin on the back of it, that can be fastened to your clothes would have had some options to help How As I feel it, it's more like win-lose ]]> 20220427 09:00-10:00 1.5 active Advising on the best way to do business in Russia By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate pg 31 ex F reading pg 35 revision A ]]> active textbook T / Cl When Russians speak with foreigners, they are perceived as being [too polite | abrupt] ✓ abrupt = direct & blunt pg 31 ex G listening market_leader_3rd_upper_intermediate_audio_cd01_024.ogg pg 31 task 3 writing advising on the best way to do business in Russia ✓ describe relations needed with pg 23 ex A vocab ✓ explain the importance of networking with pg 24 ex C reading ✓ suggest the need for trust with pg 25 ex E vocab ✓ practise pg 27 useful language ]]> abrupt = uneven; lacking continuity; curt In For the time being a big project which whose aim is to explain... If this project will be is successfully done (successful) we are going to will produce a documentary film In this time those days the margin was very big ]]> 20220420 09:00-10:00 1.5 active Preparing for a business trip abroad - Doing business in India By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate pg 33 revision A pg 34 revision A ]]> active textbook pg 30 ex C T / Cl How can you get a feather in your cap? [sign a deal with an important client | go hunting with your client before signing the deal] ✓ sign a deal with an important client ✓ sometimes you need to build a relationship first, though... pg 30 ex D E listening market_leader_3rd_upper_intermediate_audio_cd01_024.ogg see audio script pg 156 ]]> feather in my cap = something to be proud of; an honour thorough = done completely; with great attention to detail make them happy about satisfy them with this solution A lot of information should be applied to collected | gathered for the research She's quite good in at it I will check how they're making doing business ]]> 20220413 09:00-10:00 1.5 active Doing business internationally By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate Al Munir Case study pg 29 writing a strategy to improve customer retention → use findings from survey & DVD commentary → send by e-mail in *.docx duncanpotter@yandex.ru pg 32 revision A ]]> active textbook Feedback T / Cl The difference between effectiveness and efficiency can be summed up shortly, sweetly and succinctly: Being effective is about doing the right things, while being efficient is about doing things right. https://www.insightsquared.com/blog/effectiveness-vs-efficiency-whats-the-difference/#:~:text=Effective%20(adj.),Efficient%20(adj.)&text=The%20difference%20between%20effectiveness%20and%20efficiency%20can%20be%20summed%20up,is%20about%20doing%20things%20right ]]> 1 Doing business internationally active edit_ol_qa pix/icons8-collaboration-100_white.png How do you get a foothold in a new market? ✓ adapt product, pricing policy, business model ✓ show cultural awareness foothold = initial accomplishment that opens the way for further developments Should Mac Donald's sell kvas? 〆 no, it shouldn't be perceived as a local brand (...) What is cultural awareness? ✓ different attitudes ✓ ways of behaving ✓ using time ✓ being patient ✓ building (or not building) a relationship before doing business ✓ taking decisions (...) Can you conquer a new market without an initial market survey? 〆most probably not Should you include the cost of entering a new market into your pricing policy? 〆rather not = risk of not being competitive active textbook pg 30 ex A B listening market_leader_3rd_upper_intermediate_audio_cd01_022.ogg T / Cl If customers feel being ripped off, it is [positive | negative]? 〆 negative = to deprive somebody of something by deceit Task 1 SSS find & rank mistakes ]]> to munch ~ (on / at) = to eat sth steadily and often noisily, especially sth crisp to rip off = to deprive somebody of something by deceit consecutively /kənˈsekjutɪv/ = in unbroken or logical order; following continuously foothold = initial accomplishment that opens the way for further developments feather in my cap = something to be proud of; an honour abrupt = uneven; lacking continuity; curt the loop touch Let me put you in the loop picture It will influence on the efficient efficiency of the business ]]> 20220406 09:00-10:00 1.5 active Case study - Al Munir SPA Hotel & SPA group By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 3 - Building relationships pg 28 background - reading Al Munir SPA Hotel & SPA group Results of customer satisfaction survey market_leader_3rd_upper_intermediate_students_book_pg22-29_unit3_building_relationships.pdf ]]> active textbook Al Munir SPA Hotel & SPA group Results of customer satisfaction survey SSS review: ✓ possible reasons for disappointing trends ✓ conclusions to be drawn ✓ reasons for guests not returning to the hotel Lexical material: Customer satisfaction pg 28 listening market_leader_3rd_upper_intermediate_audio_cd01_022.ogg ✓ recognise returning guests ✓ provide a personalised service pg 29 agenda - reading pg 29 tasks 1 2 3 4 ✓ set up a database of guests for recognising returning customers ✓ regular newsletter ✓ seasonal direct mailing on an irregular basis (e.g. October Fest, Xmas markets in Strasbourg, etc) video DVD case study commentary ✓ good location & amenities ✓ focus first on staff motivation and not customers → provide a better customer service e.g. toilet cleaner at NASA 'I help put people on the moon' set for homework - to be confirmed pg 29 writing a sales letter OR pg 29 writing a strategy to improve customer retention → use findings from survey & DVD commentary ]]> amenities = things that make you comfortable and at ease at one's finger tips = within easy reach; quickly touched; nearby; readily usable as knowledge or skill; familiar (drawn away | attracted) some customers ...to check how staff are doing its their work I don't even wait expect that the hotel will give a lot of information about additional information (OR tourism | points of interests in the neighbourhood / town) some company will do everything how they like All The whole salary system payroll is focused to take on taking money, giving fines ]]> 20220330 09:00-10:00 1.5 active Networking By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 3 - Building relationships pg 26 ex A vocab market_leader_3rd_upper_intermediate_students_book_pg22-29_unit3_building_relationships.pdf ]]> active textbook ]]> 20200515-1541 Phrasal verbs with separable and not separable objects (transitive vs intransitve) active grammar active textbook market_leader_3rd_upper_intermediate_audio_cd01_019.ogg pg 26 ex B vocab T / Cl Have some companies ever let you down? ✓ by calling off a delivery How do you build up business relationships after a disagreement? ✓ try to turn around the situation set for homework pg 26 ex C vocab ]]> active textbook market_leader_3rd_upper_intermediate_audio_cd01_020.ogg pg 27 ex B listening market_leader_3rd_upper_intermediate_audio_cd01_021.ogg pg 27 ex C listening market_leader_3rd_upper_intermediate_audio_cd01_020.ogg market_leader_3rd_upper_intermediate_audio_cd01_021.ogg Lexical material: Mentioning people you know, referring to previous meetings Lexical material: Establishing common interests, asking for help / contacts pg 27 ex D role play pg 133 student A Useful language ]]> to clinch (~ a deal) = to succeed in achieving or winning sth; to provide the answer to sth; to settle sth that was not certain to put off = to postpone to call off = to cancel to turn sth round = to change one's opinion; to change from one view or party to another to see somebody socially = to be in touch not for professional reasons to let sb down = to disappoint acquaintance = person that you know but who is not a close friend to break the ice = to conquer the first difficulties in starting a conversation, getting a party going, or making an acquaintance shellfish = creature with a shell, that lives in water, especially one of the types that can be eaten e.g. oysters and crabs rare rarely I get on (well) with my new boss very good He reacts very positive positively He has some job work to do ... to set up a vision make a first impression of you Of course, price is matter for matters to us ]]> 20220323 09:00-10:00 1.5 active Fair trade By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 3 - Building relationships pg 23 ex B C vocab pg 24 ex B C D reading - Business networks in China pg 25 How East is meeting West pg 25 ex E vocab market_leader_3rd_upper_intermediate_students_book_pg22-29_unit3_building_relationships.pdf ]]> active textbook Fair Trade mindmap Lexical material: Business partnerships pg 24 ex A listening market_leader_3rd_upper_intermediate_audio_cd01_016.ogg pg 24 ex B listening market_leader_3rd_upper_intermediate_audio_cd01_017.ogg ]]> active textbook pg 25 How East is meeting West pg 24 ex B C D reading pg 25 ex E vocab pg 25 ex F speaking ]]> to gain = to obtain or win sth, especially sth that you need or want fair trade = trade that satisfies certain criteria on the supply chain of the goods involved, usually including fair payment for producers; often with other social and environmental considerations hostile = aggressive to strain = to try to make sth do more than it is able to do; to injure yourself or part of your body by making it work too hard imposition = act of introducing sth such as a new law or rule, or a new tax guanxi = connections, network to land (a deal) = to get, obtain, make happen, implement a deal to tap into = use or take what you need from a supply of sth accountability = being responsible for what you do and willing to explain it or accept criticism perseverance (in) /ˌpə:sɪˈvɪərəns/ = determination to keep trying to do sth go as follow Russian companies go ...to show give an example ]]> vineyard /'vinyə:d/ coca /ˈkəukə/ 20220316 09:00-10:00 1.5 active Developing incubators for start-ups By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 3 - Building relationships pg 23 ex B C vocab pg 24 ex B C D reading - Business networks in China pg 25 How East is meeting West market_leader_3rd_upper_intermediate_students_book_pg22-29_unit3_building_relationships.pdf ]]> 1 Business incubators active edit_ol_qa pix/icons8-collaboration-100_white.png Business incubator is an organization that helps startup companies and individual entrepreneurs to develop their businesses by providing a fullscale range of services starting with management training and office space and ending with venture capital financing.[1] The National Business Incubation Association (NBIA) defines business incubators as a catalyst tool for either regional or national economic development. NBIA categorizes its members' incubators by the following five incubator types: academic institutions; non-profit development corporations; for-profit property development ventures; venture capital firms, and a combination of the above.[2] Business incubators differ from research and technology parks in their dedication to startup and early-stage companies. Research and technology parks, on the other hand, tend to be large-scale projects that house everything from corporate, government, or university labs to very small companies. Most research and technology parks do not offer business assistance services, which are the hallmark of a business incubation program. However, many research and technology parks house incubation programs.[3] Incubators also differ from the U.S. Small Business Administration's Small Business Development Centers (and similar business support programs) in that they serve only selected clients. Congress created the Small Business Administration in the Small Business Act of July 30, 1953. Its purpose is to "aid, counsel, assist and protect, insofar as is possible, the interests of small business concerns." In addition, the charter ensures that small businesses receive a "fair proportion" of any government contracts and sales of surplus property.[4] SBDCs work with any small business at any stage of development, not only startup companies. Many business incubation programs partner with their local SBDC to create a "one-stop shop" for entrepreneurial support.[5] Within European Union countries there are different EU and state funded programs that offer support in form of consulting, mentoring, prototype creation, and other services and co-funding for them. TecHub is one of the examples for IT companies and ideas.[6] In India, the business incubators are promoted in a varied fashion: as Technology Business Incubators (TBI) and as Startup Incubators—the first deals with technology business (mostly, consultancy and promoting technology related businesses) and the later deals with promoting startups (with more emphasis on establishing new companies, scaling the businesses, prototyping, patenting, and so forth). The mission on creating specific innovations among the young minds of researchers via. 101 specialized incubators have been boosted in various parts of India through AIM-India. For instance, AIC-IIITKottayam,[7] a Startup-based Incubator, specializes in IoT Cloud research jointly with world class incubators from Germany, the US, Austria, and so forth. source: Wikipedia]]> How could business incubators help in times of sanctions? ✓ provide transitional and/or part-time work opportunities for white collars who have just lost their jobs ✓ supply products & services struck by sanctions = develop the SME sector SME = Small and Medium sized Enterprises How can incubators support start-ups? ✓ foster a climate of entrepreneurship ✓ share resources in IT, legal consulting, bookkeeping How could a company put in place incubators? ✓ partner with existing business schools ✓ invite business teachers to deliver courses Why would running incubators improve a company's image? ✓ support employer brand image ✓ gain international recognition in spite of economic sanctions business incubator = organization that helps startup companies and individual entrepreneurs to develop their businesses by providing a fullscale range of services starting with management training and office space and ending with venture capital financing.[1] The National Business Incubation Association (NBIA) defines business incubators as a catalyst tool for either regional or national economic development. NBIA categorizes its members' incubators by the following five incubator types: academic institutions; non-profit development corporations; for-profit property development ventures; venture capital firms, and a combination of the above SME = Small and Medium sized Enterprises captive market = markets where the potential consumers face a severely limited number of competitive suppliers. Their only choices are to purchase what is available or to make no purchase at all. The term therefore applies to any market where there is a monopoly or oligopoly on in (selling) local products ... the worsest worst thing It's possible to have make people redundant ...then he fired from left the company (OR gave his letter of resignation) You hardly It's hard to start a business here It's hardly almost not | virtually not possible Maybe if we will are all become redundant... These companies don't have economies on of scale ]]> 20220309 09:00-10:00 1.5 active Building relationships By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 3 - Building relationships pg 22 ex A quiz pg 24 ex B C D reading - Business networks in China pg 25 How East is meeting West market_leader_3rd_upper_intermediate_students_book_pg22-29_unit3_building_relationships.pdf ]]> 1 Building relationships active edit_ol_qa pix/icons8-collaboration-100_white.png How do you build relationships? ✓ show interest in others ✓ find out what you have in common = socialise to socialise = to take part in social activities; interact with others Can you afford not to keep up relationships? 〆need assertive networking skills ✓ only if prove to be embarrassing (...) to keep up = to maintain a required pace or level How do you build a long-lasting business relationship? ✓ build mutual trust ✓ eat & drink together ✓ scratch my back and I'll scratch yours = asking for and returning a favour to scratch one's back = to do something kind and helpful for someone or to flatter him in the hope that he will do something for you Can business survive without disinterested relationships? ✓ depends on social & corporate culture → need for strong, cross-cultural skills disinterested = not influenced by personal feelings, or by the chance of getting some advantage for yourself Should you satisfy or exceed customer expectations? ✓ exceed customer expectations → provide support both upstream & downstream rather than just at selling time = turn a desert or mountain-like customer landscape into a plateau plateau = area of flat land that is higher than the land around it active textbook pg 22 ex C listening market_leader_3rd_upper_intermediate_audio_cd01_015.ogg pg 22 ex D speaking Lexical material: Describing relations T / Cl You have a new customer You want to [foster | sour] your relationship ✓ foster Your supplier is always late You want to [sever | undermine] your relationship ✓ sever pg 23 ex A vocab set for homework pg 23 ex B C vocab pg 23 ex D ]]> to cement /sɪˈment/ = to bind or join with or as if with cement to foster = to help develop, help grow to sour /ˈsauə/ = to spoil to undermine = destroy property or hinder normal operations to sever /ˈsevə/ = to divide, break, or make separate, esp. by cutting to disrupt = to make it difficult for sth to continue in the normal way to socialise = to take part in social activities; interact with others to keep up = to maintain a required pace or level to scratch one's back = to do something kind and helpful for someone or to flatter him in the hope that he will do something for you disinterested = not influenced by personal feelings, or by the chance of getting some advantage for yourself plateau = area of flat land that is higher than the land around it more easier It depends on what business are you making are doing | are into We also consult provide people with consulting (services) B2C is quite different than from | to B2B ]]> 20220302 09:00-10:00 1.5 active 2022 Russian invasion of Ukraine By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Rescheduled from previous lesson smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 3 - Building relationships pg 22 ex A quiz market_leader_3rd_upper_intermediate_students_book_pg22-29_unit3_building_relationships.pdf ]]> active textbook On 24 February 2022, Russia launched a large-scale invasion of Ukraine, marking a major escalation of the ongoing Russo-Ukrainian War. The campaign was preceded by a prolonged Russian military buildup since early 2021, and demands by Russia to legally prohibit Ukraine from joining NATO. At about 03:00 UTC (06:00 Moscow time, UTC+3) on 24 February, Russian president Vladimir Putin announced a military operation in eastern Ukraine; minutes later, missile strikes began at locations across the country, including Ukraine's capital Kyiv. The Ukrainian Border Service stated that its border posts with Russia and Belarus were attacked.[45][46] Multiple countries condemned the attack and imposed sanctions on Russia. The attack, which has been met with international condemnation, comes after Russian President Vladimir Putin on Monday recognised two breakaway regions held in eastern Ukraine by pro-Russian rebels as independent states and ordered troops into the territories. src: Wikipedia T / Cl The Russian spy boss humiliated by Putin Sergey Naryshkin was put on the spot for suggesting Russia consider giving the West one last ultimatum. If scriptwriters were behind the Kremlin’s videos, they would be in high demand by streaming platforms The dramatic intensity of the scene would make it stand out in any movie or piece of fiction, but it’s not fiction – it happened on Monday. Since then, all the world has seen the video of what took place. Russian President Vladimir Putin brings together his security council and asks each of its members whether they support the decision to recognize the independence of the self-proclaimed republics of Donetsk and Luhansk, located in southeastern Ukraine. It’s the turn of Sergey Naryshkin, head of the SVR foreign intelligence service, who breaks from the script and suggests that the West be given one last chance to return to the Minsk agreements, the series of international pacts signed between Russia and Ukraine to avoid war in the Donbas region of Ukraine. He suggests this could be done by giving the West a short-term ultimatum. Putin interrupts him dryly: “What does that mean? Are you suggesting we start negotiations or recognize sovereignty?” And that’s when the moment comes. Naryshkin starts to stutter, he doesn’t know what to say, he mumbles “yes” then “no,” and his face turns white for seconds that seem to last an eternity. “Speak clearly,” Putin interjects. Feeling the pressure, the spy chief does a U-turn and goes one step further: he says he supports the annexation of Donetsk and Luhansk into the Russian Federation. But he is again called out by Putin: “We’re not talking about that. We’re talking about recognizing their independence or not. Yes or no?” So the nervous Naryshkin takes back what he said once again: yes, yes, he supports it. “Thanks, you can take your seat.” https://english.elpais.com/opinion/2022-02-23/the-russian-spy-boss-humiliated-by-putin.html T / Cl Visa, Mastercard Suspend Services To Russian Banks Hit By Sanctions Russia’s invasion of Ukraine triggered an array of sanctions from governments around the world targeting Russian government, businesses, financial institutions and high profile individuals and oligarchs. Sanctions from Western nations include excising select Russian banks from SWIFT, the international financial-messaging system. The measures have largely unplugged Russia from the international financial system and have crippled its economy, plunging the ruble to a record low and prompting queues outside banks and ATMs as people try to withdraw cash in case limits are put in place. Many reportedly intend to convert their savings to more stable currencies like the euro or U.S. dollar to protect their savings as fears over the currency mount. Mastercard and Visa have blocked a number of Russian institutions from their payment networks in compliance with Western sanctions, the companies announced Monday and Tuesday, as they pledged to work with regulators to enforce any future restrictions amid a plummeting ruble and run on Russian banks. https://www.forbes.com/sites/roberthart/2022/03/01/visa-mastercard-suspend-services-to-russian-banks-hit-by-sanctions/?sh=63fa5dcf77d5 T / Cl Vladimir Pozner: How the United States Created Vladimir Putin On September 27, 2018, Yale's Program in Russian, East European and Eurasian Studies, and the Poynter Fellowship for Journalism hosted Vladimir Pozner, the acclaimed Russian-American journalist and broadcaster. Pozner spoke on the impact of US foreign policy towards Russia after the Soviet Union has been disbanded, and shared his opinions on a range of issues raised by the audience, from the alleged Russian interference in the 2016 US presidential elections, to Skripal poisoning, to the state of independent media in Russia and the US. https://www.youtube.com/watch?v=8X7Ng75e5gQ ]]> For In my opinion... ]]> 20220216 09:00-10:00 1.5 active Brand competition vs price competition By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate Unit 2 International marketing pg 21 writing → write action minutes → sum up the ideas & recommendations of the brainstorming session → send by e-mail in *.docx duncanpotter@yandex.ru smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 3 - Building relationships market_leader_3rd_upper_intermediate_students_book_pg22-29_unit3_building_relationships.pdf ]]> active textbook DVD case study commentary Conclusions ✓ should remain the brand's best selling fragrance 〆 going downmarket would damage reputation 〆 mass market appeal contradicts initial brand image → should launch brand competition rather than price competition Consider 2 international marketing campaigns 1. European launch ✓ target ~ 10 countries in European market (or countries w/ similar target groups, e.g. United Arab Emirates, Japan) ✓ preserve initial brand image ✓ change target buyers i.e. women rather than men ✓ include more magazines for women ✓ consider launching a new fragrance instead for emerging markets 2. international launch ✓ target emerging markets, middle east, Asia ✓ endorse with a 20-year younger Di Caprio like celebrity (reminiscent of J.Depp) ✓ change slogan from 'Physique for the urban man' to 'Physique for the cosmopolitan man' ✓ production in low cost countries means probably cheaper logistics but should still be made in France to appeal to new markets successfully ]]> is appealing appeals to quite a positive things lifestyle Target the most wealthy, active 30-40 years year old age target group is the most advanced Find out some famous fitness person well-known athlete vlogger) to endorse the brand It will end bad badly for everybody She was talking saying something like (OR something in the lines of) if they go went for a younger market, they would... ]]> 20220209 09:00-10:00 1.5 active Creating a global brand By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 2 International marketing pg 18 ex C word order Rescheduled from previous lesson pg 20 background & key features Henri Claude Cosmetics - reading market_leader_3rd_upper_intermediate_students_book_pg14-21_unit2.pdf ]]> active textbook reading → check connotations of 'physique' physique = size and shape of a person's body T / Cl How would you go global? (...) Would you buy 'Physique' for your father / husband / brother? (...) What are the selling points? ✓ French made ✓ premium pricing ✓ urban man 〆restricted target group? Should it be a mass market product at an affordable price? 〆probably not (too much competition) pg 20 listening - market research results market_leader_3rd_upper_intermediate_audio_cd01_014.ogg → compare notes 〆fierce competition among premium price fragrances and not cheaper ones! 