skabanov y23skabanov 20240614 NA 2 JH B2 iSK 2023-2 75 (send the link to your google doc (in edit mode!) icons8-reading-100.png quarterly test Prepare for quarterly test vocab pre teach functional language grammar focus smartphone or tablet device listening Download onto your phone or tablet and listen carefully. ]]> sbook_plugins/wordlist_generated_from_xml_clog_sbook_for_sbook_session.inc sbook_plugins/payment_history_generated_from_xml_clog_sbook.inc Sergey Kabanov sergey.kabanov@miele.com www.ictnle.com login: skabanov password: y23skabanov 4hr 7min marathon St P only ~3000 people ≠ ~10000 people in Moscow, London 20230918 marathon 3hr52 pace 5'30 ~4'40 played the piano 7 years not really playing any more 14 yo daughter 20231120 areas for improvement customer delight Methodology: Plan for presenting case studies (template) background SWOT actions recommendations Thinking, Fast and Slow Paperback – April 2, 2013 by Daniel Kahneman *Major New York Times Bestseller *More than 2.6 million copies sold *One of The New York Times Book Review's ten best books of the year *Selected by The Wall Street Journal as one of the best nonfiction books of the year *Presidential Medal of Freedom Recipient *Daniel Kahneman's work with Amos Tversky is the subject of Michael Lewis's best-selling The Undoing Project: A Friendship That Changed Our Minds In his mega bestseller, Thinking, Fast and Slow, Daniel Kahneman, world-famous psychologist and winner of the Nobel Prize in Economics, takes us on a groundbreaking tour of the mind and explains the two systems that drive the way we think. System 1 is fast, intuitive, and emotional; System 2 is slower, more deliberative, and more logical. The impact of overconfidence on corporate strategies, the difficulties of predicting what will make us happy in the future, the profound effect of cognitive biases on everything from playing the stock market to planning our next vacation―each of these can be understood only by knowing how the two systems shape our judgments and decisions. Engaging the reader in a lively conversation about how we think, Kahneman reveals where we can and cannot trust our intuitions and how we can tap into the benefits of slow thinking. He offers practical and enlightening insights into how choices are made in both our business and our personal lives―and how we can use different techniques to guard against the mental glitches that often get us into trouble. Topping bestseller lists for almost ten years, Thinking, Fast and Slow is a contemporary classic, an essential book that has changed the lives of millions of readers. Media Markt changed its red colour in RF bc was copied by M-Video found all distribution outlets had already been booked by M-Video had stores twice the size of M-Video many managerial mistakes was never profitable in RF bought 15% of M-Video shares sold out to M-Video 20230424;;0 20230421;;0 20230417;;0 20230414;20230419;5000 20230410;;0 20230403;20230410;5000 20230331;20230401;2500 20230327;20230327;2500 20230324;20230326;2500 20230320;20230320;2500 20230313;20230314;2500 20230310;20230312;2500 20230306;20230306;2500 20230303;20230303;2500 20230227;20230227;2500 20230222;20230224;2500 20230220;20230220;2500 20230217;20230217;2500 civilisations looking at the past to understand the future ✓ anthropology ✓ history ✓ religion ✓ culture https://www.tender.pro/ tenderpro ✓ open to all ✓ companies pay for service Rusal WeMentoring ✓ mentoring ✓ sales mentoring ✓ corporate anthropology SK payment on delivery + commission on results (after min 6-months) 20231228 12:00-13:00 1.5 1666 active LinkedIn farewell message | Political correctness - How languages shape our mind By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 1 Political correctness works for no one - Jonathan Kay 20231226 hw20231228 pix/icons8-collaboration-100_white.png Do you believe political correctness really makes things better? For whom? Political Correctness Works For No One | Jonathan Kay | TEDxUTSC - 16 Sept 2019 Jonathan Kay is the Canadian editor for Quillette.com, a host of the Quillette and Wrongspeak podcasts, a book author and a columnist. His work has appeared recently in the National Post, Washington Post, The Atlantic, CBC.ca, Foreign Affairs and Maclean’s. His books include Among The Truthers(HarperCollins, 2011) and Legacy: How French Canadians Shaped North America (Signal, 2016). He is currently working on two book projects scheduled for publication in 2019. He tweets daily on the news at @jonkay. Jonathan Kay is the Canadian editor for Quillette.com, a host of the Quillette and Wrongspeak podcasts, a book author and a columnist. His work has appeared recently in the National Post, Washington Post, The Atlantic, CBC.ca, Foreign Affairs and Maclean’s. His books include Among The Truthers (HarperCollins, 2011) and Legacy: How French Canadians Shaped North America (Signal, 2016). He is currently working on two book projects scheduled for publication in 2019. https://www.youtube.com/watch?v=tPdMG3oFGac → watch the video → answer the questions ]]> 239 active textbook Today is my last day in Miele. After 15 years in the pharmaceutical industry I took up a challenge in 2017 for this global leader of premium domestic appliances. I want to thank all the people who worked with me in Miele: my Russian team, our cluster and the global team. Colleagues, partners, friends, lend me your ears! You have helped me hit the ground running, you supported my ideas and shared your vision. Together we have achieved fantastic results: - sales growth +70% 2021 vs 2017 - game changing, long-term strategy to expand Miele presence in regions and improve brand loyalty - top engagement rate of the sales team - world-wide #1 Miele flagship store (MEC Nakhimovsky) in terms of sales! - state-of-the-art e-commerce solution I am proud to be part of this success. It was just the beginning of our track record but we’ve had a black swan. Sometimes even the greatest adventure can be disrupted by external reasons. And even the greatest team can not solve all challenges. I am grateful for the time spent in Miele. We performed, dreamed, opened new stores and entered new regions. We even cooked, ran and practised mentoring together. Now it is time to go forward. There are a lot of opportunities in Russia and abroad. And I am open to new experiences. The Earth is vast, but the world is small. We will meet again, Merry Christmas and Happy New Year! ]]> 238 3 Both Not Half: How language shapes identity | Jassa Ahluwalia | TEDxChandigarh 20231220 hw20231227 active wip prep_ol_qa edit_ol_qa pix/icons8-collaboration-100_white.png Are some minorities more likely to suffer from discrimination because of the way they speak English? Why? Both Not Half: How language shapes identity | Jassa Ahluwalia | TEDxChandigarh Is he British? Is he a Punjabi? No, he is both. Listen to the powerful story of a man torn between two identities and how he overcame it all. Jassa Ahluwalia is an actor, writer and filmmaker. He came to prominence as loveable badboy Rocky in the hit BBC Three series ‘Some Girls’, followed by starring roles in ‘Ripper Street’ and the internationally acclaimed series ‘Peaky Blinders’. Jassa found further recognition in 2019 after his homemade comedy skits went viral on social media. His videos, in which he plays an old Punjabi uncle, were accompanied by his hashtag #BothNotHalf, the distillation of his ideas on mixed heritage experience. This led to Jassa being elected to the Equity Minority Ethnic Members Committee to help lead the fight for better representation in the performing arts. https://www.youtube.com/watch?v=SP0bAQ8J6C0 → watch the video → answer the questions → recycle terminology describing political correctness, micro assaults, micro insults & micro invalidations]]> both_not_half_how_language_shapes_identity_jassa_ahluwalia_TEDxChandigarh_SP0bAQ8J6C0.mp4 How did Jassa react to the vendor's offer to buy bottled water? Why? What cultural types are demonstrated in this example? [0:30-1:35] ✓ need to conform to the British cultural etiquette ✓ show political correctness ✓ avoid potential micro-aggressions or insults → be assertive to decline the offer without causing offence → switch to Punjabi despite cultural interaction & expectations 〆show limitations and challenges of adhering to political correctness in a diverse and multicultural environment ✓ Indian culture → multi-active: emotional, people-oriented, collectivist ✓ English culture → linear-active: reserved, factual but polite, more introverted and individualist What incident made Jassa understand he had a strong Punjabi accent as a child? How did his mother behave? Why? [04:03-04:17] ✓ exclaimed with a strong Punjabi accent "Mummy, I want a banana" in the supermarket ✓ mother's response involved panicking → fear of social norms (high uncertainty avoidance) and potential reactions to her child's speech (micro aggression) = British child cannot speak with an Indian accent → perpetuation of stereotypes → denial of dual cultural identity perpetuation = act of prolonging something What book made a big impression on Jassa Ahluwalia as a teenager? Why and how? [04:32-05:18] ✓ The Man Cub, by R.Kipling ✓ caught between two worlds → realizes the impact of identifying as "half Indian, half British" ✓ opens up to accusations of not being = form of micro invalidation 〆identifying as "half" → subjected to micro assaults and micro insults → doesn't fully belong to either culture What incident during a maths class led to the teacher's reprimand, and why did it bother Jassa? [05:20-06:42] ✓ singing inspired by his grandparents' mispronunciations (caricature of accents) = laugh at himself 〆teacher reprimanded Jassa for mocking the Indian accent = micro assault 〆dismisses cultural expression 〆undermines sense of belonging = micro invalidation 〆denies Jassa's experience and heritage = political correctness → avoid language and behaviour that may be considered disrespectful or offensive to certain groups to undermine = to make sth, especially sb's confidence or authority, gradually weaker or less effective to reprimand = to tell sb officially that you do not approve of them or their actions How did the realization that national identities are a construct impact the speaker's sense of being? ✓ national identities are not an essential truth = a construct that you don't need → liberate from the boundaries of predefined labels, challenging societal expectations of identity → become attuned to micro assaults related to national identity = antidote to potential micro-attacks or invalidations arising from societal pressures → promote inclusiveness by discouraging micro-aggressions construct = idea or a belief that is based on various pieces of evidence which are not always true; contrast between lived reality and the construct held in the mind attuned = familiar with sb/sth so that you can understand or recognize them or it and act in an appropriate way Why does he find the term “mixed race” problematic? What alternative term does he prefer? = “linguistic hangover” of scientific racism → fear of race mixing ✓ “mixed heritage” = more inclusive and nuanced ✓ embraces and recognises complexity of one's cultural background ✓ emphasises richness of diverse cultural influences that contribute to a person’s identity hangover = feeling, custom, habit, etc. that remains from the past, although it is no longer practical or suitable What does the idea BothNotHalf mean? ✓ embodies non-binary approach to life → rejects easy distinctions and historical prejudices → people, regardless of their background, ethnicity, nationality, gender, sexuality, social class, are whole entities → different aspects cannot be separated ✓ challenges power structures and labels that promote separation and control ✓ encourages to move beyond oversimplified categories = a call to reshape our minds and embrace the richness of diversity Why do power structures love labels? ✓ power structures use labels because they promote division and control ✓ labels simplify complex identities into convenient categories → produces a sense of "us" and "them" that encourages further stereotyping 〆allows control through divide-and-rule tactics 〆in cultures with a high level of power distance power structures use labels → to silence opposing viewpoints → to preserve the existing system What could help us change our view on the idea of national identity? [16:14-16:52] In what ways does he suggest individuals can take back control and power from divisive language and labels? ✓ regain control and power over divisive language and labels ✓ recognize the language of division ✓ rewrite into a language of inclusion → force the world to spot all the differences and diversities = be open to experience ✓ being conscientious, agreeable = support eagerness to avoid uncertainty ✓ restructuring of thinking habits “none of us is half anything; all of us are both something” = emphasises richness and uniqueness of different components, experiences and identities agreeable = pleasant and easy to like 237 perpetuation = act of prolonging something to undermine = to make sth, especially sb's confidence or authority, gradually weaker or less effective to reprimand = to tell sb officially that you do not approve of them or their actions construct = idea or a belief that is based on various pieces of evidence which are not always true; contrast between lived reality and the construct held in the mind attuned = familiar with sb/sth so that you can understand or recognize them or it and act in an appropriate way hangover = feeling, custom, habit, etc. that remains from the past, although it is no longer practical or suitable agreeable = pleasant and easy to like 236 20231226 17:30-18:30 1.5 1666 active How languages shape our mind - Micro discrimination Political correctness - How languages shape our mind Rehearsing for a job interview 2/2 - Support stories By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 2 pix/icons8-hand-with-pen-100_white.png Identifying support stories (optional - check if still relevant) 20231207 hw20231211-n1 Give 2-3 examples for the following categories/areas of interest. 