〆lack of appeal to an international audience ✓ mass market fragrance at an affordable price more profitable T / Cl What are the difference between 'aspiring' and 'adventurous' men? - aspiring = wanting to be successful in life ~ composed = calm and in control of your feelings → more mature - adventurous = willing to take risks and try new ideas; enjoying being in new, exciting situations pg 21 task 1 2 pg 21 preparation for the international launch brainstorming session ✓ launch in Turkey, China, Russia... = emerging economies where the middle class of young men aspires to be this 'urban man' ✓ consider possible names: Adventure, Explorer ✓ target a younger age group 25-35 ✓ use different bottle sizes & more affordable pricing ✓ prefer a square bottle to a round one ✓ involve more channels of distribution (not only specialised stores for cosmetics) ✓ be present at sports events T / Cl How would you sell a fragrance by Hyundai? (...) set for homework - to be confirmed pg 21 writing → write action minutes → sum up the ideas & recommendations of the brainstorming session ]]> thorough = comprehensive, very detailed physique = size and shape of a person's body scent = pleasant smell that sth has cedar = tall evergreen tree with wide spreading branches aspiring = wanting to be successful in life to compel = to force sb to do sth; to make sth necessary fierce = (especially of people or animals) angry and aggressive in a way that is frightening; (especially of actions or emotions) showing strong feelings or a lot of activity, often in a way that is violent get got used to not to believe believing anybody Somebody will taste this aroma try this scent and he will like it He will upgrade improve his physique and then he will buy this perfume They're thinking to change of changing the age group They're thinking about to find out considering finding a more international name The packaging isn't appeal appealing The main positive moment thing It's difficult to repeat copy this aroma scent ]]> 20220204 16:30-17:30 1.5 active Stating objectives, brainstorming By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 session dates alternative time slot - to be confirmed Fridays 11:30-12:30 (starting 20220211) tbc smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. adjectives_mindmap.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 2 International marketing pg 18 ex A B noun compounds and phrases pg 20 background & key features Henri Claude Cosmetics - reading market_leader_3rd_upper_intermediate_students_book_pg14-21_unit2.pdf ]]> 20200218-0914 Noun compounds & noun phrases active grammar active textbook pg 18 ex A B noun compounds and phrases ]]> 20191105-1626 Order of adjectives active grammar 1 Order of adjectives - semi-controlled practice active Put the adjectives in coloured boxes on a horizontal line in the correct order. opinion adjectives before fact adjectives size age shape colour origin material type noun shuffled_boxes a large old rectangular brown French wooden bed a ravishing young long-legged blond Swedish girl 20191105-1703 Order of adjectives (mindmap) active textbook order of adjectives mindmap.png adjectives_mindmap.pdf ]]> active textbook set for homework pg 18 ex C word order pg 18 ex D listening market_leader_3rd_upper_intermediate_audio_cd01_011.ogg pg 19 ex A Brainstorming skills pg 19 ex B C D listening market_leader_3rd_upper_intermediate_audio_cd01_012.ogg market_leader_3rd_upper_intermediate_audio_cd01_013.ogg Lexical material: Brainstorming pg 19 useful language pg 19 ex E role play ]]> thorough = done completely; with great attention to detail gala dinner = party for a large number of guests, generally features a meal, whether it is a sit-down or buffet style, entertainment, perhaps an awards section, and a theme to come to mind = to be remembered to hold back = to refrain from doing The | A Truth solution comes from discussing sth ... and to hear listen to what he says Carol suggested four-stars-star hotels to spend half of the day for on sight-seeing ]]> 20220121 16:30-17:30 1.5 active Italian luxury By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 2 International marketing pg 15 ex B C vocab pg 16 ex A B reading Italian luxury market_leader_3rd_upper_intermediate_students_book_pg14-21_unit2.pdf ]]> active textbook Feedback pg 16 ex A B reading Italian luxury pg 17 ex C D reading comprehension pg 17 ex E pt 2 3 → practise expressions from pg 15 ex A C Functional language: How to market internationally T / Cl How should you sell your products on different markets? [only 1 format | adapt it to different cultures] (...) pg 17 ex A listening market_leader_3rd_upper_intermediate_audio_cd01_09.ogg pg 17 ex B listening market_leader_3rd_upper_intermediate_audio_cd01_010.ogg ]]> to seduce = to persuade sb to have sex with you, especially sb who is younger or who has less experience than you; ~ sb (into sth / into doing sth) to persuade sb to do sth that they would not usually agree to do by making it seem very attractive discerning = able to show good judgement about the quality of sb/sth to anchor = to fix sth firmly in position so that it cannot move heritage = history, traditions and qualities that a country or society has had for many years and that are considered an important part of its character realm /relm/ = sphere or domain intent ~ on / upon sth | ~ on / upon doing sth (formal) determined to do sth, especially sth that will harm other people to aspire ~ (to sth) = to have a strong desire to achieve or to become sth relentlessly = not stopping or getting less strong; refusing to give up or be less strict or severe to lay the groundwork = to prepare, get ready, make ready, set in order, arrange, forecast, plan to dilute ~ sth (with sth) = to make a liquid weaker by adding water or another liquid to it; to make sth weaker or less effective to convey = to make known; pass on, of information; to transport or carry (goods, passengers, etc.) competitive advantage = condition or circumstance that puts a company in a favourable or superior business position drawback = disadvantage planned / built-in obsolescence = scheduled life span of a product to jeopardise /ˈdʒepədaɪz/ = to put in danger know-how = (informal) knowledge of how to do sth and experience in doing it watching for looking at them Differences are quite wide large ]]> 20220114 16:30-17:30 1.5 active International marketing By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 2 International marketing pg 16 ex A B reading Italian luxury market_leader_3rd_upper_intermediate_students_book_pg14-21_unit2.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson Market Leader 3rd edition Upper Intermediate Unit 1 Communication Case study - The price of success pg 13 writing a follow up e-mail ~ 300 words → summarise decisions made → give reasons send by e-mail in *docx format duncanpotter@yandex.ru market_leader_3rd_upper_intermediate_pg6-13_unit1.pdf ]]> Unit 2 International marketing active textbook DVD case study commentary Conclusions 〆lack of communication can jeopardise company's growth 〆growth should not take place to the detriment of face to face communication → should convince managers of the need to implement an IT solution thanks to the use of KPIs ✓ analyse risks incurred if they don't change their current workflow ✓ compare with competition ]]> wip textbook Girls Don't Poop - PooPourri.com https://www.youtube.com/watch?v=ZKLnhuzh9uY ]]> active textbook Marketing word partnership Lexical material: Marketing collocations T / Cl You say '[market | marketing] plan'? ✓ marketing You say '[market | marketing] penetration'? ✓ market = collocation pg 15 ex A vocab set for homework pg 15 ex B C vocab Lexical material: The marketing mix T / Cl Marketing [responds to | creates] demand? ✓ creates Marketing depends on [statistical data | sales projections]? (...) marketing mix . price / customer solution . promotion / cost . product / convenience . placement / communication + mix coherency + mix dynamics Which has poor mix coherency on a flea market? [Swiss watch | an antique piece of furniture] ✓ Swiss watch Which has poor mix dynamics? [fax machine | IPhone] ✓ fax machine pg 15 ex D ]]> product placement = form of advertisement, where branded goods or services are placed in a context usually devoid of ads, such as movies, music videos, the story line of television shows in-store display = promotion where a product is demonstrated to potential customers. The goal of such a demonstration is to introduce customers to the product in hopes of getting them to purchase that item marketing = process of communicating the value of a product or service to customers, for the purpose of selling that product or service STEP analysis = sociological, technological, economic, political analysis customer retention = more than giving the customer what they expect, it’s about exceeding their expectations so that they become loyal advocates of your brand USP = unique selling point to bring in = a new person or object into a familiar environment to bring out = to launch 4 Ps = price, promotion, product, placement 4 Cs = customer solution, cost, convenience, communication coherency = logical and orderly and consistent relation of parts FMCG = fast moving consumer goods rised increased / improved a lot These changes should go come from two both sides If you are not on at the edge forefront of these improvements We are the as big a company the same as they are Maybe it doesn't influence on this ]]> 20211224 16:30-17:30 1.5 active Price of success By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson Market Leader 3rd edition Upper Intermediate Unit 1 Communication pg 10 ex C vocab Case study - The price of success pg 12 background reading market_leader_3rd_upper_intermediate_pg6-13_unit1.pdf ]]> active textbook Lexical material: Asking for repetition, clarification, further information pg 11 useful language ]]> active textbook reading T / Cl What mistakes were made in the way the problem was handled? 〆employee didn't escalate a technical problem 〆regular quality control during production was not carried out 〆customer complaints were not tracked (...) How could mistakes be remedied? ✓ provide employees with instructions how to deal with complaints ✓ run regular customer satisfaction surveys (...) Do they have the right procedures in place to deal with product defects? 〆obviously not (Lawrence discount stores) Should the sales manager have been more pro-active or was it only W.Hooper's fault? 〆sales undervalued the importance of W.Hooper 〆sales should be proactive & follow-up Why did WCH lose an important client? 〆human factor (sheer misunderstanding) 〆lack of a cross-functional platform for staff from different depts (...) pg 13 problems & recommendations reading T / Cl Do you agree with the consultants' recommendations? (...) Isn't sending daily reports information overload? (...) pg 13 listening market_leader_3rd_upper_intermediate_audio_cd01_07.ogg Feedback 〆information overload 〆appointment of a new account manager will increase costs 〆clients like personal approach 〆customer services to inform other depts 〆will be bureaucratic 〆time consuming market_leader_3rd_upper_intermediate_audio_cd01_08.ogg pg 13 task 1 2 → discuss problems & recommendations ]]> roll-out = occasion when a company introduces a new product, especially an aircraft, to the public executive | office | desk toy = novelty item typically placed on the desk of a corporate executive or other office worker. They have no work-related function, but are often intended to provide decoration or pleasure, relieve stress or inspire creativity to remedy = to correct or improve sth remedied /'remədi:d/ = corrected; relieved; healed; counteracted to withdraw ~ (sb/sth) (from sth) = to move back or away from a place or situation; to make sb/sth do this; to stop giving or offering sth to sb to jeopardise = to pose a threat to; present a danger to KPI = key performance indicator detriment (to the ~ of) = resulting in harm or damage to sb/sth over-the-top = far more than usual or expected; sinful unalloyed = (formal) not mixed with anything else, such as negative feelings The time goes not so as fast as usual The company consists from of small companies all over the world We've grown a lot from since 2012 In 2012 when I've started to work for... In common general | To sum up he wants to leave everything as it is ]]> 20211217 16:30-17:30 1.5 active Dealing with communication breakdown By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Market Leader 3rd edition Upper Intermediate Case study Motivating the sales team pg 81 writing → Complete the graded correction sent by e-mail & submit for a final suggested correction smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson Market Leader 3rd edition Upper Intermediate Unit 1 Communication pg 8 ex F vocab market_leader_3rd_upper_intermediate_pg6-13_unit1.pdf ]]> active textbook pg 10 ex B vocab set for homework pg 10 ex C vocab pg 10 ex D speaking ]]> active textbook likely communication breakdown (for a British English ear) --> pg 11 ex A speaking pg 11 ex B listening market_leader_3rd_upper_intermediate_audio_cd01_05.ogg pg 11 ex C D listening market_leader_3rd_upper_intermediate_audio_cd01_06.ogg pg 11 ex E vocab ]]> wip textbook Lexical material: Asking for repetition, clarification, further information pg 11 useful language ]]> to be posted = to assign to a post; to put into a post to beat about the bush = to approach a subject in an indirect way to hear on / through the grapevine = to hear about something the information has been passed from one person to another in conversation a little bird told me = to have learned something from a mysterious, unknown, or secret source not to make head nor tail of th = to fail to understand anything to get the wrong end of the stick = not to understand sth to put sb in the picture = to give the latest information to talk at cross-purposes = not to understand someone to get it straight from the horse's mouth = to be told by someone who has direct knowledge of it to put it in a nutshell = to sum up to roll out = when a company plans to expand throughout a country moment same time We are usually going go out of the city ]]> 20211210 16:30-17:30 1.5 active Having a quiet word By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Rescheduled from previous lesson smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Case study Motivating the sales team pg 81 writing Make recommendations ✓ how to improve team spirit ✓ how to boost sales by 20% ✓ whether to recruit a new sales manager → send in *.docx by Thursday 25.11 duncanpotter@yandex.ru market_leader_3rd_upper_intermediate_students_book_pg80-81-136-138-142_case_study_motivating_the_sales_team.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson Market Leader 3rd edition Upper Intermediate Unit 1 Communication pg 8 ex C D E reading pg 9 article by Luke Johnson market_leader_3rd_upper_intermediate_pg6-13_unit1.pdf ]]> active textbook DVD case study commentary Feedback 〆no common ground (what is 'success'?) 〆no shared criteria 〆changes in compensation like opening a Pandora's box 〆no alignment of the team 〆DS isn't a good listener → should encourage team to communicate together rather than one to one Monthly reports should: ✓ celebrate success together (perhaps a little too formal?) ✓ indicate where help is required Conclusions 〆either David shouldn't be given a warning (yet) or be fired immediately → David needs support, continuous training in team building = mistake of HR in hiring him in the 1st place ⇒ recruit a new manager to start team building from scratch?... ]]> active textbook ]]> active textbook pg 9 article by Luke Johnson pg 8 ex E vocab set for homework pg 8 ex F vocab pg 8 ex G speaking ]]> invariably = always prosperity = state of being successful, especially financially facial = connected with a person's face offence = illegal act; crime abusive = (of behaviour) involving violence to reprimand = ~ sb (for sth) (formal) to tell sb officially that you do not approve of them or their actions to peek at = to look at sth quickly and secretly because you should not be looking at it to sling = to throw sth somewhere in a careless way to vow = to make a formal and serious promise to do sth or a formal statement that is true fester = (of bad feelings or thoughts) to become much worse because you do not deal with them successfully far-flung = spread over a wide area to face = involving close contact; confronting each other to get away with = do (something bad or wrong) without being caught or punished to make things up = to pretend sth is true in order to deceive people to pitch to someone = to aim an idea or product at someone, to promote by means of an argument and demonstration to be better off = in a more fortunate or prosperous condition hear listen to these guys These words are more nice appropriate for this situation You want a ready made readily available solution I felt being in this situation It could be have been done a long time ago ]]> 20211203 16:30-17:30 1.5 active Good communicators By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Case study Motivating the sales team pg 81 writing Make recommendations ✓ how to improve team spirit ✓ how to boost sales by 20% ✓ whether to recruit a new sales manager → send in *.docx by Thursday 25.11 duncanpotter@yandex.ru market_leader_3rd_upper_intermediate_students_book_pg80-81-136-138-142_case_study_motivating_the_sales_team.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson Market Leader 3rd edition Upper Intermediate Unit 1 Communication pg 7 ex C vocab market_leader_3rd_upper_intermediate_pg6-13_unit1.pdf ]]> active textbook market_leader_3rd_upper_intermediate_audio_cd01_01.ogg pg 7 ex E speaking use expressions from pg 6 A vocab and pg 7 B vocab Functional language: Improving communication pg 7 ex A B listening market_leader_3rd_upper_intermediate_audio_cd01_02.ogg 〆don't exceed (limited) span of attention 〆don't dump lots of data on people ✓ listening as important as telling (if not more!) → need emotional connection see audio script pg 152 ]]> active textbook market_leader_3rd_upper_intermediate_audio_cd01_03.ogg pg 7 ex D listening market_leader_3rd_upper_intermediate_audio_cd01_04.ogg pg 7 ex E speaking ]]> to dump = to put sth down in a careless or untidy way to hinder = be a hindrance or obstacle to to digress = to start to talk about sth that is not connected with the main point of what you are saying straight direct Who comes on springs to my mind? He speaks so rapid rapidly You don't see a lot of people who're watching on you (OR who are looking at you) After the presentation, they can check every any numbers figure they want If you see how people react on to your words Sometimes, there is no not the information which you need We're very good in at this ]]> 20211126 16:30-17:30 1.5 active Communication By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Case study Motivating the sales team pg 81 writing Make recommendations ✓ how to improve team spirit ✓ how to boost sales by 20% ✓ whether to recruit a new sales manager → send in *.docx by Thursday 25.11 duncanpotter@yandex.ru market_leader_3rd_upper_intermediate_students_book_pg80-81-136-138-142_case_study_motivating_the_sales_team.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson Market Leader 3rd edition Upper Intermediate Unit 1 Communication market_leader_3rd_upper_intermediate_pg6-13_unit1.pdf ]]> active textbook Market Leader 3rd edition B2 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png What is more important [communicate well | make sure people listen to you]? ✓ first make sure people listen to you Do you need to speak loud to be a good communicator? 〆probably not For good communication, psychological competences are [more | less] important than language skills? ✓ perhaps more e.g. show a sense of humour → build rapport faster rapport /ræˈpɔ:/ = relationship or communication, esp. when useful and harmonious Are you the kind of person who needs to answer all phone calls and messages immediately? 〆mobile phone addict ✓ calm, composed and able to give succinct answers succinct = giving only the information that is necessary and important, using few words Do you need to talk all the time to be a good communicator? 〆 probably not → a good communicator knows how to convey a message without having to repeat it to convey ~ sth (to sb) = to make ideas, feelings, etc. known to sb active textbook pg 6 ex A B C D starting up ]]> 2 Good communicators active edit_ol_qa pix/icons8-collaboration-100_white.png A good communicator needs [rambling discourse | eloquence] ✓ eloquence eloquence = ability to express himself readily, clearly, effectively rambling = very long and confused; spreading in various directions with no particular pattern Detective Columbo is usually [articulate | rambling]? 〆rambling Detective Poirot is usually [extrovert | inhibited]? 〆inhibited inhibited = unable to relax or express your feelings in a natural way active textbook pg 6 ex A vocab pg 7 ex B set for homework pg 7 ex C vocab ]]> eloquent /ˈeləukwənt/ = expressing yourself readily, clearly, effectively rapport /ræˈpɔ:/ = relationship or communication, esp. when useful and harmonious inhibited = having a hesitancy or reluctance to exhibit normal emotional reactions, reluctant to speak; unable to relax or express your feelings in a natural way e.g. he was too inhibited to make friends easily concise = giving only the information that is necessary and important, using few words succinct = giving only the information that is necessary and important, using few words articulate = to express or explain your thoughts or feelings clearly in words rambling = very long and confused; spreading in various directions with no particular pattern reluctant = hesitating before doing sth because you do not want to do it or because you are not sure that it is the right thing to do coherent = clear & easy to understand pronounce express my thoughts smoothly (diplomatically) I admit I talk speaking briefly abruptly The mess is total It's a total mess ]]> 20211119 16:30-17:30 1.5 active Motivating teams with intrinsic and extrinsic factors By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Case study Motivating the sales team pg 80 reading Background market_leader_3rd_upper_intermediate_students_book_pg80-81-136-138-142_case_study_motivating_the_sales_team.pdf ]]> Market Leader 3rd edition B2 active textbook T / Cl What problems does David Seymour have? 〆sales below target 〆low morale 〆Asian expansion in doubt 〆launch of new products next year under question → team members are not working together?... pg 80 David Seymour - reading T / Cl Is tighter control the right tool to improve sales performance of team members motivated most likely by intrinsic factors? 〆 probably not pg 80 David Seymour's plan T / Cl Do you agree with his ideas? 〆no individual commission might not be fair 〆being the least successful performer 〆weekly reports reminiscent of micromanagement → no team building actions pg 80 sales meeting listening market_leader_3rd_upper_intermediate_audio_cd02_030.ogg T / Cl What solutions do you agree with? Why? (...) pg 81 task 1 2 3 4 5 6 pg 136 director 1 T / Cl Who is guilty of poor sales results [team | David]? ✓ probably David → find a new manager pg 142 director 2 T / Cl What would you recommend [fire David | move him to another department | provide him with training]? ✓ many members are quite experienced already! → difficult team to manage (...) Who needs training? ✓ David (team-building rather than motivating) ✓ Natalya (sales) ✓ Hank (interpersonal skills) (...) pg 138 director 3 T / Cl Would you replace David with Chang? 〆 too polite 〆 not assertive enough in meetings → needs training Has Chang got greater potential for leadership? 〆 training may not change mentality ✓ likeable & cooperative → can bring the team back together = people person pg 136 director 4 T / Cl Could Sonia be a good match to improve the team's morale? 〆 workaholic ]]> to persist = to continue to do sth in spite of difficulties or opposition, in a way that can seem unreasonable to win over = to convince; to make (someone) agree, understand, or realize the truth or validity of something to get the picture = to get the meaning of something to pull your weight = to do your full share of work; do your part to have a quiet word in sb's ear = to talk in secret to put off = to hold back to a later time compound = thing consisting of two or more separate things combined together to compound = to make sth bad become even worse by causing further harm, e.g. The problems were compounded by severe food shortages intrinsic = inherent, essential; belonging naturally (intrinsic value) extrinsic = not forming an essential part of a thing or arising or originating from the outside purchasing power = money that people have available to buy goods with talking (Frankly) speaking They have no mutual common target I think it depends of on the company ... to see how people will be work working together It depends on the professionality professionalism of people Max is over aged too old David can't handle with him David can't handle deal with him ]]> 20211112 16:30-17:30 1.5 active Reporting management's requests (2/2) By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. reported_speech_mindmap.pdf Rescheduled from previous lesson English Grammar in Use Intermediate, Murphy Unit 47 48 reported speech key to exercise Check your answers with the key at the end of the file english_grammar_in_use_intermediate_unit47-48_reported_speech_w_key.pdf ]]> 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png Creative Accountants Funny Creative Accountants TV Commercial https://www.youtube.com/watch?v=-jxaY14ddrY ]]> When you develop your business, you want to [lower | raise] the bar? ✓ raise the bar raise the bar = improve your standards Do you want to push the peanut? 〆 no, you don't want ridiculous ideas push the peanut = waste time on silly things Who can help you push the envelope? ✓ (expensive) consultants push the envelope = extend the limits of what is possible How do you put a stake in the ground? ✓ launch an advertising campaign ✓ hire the services of consultants put a stake in the ground = take the first step Who can help you hit the ground running? ✓ more staff? hit the ground running = start immediately 2 Role play active role_play Recycle new expressions and language. Recycle new expressions and language. You had a meeting with your boss. Discuss with your colleague how you are going to improve your company's turnover despite the crisis. ✓ Our boss said we had to push the envelope. → we (...) a team of creative marketeers → we need (...) ✓ He recommended thinking big → we (...) advertising campaign on Tv ✓ At least, we should put a stake in the ground... → we (...) exhibitions ✓ He claimed we could raise the bar → outsource consultants 〆He warned we shouldn't... → localise production in cheaper labour cost countries → disappoint loyal customers You had a meeting with your boss about how you're going to improve your company's turnover despite the crisis. Discuss with your colleague but disagree with him/her: you think what your boss said is different. ✓ I thought our boss meant we had to hit the ground running! → hire more staff 〆He didn't suggest we had to lower the bar. → take out a loan ✓ I'm sure he meant that... → invest in new equipment 〆Come on! We don't want to push the peanut! → provide relevant training to push the envelope (or the edge of the envelope) = to approach or extend the limits of what is possible to hit the ground running = to start something and proceed at a fast pace with great enthusiasm to think big = to be ambitious to lower (or raise or lift) the bar = to lower (or raise) the standards which need to be met in order to qualify for something to put a stake in the ground = to take the first step; to make a big move to get something started to push the peanut = to have a race in which peanuts are pushed around the room with lead pencils or walking sticks. Someone's pushing peanut from one place to another with their nose (for instance) is treated as a ridiculous act in news stories from the early 1900s too many cooks spoil the broth = (saying) if too many people are involved in doing sth, it will not be done well more study the market better situation for this moment now ]]> 20211029 16:30-17:30 1.5 active Reporting management's requests (1/2) By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 optional homework Optional homework English Grammar in Use Intermediate, Murphy Unit 47 48 reported speech key to exercise Check your answers with the key at the end of the file english_grammar_in_use_intermediate_unit47-48_reported_speech_w_key.pdf ]]> 20200917-1600 Reported speech (A2) active grammar active textbook reported speech mindmap reported_speech_mindmap.pdf ]]> 1 Reported speech active deck_shuffled deck_of_phrases_reported_speech_b1_02.csv 2 Simon says active edit_ol_qa_writing edit_ol_qa pix/icons8-collaboration-100_white.png You have a new manager called Simon. Use indirect speech to paraphrase Simon's requests.]]> We need training in IT. → Simon said they needed training in IT. The HR officer replies: We will provide such training. → The HR officer replied they would provide such training.]]> We need to reorganise all our learning solutions! Simon said that...]]> we needed to reorganise all our learning solutions. You should have real management skills. Simon said that...]]> you had to have real management and leadership skills. We will have to be more advanced in leadership. Simon said that...]]> we would have to be more advanced in leadership. We should be more mature in our pedagogical design. Simon said that... ]]> we had to be more mature in our pedagogical design. In the past, we didn't worry if we were delivering the same information in various learning solutions. Simon said that...]]> in the past, we didn't worry | weren't worried if we were | had been delivering the same information in various learning solutions. I'll check if learning solutions satisfy the mapping of target competences. Simon said that...]]> he would check if learning solutions satisfy | satisfied the mapping of target competences. to claim = to say that sth is true although it has not been proved and other people may not believe it to maintain = to keep stating that sth is true, even though other people do not agree or do not believe it to warn (sb) (of sth) | ~ (sb) (about / against sb/sth) = to tell sb about sth, especially sth dangerous or unpleasant that is likely to happen, so that they can avoid it 20211022 16:30-17:30 1.5 active Talking about recent changes By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Intermediate pg 26 Talking about recent changes market_leader_3rd_intermediate_course_book_pg26_talking_about_recent_changes_present_perfect_vs_past_simple.pdf ]]> Market Leader 3rd edition B1 Unit 3 Change 20200212-1948 Questions with present perfect and answers with past simple active grammar 20200404-0823 Present perfect vs past simple active grammar now ----|----|----|---- 1 (2) 3 ≠ 2 points in time → past simple 2) He has worked in this company for many years Does he still work in this company? ✓ yes = 2 points in time 
             now
----|----|----|----
    1   (2--->3)
(2+3) experience in the past & relevance to today → present perfect I [saw already | have already seen] this film three times ✓ have already seen 
             now
----|----|----|----
   x  x  x--->3
= many times so far / up to now → present perfect Time markers used with the perfect aspect: so far - yet - already - up to now - since - lately - over the last fortnight (...) Time markers used with the past simple: ago - this time last week - last month - last night - earlier today (...) ]]> 20210630-1227 Points in time vs completed actions active decks deck_of_phrases_past_simple_past_perfect_present_perfect_future_perfect_points_in_the_past_vs_completed_actions.csv active textbook pg 26 ex B grammar pg 26 ex C speaking ]]> 1 Role play role_play active Recycle new expressions and language. Explain how recent changes on the market have affected your business. You are pessimistic & conservative. 〆I have never seen this before. 〆It started in... when we were... 〆I had heard of this in other countries, markets... You think change is a good thing. You are optimistic & open to new solutions. ✓ I have seen it before... ✓ It's not the crisis or the technology! ✓ People have always been naturally resistant to change. ✓ We weren't happier in the past, were we?! to abolish = to officially end a law, a system or an institution stride = improvement in the way sth is developing glitzy = extravagant, ostentatious; tawdry, gaudy picturesque = pretty, especially in a way that looks old-fashioned to in(to) the future We are living in crisis time times of crises The price of oil has dramatically felt fallen down Someone from IT said told me that... When coronavirus will have gone It's very scared scary for a lot of people You don't need to spend time for on travelling ]]> 1 crisis /ˈkraɪsɪs/ 2 crises /'kraisi:z/ 20211015 16:30-17:30 1.5 active Being watched (3/3) By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Speak Out Upper Intermediate pg 131 ex 1 2 Unit 2.2 The passive speak_out_upper_intermediate_students_book_pg23-5-130-1_surveillance_the_passive_writing_letter_of_complaint.pdf ]]> Speak Out Upper Intermediate Unit 2.2 We're being watched active textbook T / Cl Feedback ]]> Role play role_play active Recycle new expressions and language. Your supplier hasn't provided the spare parts you had ordered (they don't fit!). As a result, you will not be able to complete the assembly of a product for your customer. Call the supplier to complain about the wrong delivery. You are polite at first, but then you lose your temper when your interlocutor doesn't recognise it's their mistake. Practise the passive form to be polite and less direct in your complaint. I'm calling about our order / purchase... 〆I've been asked to show our product to our clients the day after tomorrow! 〆Our client is complaining about being poorly serviced. 〆The product demo has been postponed twice already! ✓ It was discovered that... ✓ It is believed you are responsible for... ✓ We should be given higher priority, a discount... You have just started working for a large supplier. They have a strong reputation but are a little old fashioned: their logistics provider lack a modern data tracking system. You believe you are not responsible for the wrong delivery. Use the passive to avoid saying directly who made a mistake. ✓ I realise a mistake has been made along the chain. ✓ We are thought to be the most reliable supplier in the area! ✓ I've been asked to send you... 〆It's been acknowledged that we are indeed short of staff but... 〆I'm afraid the logistics company is to blame, not us... 〆I can't be expected to know where they stock all their parts, can I? spare part = kept in case you need to replace the one you usually use; extra to acknowledge = to accept that sth is true to lack = not to have to blame ~ sb/sth (for sth) | ~ sth on sb/sth = to think or say that sb/sth is responsible for sth bad to be expected = to be demanded that sb will do sth because it is their duty or responsibility founded found near the office A discount should be given for to our company ]]> 20211008 16:30-17:30 1.5 active Being watched (2/3) By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Rescheduled from previous lesson smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Speak Out Upper Intermediate pg 24 ex 3 A B grammar speak_out_upper_intermediate_students_book_pg23-5-130-1_surveillance_the_passive_writing_letter_of_complaint.pdf ]]> Speak Out Upper Intermediate Unit 2.2 We're being watched 1 Active vs passive active deck_shuffled deck_of_phrases_active_vs_passive_b1_02.csv active textbook pg 24 ex 4 listening speak_out_upper_intermediate_audio_cd01_17.ogg pg 130 language bank set for homework pg 131 ex 1 2 Unit 2.2 The passive ]]> cutted cut when the police will be able to ... It would be more useful if the police has had patrols on (was patrolling) the streets You can signal about it I'm not gonna go there, or how what ? ]]> 20211001 16:30-17:30 1.5 active Passive forms By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Speak Out Upper Intermediate pg 23 ex 3 A B grammar speak_out_upper_intermediate_students_book_pg23-5-130-1_surveillance_the_passive_writing_letter_of_complaint.pdf ]]> 20210915-1555 The passive to be less direct active grammar 3 The passive active deck_shuffled deck_of_phrases_the_passive_b1_02.csv 4 The passive active deck_shuffled deck_of_phrases_the_passive_b1_02.csv 5 The passive active deck_shuffled deck_of_phrases_the_passive_b1_03.csv 20210422-1755 Passive forms active review grammar_passive_selection_b1_03.csv grammar_passive_selection_b2_01.csv grammar_passive_selection_b2_02.csv deals items on the agenda | issues | problems | things to sort out Do Have you (ever) visited St Petersburg? Do Did you visited visit St Petersburg? ]]> 20210917 16:30-17:30 1.5 active Being watched By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Speak Out Upper Intermediate pg 57 ex 4 grammar speak_out_upper_intermediate_students_book_pg56-8-136-7_worst_inventions_articles_w_key.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Speak Out Upper Intermediate pg 23 ex 1 B reading speak_out_upper_intermediate_students_book_pg23-5-130-1_surveillance_the_passive_writing_letter_of_complaint.pdf ]]> Speak Out Upper Intermediate Unit 2.2 We're being watched active textbook T / Cl Are you a law-abiding citizen? (...) pg 23 ex 1 D speaking pg 23 ex 2 A B listening speak_out_upper_intermediate_audio_cd01_16.ogg (to be continued) ]]> CCTV = closed circuit television street level cameras = surveillance cameras placed in the street law-abiding = obeying and respecting the law deterrent /dɪˈterənt/ = thing that makes sb less likely to do sth to be accountable for = to be responsible for your decisions or actions and expected to explain them when you are asked to blur = to make out of focus to snitch on sb to sb = (informal, disapproving) to tell a parent, teacher, etc. about sth wrong that another child has done sneak = доносительница He It (the cake) is watching looking at me If you broke the rules breached the law I don't know if it is it true or not It's when somebody is watching for you from everywhere (you go OR all the time) ]]> 20210910 16:30-17:30 1.5 active Describing changes By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Rescheduled from previous lesson smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. English Grammar in Use - Intermediate by Murphy, Cambridge University Press Unit 77 78 79 articles icons8-hand-with-pen-100.png pg 154-159 Complete exercises key to exercise Check your answers with the key at the end of the file english_grammar_in_use_intermediate_3rd_ed_murphy_cambridge_unit77-78-79_articles_w_key.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Speak Out Upper Intermediate pg 57 ex 2 C reading pg 57 ex 3 A grammar speak_out_upper_intermediate_students_book_pg56-8-136-7_worst_inventions_articles_w_key.pdf ]]> active textbook T / Cl Are there any reasons why customers would frown upon your products? ✓ when they don't understand how to use sth Have effects of the pandemic been devastating? (...) When did you wake up to the advantages of teleworking? (...) pg 57 ex 2 D speaking (reminder of previous lesson(s) ) ]]> 20190927-1306 Articles active grammar Articles mindmap active textbook Articles mindmap
articles_mindmap.pdf ]]> 20191010-1219 Articles (practice) active review active textbook pg 57 ex 3 C D pronunciation speak_out_upper_intermediate_audio_cd01_34.ogg set for homework pg 137 ex 1 2 articles Unit 5.1 set for homework pg 57 ex 4 practice ]]> to frown upon = to dislike to devastate = to completely destroy a place or an area; to make sb feel very shocked and sad courtesy of = given by USP = unique selling point R&D = Research & Development to come up with = to invent booming = increasing & becoming very successful to take over from = to replace to make one's debut in = to come into existence numbered = limited, used for example in the phrase Its days are numbered conjunction = combination of events, etc., that causes a particular result to wake up to = to start to realise & understand sth to alter = to change detrimental ~ (to sb/sth) = harmful to enhance = to improve to distort = to change the shape, appearance or sound of sth so that it is strange or not clear; to twist or change facts, ideas, etc. so that they are no longer correct or true significantly boomed Recently we have woken up that to the fact that on-line work is also effective Everything what (that) we do on our plant are is harming us ]]> 20210903 16:30-17:30 1.5 active Answering questions for preparing a business plan By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Rescheduled from previous lesson smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. English Grammar in Use - Intermediate by Murphy, Cambridge University Press Unit 77 78 79 articles icons8-hand-with-pen-100.png pg 154-159 Complete exercises key to exercise Check your answers with the key at the end of the file english_grammar_in_use_intermediate_3rd_ed_murphy_cambridge_unit77-78-79_articles_w_key.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Speak Out Upper Intermediate pg 57 ex 2 C reading pg 57 ex 3 A grammar speak_out_upper_intermediate_students_book_pg56-8-136-7_worst_inventions_articles_w_key.pdf ]]> 1 Starting up active edit_ol_qa pix/icons8-collaboration-100_white.png What do you need to start up your own business? ✓ a business plan ✓ network (...) business plan = formal written document containing the goals of a business, the methods for attaining those goals, and the time-frame for the achievement of the goals When you start your own business, what is more important: a quick or a high return on investment? ✓ in Russia, quick is more important ROI: return on investment How will you convince people to invest in your project? ✓ an elevator pitch ✓ a good team elevator pitch = 10-second to 1-minute talk or arguments used by a person trying to persuade people, uusuall business angels or venture capitalists, to invest in a business project Who are your team members? Can they make your projects realistic? ✓ specialists in SMM SMM = social media marketing 2 Financing your business venture active edit_ol_qa pix/icons8-collaboration-100_white.png How will you raise start-up capital? ✓ obtain a loan from the bank How much capital outlay have you already secured? capital outlay = the amount of money that you have to spend in order to start a new business, activity [registered capital] How much time do you need to break even? to break even = to attain a level at which there is neither gain nor loss, as in business 3 Business strategies active edit_ol_qa pix/icons8-collaboration-100_white.png How scalable is your venture? ✓ have in mind plans for future growth ✓ take over competitors scalable = ability to grow depending on demand Is your business idea easy to replicate? Are you in a blue ocean or red ocean market? to replicate = to copy sth exactly Have you got an exit strategy? ✓ sell off your business to a competitor exit strategy = means of leaving one's current situation, either after a predetermined objective has been achieved, or as a strategy to mitigate failure; At worst, an exit strategy will save face; at best, an exit strategy will deliver an objective worth more than the cost of continuing the execution of a previous plan considered "deemed to fail" by weight of the present situation Have you got a plan B? ✓ turn to franchising to save costs franchising = practice of the right to use a firm's successful business model and brand for a prescribed period of time active textbook business plan = formal written document containing the goals of a business, the methods for attaining those goals, and the time-frame for the achievement of the goals elevator pitch = 10-second to 1-minute talk or arguments used by a person trying to persuade people, uusuall business angels or venture capitalists, to invest in a business project to break even = to attain a level at which there is neither gain nor loss, as in business franchising = practice of the right to use a firm's successful business model and brand for a prescribed period of time to replicate = to copy sth exactly scalable = ability to grow depending on demand exit strategy = means of leaving one's current situation, either after a predetermined objective has been achieved, or as a strategy to mitigate failure; At worst, an exit strategy will save face; at best, an exit strategy will deliver an objective worth more than the cost of continuing the execution of a previous plan considered "deemed to fail" by weight of the present situation jump drop After I will have a normal business plan maybe it will change I want to create sth by me myself ]]> 20210827 16:30-17:30 1.5 active On-line business ideas By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. English Grammar in Use - Intermediate by Murphy, Cambridge University Press Unit 77 78 79 articles icons8-hand-with-pen-100.png pg 154-159 Complete exercises key to exercise Check your answers with the key at the end of the file english_grammar_in_use_intermediate_3rd_ed_murphy_cambridge_unit77-78-79_articles_w_key.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Speak Out Upper Intermediate pg 57 ex 2 C reading pg 57 ex 3 A grammar speak_out_upper_intermediate_students_book_pg56-8-136-7_worst_inventions_articles_w_key.pdf ]]> active textbook ability = fact that sb/sth is able to do sth; level of skill or intelligence physical person = in jurisprudence, a natural person (also physical person in some Commonwealth countries) is a person (in legal meaning, i.e., one who has its own legal personality) that is an individual human being, as opposed to a legal person, which may be a private (i.e., business entity or non-governmental organization) or public acquaintance = person that you know but who is not a close friend AI = artificial intelligence bell-bottoms | flares = style of trousers that become wider from the knees downward, forming a bell-like shape of the trouser leg more bigger ... and they don't talk in speak English It's very really awesome It will be not for personal people physical persons It will be not for personal people acquaintances It's a lot of time time consuming to find what you really want Here I don't see nothing anything You need to spend many much time ]]> 20210820 16:30-17:30 1.5 active Inventing, describing the USP of your company By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. articles_mindmap.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Speak Out Upper Intermediate pg 57 ex 2 A B reading pg 56 The world's worst inventions icons8-reading-100.png speak_out_upper_intermediate_students_book_pg56-8-136-7_worst_inventions_articles_w_key.pdf ]]> Speak Out Upper Intermediate B2 Review of articles 1 Lead in pix/icons8-collaboration-100_white.png pix/icons8-metronome-filled-100_white.png pix/icons8-dictionary-100_white.png active edit_ol_qa Answer the questions What is/are the USP(s) of your company? ✓ suggest customer solutions involving your own technology → create a customer demand USP = unique selling point How / why did you come up with this product/service? ✓ your R&D dept can satisfy present & future needs to come up with = to invent R&D = Research & Development Why haven't your competitors got a similar product/service? Why is yours the 'Real McCoy'? ✓ your team was brought together by smart managers → increase sales not by cutting prices but creating products tailored to customers needs the real McCoy /mə'kɔi/ = informal usage attributing authenticity, excellent, the real stuff 20190927-1306 Articles active grammar Articles mindmap active textbook Articles mindmap
articles_mindmap.pdf ]]> 20191010-1219 Articles (practice) active review active textbook pg 57 ex 2 A B reading pg 56 The world's worst inventions ]]> candid camera = camera used to capture a photograph without creating a posed appearance. The candid nature of a photograph is unrelated to the subject's knowledge about or consent to the fact that photographs are being taken, and unrelated to the subject's permission for further usage and distribution. The crucial factor is the actual absence of posing lawsuit = claim or complaint against sb that a person or an organization can make in a court of law obese = overweight to frown upon = to dislike to devastate = to completely destroy a place or an area; to make sb feel very shocked and sad courtesy of = given by USP = unique selling point R&D = Research & Development to come up with = to invent the real McCoy /mə'kɔi/ = informal usage attributing authenticity, excellent, the real stuff counterparts contradicts what I heard about... It's a little different that to | from what we think ]]> 20210813 16:30-17:30 1.5 active Making contingency plans for a public event By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate pg 73 ex 6 connectors pg 73 ex 10 11 role play lifestyle_upper_intermediate_students_book_pg_70-73_168_risk_assessment_mixed_conditionals.pdf ]]> Lifestyle B2 active textbook T / Cl Feedback ]]> active textbook lifestyle_upper_intermediate_audio_cd02_4.ogg pg 73 ex 10 speaking ]]> 2 Considering alternatives pix/icons8-metronome-filled-100_white.png pix/icons8-collaboration-100_white.png pix/icons8-dictionary-100_white.png active edit_ol_qa You work for the Rockdale Centre. Consider alternative solutions. Supposing that employees gathered to protest, I would try to take advantage of the situation and show the Rockdale centre can manage such challenges show you can manage challenges If we meet unauthorised reporters we will escort them out of the premises to escort = to accompany Should 1 000 protesters come we could use helicopters to evacuate VIPs evacuate If you step down to pressure once, you won't be perceived as a reliable partner to be perceived as If we had organised an interview with Hamilton before announcing his participation in the event we would not have such a dilemma now dilemma Had all conferences in the world been cancelled each time disruptions by protesters were expected, no conference would have made it possible to exchange new ideas no exchange of ideas possible 3 Role play role_play active lifestyle_b2_solar_event_map.png ]]> You want to cancel the event or at least stop Carl Hamilton from attending. ✓ Had we known about accusations of dumping toxic waste earlier, we wouldn't have invited him in the first place! ✓ If we met Hamilton to understand his viewpoint on allegations of pollution, we could take a more informed decision... 〆Should anyone get hurt no organisation will ever want to come back here! 