235 3 A British or Indian accent - iRabbit nr4 active wip move_html5_video british_accent_or_indian_iRabbit_nr4_OwRvUCi2s1U.mp4 234 3 Micro assaults (common racial micro aggressions 1/2) pix/icons8-dictionary-100_white.png active wip xml_multi_dd_row xml_multi_dd_row xml_multi_dd Does micro racism exist, or is it just another controversial lack of political correctness? Are you com-FOR-TA-ble? What is this ve-GE-TA-ble? iRabbit Indian help desk Sir, did you just head wobble and do the Indian accent? (...) I sense micro racism & nano supremacy in your assertions. video British 🇬🇧or Indian 🇮🇳accent? | iRabbit #4 Moontajska Productions https://www.youtube.com/watch?v=OwRvUCi2s1U Why could this be considered a micro aggression? = remarks and behaviours which might be experienced occasionally and brushed off as ‘rude’ or ‘inconsiderate’ by white people, and are amplified by being a constant part of the affected person’s daily experience → match the micro assaults with the categories → give examples ]]> 30 12 left 1;2;3 4;5 6;7 https://www.ed.ac.uk/equality-diversity/students/microaggressions/racial-microaggressions/common-racial-micro-agressions ]]> 233 4 Micro insults & invalidations (common racial micro aggressions 2/2) pix/icons8-dictionary-100_white.png active wip xml_multi_dd_row xml_multi_dd_row xml_multi_dd Have you ever experienced micro insults, and / or suffered from micro invalidation? = variety of subtle snubs, conveying a hidden insult to the recipient. Perpetrators are usually unaware they are speaking from bias → micro invalidation = communications that negate or nullify the thoughts, feelings or experiential reality of a person of colour → match the micro insults & invalidations with the categories → give examples ]]> 40 20 left 1;2;3;4;5;6 7;8;9;10;11;12;13;14 https://www.ed.ac.uk/equality-diversity/students/microaggressions/racial-microaggressions/common-racial-micro-agressions ]]> 232 1 Political correctness works for no one - Jonathan Kay 20231226 hw20231228 active wip prep_ol_qa edit_ol_qa pix/icons8-collaboration-100_white.png Do you believe political correctness really makes things better? For whom? Political Correctness Works For No One | Jonathan Kay | TEDxUTSC - 16 Sept 2019 Jonathan Kay is the Canadian editor for Quillette.com, a host of the Quillette and Wrongspeak podcasts, a book author and a columnist. His work has appeared recently in the National Post, Washington Post, The Atlantic, CBC.ca, Foreign Affairs and Maclean’s. His books include Among The Truthers(HarperCollins, 2011) and Legacy: How French Canadians Shaped North America (Signal, 2016). He is currently working on two book projects scheduled for publication in 2019. He tweets daily on the news at @jonkay. Jonathan Kay is the Canadian editor for Quillette.com, a host of the Quillette and Wrongspeak podcasts, a book author and a columnist. His work has appeared recently in the National Post, Washington Post, The Atlantic, CBC.ca, Foreign Affairs and Maclean’s. His books include Among The Truthers (HarperCollins, 2011) and Legacy: How French Canadians Shaped North America (Signal, 2016). He is currently working on two book projects scheduled for publication in 2019. https://www.youtube.com/watch?v=tPdMG3oFGac → watch the video → answer the questions ]]> political_correctness_works_for_no_one_jonathan_kay_TEDxUTSC_tPdMG3oFGac.mp4 Introduction my name is Jonathan Kaye I'm the Canadian editor for Colette comm a podcaster a book author many people in the Twitter community have described me as a professional shitty story one of the previous speakers she mentioned about her intersectional nature she talked about going to Starbucks and being the one who had the really really complicated latte I just warned you I'm the guy who goes to the gas station and gets the instant coffee in the microwave so my perspective is a little different but I do want to build bridges my subject is political correctness and I think when people look at someone like me they assume that I'm gonna start my presentation by going through a long angry list of recent episodes and controversies people who got shut up or were censored or were mobbed in some way but I don't want to recite that list of controversies because I think most people in this room already know the episodes I'm talking about they're pretty well covered in the news I also want to make sure that when people watch this video on YouTube which I hope they do in coming years they find it relevant in a way that goes past recent headlines because the problem of political correctness that I'm talking about is a problem that is ageless it's a problem that goes back in fact to ancient times since people have been using words they have been using those words to shut down people who are using words that they don't like some of the foundational and most violent disputes in Islam and Judaism and Christianity involve people trying to dictate what language other people use what languages they use for God or for prayer or for believers or for heretics and many of those discussions that were had many of those arguments and controversies essentially followed the same politically correct pattern that now dictates the arguments we have over land and hashtags and everything else that informs our arguments about this subject I also want to acknowledge the fact that political correctness is a bipartisan phenomenon we typically talk about it these days as problem on the left but you also see it on the right side of the political spectrum if you go on a right-wing Facebook group and you say something nasty about Donald Trump I can guarantee you you will see a politically correct reaction from your audience even if they don't call it political correctness I'd also like to acknowledge that even though political correctness has a negative connotation it starts out with good intentions we all want to live in a society that has less racism and less sexism and less homophobia and transphobia the problem isn't with bad intentions behind political correctness the problem is human nature human beings love power they love the power to shut up other people and they will leverage any rule any law any standard to attain that power and that's how political correctness affects our society it's not just that we can't say a limited range of things we can't resonate with other people on any subject we want to take the subject of today's event we become more passive aggressive we become more aggressive we become more passive aggressive because we are encouraged to feel more pain more emotional discomfort when other people say things that we disagree with then we become more aggressive because we weaponize that pain that we feel we mob people on social media we attack people now it used to be political correctness in the old days when I was younger when I was at college you had to use an intermediary you had to go through government or you had to go through a human rights tribunal to shut somebody down that's not the case anymore you can go directly to Facebook or to Twitter this is one of the ways that political correctness has changed you know when I was younger the dominant metaphor was big brother from Georgia where Orwell's novel 1984 Big Brother but that model doesn't exist anymore the idea of a single authoritarian power shutting people down these days people their censorship the telescreen that existed on the wall in the novel 1984 that telescreen is now in our hands that's how we censor people we don't depend on Big Brother we have become Big Brother now some people may say well that's fine you may call it Big Brother you may call it political correctness but it's about calling people out on racism and sexism online and surely that's a good thing the problem is that the people who suffer most are the smallest fish in the ocean they're the people who don't have any power they're the people who get called out the big players on the other hand someone like for instance Jordan Peterson he doesn't get called out or if he does he has the power to overcome it Jordan Peterson of course is a tenured University of Toronto professor at the school where we're having this event he says politically correct things all the time politically incorrect things all the time but he doesn't suffer much for it in fact his last book sold I think 2 million copies because he has the power to fight back political correctness targets people who can't fight back and this plays out institutionally as well I have experience in journalism on the left and on the right I worked for a progressive liberal magazine and I also worked for a conservative newspaper it was at the left-wing liberal magazine that I saw political correctness was the most acute that's because of the crowdsource nature of political correctness these days it's the people within your own networks who hurt you so if you're a conservative it actually doesn't hurt you that much if you're a conservative the people in your networks don't mind if you say politically incorrect things in fact they're cheerleading you when I worked at that conservative newspaper my most popular columns were the ones denouncing political correctness when I went to that left-wing magazine as I said despite the fact that the actual substance of what I was publishing what I was saying was progressive stuff the people I work with were terrified of saying the wrong thing that's because the people in their social networks were the enforcers of politically correct orthodoxy this is what's different from the old days in the old days you ran afoul of a central authority these days you run afoul of your friends your colleagues your relatives people who have the same opinions as you and who monitor everything you say closely some of the smartest people I worked with in my career were at that left-wing progressive magazine but they were people who were scared to say what they wanted to say because they thought that they were always one hashtag or one syllable one pronoun one mistake away from a career-ending utterance and so they kept their mouth shut whole weeks would go by when they wouldn't say anything on Twitter or Facebook or if they did they talk about their clothes or what they ate meanwhile my conservative friends are jabbering away they don't care that's why if you remember one thing from this presentation please remember this political correctness despite the fact that it's supposed to be a left-wing doctrine hurts people on the Left more than it hurts people on the right because of the crowdsourced nature of its implementation that's why I don't like to talk about scandals that you see in the news that much because the scandals don't tell the whole story you know do I think it's terrible that some conservative professor was shut down on a university campus or someone pulled a fire alarm or ben shapiro was prevented from speaking at berkeley or something like that yeah that's annoying it's not good but the real scandal isn't those isolated scandals the real scandal is everything you don't hear about because people don't speak their mind because they're scared and so no one notices because no one says anything and as I say that hurts people on the left more than hurts people on the right this very week I said I wasn't going to talk a lot about examples but something happened this very week that I thought was highly illustrative it was it involved the children's and young adult author named Ellen oh and I could not think of a more impeccably diverse multicultural ally and advocate and is known in the world of young adult fiction for her advocacy of diversity and even started an organization called we need more diverse books she went on Twitter earlier this week and started calling out peoples that people of color can be racist to which is true and we need people of color to to be more rigorous about their messaging because a lot of them are tone deaf mistake you can imagine how people responded they say tone deaf that's insulting a few hours later she gets back on Twitter and says I'm so sorry I'm so sorry I offended people by saying the word deaf and then at the end she apologizes she says thank you for pointing out my mistake and making me a better person or words to the effect by the way this is how you can always tell if you're in the midst of a politically correct cult if people end by thanking their tormentors for pointing out how horrible they are you know when when the witches thank the witch hunters that's when you know that during a cult and this is a serious problem and as I say it's limiting the range of opinions people hear and in fact it attacks the very premise of this event we're having the idea of resonance resonance works great when you're on the same wavelength with somebody when someone is on a different wavelength the concept of resonance both in physics and in society it becomes more complicated and you need a robust society a robust commitment to freedom of speech so that people who have different wavelengths can communicate with each other and don't shut each other down so what are the solutions I see three solutions oh I see more but I have a limited amount of time the first is we shouldn't be part of the problem it means if we disagree with somebody you hear something you disagree with try not to medicalize it try not to assign psychic pain or emotional discomfort to it without first saying maybe I just disagreed with that it doesn't mean I'm suffering some kind of medical reaction to it now there are some kinds of words and phrases that truly are medically painful in the way they they affect us we all know those those words and phrases I'm not gonna repeat them here in those cases it's fine to say those words hurt me because some words really do hurt I get that but in borderline cases ask yourself is the pain I'm feeling is the discomfort I'm feeling is it authentic or is it a political artifact of the environment in which we live where I am encouraged to experience different kinds of opinions different senses of humor different kinds of communication as authoring as a form of attack on me when it's not sometimes it's just at different wavelengths that happens - so ask yourself that cross examine yourself about your reaction to things the other thing is when somebody does force you to submit to political correctness try to resist but I'm not naive I know that especially for young people it's impossible sometimes sometimes to keep your job or to keep your place in school or to keep yourself you're placing a peer group it's necessary to submit to politically correct regimes but what I would ask is that if you do have to submit destroy the premise of the person who is trying to shut you up say to them look I get it I have to delete the tweet I have to apologize I have to do this I have to go to a diversity class or what not because of what I said fine you have more power than me that's why I'm doing what you want me to do not because I agree with the premise that I caused anybody psychological pain but because you have more power than me I also will tell you that if the roles are reversed in a few years and I have that power over you I will not be using that power in the same way because I want to live in a society where free speech is valued more than the feelings of people who may or may not be offended by what I have to say the third thing I would say my third solution voice your community regardless of whether or not you're offended I happen to be Jewish when I'm online and I see somebody getting called out for saying something that's allegedly anti-semitic bad joke stereotype if I don't think it's anti-semitic I will say so I will jump in and say I'm Jewish I don't find that offensive relax we've all seen Seinfeld we can tell the jokes I tried to use my moral capital as a Jew to say that something isn't anti-semitic if it's not and you can do the same thing with it whether you're gay trans black Jewish not Jewish it doesn't matter voice your community regardless of whether you're offended or not because if we leave the marketplace of ideas to people who are constantly offended and we don't speak up when we're not offending we have no one else to blame but ourselves if the marketplace of ideas is taken over by Big Brother's little minions thank you you What kind of person gets their coffee at a petrol station & warms it up in the microwave? Why does Jonathan introduce himself this way? [00:30] He probably does it not to offend a person who works at a petrol station and makes this coffee by saying that the drink is cold. He doesn’t want to make any fuss about it and look like he’s nitpicking < ! - - (Tatiana Bogomolova) - - > ✓ His action of getting coffee at a petrol station and warming it in the microwave may symbolize a practical, no-frills approach to life, which could be perceived as a low-context behavior. It also represents a pragmatic, down-to-earth mindset. His choice of coffee and method of preparation could align with a linear-active mindset, which values efficiency and straightforwardness. It may resonate with cultures that emphasize a focus on indulgence versus restraint, favoring simplicity over extravagance --> ]]> fastidiousness = trait of being meticulous about matters of taste or style Why is the problem of political correctness ageless? [01:35] ✓ goes back in fact to ancient times since people have been using words ✓ they