〆Won't VIPs call off their visit if they find out their security is at risk? You want Carl Hamilton to be a speaker and prove the Rockdale Centre can manage such challenges. ✓ If we run the event as planned we could turn a threat into an opportunity! ✓ We would build a reputation for reliability & crisis management. → What if we arranged a meeting between the protest leaders & Hamilton before the conference actually begins? ✓ extra Tv coverage of the event ✓ good publicity active textbook SSS support their opinion → use mixed conditionals from pg 71 ex 4 ]]> in case = because of a possibility of something happening, being needed, etc; in connection with someone or something, or in the situation of something; an in case-clause gives a reason while an if-clause describes a condition supposing that = used to ask sb to pretend that sth is true or to imagine that sth will happen provided that = (only) if - used to emphasise if; impose specific conditions or set limits on a situation; as long as, so long as, on condition that used to say what must happen or be done to make it possible for sth else to happen to escort sb from = to accompany to patrol = to walk or travel around an area, esp. at regular intervals, in order to protect or supervise it squad = group of players or competitors from which a team is chosen for a particular game or match to close off = to isolate or separate premises = building and land near to it that a business owns or uses disruption = act of delaying or interrupting the continuity riverbank = ground along either side of a river fire extinguisher = metal container with water or chemicals inside for putting out small fires agile = able to think quickly and in an intelligent way; able to move quickly and easily to accuse ~ sb (of sth) = to say that sb has done sth wrong or is guilty of sth allegation (of sth) (against sb) | ~ (that ...) | ~ (about sb/sth) = public statement that is made without giving proof, accusing sb of doing sth that is wrong or illegal how as politic people politicians do usually If such thing happened he would promise... It will have such resonance echo | response ]]> 20210716 16:30-17:30 1.5 active Evaluating whether things could have been done differently By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Rescheduled from previous lesson smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate lifestyle_upper_intermediate_students_book_pg_70-73_168_risk_assessment_mixed_conditionals.pdf ]]> Lifestyle B2 active textbook lifestyle_upper_intermediate_audio_cd02_3.ogg Lexical material: What if, unless, provided that, supposing, in which case pg 72 ex 4 vocab pg 72 ex 5 speaking ]]> In case of vs if active grammar the case of = reason → would be configured ≠ because of being deployed ✓ when (= if) = condition → would be configured if they were deployed [If | In case] the Customer receives a written notice from the Contractor, it shall provide the requested documents. - if = only when it receives a written notice → condition - in case = before the transaction begins → reason ]]> active textbook Grammar: Conjunctions pg 73 ex 6 vocab pg 73 ex 7 vocab word focus: connectors feedback ]]> active textbook ]]> 1 Anticipating risks active edit_2columns_2qa edit_ol_qa List risks and preventive measures to ensure the safety of the event. Risk assessment: 〆wild fire in surrounding woods 〆hungry wild bears 〆presence of paparazzi 〆car park = potential bottleneck (because it is too small) 〆restrict access to activists disrupting the conference 〆activists hiding in caves or woods Preventive measures: → patrol surrounding caves & woods → use different accesses to avoid traffic congestion ✓ entrance A for VIP → provide limousine for VIP ✓ entrance B for the press → reserve car park for the press ✓ entrance C for visitors → schedule a shuttle for visitors → video monitoring of the river bank ✓ rescue boat at disposal ✓ carry out security checks before visitors reach entrances ✓ locate smoking areas within the building only ✓ set out procedures in case of emergency bizarre = strange, odd confident = sure of oneself outbreak = sudden eruption of anger, war, disease, rebellion, etc in case = because of a possibility of something happening, being needed, etc; in connection with someone or something, or in the situation of something; an in case-clause gives a reason while an if-clause describes a condition supposing that = used to ask sb to pretend that sth is true or to imagine that sth will happen provided that = (only) if - used to emphasise if; impose specific conditions or set limits on a situation; as long as, so long as, on condition that used to say what must happen or be done to make it possible for sth else to happen to escort sb from = to accompany to patrol = to walk or travel around an area, esp. at regular intervals, in order to protect or supervise it squad = group of players or competitors from which a team is chosen for a particular game or match to close off = to isolate or separate premises = building and land near to it that a business owns or uses disruption = act of delaying or interrupting the continuity riverbank = ground along either side of a river fire extinguisher = metal container with water or chemicals inside for putting out small fires agile = able to think quickly and in an intelligent way; able to move quickly and easily to accuse ~ sb (of sth) = to say that sb has done sth wrong or is guilty of sth hears understands very well ... not allow such situation (to happen) They don't see haven't seen each other many for a long time ]]> 20210709 16:30-17:30 1.5 active If I had listened to my teachers... By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 Rescheduled from previous lesson smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate pg 71 ex 6 grammar lifestyle_upper_intermediate_students_book_pg_70-73_168_risk_assessment_mixed_conditionals.pdf ]]> Lifestyle B2 20210423-2014 Unreal conditionals active decks deck_of_phrases_conditionals_2-3.csv 20190618-0937 Conditionals active decks deck_of_phrases_conditionals.csv active textbook pg 71 ex 7 role play ]]> active textbook conditionals ]]> (were married) to a millionaire NOTE: had been married = passive → somebody forced you to marry ]]> 20210702 16:30-17:30 1.5 active Dealing with contingencies By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate pg 71 ex 6 grammar lifestyle_upper_intermediate_students_book_pg_70-73_168_risk_assessment_mixed_conditionals.pdf ]]> Lifestyle Upper Intermediate B2 active textbook lifestyle_upper_intermediate_audio_cd02_1.ogg Grammar: Mixed conditionals pg 71 ex 4 grammar ]]> active textbook conditionals mindmap ]]> 20190618-0937 Conditionals active decks deck_of_phrases_conditionals.csv 20190624-1734 active review 20190624-1736 active review active textbook pg 71 ex 5 grammar Grammar: Elision + connected speech (linking) pronunciation of [contracted] forms have /hæv/ - 've /əv/ had /hæd/ - 'd /əd/ contractions would /wud/ would've /wudəv/ wouldn't it /ˈwudn(t)ɪt/ that'd be much too expensive = that would be /ðætəd bi:/ linking you would have you'd 've /j[u:/u/ə] /dəv/ set for homework pg 71 ex 6 grammar pg 71 ex 7 role play ]]> contingencies = events that may or may not happen, possibilities severe = serious to misplace = to put sth somewhere and then be unable to find it again, especially for a short time disruption = act of delaying or interrupting the continuity; perturbation bizarre = strange, odd It There could be (some) delays It could be have | experience delays The third problem was about that the car park was full The third problem was about that the car park was being full If I'm not mistakes mistaken ]]> 20210625 16:30-17:30 1.5 active Managing a crisis By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Upper Intermediate Crisis management - conditionals market_leader_3rd_upper_intermediate_students_book_pg108_crisis_management_conditionals.pdf ]]> 20190618-0937 Conditionals active decks deck_of_phrases_conditionals.csv active textbook conditionals mindmap smartphone or tablet device print Download onto your tablet or print the following pdf. conditionals_mindmap.pdf ]]> 20190624-1734 active review 20190624-1734 active review active textbook Lexical material: Crisis management pg 108 ex C speaking ]]> talking (OR Frankly speaking) I forgot to tell you Maybe this is an advice (OR is a piece of advice) We had would have known about this problem if... ]]> 20210618 16:30-17:30 1.5 active Preparing a business plan By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Upper Intermediate 2.0 Sustain - Company history, future continuous, future perfect pg 79 ex 6 7 grammar the_business_upper_intermediate_2_0_students_book_pg78-79_sustain_company_history_future_continuous_future_perfect.pdf ]]> active textbook → use Sustain 5th anniversary ball description (right margin) ]]> 20210522-1039 Future continuous for being polite & tentative questions active grammar active textbook pg 79 ex 8 discussion & presentation ]]> 2 Role play active role_play Recycle new expressions and language. Recycle new expressions and language. → practise future forms Your company needs to expand. Explain what you will need to be doing to convince a bank to lend you money. ✓ we are signing a new contract for a big customer (present continuous → arrangement) ✓ we are going to build a new plant (going to → intention based on visible evidence) ✓ we will be recruiting new scientists ✓ we will be employing more staff in sales ✓ the market will be growing ✓ we will have penetrated the African market by year 6 (because there is much sun) (future perfect → time marker) ✓ we will have finished building a new plant by year 8 ✓ it will maximise our turnover (future simple → promise) You are a bank manager. Ask how your customer is going to pay back their loan. How are you planning to pay us back on time? Aren't you going to need more resources? 3 Role play active role_play Recycle new expressions and language. → practise future forms Recycle new expressions and language. Your team need to complete a new project. Explain what you will need to be doing to convince your manager to give you more resources. ✓ we are signing a new contract for a big customer (present continuous → arrangement) ✓ we are going to improve our product (going to → intention based on visible evidence) ✓ we will be recruiting new employees ✓ we will be employing more staff in sales ✓ the market will be growing ✓ we will have penetrated the Asian market by year 6 (because there is much demand) (future perfect → time marker) ✓ we will have finished the project by year 8 ✓ it will maximise our turnover (future simple → promise) You are a manager. Ask how your subordinate how their team is going to complete the project. How are you planning to complete the project in time? Aren't you going to need more resources? How will we manage to find new employees? Who will be paying for their training? When will you have a prototype ready for our customers? having dancing It's a very fast growing industry We will be investing into the new technology ]]> 20210611 16:30-17:30 1.5 active Telling about a company's history and successes By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Upper Intermediate 2.0 Sustain - Company history, future continuous, future perfect pg 79 ex 5 grammar the_business_upper_intermediate_2_0_students_book_pg78-79_sustain_company_history_future_continuous_future_perfect.pdf ]]> active textbook 20210403-1823 Future simple vs future continuous active grammar wip textbook 20210403-1213 Future perfect vs present perfect active grammar 20210403-1027 Future simple vs future perfect active grammar Which action is 'in progress'? ✓ (4~5) I will be travelling next week = future continuous Which action is a 'point in time'? ✓ (4.5) I will visit the customer (on Tuesday) = future simple Which action will be completed by a certain time? ✓ (5) I will have signed the contract = future perfect ]]> 20210120-1440 Future continuous vs future perfect active grammar wip textbook ]]> active edit_ol_qa prep_ol_qa Explain what you need to do to complete your project by its deadline. Before I contact the customer... I'll have rehearsed my sales pitch. to rehearse = to practise or make people practise a play, piece of music, etc. in preparation for a public performance If we want to reach a win/win solution... We will have been negotiating for a long time. active textbook ]]> active textbook the_business_mac_millan_upper_intermediate_audio_cd02_27.ogg pg 78 ex 3 speaking Grammar: Future perfect pg 78 ex 4 grammar ]]> active textbook → practise future perfect ]]> active textbook T / Cl What will you be presenting at your next webinar? → future continuous (...) set for homework pg 79 ex 6 practice → use Sustain 5th anniversary ball description (right margin) ]]> sustainable = involving the use of natural products and energy in a way that does not harm the environment black tie = very formal men's clothes worn for a social event, usually including a black bow tie fancy dress = clothes that you wear for fun to make you look like a particular type of person wrote written up the trip report By its 5th anniversary it will have started trading traded | been trading for 5 years By its 5th anniversary it will have owned Housemart for 3 years ]]> 20210604 16:30-17:30 1.5 active Estimating probabilities of competing with market leaders By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Intermediate 2.0 Case study Calisto pg 98 ex 2 reading Dylan rocks instrument maker the_business_2_0_intermediate_b1_student_s_book_pg98-99_case_study_calisto.pdf ]]> active textbook T / Cl How can small companies (e.g. Calisto, Reysonido) compete with a dominant market leader (e.g. Dylan)? ✓ identify market niches ✓ be different ✓ take risks (...) pg 98 ex 2 reading T / Cl How will smaller companies survive? ✓ make an alliance ✓ merge pg 99 ex 3 listening for gist the_business_intermediate_2_0_u7_2.49.mp3 pg 99 ex 4 listening for details the_business_intermediate_2_0_u7_2.49.mp3 T / Cl Will you ruthlessly cut jobs? (...) pg 99 ex 5 discussion T / Cl How will you deal with redundancies if you choose option 4? ✓ hope future growth will enable recruiting some staff back Why will access to technology of Reysonido be an advantage? ✓ by acquiring Reysonido they're going to save jobs ✓ Calisto will beat IMM (...) ]]> EBIT = earnings before interest & tax ruthless = having no pity or compassion; (disapproving) (of people or their behaviour) hard and cruel; determined to get what you want and not caring if you hurt other people slick = done in a very impressive way that seems to need very little effort; (sometimes disapproving) done or made in a way that is clever and efficient but often does not seem to be sincere or lacks important ideas meteoric = becoming very successful very quickly to trumpet = to talk about sth publicly in a proud or enthusiastic way out of business They will not have an any option except to be merged taken over by Dylan (...) acquisition with of Reysonido They will achieve economies on the of scale If I were on in their place situation | shoes , I would join the winner market leader ]]> 20210528 16:30-17:30 1.5 active Expressing likelihood By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 (continuation from previous lesson) smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Intermediate 2.0 Future forms and expressing likelihood the_business_2_0_intermediate_b1_student_s_book_pg92-93_future_forms_expressing_likelihood.pdf ]]> The Business 2.0 B1 active textbook pg 93 ex 4 discussion pg 93 ex 5 listening the_business_intermediate_2_0_u7_2.42.mp3 pg 93 ex 6 discussion ]]> Role play role_play active Recycle new expressions and language. Practise future forms. may happen that... we will need to discount some of our products]]> Your competitor has just released a new product. You are panicking because it is cheaper than yours. Discuss with your colleague what is likely to happen. Suggest what actions could be taken. It's a disaster! They're going to take over the market! (going to = prediction based on visible events) Our sales will drop significantly! (future simple = prediction) ✓ It might just happen that... ✓ There's a 50/50 chance... ✓ There's a good chance... ✓ There's no doubt... ✓ It's bound to be... Your competitor has just released a new product. You are not worried because it is not as good quality as yours. Discuss with your colleague what is likely to happen. Reassure your colleague. Offer solutions. Their product won't threaten our sales. 〆It's highly unlikely our loyal customers will want to... 〆It's impossible that... 〆There's no way... 〆Don't worry, there's not much chance... Don't worry! We'll launch a marketing campaign which explains why our product is more reliable. to be bound to + infinitive = to do / be sth certain or likely to happen, or to do or be sth take-over = acquisition to reassure sb (about sth) = to say or do sth that makes sb less frightened or worried no not much chance there will be a single world currency In the USSR we had a lot of damage There's no doubt after in 40 years it will happen (in 40 years) Time is Times are changing because... More and more we replace people more and more | increasingly more by computers It's quite highly likely that people will work from... It will happen have happened by 2050 Maybe somebody some of us will be fired Maybe somebody of us someone will be fired We have good quality of our a product of good quality ]]> 20210521 16:30-17:30 1.5 active Predicting & making arrangements By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. future_forms_mindmap.pdf (@ Igor, Alexey - you should already have this mindmap) smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Intermediate 2.0 Future forms and expressing likelihood the_business_2_0_intermediate_b1_student_s_book_pg92-93_future_forms_expressing_likelihood.pdf ]]> The Business Intermediate 2.0 B1 active textbook 20190418-1837 Future forms active decks deck_of_phrases_future_forms.csv active textbook future forms mindmap
future_forms_mindmap.pdf Functional language: Describing arrangements, plans & contingencies pg 92 ex 1 2 speaking ]]> NB = nota bene; please, note that... to be bound to + infinitive = to do / be sth certain or likely to happen, or to do or be sth another different | contradictory information for so many much time He will do give | have | deliver a marketing presentation in at 2pm In On Thursday it'll be a customer visit (he is having a customer visit | he is visiting a customer = arrangement) He'll ask his boss if Thursday negotiations are (if|provided ... will have been) successful ]]> 20210514 16:30-17:30 1.5 active Negotiating product and packaging By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Intermediate 2.0 Case study - Big Jack's Pizza Negotiating product and packaging pg 46 ex 2 reading Big pizzas, big value the_business_2_0_intermediate_b1_student_s_book_pg46-47_case-study_product_and_packaging_big_jack_s_pizza.pdf ]]> active textbook T / Cl Is it really a good idea to sell over-sized pizza? (...) In what countries do people want to have their money's worth? ✓ the USA? Is it in Chinese culture to eat much? 〆 probably not = they have a more healthy, balanced diet than in the USA, or perhaps Europe pg 46 ex 2 scan reading T / Cl If you wanted to launch a pizzeria, would you like to become a Big Jack franchisee? (...) What is more important: changing logo or improving taste? (...) Is re-branding the only way to re-launch Big Jack? (...) pg 47 ex 3 listening for gist the_business_intermediate_2_0_u3_1.42.mp3 pg 47 ex 4 5 listening for inference the_business_intermediate_2_0_u3_1.42.mp3 Options ✓ new names ✓ relaunch ✓ specials ✓ BOGOF ✓ two-pizza box ✓ gourmet club ✓ feature national cuisines each month ✓ compose & order by Internet ✓ change logo & colours ✓ more exciting box pg 47 ex 6 brainstorming → practise 1st conditional If we have new names, loyal customers won't know what to order any more and might be upset! → practise 2nd conditional If we had a gourmet club, we would attract a richer clientele who think they are VIP ]]> to stand out = to look different tough = hard, difficult to quibble (about / over) = to argue over petty things USP = unique selling point franchisee = person or company that has been given a franchise franchising = practice of the right to use a firm's successful business model and brand for a prescribed period of time BOGOF = buy one get one free fusion cuisine = cuisine that combines elements of different culinary traditions. Cuisines of this type are not categorized according to any one particular cuisine style and have played a part in innovations of many contemporary restaurant cuisines since the 1970s; Foods based on one culture, but prepared using ingredients and flavours inherent to another culture dine in = being eaten in a restaurant, opposite of take-away is making and selling makes and sells pizza The main problem is another one different If the pizza will be is good, they will tell their colleagues the pizza is tasty If we had the a restaurant with the good food... ]]> 20210507 16:30-17:30 1.5 active Reformulating proposals By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Intermediate 2.0 Making deals pg 67 ex 2 reformulating (unless, providing, as long as...) the_business_2_0_intermediate_b1_student_s_book_p66-67_making_deals_conditionals.pdf ]]> The Business Intermediate 2.0 20210427-2054 Unless, providing, provided, as long as active grammar 20210330-1538 active review grammar_adverbial_clauses_selection_b1_03.csv grammar_adverbial_clauses_selection_b2_01.csv active textbook pg 67 ex 2 reformulating (unless, providing, as long as...) pg 67 ex 3 discussion ]]> 1 Role play role_play active Recycle new expressions and language. You work at Rezinex as a supplier. A loyal customer is late with their payments. Practise 1st and 2nd conditionals. I'm afraid we can't do business with you... I'm sorry we could only accept an order from you... We are reluctant to... unless... if, unless, provided, providing, as long as ✓ pay their debts ✓ pre-payment ✓ catch up with their late payment ✓ provide a collateral ✓ impose penalties (...) You are in a difficult financial situation. You want to place an order for a big client but you can't pay yet. Ask for deferred payment. Explore alternative solutions. ✓ place an order? (Could we... if...) ✓ break payment into instalments over...? (Would you mind if...) ✓ payment later? (Would you agree to... if...) ✓ credit line (Would you be prepared to increase our... if we...) ✓ discount? (Could we get... if...) (...) to be willing to do sth = to be ready to do sth to borrow ~ (sth) (from sb/sth) = to take money from a person or bank and agree to pay it back to them at a later time to lend ~ sth (to sb) ~ (sb) sth = (of a bank or financial institution) to give money to sb on condition that they pay it back over a period of time and pay interest on it guarantor = (formal or law) a person who agrees to be responsible for sb or for making sure that sth happens or is done collateral = (finance) property or sth valuable that you promise to give to sb if you cannot pay back money that you borrow deferred = postponed, arranged to happen later; отсроченный instalment = one of a number of payments that are made regularly over a period of time until sth has been paid for; уплата в рассрочку to account for = to be a particular amount or part of sth; to be the explanation or cause of sth rosen risen If I lost them, it would not be a very big deal I'm afraid we can't do business with you provided unless you provide a collateral Be healthy Bless you ...a discount for on the next order... Raw materials is account for 70% of the total cost of the finished good ]]> 20210430 16:30-17:30 1.5 active Making deals & considering alternatives Considering alternatives (2nd - 3rd conditionals) By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Intermediate 2.0 Making deals the_business_2_0_intermediate_b1_student_s_book_p66-67_making_deals_conditionals.pdf smartphone or tablet device print Download onto your tablet or print the following pdf. conditionals_mindmap.pdf ]]> The Business Intermediate 2.0 active textbook 20210423-2014 Unreal conditionals active decks deck_of_phrases_conditionals_2-3.csv 20210320-0857 Second conditional active grammar 20210320-0858 Third conditional active grammar 20210208-1914 active review active textbook ]]> active textbook pg 67 ex 3 discussion pg 67 ex 4 listening the_business_intermediate_2_0_u5_2.21.mp3 pg 67 ex 5 negotiating ]]> to short-change = to give back less than the correct amount of money to sb who has paid for sth with more than the exact price; to treat sb unfairly by not giving them what they have earned or deserve ASAP = as soon as possible damage = physical harm caused to sth which makes it less attractive, useful or valuable decide solve the situation in near time ASAP For me As far as I am concerned I just ask the customer to be more careful Once she called to Maxim I said told her that we have procedures ]]> 20210423 16:30-17:30 1.5 active Predicting negotiation outcomes (with conditionals) By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 881 7896 0591 https://efedu.zoom.us/j/88178960591 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Intermediate Predicting outcomes of a negotiation - conditionals market_leader_3rd_intermediate_course_book_pg86_1st_2nd_conditionals_negotiating.pdf smartphone or tablet device print Download onto your tablet or print the following pdf. conditionals_mindmap.pdf ]]> 20200417-2057 Zero, first conditional (real situations) active grammar 20190618-0937 Real conditionals active decks deck_of_phrases_conditionals_0-1.csv active textbook conditionals mindmap smartphone or tablet device print Download onto your tablet or print the following pdf. conditionals_mindmap.pdf ]]> 20210423-1523 If clause + will (result in the main clause) active grammar active textbook pg 86 ex B listening market_leader_3rd_intermediate_audio_cd02_17.ogg pg 86 ex C speaking ]]> 1 Predicting negotiation outcomes pix/icons8-treadmill-100_white.png active edit_2columns_2qa Predict what objections a difficult customer may make to working with you. Brainstorm causes and solutions. When we pay more money for a product we want to see quality and real benefits (zero conditional) If you buy our product (...) (1st conditional) it will blow up your mind you'll save money you'll be satisfied If you don't buy our product 〆 you'll have to spend more money & time on older solutions 〆 you won't get free training 2 Role play role_play active Recycle new expressions and language. You work at Rezinex. Reassure your customer. ✓ If / When a delivery is late, we always give... ✓ If it'll help you feel better, we can offer also... (...) You are a difficult customer. Ask what will happen in various circumstances. If your delivery is late, will I get a discount? What if the product is faulty? Do I get a refund? (...) to dispatch ~ sb/sth (to ...) (formal) = to send sb/sth somewhere, especially for a special purpose deemed = considered give-away = something that makes you guess the real truth about sth/sb versatile = able to do many different things; having many different uses to override = to be more important than sth more better If I would order 30 000 scarves, what discount will you offer us? If the order is was really large, that would be negotiable ]]> 20210416 16:30-17:30 1.5 active Convincing a customer to buy your product By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Questions for persuading, negative questions, dealing with objections pg 67 ex 5 question tags pg 67 ex 9 negative questions the_business_upper_intermediate_2_0_students_book_pg66-69_questions_for_persuading_negative_questions_dealing_w_objections.pdf ]]> The Business 2.0 B2 active textbook Feedback pg 67 ex 9 negative questions Feedback Functional language: Persuasion techniques ]]> 20210416-1617 Negative question tags for persuading active grammar 1 Convincing a customer to upgrade pix/icons8-treadmill-100_white.png active edit_2columns_2qa A new version of your product is available. What arguments can you find to convince loyal customers to upgrade. What objections can customers make to an upgrade? ✓ easier-to-use set of features (...) 〆5% more expensive (...) Role play role_play active Recycle new expressions and language. Practise question tags and negative questions. A new version of your product is available. Convince loyal customers to upgrade. You have been using the same product for many years, haven't you? Wouldn't you like a faster solution? ✓ more configuration options available ✓ increased costs will pay off ✓ lower energy consumption You have been with this provider for many years. Ask for a discount, some training... You could give us a discount, couldn't you? We don't want to spend too much time learning how to use the new product, do we?! 〆resistance to change 〆learning curve 〆cost of training 〆likely glitches resistance = dislike of or opposition to a plan, an idea, etc.; refusal to obey to pay off = to do or give something to somebody in return learning curve = rate at which you learn a new subject or a new skill; the process of learning from the mistakes you make glitch = (informal) a small problem or fault that stops sth working successfully earned earn the right to... Don't Haven't they earned the right to... Willn't Won't it be nice if... Don't you think we will spend a lot of time to learn teach | train our employees? ]]> purchasing /'pə:tʃəsiŋ/ 20210409 16:30-17:30 1.5 active Answering customer objections with negative questions By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Questions for persuading, negative questions, dealing with objections pg 66 ex 2 negative questions the_business_upper_intermediate_2_0_students_book_pg66-69_questions_for_persuading_negative_questions_dealing_w_objections.pdf ]]> The Business Intermediate 2.0 B2 active textbook Feedback ]]> active textbook the_business_mac_millan_upper_intermediate_audio_cd02_08.ogg the_business_mac_millan_upper_intermediate_audio_cd02_09.ogg pg 67 ex 4 listening the_business_mac_millan_upper_intermediate_audio_cd02_10.ogg pg 67 ex 5 6 speaking pg 67 ex 7 listening & speaking the_business_mac_millan_upper_intermediate_audio_cd02_10.ogg pg 67 ex 8 role play set for homework pg 67 ex 9 negative questions pg 67 ex 10 speaking → choose one object to sell & prepare a few question tags to persuade your customer → practise question tags & negative questions ✓ sellers ask questions ✓ customers answer without yes / no ]]> wip grammar to budget (for sth) | ~ sth (at sth) = to be careful about the amount of money you spend; to plan to spend an amount of money for a particular purpose unwilling (to do sth) = not wanting to do sth and refusing to do it; reluctant point taken = to understand a thing that sb says or writes giving their opinion or stating a fact concerned (about / for sth) (that ...) = worried and feeling concern about sth; to be interested in sth to be terrible at sth = not to be good at doing sth cold calling = practice of telephoning sb that you do not know, in order to sell them sth luncheon voucher = ticket given by some employers in Britain that sb can exchange for food at some restaurants and shops go to risk take risks I know what you mean but for in my opinion you need a desktop computer You don't want to change nothing anything I'm safety (I feel) safer with this supplier now ]]> 20210402 16:30-17:30 1.5 active Questions for persuading By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate Questions for persuading, negative questions, dealing with objections pg 66 ex 1 the_business_upper_intermediate_2_0_students_book_pg66-69_questions_for_persuading_negative_questions_dealing_w_objections.pdf ]]> The Business 2.0 B2 wip textbook active textbook ]]> 1 Role play pix/icons8-comedy-100_white.png pix/icons8-theatre-mask-100_white.png active prep_ol_qa Your colleague comes to the office by car. You want to convince him / her to use public transport. Write down your arguments (recycle new language), then role-play. You don't like traffic jams, do you? No, I don't. traffic jams It is more expensive, isn't it? Yes, it is. expensive 2 Role play pix/icons8-comedy-100_white.png active prep_ol_qa Your colleague is good at languages. You want to convince him / her to learn Chinese. Write down your arguments (recycle new language), then role-play. You like travelling, don't you? Yes, I do. Chinese is spoken by many people, isn't it? Yes, it is. 3 Role play pix/icons8-comedy-100_white.png active prep_ol_qa Your colleague doesn't want to come to the office any more. You want to convince him / her that now it is safe. Write down your arguments (recycle new language), then role-play. You don't really need to sit at home any more, do you? Perhaps not, but I prefer teleworking teleworking = practice of working from home, communicating with your office, customers and others by telephone, computer, etc You know you can get vaccinated, don't you? Yeah, but I'm afraid of vaccines! vaccine = substance that is put into the blood and that protects the body from a disease, e.g. Sputnik V (shouldn't) stay at home because of good weather You are waiting for ( the ) good weather to come back to the office, don't aren't you You don't want to arrive to work by car, do you? Yes No(, I don't) ]]> 20210326 16:30-17:30 1.5 active Replying to closed questions (i.e. tag questions) By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. New Inside Out Upper Intermediate pg 7 ex 2 grammar pg 133 ex 2 grammar Unit 1 new_inside_out_upper_intermediate_students_book_pg6-7-133_so_neither_nor.pdf ]]> New Inside Out Upper Intermediate B2 active textbook pg 133 ex 2 grammar Unit 1 Feedback ]]> 20200131-0916 Tag questions active grammar 20200131-0910 Tag questions active decks deck_of_phrases_question_tags_a202.csv 20210123-1051 Question tags active review grammar_tag_questions_b2_01_selection.csv grammar_tag_questions_b2_02_selection.csv grammar_tag_questions_b2_03_selection.csv wip textbook pg 7 ex 3 listening new_inside_out_upper_intermediate_audio_cd01_6.ogg ]]> used to = say that sth happened continuously or frequently during a period in the past (habit) to be used to sth / to doing sth = to talk about something that you are familiar with so that it no longer seems new or strange to you, e.g. We're used to the noise from the traffic now 'm not used to didn't use my car today I'm not used to drink drinking vodka I hardly ever go to make a compromise - I do too I don't either | Neither do I [note: hardly ever = limiting adverbial phrase → same rule as for negative tags] ]]> 20210319 16:30-17:30 1.5 active Dealing with embarrassing mistakes, Making comparisons (and so have you, and neither have you) By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. New Inside Out Upper Intermediate Unit 1 Impression Putting your foot in it - neither, nor new_inside_out_upper_intermediate_students_book_pg6-7-133_so_neither_nor.pdf optional homework Optional homework Review new vocab with space repetition software. ]]> inc_smat/srs_instructions.inc New Inside Out Upper Intermediate B2 Unit 1 Impressions active textbook T / Cl When did you last see a forced smile? ✓ when you were trying to apologise for an embarrassing mistake (...) Functional language: Putting your foot in it pg 6 ex 1 listening new_inside_out_upper_intermediate_audio_cd01_5.ogg ]]> 20210226-0940 Too vs either active grammar 20210226-1001 (and) so + inversion meaning 'too' active grammar active textbook new_inside_out_upper_intermediate_audio_cd01_5.ogg ]]> 20210226-0923 Inversion after neither/nor active grammar active textbook ]]> active textbook set for homework pg 7 ex 3 grammar extra see pg 133 ex 2 grammar Unit 1 ]]> wip textbook pg 7 ex 3 listening new_inside_out_upper_intermediate_audio_cd01_6.ogg ]]> firm = snow may be firm underfoot limp = uneven manner of walking that results from an injured leg sleek = smooth and glossy tousled = extremely disorderly husky = deep and harsh sounding as if from shouting or illness or emotion shrill = piercing and high-pitched in sound mild (manner) = (of people or their behaviour) gentle and kind; not usually getting angry or violent to put your foot in it = to make an embarrassing mistake, a blunder; to lack diplomacy 's not doesn't depend from on the work process When I see a person first of all for the first time Sometimes the voice is very annoyed irritating | annoying They talked about said that they wasn't a good student weren't good students I'm not used to cook cooking and neither is she ]]> 20210312 16:30-17:30 1.5 active Designing an advertising campaign By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Intermediate Case study - Alpha advertising pg 50 reading background market_leader_3rd_intermediate_course_book_pg50-51_case_study_alpha_advertising.pdf Watch out! Additional prep - if 90min-long lesson is confirmed Market Leader 3rd Intermediate pg 49 ex H presentation delivery ✓ choose any topic / product / service you wish ✓ 3 min only ✓ use signalling language (signposting) market_leader_3rd_intermediate_course_book_pg49_starting_and_structuring_presentations.pdf ]]> Practise signposting with the structure suggested in presentation_keywords.inc active textbook reading pg 51 task 1 key questions - advertising team → prepare an advertising campaign in pairs → mingle, present their idea as a member of the advertising team → change roles (advertising team or manager of client company) T / Cl How do you reach the PA's of VIP clients flying private and/or charted jets? (...) Panther Air ✓ virals ✓ adverts in on-board magazines ✓ presence at various events e.g. fashion shows, horse races E-book ✓ skip rather standard features ✓ focus on endorsement ✓ create brand image e.g. fashionable-looking business lady reading in a cafe or VIP lounge at some airport in Dubai ✓ marketing problem: need to rethink the product which is rather conventional Safe Haven ✓ adverts in on-board magazines ✓ paid reviews ✓ get into partnership with travel agencies, tour operators ✓ provide discounts on biglion.ru Lexical material: Advertising campaign assessment sheet ✓ catches target audience attention ✓ captures imagination ✓ has a clear, effective, message ✓ differentiates product or service from competitors? ✓ persuades the target audience to buy the product or service? ✓ ensures target audience remembers the campaign? video DVD case study commentary Feedback Presentations 〆 mustn't overload audience with information 〆 mustn't rush Advertising campaigns ✓ message should surprise the audience (i.e. come as unexpected at the end) ✓ celebrity endorsement is more important than listing features to be confirmed pg 51 writing summary of the advertising concept see writing file pg 131 ]]> spoof = humorous copy of a film/movie, television programme, etc. that exaggerates its main features (bosses) very good well In the end this company broke down went bankrupt They will never advise recommend this device to their friends They will never advise this device to their friends to buy this device ]]> 20210305 16:30-17:30 1.5 active Structuring a presentation By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Rescheduled from previous lesson smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Intermediate Starting & structuring presentations pg 49 ex C vocab market_leader_3rd_intermediate_course_book_pg49_starting_and_structuring_presentations.pdf ]]> Market Leader 3rd edition B1 active textbook pg 49 ex B listening market_leader_3rd_intermediate_audio_cd01_034.ogg pg 49 ex C pg 49 ex D practice of the opening only Functional language: Signposting, signalling in presentations pg 49 ex E F G listening market_leader_3rd_intermediate_audio_cd01_035.ogg Lexical material: Introducing the topic of a presentation, giving a plan of your talk, inviting questions useful language set for homework - to be confirmed pg 49 ex H presentation delivery ✓ choose any topic / product / service you wish ✓ 3 min only ✓ use signalling language (signposting) ]]> on behalf of = as the representative of sb or instead of them to outline sth (to sb) = to give a description of the main facts or points involved in sth to talk sb through = to explain an idea, a plan, etc. to someone so that they understand it how as | the way you want ... to make some interest from make this person interested in (your project) OR to catch someone's interest Many Much information that he don't doesn't need in that moment at that time | just then ]]> 20210226 16:30-17:30 1.5 active Structuring & delivering a pitch By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Intermediate Starting & structuring presentations market_leader_3rd_intermediate_course_book_pg49_starting_and_structuring_presentations.pdf @ Alena, Irina, Sergey (Aleksey - optional) Speak Out Intermediate icons8-reading-100.png Read the following pg 65 ex 6 A writing an advertisement speak_out_intermediate_students_book_pg64-65_top_gear_presenting_a_new_machine_writing_an_advertisement.pdf pg 65 ex 6 B writing an advertisement icons8-hand-with-pen-100.png Write a short presentation (~ 150 words) ✓ use pg 65 ex 5 C Key phrases from Speak Out Intermediate ✓ you may use 2-3 slides but not more icons8-lecturer-100.png Presentation ✓ prepare a 2-3min presentation ✓ rehearse oral delivery (pace, intonation, pitch, volume) You may also want to use: floating menu In the menu top left session dates Session 20201127 Structuring a pitch smartphone or tablet device print Lifestyle Upper Intermediate pg 23 ex 3 vocab lifestyle_upper_intermediate_students_book_pg_23_elevator_pitch_flowchart.pdf self-introduction hook rhetorical question name of the company target customer & needs brief description main benefits differences from competition usp unique selling point(s) request anticipated questions @ Igor (if time available) icons8-lecturer-100.png Presentation Description of the product during a conference call ✓ customers know Rezinex → customers contacted you first, and not vice-versa = you are satisfying a need rather than creating one ≠ no need to hook the target customer → customers want to compare your solution with the competition ✓ promote your new solution (USP) vs the old, traditional one ]]> active textbook Pitch delivery Methodology 3 intro 1 rhetorical question(s) 1 intro breakdown 3 parts 1 transitions between parts 2 conclusion Visuals legibility information overload variety Use of language 3 vocab 2 structures 1 tripling Delivery 3 pace 2 articulation 2 intonation 1 stress on keywords body language eye contact Conclusion 2 recap 3 general conclusion 2 recommendations opening T / Cl General feedback ]]> active textbook → delivery practice ]]> with this other model For In my opinion this is the best in on the market now If I honestly saying speaking This is in general a usual car The car that accelerates the most speed fastest is the Bugatti To sum up the above , it is... What cars are do you wish to have We're grateful to humanity for the invention of such a device machine as the car This is more practic practical for the city ]]> technology /te'knɔlidʒi:/ 20210219 16:30-17:30 1.5 active Presenting a new machine By the end of this session you will have studied Content management system update By default only the session log (with homework / prep) for the future lesson is displayed. course log The course log is now available in the dynamic menu top left floating menu. session dates Click on any session date to check feedback, new vocab, etc. zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Speak Out Intermediate pg 64 ex 2 DVD preview reading speak_out_intermediate_students_book_pg64-65_top_gear_presenting_a_new_machine_writing_an_advertisement.pdf ]]> active textbook DVD pg 64 ex 1 2 DVD preview pg 64 ex 3 4 DVD view Lexical material: Presenting a new machine pg 65 ex 5 A B C listening speak_out_intermediate_audio_cd01_43.ogg pg 65 ex 5 D E presentation use key phrases pg 65 ex 6 A writing an advertisement set for homework pg 65 ex 6 B writing an advertisement ]]> quirky = strikingly unconventional parkour = freerunning; non competitive sport which involves running, jumping, climbing & other complicated techniques traceur = man participating in parkour traceuse = woman participating in parkour for peace's sake = used to emphasize that it is important to do sth or when you are annoyed about sth ginormous /dʒʌɪˈnɔːməs/ = (BrE, spoken) extremely large chore /tʃɔ:/ = task that you do regularly; unpleasant or boring task sexy = exciting and interesting flavour of the month = popular Do Are you interested in this car? Would you like to saw see another programme episode | instalment or not It's like a machine for prepare preparing xyz ]]> 20210212 16:30-17:30 1.5 active Getting information on the phone By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate Writing e-mails, Making and changing arrangements pg 9 ex 6 7 vocab lifestyle_upper_intermediate_students_book_pg_8-9-114_writing_emails_making_and_changing_arrangements.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Intermediate market_leader_3rd_intermediate_course_book_pg79-137-142_getting_information_on_the_phone.pdf ]]> Lifestyle B2 active textbook T / Cl If you have something on in the morning, you are [tied up till noon | available at any time] ✓ tied up = busy pg 9 ex 7 vocab ]]> Market Leader 3rd edition B1 active textbook pg 79 ex C role play student A pg 137 student B pg 142 ]]> to have something on that morning = to have something scheduled to be tied up = to be busy all the time to break the ice = to conquer the first difficulties in starting a conversation, getting a party going, or making an acquaintance to catch up = to reach in time figure = number representing a particular amount, especially one given in official information shouldn't should be tied up If honestly say (OR Frankly | Honestly speaking | Frankly speaking) , I have the same (answer, question...) Monday the twenty-five fifth Sorry, I haven't time for you meeting you now Sorry, I haven't time for you a meeting with you now At what time we have gotten (gotten = AmEn | got = BrEn) OR At what time do we have an appointment? Hello, I'm working work for Rezinex I have a very busy day (schedule) in on that day. I can't do it Thursday. Can we postpone our meeting on to Friday? I can't do it in (it at) 8am. ]]> 20210205 16:30-17:30 1.5 active Writing e-mails, making and changing arrangements By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate Writing e-mails, Making and changing arrangements pg 8 ex 2 vocab lifestyle_upper_intermediate_students_book_pg_8-9-114_writing_emails_making_and_changing_arrangements.pdf ]]> active textbook Lexical material: Opening & closing expressions in e-mails T / Cl 〆 Plz, cfm ETA asap, thx ✓ Please, (kindly) confirm your estimated time of arrival as soon as possible, Thank you → avoid excessive use of acronyms pg 8 ex 4 T / Cl If you know the person, you start your e-mail with [Dear Sir | Dear name_of_the_person] ✓ Dear name_of_the_person set for homework pg 9 ex 6 vocab ]]> wip grammar guidelines = rules or instructions that are given by an official organization telling you how to do sth, especially sth difficult; something that can be used to help you make a decision or form an opinion asterisk = symbol ( * ) placed next to a particular word or phrase to make people notice it or to show that more information is given in another place to proofread = to read and mark any errors recipient = addressee of an e-mail myself more strong stronger How well do they know English well ? I don't see nothing anything Are advices pieces of advice valid? I'll try to put it my gun room into practice | add it to my arsenal ]]> guidelines /'gai,dlainz/ 20210129 16:30-17:30 1.5 active Telephoning By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 We will continue this topic from our previous lesson. smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Intermediate Talking about the future, Telephoning: Making arrangements market_leader_3rd_intermediate_course_book_pg18-19_talking_about_the_future_telephoning_making_arrangements.pdf Rescheduled from previous lesson @ Sergey You want to convince Igor to buy something Prepare your role play → use persuasion techniques from Lifestyle Upper Intermediate pg 21 ex 6 ✓ social proof ✓ authority ✓ likeability ✓ reciprocity ✓ scarcity ✓ consistency → practise the following expressions ✓ and everyone knows ✓ In fact ✓ It's your lucky day ✓ Look, I'll tell you what ✓ I don't want to put pressure on you ✓ As I'm sure you are aware Rescheduled from previous lesson @ Igor icons8-lecturer-100.png Presentation Description of the product during a conference call ✓ customers know Rezinex → customers contacted you first, and not vice-versa = you are satisfying a need rather than creating one ≠ no need to hook the target customer → customers want to compare your solution with the competition ✓ promote your new solution (USP) vs the old, traditional one Rescheduled from previous lesson @ Aleksey icons8-hand-with-pen-100.png draft of elevator pitch Complete the draft you started in class. Prepare for a short, oral delivery. https://docs.google.com/document/d/1cUWd7v7LOO4OHXqQNigkfsrWWWLQtk7ZA1XX8PpD_W8/edit?usp=sharing smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. future_forms_mindmap.pdf optional homework Optional homework Practise future forms. ]]> grammar_future_forms_selection_b1_03.csv wip textbook Pitch delivery - Igor video audio video recording T / Cl Description of the product during a conference call ✓ customers know Rezinex → customers contacted you first, and not vice-versa = you are satisfying a need rather than creating one ≠ no need to hook the target customer → customers want to compare your solution with the competition ✓ promote your new solution (USP) vs the old, traditional one Methodology 3 intro 1 rhetorical question(s) 1 intro breakdown 3 parts 1 transitions between parts 2 conclusion Visuals legibility information overload variety Use of language 3 vocab 3 structures 1 tripling Delivery 3 pace 2 articulation 2 intonation 1 stress on keywords body language eye contact Conclusion 2 recap 3 general conclusion 2 recommendations opening ]]> wip textbook Market Leader 3rd edition B1 active textbook market_leader_3rd_intermediate_audio_cd01_012.ogg market_leader_3rd_intermediate_audio_cd01_013.ogg pg 19 ex B listening market_leader_3rd_intermediate_audio_cd01_012.ogg pg 19 ex C listening market_leader_3rd_intermediate_audio_cd01_013.ogg Functional language: Answering the phone, making contact, stating your purpose, responding, closing useful language pg 19 ex D role play ]]> engaged = (of a telephone line) being used to hold = to wait until you can speak to the person you have telephoned to put sb through to = to connect by telephone to come up = (of a problem) to appear suddenly or unexpectedly to make (it) = (about a meeting) to be able to do sth in time or at a particular time to postpone ~ sth (to / until sth) = to arrange for an event, etc. to take place at a later time or date (of the call) is moving on to reschedule to | postpone to a next another time Yes, it's (This is) Igor speaking How about if we pick up another day? Are you free for all day? OK, we will see meet at 12 o'clock A: I'd like to speak to student B - B: Yes, I'm hearing you that's me | (B) speaking ]]> diary /'daiə:i:/ 20210122 16:30-17:30 1.5 active Talking about the future, making arrangements By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 icons8-lecturer-100.png Presentation of sales trends - Igor video audio video recording 20210115_presentation_of_trends_by_inikolaenkov_short_sample.mp4 https://drive.google.com/file/d/1ZfpJtjFrfT0_KLmFezAB06Srq-OM10fn/view?usp=sharing smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Intermediate Talking about the future, Telephoning: Making arrangements market_leader_3rd_intermediate_course_book_pg18-19_talking_about_the_future_telephoning_making_arrangements.pdf Rescheduled from previous lesson @ Sergey You want to convince Igor to buy something Prepare your role play → use persuasion techniques from Lifestyle Upper Intermediate pg 21 ex 6 ✓ social proof ✓ authority ✓ likeability ✓ reciprocity ✓ scarcity ✓ consistency → practise the following expressions ✓ and everyone knows ✓ In fact ✓ It's your lucky day ✓ Look, I'll tell you what ✓ I don't want to put pressure on you ✓ As I'm sure you are aware Rescheduled from previous lesson @ Igor icons8-lecturer-100.png Presentation Description of the product during a conference call ✓ customers know Rezinex → customers contacted you first, and not vice-versa = you are satisfying a need rather than creating one ≠ no need to hook the target customer → customers want to compare your solution with the competition ✓ promote your new solution (USP) vs the old, traditional one Rescheduled from previous lesson @ Aleksey icons8-hand-with-pen-100.png draft of elevator pitch Complete the draft you started in class. Prepare for a short, oral delivery. https://docs.google.com/document/d/1cUWd7v7LOO4OHXqQNigkfsrWWWLQtk7ZA1XX8PpD_W8/edit?usp=sharing ]]> Market Leader 3rd edition B1 20190418-1837 Future forms active decks deck_of_phrases_future_forms.csv active textbook future forms mindmap