have been using those words to shut down people who are using words that they don't like ✓ some of the foundational and most violent disputes in Islam and Judaism and Christianity involve people trying to dictate what language other people use what languages they use for God or for prayer or for believers or for heretics What does he mean by political correctness being a bipartisan phenomenon? [02:21] ✓ problem is on the left but you also see it on the right side of the political spectrum → any political group can demonstrate tendencies to control language → any political group can conform to certain standards in ways that limit open discourse bipartisan /baɪˌpɑ:tɪˈzæn/ = involving two (political) parties Why aren't good intentions just not enough? [02:45] ✓ we all want to live in a society that has less racism and less sexism and less homophobia and transphobia ✓ the problem is human nature ✓ human beings love power ✓ they love the power to shut up other people ✓ they will leverage any rule any law any standard to attain that power Why are we becoming more passive aggressive? [03:42] ✓ we are encouraged to feel more pain, more emotional discomfort when other people say things that we disagree with ✓ we weaponise that pain How was political correctness in the old days, how has it changed now? ✓ the dominant metaphor was big brother from Georgia where Orwell's novel 1984 Big Brother = the idea of a single authoritarian power shutting people down ✓ we have become Big Brother → nowadays, we can call people out on racism and sexism online mobbing = bullying of an individual by a group, in any context, such as a family, peer group, school, workplace, neighbourhood, community, or online. When it occurs as physical and emotional abuse in the workplace, such as "ganging up" by co-workers, subordinates or superiors, to force someone out of the workplace through rumour, innuendo, intimidation, humiliation, discrediting, and isolation, it is also referred to as malicious, non-sexual, non-racial/racial, general harassment What does Jonathan contest about political correctness? ✓ political correctness targets people who can't fight back Why are some people terrified of saying the wrong thing? What has changed? ✓ people in their social networks are the enforcers of politically correct orthodoxy = different from the old days → in the old days you ran afoul of a central authority → these days you run afoul of your friends, your colleagues, your relatives = people who have the same opinions as you but who monitor everything you say closely 〆always one hashtag, or one syllable, one pronoun, one mistake away from a career-ending utterance = increased awareness and scrutiny of language → unreported cases where individuals self-censor out of fear enforcer = one whose job it is to execute unpleasant tasks for a superior Why does political correctness as a left-wing doctrine hurt actually people more on the left than on the right end of the spectrum? ✓ despite the fact that it's supposed to be a left-wing doctrine hurts people on the Left more than it hurts people on the right because of the crowdsourced nature of its implementation What is the real scandal about political correctness? ✓ you don't hear everything because people don't speak their mind ✓ refrain from self-expression = fear of facing backlash → opt to remain silent = self-censorship → no one notices → limiting the range of opinions people hear to undermine = to make sth, especially sb's confidence or authority, gradually weaker or less effective; to make sth weaker at the base, for example by digging under it backlash (~ against | from) = strong negative reaction by a large number of people, for example to sth that has recently changed in society What solutions does Jonathan recommend? if we disagree with somebody, or you hear something you disagree with → try not to medicalize it → try not to assign psychic pain or emotional discomfort to it to go against the grain = to be contrary to the natural inclination or feeling of someone or something What question(s) should one ask themselves? ✓ Is the pain or discomfort I'm feeling authentic or a political artefact of the environment in which we live, where I am encouraged to experience different kinds of opinions? What conclusions are drawn? Do you agree with them? ✓ don't stifle free speech to stifle = to prevent sth from happening; to prevent a feeling from being expressed 231 3 Both Not Half: How language shapes identity | Jassa Ahluwalia | TEDxChandigarh 20231220 hw20231227 active wip edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png Are some minorities more likely to suffer from discrimination because of the way they speak English? Why? Both Not Half: How language shapes identity | Jassa Ahluwalia | TEDxChandigarh Is he British? Is he a Punjabi? No, he is both. Listen to the powerful story of a man torn between two identities and how he overcame it all. Jassa Ahluwalia is an actor, writer and filmmaker. He came to prominence as loveable badboy Rocky in the hit BBC Three series ‘Some Girls’, followed by starring roles in ‘Ripper Street’ and the internationally acclaimed series ‘Peaky Blinders’. Jassa found further recognition in 2019 after his homemade comedy skits went viral on social media. His videos, in which he plays an old Punjabi uncle, were accompanied by his hashtag #BothNotHalf, the distillation of his ideas on mixed heritage experience. This led to Jassa being elected to the Equity Minority Ethnic Members Committee to help lead the fight for better representation in the performing arts. https://www.youtube.com/watch?v=SP0bAQ8J6C0 → watch the video → answer the questions → recycle terminology describing political correctness, micro assaults, micro insults & micro invalidations]]> both_not_half_how_language_shapes_identity_jassa_ahluwalia_TEDxChandigarh_SP0bAQ8J6C0.mp4 How did Jassa react to the vendor's offer to buy bottled water? Why? What cultural types are demonstrated in this example? [0:30-1:35] ✓ need to conform to the British cultural etiquette ✓ show political correctness ✓ avoid potential micro-aggressions or insults → be assertive to decline the offer without causing offence → switch to Punjabi despite cultural interaction & expectations 〆show limitations and challenges of adhering to political correctness in a diverse and multicultural environment ✓ Indian culture → multi-active: emotional, people-oriented, collectivist ✓ English culture → linear-active: reserved, factual but polite, more introverted and individualist What incident made Jassa understand he had a strong Punjabi accent as a child? How did his mother behave? Why? [04:03-04:17] ✓ exclaimed with a strong Punjabi accent "Mummy, I want a banana" in the supermarket ✓ mother's response involved panicking → fear of social norms (high uncertainty avoidance) and potential reactions to her child's speech (micro aggression) = British child cannot speak with an Indian accent → perpetuation of stereotypes → denial of dual cultural identity perpetuation = act of prolonging something What incident during a maths class led to the teacher's reprimand, and why did it bother Jassa? ✓ singing inspired by his grandparents' mispronunciations (caricature of accents) = laugh at himself 〆teacher reprimanded Jassa for mocking the Indian accent = micro assault 〆dismisses cultural expression 〆undermines sense of belonging = micro invalidation 〆denies Jassa's experience and heritage = political correctness → avoid language and behaviour that may be considered disrespectful or offensive to certain groups to undermine = to make sth, especially sb's confidence or authority, gradually weaker or less effective to reprimand = to tell sb officially that you do not approve of them or their actions What book made a big impression on Jassa Ahluwalia as a teenager? Why and how? ✓ The Man Cub, by R.Kipling ✓ caught between two worlds → realizes the impact of identifying as "half Indian, half British" ✓ opens up to accusations of not being = form of micro invalidation 〆identifying as "half" → subjected to micro assaults and micro insults → doesn't fully belong to either culture How did the realization that national identities are a construct impact the speaker's sense of being? ✓ national identities are not an essential truth = a construct that you don't need → liberate from the boundaries of predefined labels, challenging societal expectations of identity → become attuned to micro assaults related to national identity = antidote to potential micro-attacks or invalidations arising from societal pressures → promote inclusiveness by discouraging micro-aggressions construct = idea or a belief that is based on various pieces of evidence which are not always true; contrast between lived reality and the construct held in the mind attuned = familiar with sb/sth so that you can understand or recognize them or it and act in an appropriate way Why does he find the term “mixed race” problematic? What alternative term does he prefer? = “linguistic hangover” of scientific racism → fear of race mixing ✓ “mixed heritage” = more inclusive and nuanced ✓ embraces and recognises complexity of one's cultural background ✓ emphasises richness of diverse cultural influences that contribute to a person’s identity hangover = feeling, custom, habit, etc. that remains from the past, although it is no longer practical or suitable What does the idea BothNotHalf mean? ✓ embodies non-binary approach to life → rejects easy distinctions and historical prejudices → people, regardless of their background, ethnicity, nationality, gender, sexuality, social class, are whole entities → different aspects cannot be separated ✓ challenges power structures and labels that promote separation and control ✓ encourages to move beyond oversimplified categories = a call to reshape our minds and embrace the richness of diversity Why do power structures love labels? ✓ power structures use labels because they promote division and control ✓ labels simplify complex identities into convenient categories → produces a sense of "us" and "them" that encourages further stereotyping 〆allows control through divide-and-rule tactics 〆in cultures with a high level of power distance power structures use labels → to silence opposing viewpoints → to preserve the existing system What could help us change our view on the idea of national identity? [16:14-16:52] In what ways does he suggest individuals can take back control and power from divisive language and labels? ✓ regain control and power over divisive language and labels ✓ recognize the language of division ✓ rewrite into a language of inclusion → force the world to spot all the differences and diversities = be open to experience ✓ being conscientious, agreeable = support eagerness to avoid uncertainty ✓ restructuring of thinking habits “none of us is half anything; all of us are both something” = emphasises richness and uniqueness of different components, experiences and identities agreeable = pleasant and easy to like 230 to brush off = to bar from attention or consideration, to disregard slur = unfair remark about sb/sth that may damage other people's opinion of them supremacy = position in which you have more power, authority or status than anyone else Negro = (old-fashioned, often offensive) member of a race of people with dark skin who originally came from Africa swastika /ˈswɔstɪkə/ = ancient symbol in the form of a cross with its ends bent at an angle of 90 degrees, used in the 20th century as the symbol of the German Nazi party subjugation = forced submission to control by others; oppression micro insult = variety of subtle snubs, conveying a hidden insult to the recipient. Perpetrators are usually unaware they are speaking from bias micro invalidation = communications that negate or nullify the thoughts, feelings or experiential reality of a person of colour snub = action or a comment that is deliberately rude in order to show sb that you do not like or respect them fastidiousness = trait of being meticulous about matters of taste or style mobbing = bullying of an individual by a group, in any context, such as a family, peer group, school, workplace, neighbourhood, community, or online. When it occurs as physical and emotional abuse in the workplace, such as "ganging up" by co-workers, subordinates or superiors, to force someone out of the workplace through rumour, innuendo, intimidation, humiliation, discrediting, and isolation, it is also referred to as malicious, non-sexual, non-racial/racial, general harassment enforcer = one whose job it is to execute unpleasant tasks for a superior to undermine = to make sth, especially sb's confidence or authority, gradually weaker or less effective; to make sth weaker at the base, for example by digging under it backlash (~ against | from) = strong negative reaction by a large number of people, for example to sth that has recently changed in society to go against the grain = to be contrary to the natural inclination or feeling of someone or something to stifle = to prevent sth from happening; to prevent a feeling from being expressed 229 20231215 15:30-16:30 1.5 1666 active Rehearsing for a job interview - Support stories By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 2 pix/icons8-hand-with-pen-100_white.png Identifying support stories (optional - check if still relevant) 20231207 hw20231211-n1 Give 2-3 examples for the following categories/areas of interest. 228 active textbook 227 pix/icons8-hand-with-pen-100_white.png 2 Identifying support stories 20231207 hw20231211-n1 edit_ol_qa_writing prep_ol_qa_writing stopwatch active Variety of leadership principle questions and answers Do not use the same story more than twice. Prepare 2-3 stories per each of the LPs. If you do use the same story, point it out explicitly. In that case, they, most probably, will ask you to provide another story. In the end, all interviewers will share what they've got with each other and if it appears that you've got just 1-3 interesting stories, then they may think that you haven't experienced enough yet. Add support stories for: → Leadership → Mentoring Give 2-3 examples for the following categories/areas of interest. Explaining how you behave should be supported by personal and memorable stories. → make sure these examples illustrate some key concepts described above. Upstream & downstream feedback Have you ever had to deal with negative upstream and/or downstream feedback? What would your previous boss & colleagues say about you? (...) ✓ Key concepts: → taking things with a pinch of salt (distancing) → lesson learnt (resilience) ✓ Support stories: → disappointing performance review by a superior in spite of your hard work → misunderstanding of a given task ]]> Greatest & weakest points of your career What is your biggest achievement? Give me a specific example of a time when you used good judgement and logic in solving a problem. Give me an example of a time when you set a goal and were able to meet or achieve it. Tell me about a time when you had to go above and beyond the call of duty in order to get a job done. Give me an example of a time when you motivated others. Give me an example of a time when you used your fact-finding skills to solve a problem. Describe a time when you anticipated potential problems and developed preventive measures. Describe a time when you set your sights too high (or too low). Give me an example of a time when you tried to accomplish something and failed. Tell me about a time when you missed an obvious solution to a problem. ✓ Key concepts: ✓ Support stories: ]]> ✓ Key concepts: → critical thinking (in assessing realistic goals) → not resting on your laurels → not collecting only low-hanging fruit ✓ Support stories: → lack of professional experience, best practice → insufficient management routines (e.g. cross-reviews) Cross functional collaboration What would your previous boss & colleagues say about you? How do you build team spirit? Give me an example of a time when you motivated others. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. Tell me about a time when you had to use your presentation skills to influence someone's opinion. Would you like to make a long-lasting impact or be appreciated? Give me a specific example of a time when you had to conform to a policy with which you did not agree. Please discuss an important written document you were required to complete. ✓ Key concepts: ✓ Support stories: ]]> ✓ Key concepts: → visionary skills e.g. anticipated trends → team player, gluer, doer, team leader e.g. pulling the team together, inspiring junior staff as a role model... → show impact you have made on others & in the company e.g. now some in-house corporate policy is based on your successful way of achieving a certain goal → showing mutual benefits in deploying a specific solution e.g. scratch my back and I'll scratch yours → adapting delivering to the audience e.g. grading language & simplifying the message → providing a synthesised reply ✓ Support stories: → persuading heads of other depts (e.g. marketing, sales, finance, IT...) to choose your solution / plan → management has appreciated recommendations you had proffered: in retrospect, you were right when everyone else was misled or confused → explaining sth difficult in simple terms for top management → using relevant jargon with team members Conflict resolution Have you ever had to deal with negative upstream and/or downstream feedback? What is your typical way of dealing with conflict? Give me an example. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. Describe a time when you were faced with a stressful situation that demonstrated your coping skills. Give me a specific example of a time when you had to conform to a policy with which you did not agree. Tell me about a time when you had too many things to do and you were required to prioritize your tasks. Give me an example of a time when you had to make a split second decision. Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa). Tell me about a difficult decision you've made in the last year. Tell me about a recent situation in which you had to deal with a very upset customer or co-worker. Describe a time when you anticipated potential problems and developed preventive measures. Tell me about a time when you were forced to make an unpopular decision. Please tell me about a time you had to fire a friend. ✓ Key concepts: ✓ Support stories: ]]> Leadership Give me an example of when you showed initiative and took the lead. Give me an example of a time when you had to make a split second decision. Give me an example of a time when you motivated others. Tell me about a time when you delegated a project effectively. What is your biggest achievement as a leader? Where do you see yourself in 5 years? Would you like to make a long-lasting impact or be appreciated? How do you build team spirit? Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. Tell me about a time when you had to use your presentation skills to influence someone's opinion. Describe a time when you anticipated potential problems and developed preventive measures. Tell me about a time when you were forced to make an unpopular decision. Please tell me about a time you had to fire a friend. ✓ Key concepts: ✓ Support stories: ]]> ✓ Key concepts: → not only having a supervising role → empowerment → inspirational → multi-generational → decision reached by consensus ✓ Support stories: → took initiative & become a mediator | moderator between company & client → created & shared a vision in times of troubles to save the company's reputation → inspired & motivated team members to follow suit despite additional efforts involved → as a leader, managed to brainstorm ideas with team members to reach a common decision Give me an example of a time when you motivated others. → support becoming too difficult - needed to analyse and find a solution Tell me about a time when you delegated a project effectively. Mentoring Where do you see yourself in 5 years? How do you mentor junior team members? How do you build team spirit? Give me an example of a time when you motivated others. Please tell me about a time you had to fire a friend. ]]> ✓ Key concepts: → mention (geographic) scale & impact at company level on various staff members → evidence mentoring skills when dealing with a challenging employee → show the difference between coaching & mentoring → lesson(s) learnt by your mentee ✓ Support stories: → invested time in a promising recruit who proved to become of the company's strongest assets → groomed staff members who have eventually taken your position or relocated to other countries in multinationals → conducted a challenging appraisal review with a close colleague (friend) who had failed to reach objectives → discharged a manager from an important project → self-confident friend didn't escalate an issue in time Upstream & downstream feedback Have you ever had to deal with negative upstream and/or downstream feedback? What would your previous boss & colleagues say about you? Would you like to make a long-lasting impact or be appreciated? Tell me about a time when you delegated a project effectively. Please tell me about a time you had to fire a friend. ✓ Key concepts: ✓ Support stories: ]]> ✓ Key concepts: → professional diligence → inspirational impact on colleagues → taking things with a pinch of salt (distancing vs overreacting) → anticipating stress & controlling emotions → lesson learnt (resilience) ✓ Support stories: → mixed peer review which shook your confidence → report re-written & defaced by proof-readers / manager → disappointing performance review by a superior in spite of your hard work → misunderstanding of a given task → pushed to the limits & destabilised by your mentor to get you out of your comfort zone Please tell me about a time you had to fire a friend. ✓ Follow-up questions: How would have someone else reacted in this situation? → may have overreacted → may not want to bite their lip to bite your lip = to repress an emotion; stifle laughter or repress a retort 226 pix/icons8-hand-with-pen-100_white.png 1 Greatest & weakest points of your career edit_ol_qa_writing prep_ol_qa_writing stopwatch active Variety of leadership principle questions and answers Do not use the same story more than twice. Prepare 2-3 stories per each of the LPs. If you do use the same story, point it out explicitly. In that case, they, most probably, will ask you to provide another story. In the end, all interviewers will share what they've got with each other and if it appears that you've got just 1-3 interesting stories, then they may think that you haven't experienced enough yet. Add support stories for: → Leadership → Mentoring What are the greatest & weakest points of your career? → answers the questions]]> Explaining how you behaved should be supported by personal and memorable stories. → make sure these examples illustrate some key concepts described above. One of the greatest points of my career was when... ✓ Key concepts: → critical thinking (in assessing realistic goals) → not resting on your laurels → not collecting only low-hanging fruit ]]> ✓ Support stories: → lack of professional experience, best practice → insufficient management routines (e.g. cross-reviews) to rest on one's laurels = to be satisfied with the success you have already won; stop trying to win new honours low-hanging fruit = the most easily achieved of a set of tasks, measures, goals, etc 225 pix/icons8-hand-with-pen-100_white.png 2 Cross functional collaboration edit_ol_qa_writing prep_ol_qa_writing stopwatch active Variety of leadership principle questions and answers Do not use the same story more than twice. Prepare 2-3 stories per each of the LPs. If you do use the same story, point it out explicitly. In that case, they, most probably, will ask you to provide another story. In the end, all interviewers will share what they've got with each other and if it appears that you've got just 1-3 interesting stories, then they may think that you haven't experienced enough yet. Add support stories for: → Leadership → Mentoring How much experience have you got in cross functional collaboration? → answers the questions]]> Explaining how you behaved should be supported by personal and memorable stories. → make sure these examples illustrate some key concepts described above. I always strive to build good relationships at work because... ✓ Key concepts: → visionary skills e.g. anticipated trends → team player, gluer, doer, team leader e.g. pulling the team together, inspiring junior staff as a role model... → show impact you have made on others & in the company e.g. now some in-house corporate policy is based on your successful way of achieving a certain goal → showing mutual benefits in deploying a specific solution e.g. scratch my back and I'll scratch yours → adapting delivering to the audience e.g. grading language & simplifying the message → providing a synthesised reply ]]> ✓ Support stories: → persuading heads of other depts (e.g. marketing, sales, finance, IT...) to choose your solution / plan → management has appreciated recommendations you had proffered: in retrospect, you were right when everyone else was misled or confused → explaining sth difficult in simple terms for top management → using relevant jargon with team members to scratch one's back = to do someone a favour in hopes that a favour will be returned 224 to rest on one's laurels = to be satisfied with the success you have already won; stop trying to win new honours low-hanging fruit = the most easily achieved of a set of tasks, measures, goals, etc to scratch one's back = to do someone a favour in hopes that a favour will be returned 223 good well We avoided anticipated | pre-empted any issue ]]> 20231211 15:45-16:45 1.5 1666 active Rehearsing for a job interview - STAR method By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 3 Answering questions with the STAR approach (review for job interview) 20230220 hw20230222n2 pix/icons8-collaboration-100_white.png 2 pix/icons8-hand-with-pen-100_white.png Identifying support stories 20231207 hw20231211-n1 Give 2-3 examples for the following categories/areas of interest. 222 active textbook 221 3 Answering questions with the STAR approach. hw20230222n2 active edit_ol_qa_writing edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png Give me a specific example of a time at your company when you used good judgement and logic in solving a problem with a business solution. (S) Situation (T) Task (A) Action (R) Result sample answer (S) Situation In 2021 we had 2 accidents in the main factory that cost a million dollars and disrupted production. It was the first time we had a big explosion. Internal investigation identified the human factor as the cause. (Staff had changed technology but not procedures. They had failed to calculate the risk in the oxygen converter.) (T) Task Based on investigation results, we were tasked by the management council to provide a business solution dealing with risk management. (A) Action We suggested a series of actions to foster a risk culture in the company. It consisted firstly of general courses for managers. The following courses focused on mitigating risk with the supply chain, accounting, etc depending on staff's area of interest. (R) Result Our KPIs were to reach a zero fatality level as well as reduce the LTFR (Lost Time Injury Frequency Rate) from 1.5 to 0.5. LTFR = Lost Time Injury Frequency Rate → delegate tasks → manage expectations Describe a time when you experienced a stressful situation at work & dealt with it. (S) Situation (T) Task (A) Action (R) Result sample answer (S) Situation In the early days of the Covid pandemic, there were hardly no means of on-line communication beside Skype. Our objective was not to withhold on-going processes. Doing business on-line was a very stressful experience for staff who only knew how to provide a business service face to face. (T) Task We tested 6 solutions to provide our business services on-line. We had to identify the optimum solutions for both staff and clients. (A) Action We outsourced a customer-oriented software company who were able to create the most appropriate solutions tailored to our needs in close cooperation with us. (R) Result We ended up with a win-win solution. They now also sell this product to other companies and not only to us. → be careful not to answer with a chronological description → don't be too emotional when describing how stressful the situation was What is your typical way of dealing with conflict? Give me an example how your environment has helped you to deal successfully with another person even when that individual may not have personally liked you (or vice versa). (S) Situation (T) Task (A) Action (R) Result sample answer (S) Situation Clients expect a single interlocutor when enquiring about business solutions, however we have currently 3 services ready to support their needs, and that can be confusing. (T) Task We need to put in place a CRM (customer relationship management) (A) Action One dept focuses on the production function. Another dept deals with all other functions. We have created an on-line CRM system so that it doesn't matter who is responsible for the solution, i.e. we have implemented a needs-oriented system. (R) Result Business needs and access to our existing offers are now available through a user-friendly interface. ✓ don't try to avoid conflict because can be productive ✓ created smaller groups for joint discussions → align positions in small groups → present as one solution 220 pix/icons8-hand-with-pen-100_white.png 2 Identifying support stories 20231207 hw20231211-n1 prep_ol_qa_writing edit_ol_qa_writing stopwatch active Variety of leadership principle questions and answers Do not use the same story more than twice. Prepare 2-3 stories per each of the LPs. If you do use the same story, point it out explicitly. In that case, they, most probably, will ask you to provide another story. In the end, all interviewers will share what they've got with each other and if it appears that you've got just 1-3 interesting stories, then they may think that you haven't experienced enough yet. Add support stories for: → Leadership → Mentoring Give 2-3 examples for the following categories/areas of interest. Explaining how you behave should be supported by personal and memorable stories. → make sure these examples illustrate some key concepts described above. Upstream & downstream feedback Have you ever had to deal with negative upstream and/or downstream feedback? What would your previous boss & colleagues say about you? (...) ✓ Key concepts: → taking things with a pinch of salt (distancing) → lesson learnt (resilience) ✓ Support stories: → disappointing performance review by a superior in spite of your hard work → misunderstanding of a given task ]]> Greatest & weakest points of your career What is your biggest achievement? Give me a specific example of a time when you used good judgement and logic in solving a problem. Give me an example of a time when you set a goal and were able to meet or achieve it. Tell me about a time when you had to go above and beyond the call of duty in order to get a job done. Give me an example of a time when you motivated others. Give me an example of a time when you used your fact-finding skills to solve a problem. Describe a time when you anticipated potential problems and developed preventive measures. Describe a time when you set your sights too high (or too low). Give me an example of a time when you tried to accomplish something and failed. Tell me about a time when you missed an obvious solution to a problem. ✓ Key concepts: ✓ Support stories: ]]> ✓ Key concepts: → critical thinking (in assessing realistic goals) → not resting on your laurels ✓ Support stories: → lack of professional experience, best practice → insufficient management routines (e.g. cross-reviews) Cross functional collaboration What would your previous boss & colleagues say about you? How do you build team spirit? Give me an example of a time when you motivated others. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. Tell me about a time when you had to use your presentation skills to influence someone's opinion. Would you like to make a long-lasting impact or be appreciated? Give me a specific example of a time when you had to conform to a policy with which you did not agree. Please discuss an important written document you were required to complete. ✓ Key concepts: ✓ Support stories: ]]> ✓ Key concepts: → visionary skills e.g. anticipated trends → team player, gluer, doer, team leader e.g. pulling the team together, inspiring junior staff as a role model... → show impact you have made on others & in the company e.g. now some in-house corporate policy is based on your successful way of achieving a certain goal → showing mutual benefits in deploying a specific solution e.g. scratch my back and I'll scratch yours → adapting delivering to the audience e.g. grading language & simplifying the message → providing a synthesised reply ✓ Support stories: → persuading heads of other depts (e.g. marketing, sales, finance, IT...) to choose your solution / plan → management has appreciated recommendations you had proffered: in retrospect, you were right when everyone else was misled or confused → explaining sth difficult in simple terms for top management → using relevant jargon with team members Conflict resolution Have you ever had to deal with negative upstream and/or downstream feedback? What is your typical way of dealing with conflict? Give me an example. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. Describe a time when you were faced with a stressful situation that demonstrated your coping skills. Give me a specific example of a time when you had to conform to a policy with which you did not agree. Tell me about a time when you had too many things to do and you were required to prioritize your tasks. Give me an example of a time when you had to make a split second decision. Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa). Tell me about a difficult decision you've made in the last year. Tell me about a recent situation in which you had to deal with a very upset customer or co-worker. Describe a time when you anticipated potential problems and developed preventive measures. Tell me about a time when you were forced to make an unpopular decision. Please tell me about a time you had to fire a friend. ✓ Key concepts: ✓ Support stories: ]]> Leadership Give me an example of when you showed initiative and took the lead. Give me an example of a time when you had to make a split second decision. Give me an example of a time when you motivated others. Tell me about a time when you delegated a project effectively. What is your biggest achievement as a leader? Where do you see yourself in 5 years? Would you like to make a long-lasting impact or be appreciated? How do you build team spirit? Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. Tell me about a time when you had to use your presentation skills to influence someone's opinion. Describe a time when you anticipated potential problems and developed preventive measures. Tell me about a time when you were forced to make an unpopular decision. Please tell me about a time you had to fire a friend. ✓ Key concepts: ✓ Support stories: ]]> ✓ Key concepts: → not only having a supervising role → empowerment → inspirational → multi-generational → decision reached by consensus ✓ Support stories: → took initiative & become a mediator | moderator between company & client → created & shared a vision in times of troubles to save the company's reputation → inspired & motivated team members to follow suit despite additional efforts involved → as a leader, managed to brainstorm ideas with team members to reach a common decision Give me an example of a time when you motivated others. → support becoming too difficult - needed to analyse and find a solution Tell me about a time when you delegated a project effectively. Mentoring Where do you see yourself in 5 years? How do you mentor junior team members? How do you build team spirit? Give me an example of a time when you motivated others. Please tell me about a time you had to fire a friend. ]]> ✓ Key concepts: → mention (geographic) scale & impact at company level on various staff members → evidence mentoring skills when dealing with a challenging employee → show the difference between coaching & mentoring → lesson(s) learnt by your mentee ✓ Support stories: → invested time in a promising recruit who proved to become of the company's strongest assets → groomed staff members who have eventually taken your position or relocated to other countries in multinationals → conducted a challenging appraisal review with a close colleague (friend) who had failed to reach objectives → discharged a manager from an important project → self-confident friend didn't escalate an issue in time Upstream & downstream feedback Have you ever had to deal with negative upstream and/or downstream feedback? What would your previous boss & colleagues say about you? Would you like to make a long-lasting impact or be appreciated? Tell me about a time when you delegated a project effectively. Please tell me about a time you had to fire a friend. ✓ Key concepts: ✓ Support stories: ]]> ✓ Key concepts: → professional diligence → inspirational impact on colleagues → taking things with a pinch of salt (distancing vs overreacting) → anticipating stress & controlling emotions → lesson learnt (resilience) ✓ Support stories: → mixed peer review which shook your confidence → report re-written & defaced by proof-readers / manager → disappointing performance review by a superior in spite of your hard work → misunderstanding of a given task → pushed to the limits & destabilised by your mentor to get you out of your comfort zone Please tell me about a time you had to fire a friend. ✓ Follow-up questions: How would have someone else reacted in this situation? → may have overreacted → may not want to bite their lip to bite your lip = to repress an emotion; stifle laughter or repress a retort 219 218 to each other what you need I didn't claim blame him for anything ]]> 20231207 20231208 15:30-16:30 15:45-16:45 1.5 1666 active It's all Greek to me By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 8 It's all Greek to me 20231204 hw20231207 pix/icons8-collaboration-100_white.png It's All Greek To Me | A Bit Of Fry &Laurie | BBC Comedy Greats A Bit of Fry & Laurie is a British sketch comedy television series written by and starring former Cambridge Footlights members Stephen Fry and Hugh Laurie, broadcast on both BBC1 and BBC2 between 1989 and 1995. It ran for four series with 26 episodes, including a 36-minute pilot episode in 1987. As in The Two Ronnies, elaborate wordplay and innuendo were staples. It frequently broke the fourth wall; characters would revert to their real-life actors mid-sketch, or the camera would often pan off set into the studio. The show was punctuated with non sequitur vox pops in a similar style to those of Monty Python's Flying Circus, often making irrelevant statements and wordplay. Laurie was also seen playing piano and other instruments and singing comical numbers https://www.youtube.com/watch?v=PqZZKwCPCj8 → watch the video → answer the questions.]]> 217 8 It's all Greek to me 20231204 hw20231207 active wip edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png 'I don't know'?
Is it all right to lose face in your culture, or will you pretend you know something at any cost rather than admit you don't?]]> It's All Greek To Me | A Bit Of Fry &Laurie | BBC Comedy Greats A Bit of Fry & Laurie is a British sketch comedy television series written by and starring former Cambridge Footlights members Stephen Fry and Hugh Laurie, broadcast on both BBC1 and BBC2 between 1989 and 1995. It ran for four series with 26 episodes, including a 36-minute pilot episode in 1987. As in The Two Ronnies, elaborate wordplay and innuendo were staples. It frequently broke the fourth wall; characters would revert to their real-life actors mid-sketch, or the camera would often pan off set into the studio. The show was punctuated with non sequitur vox pops in a similar style to those of Monty Python's Flying Circus, often making irrelevant statements and wordplay. Laurie was also seen playing piano and other instruments and singing comical numbers https://www.youtube.com/watch?v=PqZZKwCPCj8 → watch the video → answer the questions.]]> This Octopus, what was it called? The Greek waiter: Where was it caught? What a question! In the sea. Hugh Laurie: Yeah... so, that should be OK, Gordon...]]> it_s_all_greek_to_me_a_bit_of_fry_and_laurie_BBC_comedy_greats_PqZZKwCPCj8.mp4 Why does the scene take place in a Greek restaurant (and not Indian for instance)? ✓ pun on words It's all Greek to me = way of saying that you do not understand something that is said or written but Hugh Laurie pretends to understand Greek well... That's a typical Londoner's reaction (...) You don't understand the Greek does things at his own tempo. You know, natural rhythms & cycles deep within them. The Yorkshireman in me respects that [00:06-00:13] Why does Hugh Laurie pretend he understands Greek culture? ]]> ✓ wants to show off how well-educated he is ✓ cultural awareness is well-thought of (= long-term orientation, uncertainty avoidance...) It's a bit forward, isn't? All that 'My lovely friends' don't (you think)? Hugh Laurie Ah well, you see, Gordon, he (the Greek waiter) spotted a kindred spirit (in me). [01:22-01:27] Why does Hugh Laurie carry on pretending he & the waiter share some same cultural values?]]> treated with respect - not the average walk-in, quick turn-over merchants [01:34] ]]> kindred spirit = person with similar ideas, opinions, etc Ah, I've had enough, Gordon. I'm gonna have an honest British kebab! [03:58] Why is this last reply amusing?]]> ✓ a kebab is by no means more British than a Greek meal = contradictory behaviour to long-term orientation & uncertainty avoidance observed earlier Can you think of any reasons why this comedy could be considered as not politically correct by today's standards? Why has it - or hasn't it - crossed the border? 〆stereotypical portrait of Greek waiters 〆British condescending approach ✓ collective tolerance towards witty, established comedians? ✓ British laughing at themselves = self-deprecating sense of humour (...) self-deprecating = done in a way that makes your own achievements or abilities seem unimportant; ~ humour can be used as a way to make complaints, express modesty, invoke optimal reactions. It may also be used as a way for individuals to appear more likeable and agreeable 216 4 pix/icons8-collaboration-100_white.png Cultural heaven and hell active wip deck_shuffled_lines_halign prep_deck_shuffled_lines_halign
In the European heaven cooks policemen lovers everything
In the European hell cooks policemen lovers everything
]]> masculinity ✓ low level of uncertainty avoidance = more tolerant → lovers are Italian ✓ indulgence ✓ multi-active → everything is organized by Germans ✓ high level of uncertainty avoidance ✓ linear-active approach however, in the European hell: → cooks are English ✓ individualism > collectivism → policemen are French ✓ high level of uncertainty avoidance = bureaucratic → lovers are German ✓ restraint → everything is organized by Italians ✓ multi-active ]]> 215 5 Comedy as a cultural gauge active wip edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png To what extent can comedy be representative of a culture?
visual aid
Monty Python were a British comedy troupe formed in 1969 consisting of Graham Chapman, John Cleese, Terry Gilliam, Eric Idle, Terry Jones, and Michael Palin. Their work included live shows, films, albums, books, and musicals; their influence on comedy has been compared to the Beatles' influence on music. Their sketch show has been called "an important moment in the evolution of television comedy". Monty Python's Flying Circus was loosely structured as a sketch show, but its innovative stream-of-consciousness approach and Gilliam's animation skills pushed the boundaries of what was acceptable in style and content. Monty Python received the BAFTA Award for Outstanding British Contribution to Cinema in 1988. In 1998, they were awarded the AFI Star Award by the American Film Institute. Holy Grail and Life of Brian are frequently ranked on lists of the greatest comedy films. video Monty Python - International Hairdressers Expedition on Everest https://www.youtube.com/watch?v=0F2SJS6B1wQ → watch the video → answer the questions]]> monty_python_hairdressers_expedition_on_everest_0F2SJS6B1wQ.mp4 What minorities are mocked? ✓ homosexual communities to mock = to laugh at sb/sth in an unkind way, especially by copying what they say or do What kind of people might feel ridiculed by such stereotypical description? ✓ (Italian) hairdressers ← Mario's salon ✓ active, and yet dandy, men ✓ Alpinists ✓ sports people ✓ outdoor enthusiasts to ridicule = to make sb/sth look silly by laughing at them or it in an unkind way dandy = man who cares a lot about his clothes and appearance What cultural dimensions can be elicited from this video? ✓ joy > restraint ✓ short term orientation ✓ femininity > masculinity ✓ little power distance ✓ individualism > collectivism ✓ low uncertainty avoidance to elicit = to draw forth, make evident (what is latent) Could this video be considered offensive by today's standards? Why / why not? ✓ perhaps questioned by LGBTQ+ LGBTQ+ = lesbian, gay, bisexual, transgender, and questioning (or queer) Why is the term 'hairdresser' offensive? ✓ not politically correct... → use 'stylist' instead political correctness = (sometimes disapproving) the principle of avoiding language and behaviour that may offend particular groups of people 214 pix/icons8-hand-with-pen-100_white.png 2 Identifying support stories 20231207 hw20231211-n1 prep_ol_qa_writing edit_ol_qa_writing stopwatch active Variety of leadership principle questions and answers Do not use the same story more than twice. Prepare 2-3 stories per each of the LPs. If you do use the same story, point it out explicitly. In that case, they, most probably, will ask you to provide another story. In the end, all interviewers will share what they've got with each other and if it appears that you've got just 1-3 interesting stories, then they may think that you haven't experienced enough yet. Add support stories for: → Leadership → Mentoring Give 2-3 examples for the following categories/areas of interest. Explaining how you behave should be supported by personal and memorable stories. → make sure these examples illustrate some key concepts described above. Upstream & downstream feedback Have you ever had to deal with negative upstream and/or downstream feedback? What would your previous boss & colleagues say about you? (...) ✓ Key concepts: → taking things with a pinch of salt (distancing) → lesson learnt (resilience) ✓ Support stories: → disappointing performance review by a superior in spite of your hard work → misunderstanding of a given task ]]> Greatest & weakest points of your career What is your biggest achievement? Give me a specific example of a time when you used good judgement and logic in solving a problem. Give me an example of a time when you set a goal and were able to meet or achieve it. Tell me about a time when you had to go above and beyond the call of duty in order to get a job done. Give me an example of a time when you motivated others. Give me an example of a time when you used your fact-finding skills to solve a problem. Describe a time when you anticipated potential problems and developed preventive measures. Describe a time when you set your sights too high (or too low). Give me an example of a time when you tried to accomplish something and failed. Tell me about a time when you missed an obvious solution to a problem. ✓ Key concepts: ✓ Support stories: ]]> ✓ Key concepts: → critical thinking (in assessing realistic goals) → not resting on your laurels ✓ Support stories: → lack of professional experience, best practice → insufficient management routines (e.g. cross-reviews) Cross functional collaboration What would your previous boss & colleagues say about you? How do you build team spirit? Give me an example of a time when you motivated others. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. Tell me about a time when you had to use your presentation skills to influence someone's opinion. Would you like to make a long-lasting impact or be appreciated? Give me a specific example of a time when you had to conform to a policy with which you did not agree. Please discuss an important written document you were required to complete. ✓ Key concepts: ✓ Support stories: ]]> ✓ Key concepts: → visionary skills e.g. anticipated trends → team player, gluer, doer, team leader e.g. pulling the team together, inspiring junior staff as a role model... → show impact you have made on others & in the company e.g. now some in-house corporate policy is based on your successful way of achieving a certain goal → showing mutual benefits in deploying a specific solution e.g. scratch my back and I'll scratch yours → adapting delivering to the audience e.g. grading language & simplifying the message → providing a synthesised reply ✓ Support stories: → persuading heads of other depts (e.g. marketing, sales, finance, IT...) to choose your solution / plan → management has appreciated recommendations you had proffered: in retrospect, you were right when everyone else was misled or confused → explaining sth difficult in simple terms for top management → using relevant jargon with team members Conflict resolution Have you ever had to deal with negative upstream and/or downstream feedback? What is your typical way of dealing with conflict? Give me an example. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. Describe a time when you were faced with a stressful situation that demonstrated your coping skills. Give me a specific example of a time when you had to conform to a policy with which you did not agree. Tell me about a time when you had too many things to do and you were required to prioritize your tasks. Give me an example of a time when you had to make a split second decision. Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa). Tell me about a difficult decision you've made in the last year. Tell me about a recent situation in which you had to deal with a very upset customer or co-worker. Describe a time when you anticipated potential problems and developed preventive measures. Tell me about a time when you were forced to make an unpopular decision. Please tell me about a time you had to fire a friend. ✓ Key concepts: ✓ Support stories: ]]> Leadership Give me an example of when you showed initiative and took the lead. Give me an example of a time when you had to make a split second decision. Give me an example of a time when you motivated others. Tell me about a time when you delegated a project effectively. What is your biggest achievement as a leader? Where do you see yourself in 5 years? Would you like to make a long-lasting impact or be appreciated? How do you build team spirit? Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. Tell me about a time when you had to use your presentation skills to influence someone's opinion. Describe a time when you anticipated potential problems and developed preventive measures. Tell me about a time when you were forced to make an unpopular decision. Please tell me about a time you had to fire a friend. ✓ Key concepts: ✓ Support stories: ]]> ✓ Key concepts: → not only having a supervising role → empowerment → inspirational → multi-generational → decision reached by consensus ✓ Support stories: → took initiative & become a mediator | moderator between company & client → created & shared a vision in times of troubles to save the company's reputation → inspired & motivated team members to follow suit despite additional efforts involved → as a leader, managed to brainstorm ideas with team members to reach a common decision Give me an example of a time when you motivated others. → support becoming too difficult - needed to analyse and find a solution Tell me about a time when you delegated a project effectively. Mentoring Where do you see yourself in 5 years? How do you mentor junior team members? How do you build team spirit? Give me an example of a time when you motivated others. Please tell me about a time you had to fire a friend. ]]> ✓ Key concepts: → mention (geographic) scale & impact at company level on various staff members → evidence mentoring skills when dealing with a challenging employee → show the difference between coaching & mentoring → lesson(s) learnt by your mentee ✓ Support stories: → invested time in a promising recruit who proved to become of the company's strongest assets → groomed staff members who have eventually taken your position or relocated to other countries in multinationals → conducted a challenging appraisal review with a close colleague (friend) who had failed to reach objectives → discharged a manager from an important project → self-confident friend didn't escalate an issue in time Upstream & downstream feedback Have you ever had to deal with negative upstream and/or downstream feedback? What would your previous boss & colleagues say about you? Would you like to make a long-lasting impact or be appreciated? Tell me about a time when you delegated a project effectively. Please tell me about a time you had to fire a friend. ✓ Key concepts: ✓ Support stories: ]]> ✓ Key concepts: → professional diligence → inspirational impact on colleagues → taking things with a pinch of salt (distancing vs overreacting) → anticipating stress & controlling emotions → lesson learnt (resilience) ✓ Support stories: → mixed peer review which shook your confidence → report re-written & defaced by proof-readers / manager → disappointing performance review by a superior in spite of your hard work → misunderstanding of a given task → pushed to the limits & destabilised by your mentor to get you out of your comfort zone Please tell me about a time you had to fire a friend. ✓ Follow-up questions: How would have someone else reacted in this situation? → may have overreacted → may not want to bite their lip to bite your lip = to repress an emotion; stifle laughter or repress a retort 213 fourth wall (the ~) = performance convention in which an invisible, imaginary wall separates actors from the audience. While the audience can see through this "wall", the convention assumes the actors act as if they cannot. From the 16th century onward, the rise of illusionism in staging practices, which culminated in the realism and naturalism of the theatre of the 19th century, led to the development of the fourth wall concept. innuendo = indirect remark about sb/sth, usually suggesting sth bad or rude non sequitur = statement that does not seem to follow what has just been said in any natural or logical way vox pops (vox populi) = belief or sentiment shared by most people; the voice of the people It's all Greek to me = way of saying that you do not understand something that is said or written kindred spirit = person with similar ideas, opinions, etc self-deprecating = done in a way that makes your own achievements or abilities seem unimportant; ~ humour can be used as a way to make complaints, express modesty, invoke optimal reactions. It may also be used as a way for individuals to appear more likeable and agreeable gauge /ɡeɪdʒ/ = instrument for measuring the amount or level of sth to mock = to laugh at sb/sth in an unkind way, especially by copying what they say or do to ridicule = to make sb/sth look silly by laughing at them or it in an unkind way to elicit = to draw forth, make evident (what is latent) LGBTQ+ = lesbian, gay, bisexual, transgender, and questioning (or queer) - In use since the late 1980s, the initialism, as well as some of its common variants, functions as an umbrella term for marginalized sexualities and gender identities 212 20231204 15:45-16:45 15:30-16:30 1.5 1666 active Political correctness across cultures By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 2/2 Kvas advertising plan 20231201 hw20231204 pix/icons8-hand-with-pen-100_white.png 211 1 Native speakers' dialect active wip edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png Can a language be taught without being occasionally politically incorrect? ✓ if native speakers are considered politically neutral in their environment... = reminiscent of a dialect → make sure your register matches the cultural context video British 🇬🇧or Indian 🇮🇳accent? | iRabbit #4 Moontajska Productions https://www.youtube.com/watch?v=OwRvUCi2s1U → watch the video → imagine what viewers may write in the comments → read sample comments → answer the questions]]> british_accent_or_indian_iRabbit_nr4_OwRvUCi2s1U.mp4 What is the Englishman accused of? [01:42] The damn thing doesn't seem to work I'm speaking the Queen's English Don't need your damn course Don't you bloody hell... It's a bloody umbrella 〆wrong behaviour Indian accent nano-supremacy micro-racism The fool doth think he is wise, but the wise man knows himself to be a fool... Did you Shakespeare me? ]]> damn = swear word that people use to show that they are annoyed, disappointed, etc bloody = swear word that many people find offensive that is used to emphasize a comment or an angry statement Why do you think Maria has a Soviet Union like accent? [02:15] ✓ caricature of threatening, totalitarian regime "I beg your pardon?" Why does the Englishman ask if Maria is from another planet? [02:23] ]]> ✓ he is not sure he has understood her well & pretends to be very surprised by what she is suggesting ✓ she explains they don't tolerate any racist, sexist, homophobic, white supremacist, neocolonial insinuations on their platform → he thinks this is excessive because he probably doesn't consider himself using such language = fish can't see water Do you think British English will become a dialect one day? Why / why not? ✓ it may have already... ✓ more non native people speak English than natives → approximately 7.8 billion inhabitants ✓ 1.35 billion speak English ~ 360 million people speak English as a first language ! most common first language is Chinese, then Spanish (English = 3rd) ✓ English is by far the most commonly studied Should RP (received pronunciation, aka BBC English) still be the kind of language taught? The truth is this is now reality. I was teaching in a class in a British University (can't name it here, or I will get sued!). It was a post-graduate class, and almost all the students were international, including Chinese, Indians, many East Europeans, Italians, French, German etc. There were just a couple of English students in the class. Every class had a case or exercise, so there was lots of group discussion in the class. Most of the time, students spoke with their respective accents in the class, but everybody understood each other all the time. And then one day, one of the few English students (who were mostly silent) spoke and made his point. Suddenly there was a stunned silence in the class! And I quickly realized this was because not one of the students understood a word of what he spoke (except for the couple of other English students!). This student was from Liverpool. Then one of the international students politely requested him to repeat what he said. Again, none of the students understood him. Then he repeated himself a third time. And then out of sheer frustration, he just said 'oh well, forget it', and gave up! But by then I had picked up what he said, and interpreted what he said for the rest of the class. That scene was remarkable for me. This was a British University sitting in the heart of London, offering a British PG degree. And yet, all the international students could converse and understand each other perfectly in English, except when the actual native English student spoke! That to me suggested English had now truly become an international language, and was no more owned by England! (although England will always get full credit for having created the language). @stephenmani8495 https://www.youtube.com/watch?v=OwRvUCi2s1U ]]> RP (received pronunciation) = approved pronunciation of British English; originally based on the King's English as spoken at public schools and at Oxford and Cambridge Universities (and widely accepted elsewhere in Britain); until recently it was the pronunciation of English used in British broadcasting to converse = to have a conversation with sb stunned silence = silence resulting from such surprise or shock that nobody can think clearly or speak 210 3 Political correctness - Blackface minstrelsy active wip edit_ol_qa prep_ol_qa pix/icons8-cafe-100_white.png Is blackface minstrelsy truly offensive? Is political correctness an indicator of joy or restraint? video Benny Hill - Hot Gossamer (1979) https://www.youtube.com/watch?v=zXHTYsAJ91w → watch the video [01:28-5:14] → imagine what viewers may write in the comments → read sample comments → answer the questions]]> As an African American who adored Benny Hill this doesn't offend me at all this was hilarious to me i still crack up at this sketch 😂😂😂 @byronbenguche I watched Benny Hill, growing up, and nobody even remotely thought that this kind of thing was racist! It was the furthest from our minds! @Mortthemoose ]]> benny_hill_hot_gossamer_1979_zXHTYsAJ91w.mp4 ✓ racism ✓ sexism ✓ shortism = unfair treatment of people who are short (i.e. not tall) sexism = unfair treatment of people, especially women, because of their sex Read some of comments in the YouTube forum. Do you agree with the viewers? ✓ people who grew up with Benny Hill are like fish that don't see water → a caricature depends on its high context environment ✓ today, most viewers will just see people of colour dancing In the 60's, Afro Americans were often considered the best disco dancers & musicians → could be interpreted as paying tribute to their talent Fish can't see water... Do you think this performance could still be broadcast on national Tv nowadays? Why / why not? 〆probably not because politically incorrect blackface minstrelsy = indigenous American theatrical form that constituted a subgenre of the minstrel show. Intended as comic entertainment, blackface minstrelsy was performed by a group of white minstrels (travelling musicians) with black-painted faces, whose material caricatured the singing and dancing of slaves. The form reached the pinnacle of its popularity between 1850 and 1870, when it enjoyed sizeable audiences in both the United States and Britain. (src: https://www.britannica.com/art/blackface-minstrelsy) What cultural dimension(s) may have changed since this show was recorded? ✓ shift from restraint to joy / indulgence, or the opposite? ✓ shift from masculinity to femininity (...) 209 8 It's all Greek to me 20231204 hw20231207 active wip prep_ol_qa edit_ol_qa pix/icons8-collaboration-100_white.png 'I don't know'?