future_forms_mindmap.pdf pg 18 ex A B pg 18 ex C ]]> don't can't hear you also either ...to get there by at the same time ]]> 20210115 16:30-17:30 1.5 active Describing trends By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 @ Aleksey, Sergey smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. trends_pictogrammes.pdf Rescheduled from previous lesson @ Sergey You want to convince Igor to buy something Prepare your role play → use persuasion techniques from Lifestyle Upper Intermediate pg 21 ex 6 ✓ social proof ✓ authority ✓ likeability ✓ reciprocity ✓ scarcity ✓ consistency → practise the following expressions ✓ and everyone knows ✓ In fact ✓ It's your lucky day ✓ Look, I'll tell you what ✓ I don't want to put pressure on you ✓ As I'm sure you are aware Rescheduled from previous lesson @ Igor icons8-lecturer-100.png Presentation Description of the product during a conference call ✓ customers know Rezinex → customers contacted you first, and not vice-versa = you are satisfying a need rather than creating one ≠ no need to hook the target customer → customers want to compare your solution with the competition ✓ promote your new solution (USP) vs the old, traditional one Rescheduled from previous lesson @ Aleksey icons8-hand-with-pen-100.png draft of elevator pitch Complete the draft you started in class. Prepare for a short, oral delivery. https://docs.google.com/document/d/1cUWd7v7LOO4OHXqQNigkfsrWWWLQtk7ZA1XX8PpD_W8/edit?usp=sharing ]]> The Business Intermediate 2.0 B1 Business fundamentals - Supply chain 20200413-1203 Trends active decks deck_of_phrases_trends_b201.csv deck_of_phrases_trends_b202.csv deck_of_phrases_trends_b203.csv active textbook ]]> wip textbook Feedback pg 8 ex 4 speaking → describe the supply chain of the company where you work ]]> weaked weakened Sales were steadily steady (OR sales held steady) Sales raised rose substantially in October They were influenced at in July by product B It influenced quite hard to our first product ]]> 20201225 16:30-17:30 1.5 active Giving financial information By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 The Business Intermediate 2.0 Business performance pg 91 ex 5 vocab the_business_2_0_intermediate_b1_student_s_book_pg91-92_business_performance_trends.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. trends_pictogrammes.pdf Rescheduled from previous lesson The Business Intermediate 2.0 pg 8 ex 3 speaking Rescheduled from penultimate lesson @ Sergey You want to convince Igor to buy something Prepare your role play → use persuasion techniques from Lifestyle Upper Intermediate pg 21 ex 6 ✓ social proof ✓ authority ✓ likeability ✓ reciprocity ✓ scarcity ✓ consistency → practise the following expressions ✓ and everyone knows ✓ In fact ✓ It's your lucky day ✓ Look, I'll tell you what ✓ I don't want to put pressure on you ✓ As I'm sure you are aware Rescheduled from previous lesson @ Igor icons8-lecturer-100.png Presentation Description of the product during a conference call ✓ customers know Rezinex → customers contacted you first, and not vice-versa = you are satisfying a need rather than creating one ≠ no need to hook the target customer → customers want to compare your solution with the competition ✓ promote your new solution (USP) vs the old, traditional one Rescheduled from previous lesson @ Aleksey icons8-hand-with-pen-100.png draft of elevator pitch Complete the draft you started in class. Prepare for a short, oral delivery. https://docs.google.com/document/d/1cUWd7v7LOO4OHXqQNigkfsrWWWLQtk7ZA1XX8PpD_W8/edit?usp=sharing ]]> wip textbook Pitch delivery - Igor video audio video recording T / Cl Description of the product during a conference call ✓ customers know Rezinex → customers contacted you first, and not vice-versa = you are satisfying a need rather than creating one ≠ no need to hook the target customer → customers want to compare your solution with the competition ✓ promote your new solution (USP) vs the old, traditional one Methodology 3 intro 1 rhetorical question(s) 1 intro breakdown 3 parts 1 transitions between parts 2 conclusion Visuals legibility information overload variety Use of language 3 vocab 3 structures 1 tripling Delivery 3 pace 2 articulation 2 intonation 1 stress on keywords body language eye contact Conclusion 2 recap 3 general conclusion 2 recommendations opening ]]> wip textbook The Business Intermediate 2.0 B1 Business fundamentals - Supply chain wip textbook Feedback pg 8 ex 4 speaking → describe the supply chain of the company where you work ]]> active textbook pg 91 ex 6 7 Functional language: Giving financial information Lexical material: Trends pg 91 ex 8 listening for detail the_business_intermediate_2_0_u7_2.41.mp3 pg 91 ex 9 presenting ]]> 20200413-1203 Trends active decks deck_of_phrases_trends_b202.csv to remain steady = not to fluctuate to stage a comeback = to make a recovery to be firmer = to become stronger or harder to advance = to increase in price or amount to gain against sth = to increase in value to be up (number of) points = to increase by a certain amount to rally = to become healthier, stronger, etc. after a period of illness, weakness, etc; (finance) (especially of share prices or a country's money) to increase in value after falling in value to leap = to jump high or a long way; to increase suddenly and by a large amount to climb = to increase in value or amount to soar = to rise quickly to jump = to rise suddenly by a large amount to surge = to suddenly increase in value to go through the roof = to exceed to slip = to slide a short distance accidentally so that you fall or nearly fall; to fall to a lower level; to become worse to slide from ... to = to become gradually lower or of less value; ~ (down / into / towards sth) to move gradually into a worse situation to drop = to fall suddenly to dip sth (into sth) | ~ sth (in) = to put sth quickly into a liquid and take it out again; to go downwards or to a lower level to slump (by sth) | ~ (from sth) (to sth) = to fall in price, value, number, etc., suddenly and by a large amount to take a beating = to suffer a very heavy defeat to tumble = to fall downwards, often hitting the ground several times, but usually without serious injury; to make sb/sth fall in this way; to fall rapidly in value or amount to sink = to go down below the surface or towards the bottom of a liquid or soft substance; to decrease in amount, volume, strength, etc to dive = to fall suddenly to plunge = to move or make sb/sth move suddenly forwards and/or downwards to plummet = to fall suddenly and quickly from a high level or position to go through the floor = to crash wait expect a surge next year ... due to as a result its price has levelled off ... due to its price has levelled levelling off ... because of as a consequence its stock fell to 22 pounds ]]> trough /trɔf/ plateau /plæ'təu/ 20201218 16:30-17:30 1.5 active Describing business performance By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 Last-minute contents update for Igor smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Intermediate 2.0 pg 91-92 Business performance the_business_2_0_intermediate_b1_student_s_book_pg91-92_business_performance_trends.pdf Homework postponed to next lesson The Business Intermediate 2.0 pg 8 ex 3 speaking Rescheduled from previous lesson @ Sergey You want to convince Igor to buy something Prepare your role play → use persuasion techniques from Lifestyle Upper Intermediate pg 21 ex 6 ✓ social proof ✓ authority ✓ likeability ✓ reciprocity ✓ scarcity ✓ consistency → practise the following expressions ✓ and everyone knows ✓ In fact ✓ It's your lucky day ✓ Look, I'll tell you what ✓ I don't want to put pressure on you ✓ As I'm sure you are aware Rescheduled from previous lesson @ Igor icons8-lecturer-100.png Presentation Description of the product during a conference call ✓ customers know Rezinex → customers contacted you first, and not vice-versa = you are satisfying a need rather than creating one ≠ no need to hook the target customer → customers want to compare your solution with the competition ✓ promote your new solution (USP) vs the old, traditional one Rescheduled from previous lesson @ Aleksey icons8-hand-with-pen-100.png draft of elevator pitch Complete the draft you started in class. Prepare for a short, oral delivery. https://docs.google.com/document/d/1cUWd7v7LOO4OHXqQNigkfsrWWWLQtk7ZA1XX8PpD_W8/edit?usp=sharing ]]> active textbook ✓ sales pitch ✓ quarterly & yearly review (...) pg 90 ex 1 discussion T / Cl A company is in the black It [is doing well | is in difficulty] ✓ is doing well pg 90 ex 2 3 vocab pg 90 ex 4 vocab T / Cl How was business performance affected by the crisis? ✓ sales fluctuated during the first quarter ✓ turnover slumped in the middle of the year due to uncertainty (...) Sales trends → describe your business performance during each quarter → practise new expressions ]]> in the black = in a successful or profitable way; so as to make money in the red = in an unprofitable way; so as to lose money to go under = to fail to break even = to attain a level at which there is neither gain nor loss; to cover costs surge = sudden or abrupt strong increase overhead = general costs of running a business or an organization, for example paying for rent or electricity to slump = to fall in price, value, number, etc., suddenly and by a large amount billing = total amount of business that a company does in a particular period of time liabilities = legal position of having to pay only a limited amount of your or your company's debts AGM = annual general meeting nothing anything ... a lot of things to do They stop to sell selling it It was connected with to the coronavirus warning My sales reached the a peak of a my sales ]]> 20201211 16:30-17:30 1.5 active Managing your logistics & supply chain By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business Intermediate 2.0 Business fundamentals - Supply chain the_business_2_0_intermediate_b1_student_s_book_p8_business_fundamentals_supply_chain.pdf @ Sergey You want to convince Igor to buy something Prepare your role play → use persuasion techniques from Lifestyle Upper Intermediate pg 21 ex 6 ✓ social proof ✓ authority ✓ likeability ✓ reciprocity ✓ scarcity ✓ consistency → practise the following expressions ✓ and everyone knows ✓ In fact ✓ It's your lucky day ✓ Look, I'll tell you what ✓ I don't want to put pressure on you ✓ As I'm sure you are aware Rescheduled from previous lesson @ Igor icons8-lecturer-100.png Presentation Description of the product during a conference call ✓ customers know Rezinex → customers contacted you first, and not vice-versa = you are satisfying a need rather than creating one ≠ no need to hook the target customer → customers want to compare your solution with the competition ✓ promote your new solution (USP) vs the old, traditional one Rescheduled from previous lesson @ Aleksey icons8-hand-with-pen-100.png draft of elevator pitch Complete the draft you started in class. Prepare for a short, oral delivery. https://docs.google.com/document/d/1cUWd7v7LOO4OHXqQNigkfsrWWWLQtk7ZA1XX8PpD_W8/edit?usp=sharing ]]> active textbook Pitch delivery - Igor video audio video recording postponed to next lesson ]]> The Business Intermediate 2.0 B1 Business fundamentals - Supply chain active textbook T / Cl You place an order [from | with] manufacturers ✓ with = preposition pg 8 ex 2 3 vocab (prepositions) set for homework pg 8 ex 3 speaking postponed to next lesson pg 8 ex 4 speaking → describe the supply chain of the company where you work ]]> raw materials = basic material that is used to produce goods, finished products, energy, or intermediate materials that are feedstock for future finished products crude oil = mineral oil that is found under the ground or the sea and is used to produce petrol/gas, paraffin, diesel oil, etc supplier = person or company that provides goods to despatch sth (to sb/sth) = (formal) to send a letter, parcel/package or message somewhere wholesaler = someone who buys large quantities of goods and resells to merchants rather than to the ultimate customers retailer = person or business that sells goods to the public haulage = business of transporting goods by road or railway BTO = build to order JIT = just in time postponded postponed because of the coronavirus My A few of my lots was were postponed How many much time (How long does it take for suppliers (to get) to warehouses? Stocks in our warehouses will be very fat We will be overstocking What you will wait expect from our sales in the next quarter Packaging are is the most growing products demanded product during the coronavirus crisis The reason for it behind that is that everybody is in stuck by the lock down ]]> component /kəmˈpəunənt/ 20201204 16:30-17:30 1.5 active Winning people over By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 @ Aleksey, Sergey icons8-hand-with-pen-100.png draft of elevator pitch Complete the draft you started in class. Prepare for a short, oral delivery. https://docs.google.com/document/d/1cUWd7v7LOO4OHXqQNigkfsrWWWLQtk7ZA1XX8PpD_W8/edit?usp=sharing Rescheduled from previous lesson smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate pg 20 ex 3 vocab pg 22 ex 1 reading lifestyle_upper_intermediate_students_book_pg_20-22_persuasion_techniques_pitching_an_idea.pdf @ Igor icons8-lecturer-100.png Presentation Description of the product during a conference call ✓ customers know Rezinex → customers contacted you first, and not vice-versa = you are satisfying a need rather than creating one ≠ no need to hook the target customer → customers want to compare your solution with the competition ✓ promote your new solution (USP) vs the old, traditional one ]]> active textbook pg 20 ex 4 speaking pg 21 ex 5 listening A persuasive travel agent lifestyle_upper_intermediate_audio_cd01_15.ogg T / Cl Someone is trying to persuade you: And everyone knows... [social proof | authority] ✓ social proof pg 21 ex 6 listening lifestyle_upper_intermediate_audio_cd01_15.ogg A persuasive travel agent T / Cl This is [actual | actually] quite a good deal... ✓ actually = adverb You may use an adverb for [emphasising | inviting to reconsider] an offer? ✓ emphasising Functional language: Strategies for winning people over ✓ Actually... = adverb for emphasis ✓ But the good thing about it... = turn a negative into a positive ✓ It's still worth considering... = encourage the person to reconsider ✓ I'm worried that / Have peace of mind... = appeal to guilt or worry pg 21 ex 7 speaking set for homework pg 21 ex 8 speaking ]]> active textbook listening lifestyle_upper_intermediate_audio_cd01_16.ogg role play → practise the following expressions ✓ and everyone knows ✓ In fact ✓ It's your lucky day ✓ Look, I'll tell you what ✓ I don't want to put pressure on you ✓ As I'm sure you are aware resisting to controversial career opportunities e.g. working abroad ]]> to for his wife I lost the sum count I don't know do if you need it or not It's for people who knows know ... I have any some question for you I don't want to put pressure on you The quality of These products talks by themselves speaks by itself ]]> 20201127 16:30-17:30 1.5 active Structuring a pitch By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 icons8-lecturer-100.png Pitch delivery - Aleksey (20201120) video audio video recording take 01 video audio video recording take 02 smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate pg 20 ex 3 vocab pg 22 ex 1 reading lifestyle_upper_intermediate_students_book_pg_20-22_persuasion_techniques_pitching_an_idea.pdf lifestyle_upper_intermediate_students_book_pg_23_elevator_pitch_flowchart.pdf @ Aleksey, Sergey icons8-lecturer-100.png Presentation ✓ prepare a 2-3min presentation ✓ any topic relevant to your needs ✓ focus on introduction & conclusion ✓ you may use 2-3 slides but not more ✓ rehearse oral delivery (pace, intonation, pitch, volume) Igor absent icons8-lecturer-100.png Presentation Description of the product during a conference call ✓ customers know Rezinex → customers contacted you first, and not vice-versa = you are satisfying a need rather than creating one ≠ no need to hook the target customer → customers want to compare your solution with the competition ✓ promote your new solution (USP) vs the old, traditional one repetition of lesson w/ Igor held 20201113 ]]> Lifestyle Upper Intermediate B2 active textbook T / Cl Do you follow a similar approach to persuade your customers to buy a product? (...) Do you tell your customers how your product / service differs from the competition? (...) pg 23 ex 4 speaking pg 23 ex 5 6 listening lifestyle_upper_intermediate_audio_cd01_17.ogg T / Cl Would you buy the Bugzap? (...) Would you invest in this venture? (...) How effective was her pitch? Did she make a request? ✓ quite effective 〆 no → How could you contribute to her project? (...) ]]> active textbook draft of elevator pitch https://docs.google.com/document/d/1cUWd7v7LOO4OHXqQNigkfsrWWWLQtk7ZA1XX8PpD_W8/edit?usp=sharing ]]> wip textbook Pitch delivery - Aleksey XXXXXXX video audio video recording XXXXXXX Methodology 3 intro 1 rhetorical question(s) 1 intro breakdown 3 parts 1 transitions between parts 2 conclusion Visuals legibility information overload variety Use of language 3 vocab 3 structures 1 tripling Delivery 3 pace 2 articulation 2 intonation 1 stress on keywords body language eye contact Conclusion 2 recap 3 general conclusion 2 recommendations opening ]]> target customer = type of person that a company wants to sell its products or services to to differ from = to be different from USP = unique selling point to zap = to destroy, kill or hit sb/sth suddenly and with force; to do sth very fast; to move, or make sb/sth move, very fast in the direction mentioned catch catching fish we need... a hook For To catch fish we need... a hook see Googledoc ]]> 20201120 16:30-17:30 1.5 active Communication strategies, persuasion techniques By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 icons8-lecturer-100.png Pitch delivery - Igor (20201113) video audio video recording smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. English Grammar in Use - Intermediate by Murphy, Cambridge University Press Unit 79 articles icons8-hand-with-pen-100.png pg 154-159 Complete exercises key to exercise Check your answers with the key at the end of the file english_grammar_in_use_intermediate_3rd_ed_murphy_cambridge_unit77-78-79_articles_w_key.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate pg 22 ex 1 reading lifestyle_upper_intermediate_students_book_pg_20-22_persuasion_techniques_pitching_an_idea.pdf @ Aleksey, Sergey icons8-lecturer-100.png Presentation ✓ prepare a 2-3min presentation ✓ any topic relevant to your needs ✓ focus on introduction & conclusion ✓ you may use 2-3 slides but not more ✓ rehearse oral delivery (pace, intonation, pitch, volume) @ Igor icons8-lecturer-100.png Presentation Description of the product during a conference call ✓ customers know Rezinex → customers contacted you first, and not vice-versa = you are satisfying a need rather than creating one ≠ no need to hook the target customer → customers want to compare your solution with the competition ✓ promote your new solution (USP) vs the old, traditional one ]]> active textbook Pitch delivery - Aleksey video audio video recording take 01 video audio video recording take 02 ]]> active textbook Getting what you want Persuasion techniques ✓ reciprocity = return the favour ✓ consistency = loyalty to a brand, stick to your choice despite price increase ✓ authority = celebrity endorsement ✓ likeability = recommendation by a friend or acquaintance ✓ social proof = follow the herd instinct ✓ scarcity = desire to have the unique or last one available set for homework pg 20 ex 3 vocab ]]> to be on to sb = to understand the motives of someone; not be deceived scarcity of = smallness of quantity in proportion to the wants or demands; deficiency to win over = to convert to one's position or point of view to hand over = to give control or possession of; give (something) to another person to return the favour = to do the same to someone that he has done to you; pay someone back to stick to = not to change your point of view, keep to your decision 20201113 16:30-17:30 1.5 active Structuring a pitch By the end of this session you will have studied Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 icons8-lecturer-100.png Pitch delivery - Igor (20201106) video audio video recording smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. English Grammar in Use - Intermediate by Murphy, Cambridge University Press Unit 78 articles icons8-hand-with-pen-100.png pg 154-159 Complete exercises key to exercise Check your answers with the key at the end of the file english_grammar_in_use_intermediate_3rd_ed_murphy_cambridge_unit77-78-79_articles_w_key.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Lifestyle Upper Intermediate lifestyle_upper_intermediate_students_book_pg_23_elevator_pitch_flowchart.pdf smartphone or tablet device print Download onto your tablet or print the following pdf. presentations_mindmap.pdf icons8-lecturer-100.png Presentation ✓ prepare a 2-3min presentation ✓ any topic relevant to your needs ✓ focus on introduction & conclusion ✓ you may use 2-3 slides but not more ✓ rehearse oral delivery (pace, intonation, pitch, volume) ]]> Decide if you want to write all your speech or just have notes to look at (recommended) preparing_for_the_delivery_of_a_presentation.inc Lifestyle Upper Intermediate B2 active textbook T / Cl Do you follow a similar approach to persuade your customers to buy a product? (...) Do you tell your customers how your product / service differs from the competition? (...) pg 23 ex 4 speaking pg 23 ex 5 6 listening lifestyle_upper_intermediate_audio_cd01_17.ogg T / Cl Would you buy the Bugzap? (...) Would you invest in this venture? (...) How effective was her pitch? Did she make a request? ✓ quite effective 〆 no → How could you contribute to her project? (...) Methodology: Monitoring progress ✓ record yourself on video every 4-6 months hint: you may use Zoom ✓ choose a topic which you know well and does not need preparation e.g: self-introduction, your company, your flagship product ✓ be spontaneous, don't read any notes → rely on your communication skills and language ✓ compare your new video recording with the previous one → check progress in language & communicativeness ✓ record other takes until you are satisfied with your corrections → keep this latest video recording for your next check ]]> active textbook Pitch delivery - Igor video audio video recording T / Cl Description of the product ✓ customers know Rezinex ≠ no need to hook the target customer Methodology 3 intro 1 rhetorical question(s) 1 intro breakdown 3 parts 1 transitions between parts 2 conclusion Visuals legibility information overload variety Use of language 3 vocab 3 structures 1 tripling Delivery 3 pace 2 articulation 2 intonation 1 stress on keywords body language eye contact Conclusion 2 recap 3 general conclusion 2 recommendations opening ]]> USP = unique selling point to zap = to destroy, kill or hit sb/sth suddenly and with force; to do sth very fast; to move, or make sb/sth move, very fast in the direction mentioned the Berlin Wall? When I know their problems I can offer the decision a solution I'm trying to go from this way perspective I don't remember if I've (ever) done it before I'm from Rezinex company I'm offering [why use present continuous?] ↔ (I want to offer | I would like to tell you about) you a new polymer material ]]> 20201106 16:30-17:30 1.5 active Preparing a pitch By the end of this session you will have studied Presentation Market Leader 3rd Intermediate Case study Make your pitch pg 59 tasks → Choose one of the following products and prepare a 2-3min pitch pg 136 sculptures of famous people pg 136 Alfresh lunch box with cooler pg 141 new formula XF anti-wrinkle cream pg 144 on-the-spot car cleaning market_leader_3rd_intermediate_course_book_pg58-59-145-136-141-144_case_study_make_your_pitch.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. English Grammar in Use - Intermediate by Murphy, Cambridge University Press Unit 77 articles icons8-hand-with-pen-100.png pg 154-159 Complete exercises key to exercise Check your answers with the key at the end of the file english_grammar_in_use_intermediate_3rd_ed_murphy_cambridge_unit77-78-79_articles_w_key.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> active textbook pg 145 tycoons pg 136 sculptures of famous people pg 136 Alfresh lunch box with cooler pg 141 new formula XF anti-wrinkle cream pg 144 on-the-spot car cleaning T / Cl Feedback ]]> active textbook Pitch delivery - Igor video audio video recording Methodology 2 intro 2 rhetorical question(s) 2 intro breakdown 3 parts 1 transitions between parts 2 conclusion Visuals legibility information overload variety Use of language 3 vocab 3 structures 1 tripling Delivery 3 pace 2 articulation 2 intonation 1 stress on keywords body language eye contact Conclusion 3 recap 2 general conclusion 2 recommendations opening ]]> active textbook Presentations mindmap
]]> active textbook DVD case study commentary Feedback T / Cl What will tycoons want from the pitches? ✓ reassurance & comfort regarding specific areas → provide hard data → can it be easily copied? ✓ evidence of entrepreneurs' commitment What will guarantee the success of each pitch? ✓ sculptures → how easy will it be to sell? ✓ anti-wrinkle cream → did the anti-wrinkle cream undergo a fair test? → can it be protected by a patent? → how much do ingredients cost? ✓ lunch box → is it well-positioned on the market? ✓ on-the-spot car cleaning → is it scalable? → can it be protected by a patent? to be confirmed pg 59 writing to confirm tycoons' investment in an entrepreneur's project see writing file pg 127 ]]> wip grammar 20201030 16:30-17:30 1.5 active Pitching an idea vs giving a presentation By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Intermediate Case study Make your pitch market_leader_3rd_intermediate_course_book_pg58-59-145-136-141-144_case_study_make_your_pitch.pdf icons8-lecturer-100.png Presentation pg 59 tasks → Choose one of the following products and prepare a 2-3min pitch pg 136 sculptures of famous people pg 136 Alfresh lunch box with cooler pg 141 new formula XF anti-wrinkle cream pg 144 on-the-spot car cleaning zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> active textbook reading T / Cl Would you like to participate in such a business show? (...) pg 59 listening Presentation ending market_leader_3rd_intermediate_audio_cd01_041.ogg T / Cl Will you be satisfied with a 25% stake only? (...) Do you think this could sell well in Russia? Would you invest in this project if you were a business angel? (...) Isn't there much competition on the market already from Ikea and similar DIY supermarkets? 〆 sales won't go through the roof... (...) What questions would you ask? (...) pg 59 listening Follow-up questions market_leader_3rd_intermediate_audio_cd01_042.ogg T / Cl Where would you locate production? in Russia? why / why not? (...) How will you have it delivered? (...) Whose offer from the tycoons is the most attractive for the start-up? ✓ the man has a distribution channel in department stores + sales support to promote the product 〆 the woman wants a 50% stake in their business → sales network now more important than USP (unique selling points) pg 59 tasks role play - entrepreneurs vs tycoons set for homework pg 145 tycoons pg 136 sculptures of famous people pg 136 Alfresh lunch box with cooler pg 141 new formula XF anti-wrinkle cream pg 144 on-the-spot car cleaning ]]> Bottoms up B2 Pitching an idea vs giving a presentation Listening to a presentation for gist vs catching the break even point, ROI, etc active textbook lift pitch ≠ collocation T / Cl What are the differences between an elevator or sales pitch and a presentation? ✓ timing ✓ contents ✓ more active body language ✓ few or no visuals → convincing rather than reporting video 2010 Dayton elevator speech winner http://www.youtube.com/watch?v=i6O98o2FRHw Feedback ✓ convincing argumentation & simple concept ✓ short sentences without conjunctions to insist on mechanically exponential growth pattern ✓ tripling technique (e.g. This course was cheap, interesting and effective) ✓ alliteration (e.g. rapid, relevant and realistic) ✓ rhymes (your brand in their hand) 〆 no start up capital mentioned 〆 no call for action or request (i.e. asking audience to reflect on or do sth) 〆 no comparison with competition 〆 too fast speech 〆 little rapport with the audience → only average delivery but good product T / Cl How can elevator and sales pitch techniques help improve your presentations? ✓ use elevator pitch strategies to catch audience interest ✓ use sales people language (e.g. with metaphors about sports) to win an audience (...) → be convincing rather than just descriptive ]]> to break even = to attain a level at which there is neither gain nor loss, as in business return (~ on investment, R.O.I) = amount of profit made on investment business angel = investor who provides financial backing for small start-ups or entrepreneurs. Angel investors are usually found among an entrepreneur's family and friends and are essentially the exact opposite of a venture capitalist venture capitalist = investor who either provides capital to start-up ventures or supports small companies that wish to expand but do not have access to equities markets stake = money that sb invests in a company; an important part or share in a business, plan, etc. that is important to you and that you want to be successful by all means = definitely or certainly tycoon = person who is successful in business or industry and has become rich and powerful uncompetitive = not cheaper or better than others and therefore not able to compete equally to go through the roof = to increase rapidly effective effectively He was talking saying that it's durable He told us something that like it is very stylish He told said something that like it is very stylish Before the coronavirus it could be have been a good product You know whom to sell it to ]]> 20201023 16:30-17:30 1.5 active Comparing marketing strategies By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. articles_mindmap.pdf Rescheduled from previous lesson Market Leader 3rd edition Intermediate Unit 1 Brands Case study: Hudson Corporation market_leader_3rd_intermediate_course_book_pg12-13_case_study_hudson_corporation.pdf icons8-hand-with-pen-100.png Marketing strategies You are one of the directors at Hudson Corporation. → you want to expand sales in Europe → choose two marketing strategies for Europe from pg 13 → explain your choices @ Igor Explain what will happen if you don't implement these 2 strategies @ Aleksey Update your 2nd paragraph (check use of articles) Paste your assignment in the Googledoc below: https://docs.google.com/document/d/1Eek8xETzOYsuhyE6sQ1hyBOB6YCB26qSm6LyKR2Vbao/edit?usp=sharing zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> Bottoms up B2 20190927-1306 Articles active grammar Articles mindmap active textbook Articles mindmap
articles_mindmap.pdf ]]> 20191010-1219 Articles (practice) active review Market Leader 3rd edition B1 active textbook https://docs.google.com/document/d/1Eek8xETzOYsuhyE6sQ1hyBOB6YCB26qSm6LyKR2Vbao/edit?usp=sharing T / Cl Feedback ]]> active textbook video DVD case study commentary t E-commerce 〆 not for luxury goods 〆 not for high touch products ]]> it’s its way ]]> 20201019 20201016 10:30-11:30 1.5 active Comparing marketing strategies By the end of this session you will have studied market_leader_3rd_intermediate_course_book_pg12-13_case_study_hudson_corporation.pdf icons8-hand-with-pen-100.png Marketing strategies You are one of the directors at Hudson Corporation. → you want to expand sales in Europe → choose two marketing strategies for Europe from pg 13 → explain your choices Paste your assignment in the Googledoc below: https://docs.google.com/document/d/1Eek8xETzOYsuhyE6sQ1hyBOB6YCB26qSm6LyKR2Vbao/edit?usp=sharing zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> active textbook https://docs.google.com/document/d/1Eek8xETzOYsuhyE6sQ1hyBOB6YCB26qSm6LyKR2Vbao/edit?usp=sharing T / Cl Feedback ]]> 20201009 16:30-17:30 1.5 active Protecting your brand or going downmarket By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Intermediate Unit 1 Brands Case study: Hudson Corporation icons8-reading-100.png pg 12 background market_leader_3rd_intermediate_course_book_pg12-13_case_study_hudson_corporation.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> active textbook reading T / Cl Why would you want to buy a piece of luggage made in America? only because of quality? (...) Is there a European trend and taste for casual clothing? Are Europeans thrifty? (...) pg 12 market research discussion T / Cl Is quality an excuse for not designing exciting or innovative products? (...) Is penetrating a market abroad instead of rejuvenating the brand the right strategy? (...) pg 12 listening market_leader_3rd_intermediate_audio_cd01_06.ogg 3 opinions ✓ spend more on advertising ✓ favour an exclusive image ✓ go down market T / Cl What are the risks of going downmarket? 〆 worse quality 〆 damaged reputation as a luxury brand → poor brand awareness in new markets Should you protect your brand or go downmarket? (...) pg 13 Marketing strategies for Europe - options → consider pros & cons → choose 2 strategies (to be continued) ]]> thrifty = careful about spending money and not wasting things to rejuvenate = to make sb/sth look or feel younger or more lively USP = unique selling point gap = difference that separates people, or their opinions, situation, etc incentive ~ (for / to sb/sth) (to do sth) = something that encourages you to do sth to boost = to make sth increase, or become better or more successful to emphasise = to stress, single out as important craftsmanship = quality of design and work shown by sth that has been made by hand warehouse = building where large quantities of goods are stored, especially before they are sent to shops/stores to be sold down-market = (disapproving) cheap and of poor quality upmarket = designed for or used by people who belong to a high social class fashion-conscious = aware of the latest fashions and wanting to follow them skimming = reading a text quickly to get a general idea of meaning. It can be contrasted with scanning, which is reading in order to find specific information, e.g. figures or names; form of white-collar crime, slang for taking cash "off the top" of the daily receipts of a business and officially reporting a lower total (failure to declare income in order to avoid paying taxes on it) to pay off = to bring a return; make profit; prove rewarding, worthwhile more cheaper I don't remember where does it is from They was a were the market leader and (but | yet | however) they fell down lost popularity because... They will have to spend a lot of money for on this It's not stretched (it's narrow) You can increase your nomenclature diversify your brand ]]> 20201002 16:30-17:30 1.5 active Building questions with present perfect and answers with past simple By the end of this session you will have studied smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Intermediate Unit 1 Brands Case study: Hudson Corporation icons8-reading-100.png pg 12 background market_leader_3rd_intermediate_course_book_pg12-13_case_study_hudson_corporation.pdf (last-minute contents update for Igor) zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> 20200212-1948 Questions with present perfect and answers with past simple active grammar 20200521-1549 Past perfect active grammar ----(1)----(2)----(now)----> 1 The train [left / had left] 2 We were too late ]]> 20200326-1123 Narrative tenses (past simple, past perfect) active grammar ]]> 20200404-0823 Present perfect vs past simple active grammar now ----|----|----|---- 1 (2) 3 ≠ 2 points in time → past simple 2) He has worked in this company for many years Does he still work in this company? ✓ yes = 2 points in time 
             now
----|----|----|----
    1   (2--->3)
(2+3) experience in the past & relevance to today → present perfect I [saw already | have already seen] this film three times ✓ have already seen 
             now
----|----|----|----
   x  x  x--->3
= many times so far / up to now → present perfect Time markers used with the perfect aspect: so far - yet - already - up to now - since - lately - over the last fortnight (...) Time markers used with the past simple: ago - this time last week - last month - last night - earlier today (...) ]]> 20190418-1837 active review grammar_past_simple_vs_past_perfect_selection_b1_01.csv grammar_past_continuous_vs_past_perfect_b2_03.csv active textbook spelt pronounced words with a Russian accent I have worked (have been working) for Rezinex for 7 years When I joined the company they hadn't been weren't selling the products which we sell now When Before I joined the company they hadn't been (weren't) selling the products which we sell now I made the portfolio more wider Before the Coronavirus I've been was working only off-line ]]> 20200918 16:30-17:30 1 active Taking part in meetings By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Intermediate pg 10 ex A B grammar market_leader (...) _present_simple_present_continuous_taking_part_in_meetings_cecile_jewellery.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> 20191014-1946 Present simple vs present continuous active grammar 20191014-1948 State verbs active grammar active textbook ]]> active textbook market_leader_3rd_intermediate_audio_cd01_05.ogg Functional language: Asking for opinions, giving opinions, agreeing/disagreeing, making suggestions T / Cl I'm not so sure [agree | disagree] ✓ disagree useful language pg 11 ex C pg 11 ex D role play T / Cl How can we achieve our sales target? (...) pg 134 student A ✓ sales potential 〆 wrong marketing strategy → new brand name & logo pg 140 student B ✓ fashionable jewellery 〆 not competitive product → take the range out of the market and replace with a new line pg 143 student C ✓ product, brand name, sales potential 〆 poor promotion → celebrity endorsement, Tv commercial Conclusion: → end the Cecile line? → or try to save it? ]]> trustworthy /ˈtrʌstˌwə:ðɪ/ = that you can rely on to be good, honest, sincere, etc; reliable to convey ~ sth (to sb) = to make ideas, feelings, etc. known to sb restless = unable to stay still or be happy where you are, because you are bored or need a change pursuer /pə:'su:ə:/ = person who is following or chasing sb to anticipate = to see what might happen in the future and take action to prepare for it suspicious ~ (of / about sb/sth) = feeling that sb has done sth wrong, illegal or dishonest, without having any proof exposure = fact of being discussed or mentioned on television, in newspapers, etc; publicity punch = power to interest people coverage = reporting of news and sport in newspapers and on the radio and television to endorse = to say publicly that you support a person, statement or course of action; to say in an advertisement that you use and like a particular product so that other people will want to buy it on her at their business model It's not popular in on the American market For In my opinion are needed more money is needed We will spend not so as much money as you offer After my analys analysis ... I think it's the similarly same We can stay keep it alive ]]> Cecile /sə'si:l/ suspicious /sə'spiʃəs/ consumer /kənˈsju:mə/ trustworthy /'trəs,twə:ði:/ 20200911 16:30-17:30 1.5 active Dealing with absenteeism By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Intermediate Case study The virtue of necessity pg 14 Dilemma icons8-reading-100.png Brief - reading intelligent_business_intermediate_students_book_pg14-141_case_study_the_virtue_of_necessity.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> Intelligent Business B1 active textbook xray-1129436_1280.jpg   sports-2706937_1280.jpg Case study The virtue of necessity T / Cl If something is a necessity, why is it better than just being an option? ↔ Why are people are active only when it is compulsory? ✓ no questioning or arguing → easier to implement = virtue of necessity most actions are dictated by needs pg 14 Dilemma Brief - reading T / Cl Has your company ever been in the situation Transal is facing? 〆 high absenteeism 〆 poor time effectiveness 〆 low morale 〆 unsatisfactory efficiency levels 〆 falling profits 〆 declining share price (...) How can you address the problem of absenteeism? (...) pg 14 task 1 SSS discuss benefits and disadvantages of all 3 solutions 1 International School of Industrial Engineering → intensive safety awareness course ✓ excellent reputation is important to motivate managers 〆 expensive 〆 course targets managers who are less at risk than teams who are more exposed 2 Stanford, Traynor and Weldon Associates → training schemes by outsourced consultants ✓ addresses needs of low-level workers ✓ immediate results 〆 expensive 〆 outsourced consultants need time to learn & appreciate work conditions effectively 3 Safety Charity Challenge → eliminate a safety hazard & donate to a charity ✓ positive publicity ✓ very cost-effective 〆 untested 〆 depends on employee motivation pg 14 task 2 SSS make a recommendation → ranking of solutions 2, 1, 3 pg 141 Unit 1 decision reading T / Cl Feedback ✓ reduced accidents by 33% → saved over 2500 working days ✓ cost savings → good publicity ✓ workforce morale ✓ positive impact on people with learning disabilities necessity = virtue ]]> wip grammar self-complacency = feeling you have when you are satisfied with yourself ignorance (of / about sth) = lack of knowledge or information about sth to incur = to suffer, experience, or become subject to (something unpleasant) as a result of one's own behaviour etc virtue = attractive or useful quality; advantage to dictate (sth) (to sb) = to tell sb what to do, especially in an annoying way; to control or influence how sth happens absenteeism = fact of being frequently away from work or school, especially without good reasons to appreciate = to recognize the good qualities of sb/sth willingness = being ready and/or happy to do sth learning disability = condition when people find it harder to learn certain life skills. The problems experienced vary from person to person, but may include aspects such as learning new things, communication, managing money, reading, writing, or personal care glass cup of coffee falls down drops | is spilt ... For In my opinion this case makes... As In comparison for with what time period ? Maybe this situation connecting this has to do with the behaviour of other people They have no point of living reason | motivation for life It can increase safety of | at | in the company These accidents influence more on the image of the company than profits Every workers worker will get some opportunity to learn some improve their safety ... when you learn teach people sth they don't want to do ]]> 20200904 16:30-17:30 1.5 active Dealing with absenteeism By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Intermediate Case study The virtue of necessity pg 14 Dilemma icons8-reading-100.png Brief - reading intelligent_business_intermediate_students_book_pg14-141_case_study_the_virtue_of_necessity.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> Intelligent Business B1 active textbook xray-1129436_1280.jpg   sports-2706937_1280.jpg Case study The virtue of necessity T / Cl If something is a necessity, why is it better than just being an option? ↔ Why are people are active only when it is compulsory? ✓ no questioning or arguing → easier to implement = virtue of necessity most actions are dictated by needs pg 14 Dilemma Brief - reading T / Cl Has your company ever been in the situation Transal is facing? 〆 high absenteeism 〆 poor time effectiveness 〆 low morale 〆 unsatisfactory efficiency levels 〆 falling profits 〆 declining share price (...) How can you address the problem of absenteeism? (...) pg 14 task 1 SSS discuss benefits and disadvantages of all 3 solutions 1 International School of Industrial Engineering → intensive safety awareness course ✓ excellent reputation is important to motivate managers 〆 expensive 〆 course targets managers who are less at risk than teams who are more exposed 2 Stanford, Traynor and Weldon Associates → training schemes by outsourced consultants ✓ addresses needs of low-level workers ✓ immediate results 〆 expensive 〆 outsourced consultants need time to learn & appreciate work conditions effectively 3 Safety Charity Challenge → eliminate a safety hazard & donate to a charity ✓ positive publicity ✓ very cost-effective 〆 untested 〆 depends on employee motivation pg 14 task 2 SSS make a recommendation → ranking of solutions 2, 1, 3 pg 141 Unit 1 decision reading T / Cl Feedback ✓ reduced accidents by 33% → saved over 2500 working days ✓ cost savings → good publicity ✓ workforce morale ✓ positive impact on people with learning disabilities necessity = virtue ]]> wip grammar self-complacency = feeling you have when you are satisfied with yourself ignorance (of / about sth) = lack of knowledge or information about sth to incur = to suffer, experience, or become subject to (something unpleasant) as a result of one's own behaviour etc virtue = attractive or useful quality; advantage to dictate (sth) (to sb) = to tell sb what to do, especially in an annoying way; to control or influence how sth happens absenteeism = fact of being frequently away from work or school, especially without good reasons to appreciate = to recognize the good qualities of sb/sth willingness = being ready and/or happy to do sth learning disability = condition when people find it harder to learn certain life skills. The problems experienced vary from person to person, but may include aspects such as learning new things, communication, managing money, reading, writing, or personal care not don't take a part with in the production It's more better because they have special training schemes /'ski:mz/ It affects for work ]]> 20200828 16:30-17:30 1.5 active Selling up or selling out By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Intermediate Case study Selling up or selling out icons8-reading-100.png pg 108 Brief reading intelligent_business_intermediate_students_book_pg108-146_case_study_selling_up_or_selling_out.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> Intelligent Business B1 active textbook stage 1 ✓ prepare arguments to support own position ✓ use vocab from pg 107 making a case ✓ use discourse markers from pg 106 vocab 2 to build a convincing case stage 2 ✓ predict other student's arguments ✓ use 2nd & 3rd conditionals to express your predictions & counter arguments pg 108 task 3 → acknowledge your interlocutor's arguments ✓ use expressions from useful phrases 'I take your point but...' → express discontentment, protest, growing anger ✓ build rhetorical questions 'Have you taken into account...' ✓ threaten going on a hunger strike → reach a decision ✓ selling up = get rid of all one's merchandise 〆 selling out ↔ to the enemy pg 146 decision reading T / Cl Feedback ✓ preservation of social contract & lifestyle ✓ no sell out = only apparent victory 〆 dampened incentives for innovation 〆 lost opportunities to sell to new markets → risk of either being taken over or going bankrupt → Hershey Foods might lose in the long run * exceedingly sweet = bitter taste ↔ they may regret their victory ]]> trust = arrangement by which an organization or a group of people has legal control of money or property that has been given to sb, usually until that person reaches a particular age; an amount of money or property that is controlled in this way trustee = person or an organization that has control of money or property that has been put into a trust for sb abandonment = act of giving up an idea or stopping an activity with no intention of returning to it to dampen = to make sth such as a feeling or a reaction less strong incentive (for / to sb/sth) (to do sth) = something that encourages you to do sth to sell up = to get rid of all one's merchandise to sell out = to sell all of a certain thing which a store has in stock; to be in a situation in which sb betrays a person or group who trusted them, by not doing sth that they promised to do, or by doing sth that they promised not to do CSR = corporate social responsibility my being late We have not really no real risk They need money for support supporting the town It is important you understand the trust needs the money for spend spending in on the school It is important you understand the trust needs the money for to spend in on the school ]]> linked /'liŋkt/ incentive /,in'sentiv/ 20200821 16:30-17:30 1.5 active Understanding virtual reality games By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Speak Out Intermediate Unit 1.4 Second life pg 16 ex 1 C reading The money programme: Second life speak_out_intermediate_students_book_pg16-17_second_life_create_a_new_identity.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> Speak Out B1 active textbook T / Cl Which are more attractive [futures / options]? 〆 options are more expensive than futures 〆 futures involve obligation ✓ options give the possibility not to buy or sell an asset in the future if prices are not as expected ]]> active textbook pg 16 ex 1 C reading video DVD pg 16 ex 2 3 A B DVD view pg 16 ex 4 pg 17 ex 5 A B listening speak_out_intermediate_audio_cd01_10.ogg pg 17 ex 5 C D SSS create their own avatar SSS mingle Find what you have in common pg 17 ex 6 A B ]]> strong tough | difficult situation I need to have take a good the right decision for in this situation We wait expect from customers 100% payment and only after... It's a very rarely rare situation when... They're living not so don't live as fast as we do ]]> 20200814 16:30-17:30 1.5 active Innovating & rejuvenating your brand image By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Intermediate Case study: Harley's Angels icons8-reading-100.png pg 30 Brief intelligent_business_intermediate_students_book_pg30_case_study_harley_s_angels.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> Intelligent Business B1 active textbook Brief - reading T / Cl How would you deal with the ageing target group? ✓ launch a new product line to appeal to a younger generation ✓ offer cheaper, more accessible models to compete with Asian competition (...) pg 143 Unit 3 - Harley Davidson proposals for strategic leadership council meeting reading T / Cl Which approach(es) do you recommend? Why? Why not? → product development approach 〆 slow & heavy, cruising bikes are not popular any more ✓ R&D have probably some new, hybrid bikes (i.e. eco-friendly) 〆 time consuming & expensive → acquisition approach ✓ faster to deploy ✓ penetration into new markets → marketing approach ✓ a must to enter any new market 〆 clothing & accessories account only for 20% of income → distribution approach ✓ contract out new outlets (...) pg 30 decision pg 30 listening intelligent_business_intermediate_cd01_8.ogg T / Cl Feedback * Harley Davidson need to innovate & rejuvenate their brand image 〆 don't rely on a single customer group 〆 don't turn off existing customers ✓ introduce new models → new generation can buy into the Harley experience → draw in new customers 〆 no certification in Taiwan 〆 need to find a Chinese partner who could be trusted → make alliances = marketing & distribution approaches ]]> wip grammar acquisition = company, piece of land, etc. bought by sb, especially another company; the act of doing so to turn off = to cause to feel intense dislike or distaste; to put off to draw in = to attract, appeal to rejuvenate = to make sb/sth look or feel younger or more lively this device such a bike | vehicle We have a problem that an the average age of our customers... I don't know what sources of income do they have now By the law they had to sell through... ... to receive it near your door have home delivery In this time Nowadays a lot of people are looking (browsing) on the internet Each people Everyone in the world know knows who is it they (Harley Davidson) are With use of By implementing a marketing approach... The company has to be presented needs visibility on the Internet They need to do make | have | sign some a joint-venture In 15 years you will not be able to recognise tell the difference It's in human nature to run away from problems Somebody goes Some people go to virtual reality, somebody goes some people go to... What are you doing here? -I wait 'm waiting for my friends I like to wear a dress and dance at the night ]]> advertisement /ədˈvə:tɪsmənt/ 20200811 08:30-09:30 1.5 active Marketing volume vs value By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Intermediate Case study: A scent of risk icons8-reading-100.png pg 56 Brief intelligent_business_intermediate_students_book_pg56_case_study_bellissima_a_scent_of_risk.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> Intelligent Business B1 active textbook pg 56 listening intelligent_business_intermediate_cd01_18.ogg T / Cl Feedback 2 strategies 1) don't take risks → focus on profile A 2) drink Champagne → launch a new brand 〆 don't lose your customer base ✓ access a new market e.g. Chanel Coco pop star represented teenage customers ]]> to launch = to start, begin fragrance = perfume packaging = materials used to wrap or protect goods that are sold in shops/stores to appeal (to sb) = to attract or interest sb slightly = a little earner = person who earns money for a job that they do to stand out = to look different carefree = having no worries or responsibilities to branch out = to find a new market to reach new clients rebel = a person or thing that resists authority or control to expand = to become greater in size, number or importance; if a business expands or is expanded, new branches are opened, it makes more money, etc income = revenue proportion = part or share of a whole relatively /ˈrelətɪvlɪ/ = to a fairly large degree, especially in comparison to others advantage = thing that helps you to be better or more successful than other people endorsement = statement made in an advertisement, usually by sb famous or important, saying that they use and like a particular product self-esteem = a good opinion of oneself by the according to its price High-income women got used to buy buying expensive products During While this company will be is expanding the amount (target market) will grow Part of women will became become OR will have become (part of the) high-income (market share) in 5 years It helps for promotion We need a market analys analysis Price is more available for accessible to young people They can lost lose much more ]]> relatively /ˈrelətɪvlɪ/ 20200807 16:30-17:30 1.5 lc By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Intermediate Case study: A scent of risk icons8-reading-100.png pg 56 Brief intelligent_business_intermediate_students_book_pg56_case_study_bellissima_a_scent_of_risk.pdf schedule 202007013-20200731 Duncan's holiday break zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> active textbook wip grammar 20200710 16:30-17:30 1.5 active Making an acquisition By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Intermediate icons8-reading-100.png pg 28 background (Company profile) reading market_leader_3rd_intermediate_course_book_pg28-29_case_study_acquiring_asia_entertainment.pdf schedule 202007013-20200731 Duncan's holiday break zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> active textbook T / Cl What do you think is an Australian way of doing things like? (...) pg 29 listening market_leader_3rd_intermediate_audio_cd01_018.ogg SSS compare notes pg 29 Problems reading pg 29 task 1 2 → hold a meeting → follow the agenda T / Cl Do they aspire to Anglo-Saxon values? (...) Do they want want some Chinese channel reminiscent of the Bollywood film industry? → Chinywood? (...) T / Cl DVD case study What are common mistakes in such mergers? 