Is it all right to lose face in your culture, or will you pretend you know something at any cost rather than admit you don't?]]> It's All Greek To Me | A Bit Of Fry &Laurie | BBC Comedy Greats A Bit of Fry & Laurie is a British sketch comedy television series written by and starring former Cambridge Footlights members Stephen Fry and Hugh Laurie, broadcast on both BBC1 and BBC2 between 1989 and 1995. It ran for four series with 26 episodes, including a 36-minute pilot episode in 1987. As in The Two Ronnies, elaborate wordplay and innuendo were staples. It frequently broke the fourth wall; characters would revert to their real-life actors mid-sketch, or the camera would often pan off set into the studio. The show was punctuated with non sequitur vox pops in a similar style to those of Monty Python's Flying Circus, often making irrelevant statements and wordplay. Laurie was also seen playing piano and other instruments and singing comical numbers https://www.youtube.com/watch?v=PqZZKwCPCj8 → watch the video → answer the questions.]]> This Octopus, what was it called? The Greek waiter: Where was it caught? What a question! In the sea. Hugh Laurie: Yeah... so, that should be OK, Gordon...]]> it_s_all_greek_to_me_a_bit_of_fry_and_laurie_BBC_comedy_greats_PqZZKwCPCj8.mp4 Why does the scene take place in a Greek restaurant (and not Indian for instance)? ✓ pun on words It's all Greek to me = way of saying that you do not understand something that is said or written but Hugh Laurie pretends to understand Greek well... That's a typical Londoner's reaction (...) You don't understand the Greek does things at his own tempo. You know, natural rhythms & cycles deep within them. The Yorkshireman in me respects that [00:06-00:13] Why does Hugh Laurie pretend he understands Greek culture? ]]> ✓ wants to show off how well-educated he is ✓ cultural awareness is well-thought of (= long-term orientation, uncertainty avoidance...) It's a bit forward, isn't? All that 'My lovely friends' don't (you think)? Hugh Laurie Ah well, you see, Gordon, he (the Greek waiter) spotted a kindred spirit (in me). [01:22-01:27] Why does Hugh Laurie carry on pretending he & the waiter share some same cultural values?]]> treated with respect - not the average walk-in, quick turn-over merchants [01:34] ]]> kindred spirit = person with similar ideas, opinions, etc Ah, I've had enough, Gordon. I'm gonna have an honest British kebab! [03:58] Why is this last reply amusing?]]> ✓ a kebab is by no means more British than a Greek meal = contradictory behaviour to long-term orientation & uncertainty avoidance observed earlier Can you think of any reasons why this comedy could be considered as not politically correct by today's standards? Why has it - or hasn't it - crossed the border? 〆stereotypical portrait of Greek waiters 〆British condescending approach ✓ collective tolerance towards witty, established comedians? ✓ British laughing at themselves = self-deprecating sense of humour (...) self-deprecating = done in a way that makes your own achievements or abilities seem unimportant; ~ humour can be used as a way to make complaints, express modesty, invoke optimal reactions. It may also be used as a way for individuals to appear more likeable and agreeable 208 slapstick = type of humour that is based on simple actions, for example people hitting each other, falling down, etc double entendre = word or phrase that can be understood in two different ways, one of which usually refers to sex teacher's pet = pupil who has won the teacher's special favour; person who is treated as a favourite by one in authority political correctness = (sometimes disapproving) the principle of avoiding language and behaviour that may offend particular groups of people politically correct = term used to describe language, policies, or measures that are intended to avoid offence or disadvantage to members of particular groups in society. Since the late 1980s, the term has been used to describe a preference for inclusive language and avoidance of language or behaviour that can be seen as excluding, marginalizing, or insulting to groups of people disadvantaged or discriminated against, particularly groups defined by ethnicity, sex, gender, or sexual orientation. In public discourse and the media, the term is generally used as a pejorative with an implication that these policies are excessive or unwarranted person of colour = primarily used to describe any person who is not considered "white". In its current meaning, the term originated in, and is primarily associated with, the United States; however, since the 2010s, it has been adopted elsewhere in the Anglosphere (often as person of colour), including relatively limited usage in the United Kingdom, Canada, Australia, Ireland, South Africa, and Singapore (src: Wikipedia) blackface = practice of non-Black performers using burnt cork or theatrical make-up to portray a caricature of Black people on stage or in entertainment minstrel = entertainer, initially in medieval Europe. It originally described any type of entertainer such as a musician, juggler, acrobat, singer or fool; later, from the sixteenth century, it came to mean a specialist entertainer who sang songs and played musical instruments blackface minstrelsy = indigenous American theatrical form that constituted a subgenre of the minstrel show. Intended as comic entertainment, blackface minstrelsy was performed by a group of white minstrels (travelling musicians) with black-painted faces, whose material caricatured the singing and dancing of slaves. The form reached the pinnacle of its popularity between 1850 and 1870, when it enjoyed sizeable audiences in both the United States and Britain. Although blackface minstrelsy gradually disappeared from the professional theatres and became purely a vehicle for amateurs, its influence endured in later entertainment genres and media, including vaudeville theatre, radio and television programs, and the world-music and motion-picture industries of the 20th and 21st centuries (src: https://www.britannica.com/art/blackface-minstrelsy) gossamer = something super fine and delicate — like a spider web or the material of a wedding veil. The original gossamer, from which these meanings come from, is the fine, filmy substance spiders excrete to weave their webs. A dress can be gossamer-like, if its fabric is so sheer as to be see-through, or almost sexism = unfair treatment of people, especially women, because of their sex shortism = unfair treatment of people who are short (i.e. not tall) hobby horse = (sometimes disapproving) subject that sb feels strongly about and likes to talk about fourth wall (the ~) = performance convention in which an invisible, imaginary wall separates actors from the audience. While the audience can see through this "wall", the convention assumes the actors act as if they cannot. From the 16th century onward, the rise of illusionism in staging practices, which culminated in the realism and naturalism of the theatre of the 19th century, led to the development of the fourth wall concept. innuendo = indirect remark about sb/sth, usually suggesting sth bad or rude non sequitur = statement that does not seem to follow what has just been said in any natural or logical way vox pops (vox populi) = belief or sentiment shared by most people; the voice of the people It's all Greek to me = way of saying that you do not understand something that is said or written kindred spirit = person with similar ideas, opinions, etc self-deprecating = done in a way that makes your own achievements or abilities seem unimportant; ~ humour can be used as a way to make complaints, express modesty, invoke optimal reactions. It may also be used as a way for individuals to appear more likeable and agreeable follicle = one of the very small holes in the skin which hair grows from euphemism = word or phrase that replaces part of a sentence which is considered offensive or taboo – i.e. that cannot be talked about in “polite” conversation, e.g. 'to spend a penny' means 'to go to the toilet' gauge /ɡeɪdʒ/ = instrument for measuring the amount or level of sth to mock = to laugh at sb/sth in an unkind way, especially by copying what they say or do to ridicule = to make sb/sth look silly by laughing at them or it in an unkind way to elicit = to draw forth, make evident (what is latent) LGBTQ+ = lesbian, gay, bisexual, transgender, and questioning (or queer) - In use since the late 1980s, the initialism, as well as some of its common variants, functions as an umbrella term for marginalized sexualities and gender identities damn = swear word that people use to show that they are annoyed, disappointed, etc bloody = swear word that many people find offensive that is used to emphasize a comment or an angry statement stunned silence = silence resulting from such surprise or shock that nobody can think clearly or speak RP (received pronunciation) = approved pronunciation of British English; originally based on the King's English as spoken at public schools and at Oxford and Cambridge Universities (and widely accepted elsewhere in Britain); until recently it was the pronunciation of English used in British broadcasting to converse = to have a conversation with sb supremacy = position in which you have more power, authority or status than anyone else 207 20231201 15:30-16:30 15:45-16:45 1.5 1666 active Facilitating cultural changes - case study By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 2/2 Kvas advertising plan 20231127 hw20231201 pix/icons8-hand-with-pen-100_white.png 206 1/2 Kvas advertising plan active role_play visual aid You work as a (cross-cultural) marketing consultant for a soft drinks company that wants to export to new markets. ]]> Marketing consultant → convince the board of directors to export Kvass → find arguments to support its cross-cultural appeal → explain how you will adapt the advertising campaign to (a selection of) target markets e.g. China, Kazakhstan, Serbia (or any country / region relevant to you) It's a great opportunity for people to spend time together in a market featuring such strong indulgent / joy indexes! Individualist culture is dominant in that region. (...) that's why we believe generations Y and Z will enjoy spending time together away from their families. Just look at Hofstede's masculinity-femininity dimension in this region: it shows emphasis on building relationships (femininity → person-oriented) rather than being task-oriented. (...) that's why we need an advertisement which shows people going out together with friends rather than their extended family. Member of the board of directors → partly disagree with the marketing consultant → brain-storm possible obstacles to sales in target markets I'm afraid power-distance is just too omnipresent in this country! Such a drink without alcohol will never bring people from a collectivist culture together... even if it's about keeping traditions by drinking a natural drink like Kvass. Look at the changes of cultural values between your target cohorts of generations in this part of the world! (...) this means the elder generation will be more restrained & less likely to change their taste. There's too much uncertainty avoidance in your target markets: they'll never want to try our Kvass when they've had Coca-Cola for so many years! 205 2/2 Kvas advertising plan 20231201 hw20231204 active pix/icons8-hand-with-pen-100_white.png edit_ol_qa prep_ol_qa visual aid You work as a (cross-cultural) marketing consultant for a soft drinks company that wants to export to new markets. → write an advertising plan to export Kvass → support its cross-cultural appeal with relevant cultural dimensions (= recycle terminology) → describe a single, short advert for 2-3 target countries (1 paragraph only) e.g. China, Kazakhstan, Serbia (or any country / region relevant to you) → explain how you will adapt the advertising campaign to the selected target markets (with examples) ~ 350 words ]]> We believe generations Y and Z will enjoy spending time together drinking Kvass because... → examples of cross-cultural appeal (...) Our advertising plan is cost effective because we will be shooting basically the same story in different countries. In order to understand why our plan is effective, I'll explain the minor and major differences between the different versions. Indeed... → cultural characteristic of target country 1 Therefore... → scenario version 1 Indeed... → cultural characteristic of target country 2 Therefore... → scenario version 2 (...) 204 1 Facilitating changes with power distance, individualism & uncertainty avoidance active wip edit_ol_qa prep_ol_qa pix/icons8-cafe-100_white.png visual aid
]]> Why could Chinese people face difficulty when making changes? How would they react in the three scenarios? 1) the government wants to pass new laws (e.g. retirement age 70) 2) business tycoons want to launch a new social media platform 3) universities have to switch to distance learning (because of a new pandemic)... ✓ combination of high uncertainty avoidance and low individualism index = collectivist culture → cultural resistance to change suggested answers: ✓ government could pass laws without reaction from the population 〆individual entrepreneurs, visionary leaders may lack social support & initial interest from the public opinion without state endorsement ✓ university students probably wouldn't mind distance learning, the faculty could be more traditional but have little choice but to accept Why are Americans less resistant to transformations? How would they react in the three scenarios? 1) the government wants to pass new laws (e.g. retirement age 70) 2) business tycoons want to launch a new social media platform 3) universities have to switch to distance learning (because of a new pandemic)... ✓ combination of low uncertainty avoidance and high individualism index = individualist culture → cultural predisposition to change → American dream, self-made man suggested answers: 〆government could struggle with lobbies to pass laws ✓ business tycoons would have to convince linear active lawyers that their platforms observes consumer rights ✓ universities would be swift to propose their own (creative) initiatives tycoon = person who is successful in business or industry and has become rich and powerful to impede = to delay or stop the progress of sth swift = happening or done quickly and immediately What conclusions can you draw from data which distinguish Americans from the French? How would the latter react in the three scenarios? 1) the government wants to pass new laws (e.g. retirement age 70) 2) business tycoons want to launch a new social media platform 3) universities have to switch to distance learning (because of a new pandemic)... ✓ both feature high individualism indexes 〆uncertainty avoidance is stronger in France → long-term benefits of changes would need to be well-explained to gain French support Note: In individualistic cultures, universal institutions of the welfare state (like universal health care) create a generalized form of solidarity that frees people from family obligations. This is the reason why generalized interpersonal trust, impartial governance, rule of law and formal institutions only work in individualistic cultures suggested answers: 〆French government would (vainly?) quash strikes from trade unions 〆business tycoons would probably need to satisfy a myriad of bureaucratic procedures to launch their platform in France 〆both students & faculty would waste time trying to design academic solutions in line with their syllabuses vainly = without success myriad = extremely large number of sth to gain = to obtain or win sth, especially sth that you need or want to quash = to take action to stop sth from continuing Why can a developing economy like India face difficulty in implementing changes? How would they react in the three scenarios? 1) the government wants to pass new laws (e.g. retirement age 70) 2) business tycoons want to launch a new social media platform 3) universities have to switch to distance learning (because of a new pandemic)... 