〆 blame cultural differences 〆 fail to deal with resistance Why shouldn't management ignore complaints? ✓ they are real, tangible complaints ✓ complaints are an opportunity to mitigate resistance What does management need? ✓ communication = win trust & support ✓ clarity = why changes are needed = what are the benefits for employees ✓ involvement = include more Chinese staff in top management Conclusions ⇒ change CEOs, perhaps someone from Hong Kong? → takeover is flawed (most Chinese don't want to watch Australian films) to be confirmed pg 29 writing action minutes for the meeting see writing file pg 129 ]]> to impose ~ sth (on / upon sb/sth) = to force sb/sth to have to deal with sth that is difficult or unpleasant redundancies = situation when sb has to leave their job because there is no more work available for them redundant = without a job because there is no more work available for you in a company practical = connected with real situations rather than with ideas or theories bottom-line = most important thing that you have to consider or accept; the essential point in a discussion, etc; (business) the amount of money that is a profit or a loss after everything has been calculated became become Chinese It will influence on their earnings There are unescapable unavoidable | inevitable things ... their ability to do things efficient efficiently Everything ends good well Staff go to the another company It will be much very | more expensive to find new people We can discuss a little bit about how to increase the package for compensation We can discuss a little bit about increase increasing the package for compensation ]]> morale /mɔˈrɑ:l/ pressure /'preʃə:/ outrageously /,au'treidʒəsli:/ 20200706 10:30-11:30 1.5 active Dealing with e-mails of complaint By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Intermediate Unit 2 - Travel Case study - Business travel services icons8-reading-100.png pg 20 background pg 21 Four claims market_leader_3rd_intermediate_course_book_pg20-21_case_study_business_travel_services.pdf schedule 202007013-20200731 Duncan's holiday break zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> active textbook pg 21 four claims reading pg 20 stage 1 T / Cl How would you deal with each complaint? (...) pg 20 stage 2 T / Cl Telephone conversation (role play) student A - unhappy customer → you are angry I'm sorry to say I'm very unhappy We're extremely disappointed → the service provided was very poor I find the service you have provided below standard We can't agree with that This is just not gonna do You want a 40% discount on the next order / product / service → ask for a meeting ASAP I demand to meet someone in charge today or tomorrow the latest! student B - account manager → calm down the customer → empathise Oh dear I'm sorry to hear that I understand what you have been through I see where you come from → identify the problem Let me clarify Am I right in thinking that... To sum up, you are saying that... → offer some solution(s) Would that help if we did...? How about a discount of...? Can we offer you...? → try not to meet the customer face to face because you don't have much time Conclusion 〆 Avoid a 'take-it-or-leave-it' attitude ✓ Russian customers might be more | less demanding than European ones stage 3 role play meeting pg 21 tasks 1 2 3 video DVD case study commentary Feedback set for homework - to be confirmed pg 21 writing an e-mail ✓ apologise for the inconvenience ✓ offer some good will gesture ✓ use writing file pg 127 ]]> active textbook wip grammar to retain = to keep household name = name that has become very well known account manager = someone in a company who takes care of particular clients to downgrade sb/sth (from sth) (to sth) = to move sb/sth down to a lower rank or level to reassess = to think again about sth to decide if you need to change your opinion of it Turkey Turkish area not good quality of the material The first point is to understand where is the problem is It happens one time once in (OR every) 3-4 years We work have been working with you for a long time I can't do nothing anything on-line We need to look at what happened I need to see it by my eyes myself | in person | with my own eyes Sometimes some force majeure (act of God) happens In the Russia they can discuss the problem and return the money (give you a refund) more easy easily | willingly ]]> 20200626 16:30-17:30 1.5 active Negotiating your BATNA & clenching a deal By the end of this session you will have studied Negotiation draft market_leader_3rd_intermediate_course_book_pg89_138_142_negotiating_case_study_pampas_leather_company.pdf You work for Pampas Leather. Prepare your negotiation with major US distributor WCA: → state your position (pg 89 background) (Alexey) → prepare sales objectives (models, quality, quantity - pg 138) (Alexey) → probe with proposals (e.g. outsourcing, discounting, etc) (Igor) → list points to be discussed (prices, payment, delivery - pg 138) (Igor + Alexey) → identify possible concessions on both sides (models, quantity - pg 138) (Igor) → agree on your BATNA (Igor + Alexey) Paste your assignment in the Googledoc below: https://docs.google.com/document/d/1mkxkUoN1CbYtrRK5MEhONvF0MfQYxWJ6SYCZ1DlHHRk/edit?usp=sharing zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> active textbook https://docs.google.com/document/d/1mkxkUoN1CbYtrRK5MEhONvF0MfQYxWJ6SYCZ1DlHHRk/edit?usp=sharing Feedback T / Cl Role play ]]> wip textbook video DVD case study commentary Feedback Conclusion: ✓ look for a long term relationship rather than big volumes ✓ work together and not against each other = reach a win-win solution ]]> upturn = opposite of slowdown in surplus = opposite of being in deficit to dispatch ~ sb/sth (to ...) (formal) = to send sb/sth somewhere, especially for a special purpose to override = to be more important than sth to clench a deal = to reach a deal on to completion complete successful negotiations We are ready to make a discount for a big volume order We can make (draw | sign) a long-term or short-term contract As For example we can discuss the guarantee period. We would like to cooperate on a long-term basis We are sure are confident we'll enjoy | look forward to a mutually beneficial cooperation ]]> 20200619 16:30-17:30 1.5 active Preparing for a negotiation By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Intermediate pg 87 ex A Skills - Negotiating Prepare to sell something (subject to your choice, interest & needs) Case study - Pampas Leather Company pg 89 background reading market_leader_3rd_intermediate_course_book_pg89_138_142_negotiating_case_study_pampas_leather_company.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> active textbook T / Cl Do clients always have time for probing proposals? (...) pg 87 ex B C speaking pg 88 ex D listening market_leader_3rd_intermediate_audio_cd02_21.ogg Lexical material: Starting & exploring positions, making offers & concessions, playing for time, closing & following up the deal useful language pg 88 ex E role play ]]> 1 Negotiation tutorial bargaining tactics active edit_ol_qa pix/icons8-collaboration-100_white.png Negotiation tutorial: Bargaining tactics | lynda.com Negotiation tutorial: Bargaining tactics | lynda.com ]]> How do they establish connection? ✓ talk about their children fig tree son 4-week old daughter How does he make his boss like him? ✓ he confirms he appreciated the fact she gave him paternity leave ✓ he made most of his paternity leave by spending time with his wife & newborn daughter → she likes him more psychological technique in which an individual attempts to influence another person by becoming more likeable to their target How does he anchor his request? ✓ flexitime policy could benefit the whole company and not only him ≠ not only him wants sth How does he move past her first resistance? That's what I though at first but I did a lot of research What convincing arguments did he find? ✓ competitors are already doing it! ✓ employee satisfaction goes up ✓ turn-around decreases How does he react to her doubts & questions? ✓ ask diagnostic, possibly rhetorical, questions ✓ Have you seen customer survey stats (statistics)? (Yes, she has. Complaints were down about 10%. Sales were up about the same) = answer support his requests (she says 'I get it') Why does he ask another so-called diagnostic question? (Who else would benefit from a flexible schedule?) ✓ to elicit the answer from his boss → brainstorming = make your partner agree with the solution by coming to it together to elicit = to get information or a reaction from sb, often with difficulty; to draw forth (what is latent); выявлять; делать вывод; выводить; вытянуть How does he reframe his request? ✓ Look at it this way... → describe another person who could benefit from the request = remind your partner of another example situation What expressions show your partner is listening actively? ✓ So, you're saying... = soft exposing give-aways → paraphrasing What fixed expression confirm she understands Tom's requests? ✓ I do see where you're coming from = I understand the logics How does Tom move past further resistance? ✓ (Don't worry,) (we're) just brainstorming here! = don't ask any commitment from your partner yet → don't put your partner in an impossible situation When does Tom start making a concession? ✓ once his boss has accepted in principle but has doubts about others accepting → make the request easier to approve (it doesn't have to be a 'sweeping change', just a team) What other diagnostic question(s) to move past resistance does he ask? What do you need from me to support/agree fully? = first genuine, non-rhetorical question How does she phrase her terms of approval? If you could make a compelling case that... that'd (would) help. = 2nd conditional compelling = that makes you pay attention to it because it is so interesting and exciting; so strong that you must do sth about it over the long haul = over an extended period of time How does Tom show agreement? ✓ I'm on it. I'll give you tools to measure results... → show you will continue your commitment beyond the 'time of sale' How does she confirm her approval? If it's rock solid, I'll sign it. What does going one up on somebody mean? Why does Tom offer to do more? ✓ to get an advantage over someone, or to do something that shows you are better than them = promises to do even more than what she wants → ask for reciprocity ✓ Would you be willing to... (present the request at the next meeting) reciprocity = situation in which two people, countries, etc. provide the same help or advantages to each other How does Tom confirm the positive outcome of their conversation? ✓ I'm thrilled. ✓ I'm a lot closer than I was 5min ago. 2 pix/icons8-collaboration-100_white.png Negotiation strategies Negotiation strategies active deck_shuffled_lines_valign deck_shuffled_lines_halign shuffled_lines prep_deck_shuffled_lines_halign Negotiation tutorial: Bargaining tactics | lynda.com Negotiation tutorial: Bargaining tactics | lynda.com ]]> At the beginning In the middle At the end ]]> At the beginning 1. Establish connection 2. Small chat 3. Ingratiation 4. Anchoring In the middle 5. Persuasive argumentation 6. Diagnostic questions 7. Active listening & paraphrasing 8. Brainstorming (moving past resistance) 9. Making concessions 10. Diagnostic questions (moving past resistance) At the end 11. Getting to agreement 12. Asking for reciprocity ]]> active textbook reading T / Cl Preparing for the negotiation What concessions can you make? ✓ re-label the jackets under the name of American distributor (...) What will be your BATNA? ✓ shorter lead time (Brazil relatively close to the USA) ✓ minimum quantity of best-selling jackets (...) What proposals will your probe? ✓ volumes ✓ long-term contract (...) pg 138 Information file reading T / Cl What risks are likely? 〆 outsourcing to China rather far from both Brazil and USA 〆 meeting deadlines by outsourcing overseas 〆 cheaper labour force to the detriment of quality ✓ current economic situation not favourable to selling luxury goods like the Clubman jacket (...) pg 89 task postponed to next lesson video DVD case study commentary ]]> to eavesdrop = to listen secretly to what other people are saying ingratiation = psychological technique in which an individual attempts to influence another person by becoming more likeable to their target; усилия, предпринимаемые человеком с целью понравиться другим людям. Совершенно очевидно, что если вам нужно чего-либо добиться от окружающих, то быстрее всего результаты будут достигнуты, если вы сможете сделать так, чтобы по отношению к вам испытывали теплые чувства to elicit = to get information or a reaction from sb, often with difficulty; to draw forth (what is latent); выявлять; делать вывод; выводить; вытянуть employee turn-around = total number of workers who leave a company over a certain time period. Includes those who exit voluntarily as well as employees who are fired or laid off compelling = that makes you pay attention to it because it is so interesting and exciting; so strong that you must do sth about it over the long haul = over an extended period of time to get one up on somebody = to get an advantage over someone, or to do something that shows you are better than them reciprocity = situation in which two people, countries, etc. provide the same help or advantages to each other to tie up loose ends = to finish; complete to probe (into sth) = to ask questions in order to find out secret or hidden information about sb/sth BATNA = best alternative to a negotiated agreement. In negotiation theory, the Best Alternative to a Negotiated Agreement or BATNA is the most advantageous alternative course of action a party can take if negotiations fail and an agreement cannot be reached household appliance = appliance that does a particular job in the home to on some business trips She talks told me | said | says that she wants to buy one If you will give me a good price... When we know the reason for why we do are doing it When we know the reason for why we do are doing it for ]]> microwave /'maikrə,weiv/ 20200605 16:30-17:30 1.5 active Training for negotiating Seven stages of a negotiation - Harry Mills By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Intermediate pg 87 ex A Skills - Negotiating Prepare to sell something (subject to your choice, interest & needs) market_leader_3rd_intermediate_course_book_pg89_138_142_negotiating_case_study_pampas_leather_company.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> Market Leader 3rd edition B1 active textbook market_leader_3rd_intermediate_audio_cd02_18.ogg pg 87 ex B listening market_leader_3rd_intermediate_audio_cd02_19.ogg T / Cl Have you changed your ways of conducting negotiations over the years? (...) Lexical material: Language clues in negotiations (soft exposing give-aways) pg 87 ex C listening market_leader_3rd_intermediate_audio_cd02_20.ogg ]]> 1 Negotiating skills active edit_ol_qa pix/icons8-collaboration-100_white.png What is perhaps the most important skill a negotiator needs? ✓ versatility = being able to change & adapt to the situation → there is not a single technique of negotiation having a wide variety of skills Why is it important to be a good listener? ✓ information is power What kinds of behaviour are adequate? ✓ depending on the situation → manage conflict → manage pressure in a face-to-face negotiation ✓ plan effectively & be analytical ✓ be open minded & creative How can you repackage the negotiation? ✓ double-check your counterpart's eagerness to negotiate ✓ show your own desire to reach a compromise ✓ ensure you reach a win-win solution present in a new form What should a good negotiator look for? ✓ find if there's scope for negotiation → identify soft exposing give-aways = something that makes you guess the real truth about sth/sb giveaways How do you find out if there is room for more negotiations? ✓ listen out for language cues e.g. Perhaps♣ we can give you a discount if♠ ... ♣ perhaps ♠ if = language clues → some concessions (give-aways) are possible / probable eagerness, language clues 1 pix/icons8-collaboration-100_white.png Negotiation stages Negotiation stages active deck_shuffled_lines_valign shuffled_lines deck_shuffled_lines_halign prep_deck_shuffled_lines_halign ]]> active textbook market_leader_3rd_intermediate_audio_cd02_21.ogg pg 88 ex E role play ]]> wip textbook Aikido business negotiations. Six principles of aikido negotiation by Irina Khakamada Aikido is the art of winning by being weaker. In this case, victory depends on: 1) the ability to return aggression, not putting a block, but letting it pass by. You are sensitive to your partner, like a partner in a dance. Maybe the role of a partner is unpleasant for men, well, then stand proudly at the wall ... without resources; 2) the ability to give the other party the freedom to make mistakes; 3) the ability to calculate the opponent's psychotype; 4) the ability to catch "your" wave in negotiations and sail on it, like on a board. The steeper the wave, the more interesting it is to slide on it. You have probably already understood the basic rules for conducting such negotiations: Forget about pride, which is not at all in the macho tradition. We are interested in the result, and not "show yourself"; We are not in a hurry, we are waiting for the wave; (...) https://ief-usfeu.ru/en/aikido-delovyh-peregovorov-shest-principov-aikido-peregovorov/ ]]> deemed = considered concession = something that you allow or do, or allow sb to have, in order to end an argument or to make a situation less difficult versatility = having a wide variety of skills eagerness = positive feeling of wanting to push ahead with something give-away = something that makes you guess the real truth about sth/sb versatile = able to do many different things; having many different uses for in talking You need good listen listening skills My computer is not very quickly quick It will influate in influence | have some influence in the future I feel myself more confident The More experience you get, the more changes you also get in the way (how ) you negotiate We will try changing to improve this strategy for better In My opinion Trump is a rich businessman In the case of America maybe it's good ...to make put pressure to on the customer ]]> 20200529 16:30-17:30 1.5 active Choosing a manager By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Intermediate Case study - Fast fitness pg 80 background reading pg 80 task 1 reading pg 81 cards market_leader_3rd_intermediate_course_book_pg80-81_case_study_recruitment_dilemma_at_fast_fitness.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> Market Leader 3rd edition B1 active textbook reading T / Cl Are facilities competitive? ✓ probably What can explain the problems that the chain is facing? Why aren't members renewing their cards? (...) pg 80 Fast fitness job description T / Cl What kind of manager do they need to improve performance? Do you agree with the job description? 〆 being a sporty person is not a prerequisite ✓ charisma (...) pg 80 task 1 reading pg 81 cards SSS rank candidates in terms of suitability pg 80 task 2 listening market_leader_3rd_intermediate_audio_cd02_010.ogg Sean 〆 sounds over-confident 〆 doesn't like conflicts market_leader_3rd_intermediate_audio_cd02_011.ogg Paulo 〆 lacks education & experience ✓ may endorse the brand ✓ has a plan to make improvements market_leader_3rd_intermediate_audio_cd02_012.ogg Martha 〆 talks about problems with her boss 〆 focuses too much on her achievements with people suffering from Parkinson's disease 〆 lacks confidence ✓ has many ideas market_leader_3rd_intermediate_audio_cd02_013.ogg Silvia ✓ wants to be challenged & earn more ✓ gives facts rather than just opinions ✓ is demanding, convincing Compare shortlisted candidates Choose & justify why a candidate is suitable for the post at Fast Fitness Feedback ]]> wip grammar treadmill = exercise machine that has a moving surface that you can walk or run on while remaining in the same place chain = group of shops/stores or hotels owned by the same company to bug = to annoy or irritate sb flair ~ for sth = a natural ability to do sth well to liaise (with sb) (especially BrE) = to work closely with sb and exchange information with them outstanding = extremely good; excellent to flock = to go or gather together somewhere in large numbers leisure = time that is spent doing what you enjoy when you are not working or studying to appeal = to attract, to interest sun deck = part of a ship where passengers can sit to enjoy the sun, or a similar area beside a restaurant or swimming pool to liaise (with sb) (especially BrE) = to work closely with sb and exchange information with them outstanding = extremely good; excellent runner-up = person or team that finishes second in a race or competition; a person or team that has not finished first but that wins a prize them feel them OK Maybe in Brazil it will be more actually relevant | (actual) He's friendly with staff and another other people We need to listen for to other candidates It's what would I would do ... people who have some interest for in it ]]> 20200522 16:30-17:30 1.5 active Relocating staff By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson Market Leader 3rd edition Intermediate Case study In Step's relocation icons8-reading-100.png pg 42 background reading market_leader_3rd_intermediate_course_book_pg42-3_141-4_case_study_in_step_s_relocation.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> Review new vocab with space repetition software. Check in the right column (or use the link below): inc_cci_course_admin/how_to_use_srs.inc Market Leader 3rd edition B1 active textbook background T / Cl A 'getting-to-know-you' meeting is [formal | informal]? ✓ informal pg 42 reading Getting to know you meeting pg 43 task - role play T / Cl Can companies really cut costs and save jobs by relocating? (...) pg 43 message from vice-president reading T / Cl Does this message suggest the company is having financial difficulties? (...) pg 43 listening staff worries market_leader_3rd_intermediate_audio_cd01_030.ogg pg 43 task - role play pg 135 vice president pg 141 against relocation pg 144 in favour of relocation pg 144 independent management consultant Lexical material: Change curve - negative emotions (denial, anger, blame, guilt, sadness) video DVD case study commentary Feedback 〆 staff will have to choose ✓ management is asking questions before making up their minds 〆 management are driving too fast to relocation before staff have had time to consider the pros & cons → staff are victims → staff lack motivation ✓ change curve (process adjustment) → energy drops affects company output & personal lives 〆 negative emotions (denial, anger, blame, guilt, sadness) → confidence & energy emerge 〆 risk = staff expectations are unmet → massive distraction, motivation, performance → lose talent ✓ opportunity = clarify situation → explain pressure (costs, market competitiveness) → achieve shared understanding in the workforce → make a clear decision to move ∑ staff could be ready & motivated to do what's needed (i.e. save the company...) Conclusion: ✓ justify relocation or threaten to cut jobs?!... ]]> wip grammar warehouse = building where large quantities of goods are stored, especially before they are sent to shops/stores to be sold to propose = to suggest a plan, an idea, etc. for people to think about and decide on crèche = day nursery outsourcing = arranging for sb outside a company to do work or provide goods for that company to lack = not to have distraction = thing that takes your attention away from what you are doing or thinking about denial = refusal to accept that sth unpleasant or painful is true blame (for sth) = responsibility for doing sth badly or wrongly guilt = unhappy feelings caused by knowing or thinking that you have done sth wrong For my opinion it's not comfortable for our customer Our customer will loss waste a lot of time I don't too either There is a plant in the backside background of this photo They're just get used to live living in the city The difference is more greater They should find out sth else I'm not a fifty years year old person They don't agree for with relocation ]]> vice-president /ˈvaɪsˈprezɪdənt/ 20200515 16:30-17:30 1.5 active Locating a recycling centre By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson The Business Intermediate 2.0 Case study Phoenix icons8-reading-100.png pg 84 ex 2 reading the_business_2_0_intermediate_b1_student_s_book_pig84-85_company_and_community_case_study_phoenix.pdf zoom_meeting.png Zoom meeting details Rezinex10272 - Duncan Potter's Zoom Meeting Meeting ID: 731 5729 1438 Password: 3Yw5Dh https://us04web.zoom.us/j/73157291438?pwd=eER0RkUyOC9QRFpjZ3lZRk1SUWtXZz09 ]]> active textbook background assessment AOI (area of interest) Igor, Aleksey, Sergey ✓ sales people learning history 〆 no recent exams exposure to L2 〆 1-2/month ✓ video conferences ✓ company language(s): Russian (English with American mother company in Europe) ✓ mostly writing e-mails & reports spelling ✓ BrEn linguistic expectations ✓ general English ✓ business English goals 〆 no exams needed ✓ increase vocab ✓ debating ✓ presentations Number of teaching hours per level (according to ALTE - Association of Language Testers of Europe) CEF (Common European Framework) Guide, Pearson
Common European Framework, Guide in Pearson - number of teaching hours per level (according to ALTE)
]]> The Business Intermediate 2.0 B1 active textbook T / Cl How high tech do you think this company is / could be? (...) pg 84 ex 2 reading pg 85 ex 3 listening the_business_intermediate_2_0_u6_2.39.mp3 pg 85 ex 4 5 discussion pg 116 group A planning dept pg 118 group B residents pg 121 group C Phoenix pg 85 ex 6 role play ]]> wip grammar prohibitive = preventing people from doing sth; discouraging hazardous /ˈhæzədəs/ = risky, dangerous to ensure = to make sure, make certain recycling = act of processing used or abandoned materials for use in creating new products landfill = area of land where large amounts of waste material are buried under the earth to be concerned by = to worry about established fixed expressions I want to be on the one wave with same wavelength as English people I will call to my colleagues I will ask where are they are I don't know is if it working works truly If there will be is a fire we are close to... For In my opinion location C is... Do Have you use (ever) used Zoom before? (= what you say at the begining of the lesson) Do Had you use (ever) used Zoom before? (= what you say at the end of the lesson) ]]> politics /'pɔlə,tiks/ 09:00-10:00 1.5 future By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. ]]> active textbook