〆despite low uncertainty avoidance, Indians are 'crippled' by significant power distance & weak individualism index → would need a much lesser collectivist environment to break through → role of their family could be decreased by promoting housing for young couples suggested answers: ✓ government could pass laws without much reaction from the population, but may expect political resistance from small activist groups ✓ business tycoons might attract many Indian followers very quickly ✓ university students would be keen to propose their own (creative) initiatives (thanks to low uncertainty avoidance) but might be ignored by the establishment (due to power distance) crippled = deprived of, limited 203 9 Native speakers' dialect active wip edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png Can a language be taught without being occasionally politically incorrect? ✓ if native speakers are considered politically neutral in their environment... = reminiscent of a dialect → make sure your register matches the cultural context video British 🇬🇧or Indian 🇮🇳accent? | iRabbit #4 Moontajska Productions https://www.youtube.com/watch?v=OwRvUCi2s1U → watch the video → imagine what viewers may write in the comments → read sample comments → answer the questions]]> british_accent_or_indian_iRabbit_nr4_OwRvUCi2s1U.mp4 What is the Englishman accused of? [01:42] The damn thing doesn't seem to work I'm speaking the Queen's English Don't need your damn course Don't you bloody hell... It's a bloody umbrella 〆wrong behaviour Indian accent nano-supremacy micro-racism The fool doth think he is wise, but the wise man knows himself to be a fool... Did you Shakespeare me? ]]> damn = swear word that people use to show that they are annoyed, disappointed, etc bloody = swear word that many people find offensive that is used to emphasize a comment or an angry statement Why do you think Maria has a Soviet Union like accent? [02:15] ✓ caricature of threatening, totalitarian regime "I beg your pardon?" Why does the Englishman ask if Maria is from another planet? [02:23] ]]> ✓ he is not sure he has understood her well & pretends to be very surprised by what she is suggesting ✓ she explains they don't tolerate any racist, sexist, homophobic, white supremacist, neocolonial insinuations on their platform → he thinks this is excessive because he probably doesn't consider himself using such language = fish can't see water Do you think British English will become a dialect one day? Why / why not? ✓ it may have already... ✓ more non native people speak English than natives → approximately 7.8 billion inhabitants ✓ 1.35 billion speak English ~ 360 million people speak English as a first language ! most common first language is Chinese, then Spanish (English = 3rd) ✓ English is by far the most commonly studied Should RP (received pronunciation, aka BBC English) still be the kind of language taught? The truth is this is now reality. I was teaching in a class in a British University (can't name it here, or I will get sued!). It was a post-graduate class, and almost all the students were international, including Chinese, Indians, many East Europeans, Italians, French, German etc. There were just a couple of English students in the class. Every class had a case or exercise, so there was lots of group discussion in the class. Most of the time, students spoke with their respective accents in the class, but everybody understood each other all the time. And then one day, one of the few English students (who were mostly silent) spoke and made his point. Suddenly there was a stunned silence in the class! And I quickly realized this was because not one of the students understood a word of what he spoke (except for the couple of other English students!). This student was from Liverpool. Then one of the international students politely requested him to repeat what he said. Again, none of the students understood him. Then he repeated himself a third time. And then out of sheer frustration, he just said 'oh well, forget it', and gave up! But by then I had picked up what he said, and interpreted what he said for the rest of the class. That scene was remarkable for me. This was a British University sitting in the heart of London, offering a British PG degree. And yet, all the international students could converse and understand each other perfectly in English, except when the actual native English student spoke! That to me suggested English had now truly become an international language, and was no more owned by England! (although England will always get full credit for having created the language). @stephenmani8495 https://www.youtube.com/watch?v=OwRvUCi2s1U ]]> RP (received pronunciation) = approved pronunciation of British English; originally based on the King's English as spoken at public schools and at Oxford and Cambridge Universities (and widely accepted elsewhere in Britain); until recently it was the pronunciation of English used in British broadcasting to converse = to have a conversation with sb stunned silence = silence resulting from such surprise or shock that nobody can think clearly or speak 202 damn = swear word that people use to show that they are annoyed, disappointed, etc bloody = swear word that many people find offensive that is used to emphasize a comment or an angry statement stunned silence = silence resulting from such surprise or shock that nobody can think clearly or speak RP (received pronunciation) = approved pronunciation of British English; originally based on the King's English as spoken at public schools and at Oxford and Cambridge Universities (and widely accepted elsewhere in Britain); until recently it was the pronunciation of English used in British broadcasting to converse = to have a conversation with sb slur = unfair remark about sb/sth that may damage other people's opinion of them supremacy = position in which you have more power, authority or status than anyone else 201 20231127 15:45-16:45 15:30-16:30 1.5 1666 active Facilitating cultural changes By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 3 Dimensions and dynamics of national culture: synthesizing Hofstede with Inglehart's utility ladder of freedoms (2 / 2) 20231124 hw20231127 Synthesizing Hofstede with Inglehart with 3 dimensions Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart by Christian Welzel, published online October 2, 2018 in Sage Journals → answer the questions ]]> 200 3 Dimensions and dynamics of national culture: synthesizing Hofstede with Inglehart's utility ladder of freedoms (2 / 2) active 20231124 hw20231127 Synthesizing Hofstede with Inglehart with 3 dimensions edit_short_reading_floating prep_short_reading_floating The “revised theory of modernization” predicts that national cultures change, but that relative country rankings do not... (...) https://journals.sagepub.com/doi/10.1177/0022022118798505 Acknowledgements The authors thank Costas Katsikeas, Neil Morgan, Robbert Maseland, Loek Halman, the reviewers, and the editor for their useful suggestions and comments Christian Welzel ORCID iD https://orcid.org/0000-0002-1562-3580 Read the excerpt from Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart by Christian Welzel, published online October 2, 2018 in Sage Journals → answer the questions ]]> What are the three dimensions collapsed by Welzel from the initial Hofstede cultural dimensions? Collectivism–Individualism ↔ collectivism/individualism + masculinity/femininity Duty–Joy ↔ restraint/indulgence Distrust–Trust ↔ uncertainty avoidance + power distance What happens when socio-economic development improves objective living conditions? ✓ orientations are shifting over the generations (a) from Collectivism toward Individualism (b) from Duty toward Joy Does socio-economic development affect a culture's trust or distrust indexes? 〆no clear shift from Distrust toward Trust or vice versa What values are required in an industrial society? ✓ industrial structures require rational, hierarchical forms of organization and deferential attitudes toward authority What values does a post-industrial economy need? ✓ in a service-dominated, post-industrial economy, information processing and communication become more important. → values such as self-expression and autonomy begin to replace self-restraint and obedience obedience = submission to another's rule or authority. 3 compliance with a law or command Why do moral reasoning capacity and empathy expand in a post-industrial society? ✓ people are used to handle complex situations ✓ deal with abstract constructs ✓ cope with social diversity → emphasis on individual self-determination → emphasis on equal opportunities → gives rise to emancipative (AmEn) (emancipating BrEn) values → supports universal freedoms emancipative(AmEn) (emancipating BrEn) = permitting or conducive to the reduction of restraints on behaviour; freeing, liberating Although national cultures change, why do countries seem to remain at a rather stable cultural distance from each other? ✓ similar socio-economic transformations change values in the same direction ✓ (but) countries continue to move along separate trajectories → reflects the lasting impact of remote, country-specific historic drivers Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart Christian Welzel 20181002 https://journals.sagepub.com/doi/10.1177/0022022118798505
utility ladder of freedoms = demonstrates a universal principle in the functioning of the human mind: when both security and freedom are in short supply, people prioritize security because security is a necessity to survive. But as soon as people feel safe, they begin to prioritize freedom because freedom is essential to thrive, in allowing ingenuity, creativity, and recreational pleasure revised theory of modernization = evolutionary theory of emancipation =
199 2 McDonald’s advertisements in different countries active wip edit_ol_qa prep_ol_qa pix/icons8-microscope-100_white.png McDonald’s advertisements in different countries Watch the video https://www.youtube.com/watch?v=pMLrVP_E-jA → answer the questions ]]> mcdonald_s_ads_different_countries_pMLrVP_E-jA.mp4 What lifestyle (in terms of joy / restraint) is depicted in the USA? ✓ multicultural environment → linear-active communication → low uncertainty avoidance → low power distance ✓ spending time with friends (rather than with family) → individualist culture ✓ active, outdoor lifestyle → short-term orientation → joy (= indulgence) What forms of power distance & uncertainty avoidance are challenged in Taiwan? ✓ almost no dialogue → reactive culture ✓ fear of sexual orientation disclosure + respect for father → high power distance → uncertainty avoidance clash between generations ✓ tolerance to homosexuality → generational shift from distrust to trust → joy (= indulgence) How does McDonald comply with the local power distance & restraint of Arabic cultures? ✓ follow modern life styles → joy (= indulgence) ✓ observe traditions of elder eating first → high power distance → uncertainty avoidance ✓ family gathering → collectivist culture What message (in terms of joy & masculinity - femininity) is conveyed in Denmark? ✓ McDrive as a convenient life style → joy (= indulgence) ✓ unisex because absence of gender related clues → inclusion ✓ broken arm, (too) short arm... → equity → femininity (i.e. no masculine dominance) How are the collectivist & indulgence cultural dimensions suggested in the Indian version? ✓ sharing feelings with family & friends → collectivist culture ✓ (very) emotional display of feelings (when eating spicy McDonald burgers) → multi active ✓ McDonalds observes spicy, Indian eating habits → joy (= indulgence) ✓ musicality → femininity (i.e. no masculine dominance) How would you market & prepare an advert for a Russian audience? ✓ birthday party → collectivist culture ✓ children & families → long-term orientation ✓ happy moment → joy (= indulgence) ← generational shift from restraint cultural habits 198 2/2 Kvas advertising plan 20231127 hw20231201 active pix/icons8-hand-with-pen-100_white.png prep_ol_qa edit_ol_qa visual aid You work as a (cross-cultural) marketing consultant for a soft drinks company that wants to export to new markets. → write an advertising plan to export Kvass → support its cross-cultural appeal with relevant cultural dimensions (= recycle terminology) → describe a single, short advert for 2-3 target countries (1 paragraph only) e.g. China, Kazakhstan, Serbia (or any country / region relevant to you) → explain how you will adapt the advertising campaign to the selected target markets (with examples) ~ 350 words ]]> We believe generations Y and Z will enjoy spending time together drinking Kvass because... → examples of cross-cultural appeal (...) Our advertising plan is cost effective because we will be shooting basically the same story in different countries. In order to understand why our plan is effective, I'll explain the minor and major differences between the different versions. Indeed... → cultural characteristic of target country 1 Therefore... → scenario version 1 Indeed... → cultural characteristic of target country 2 Therefore... → scenario version 2 (...) 197 deferential = polite and showing respect obedience = submission to another's rule or authority. 3 compliance with a law or command emancipative(AmEn) (emancipating BrEn) = permitting or conducive to the reduction of restraints on behaviour; freeing, liberating 196 20231124 15:30-16:30 1.5 1666 active Hofstede cultural models, Inglehart, Welzel utility ladder of freedoms By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 3/3 Regional sales manager in Baku 20231120 hw20231124_n21 1 Dimensions and dynamics of national culture: synthesizing Hofstede with Inglehart's utility ladder of freedoms (1 / 2) 20231120 hw20231124_n2 Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart by Christian Welzel, published online October 2, 2018 in Sage Journals → are the statements true or false? ]]> 195 4/3 Regional sales manager in Baku Academic coordinator in Baku - Feedback wip pix/icons8-hand-with-pen-100_white.png edit_ol_qa prep_2columns_2qa prep_ol_qa visual aid → write skills & qualities expected from the ideal candidate to the panel of professors → justify your choice (recycle cultural dimensions terminology) ]]> Striking a balance between local UAI (uncertainty avoidance index) and Russian LTO (long term orientation vs short term normative orientation) is essential, indeed (...) → example situation 〆(...) Russia has one of the best formations in the whole world. Russia ranks 23rd in the education ranking for 2022. At the same time, Azerbaijan is in the 65th position. It should be concluded that the introduction of Russian experts into the education system of Azerbaijan would be a good opportunity for Baku to succeed in the education process ✓ interesting idea... 〆but dangerous introduction because you could be suggesting a condescending attitude 〆The ideal candidate for the Faculty Council will have a number of skills and qualities that will help him/her successfully perform the duties of an academic coordinator in Baku → you haven't described these skills & qualities by recycling cultural dimension tools covered during the lesson (...) 〆while all this is true (though rather general), there is no explanation how skills should match the needs of the cultural dimensions involved 〆The ability to work in a team helps you integrate more successfully into a new environment → how can you express this ability in terms of power distance? 〆(...) and establish contacts with colleagues → how can you express this ability in terms of masculinity - femininity? 〆Flexibility and adaptability help you successfully cope with new tasks → how can you express this ability in terms of uncertainty avoidance & linear active vs multi active approaches? 〆/✓ For example, if students from Azerbaijan and Russia were offered to prepare a joint project, according to which each of the representatives of cultures has different views on it. In this case, the coordinator can resolve the problem by offering a rational solution that will suit both sides. Could you explain how you achieve a solution by taking into consideration the masculinity - femininity, or power distance cultural dimension? 〆/✓ (...) you should not forget about their right to speak their national language which is convenient for them. Neither side should adapt to the other when it comes to comfort. To this issue, we can recall the recent meetings of some heads of state, at which the President of Kazakhstan, who speaks excellent Russian, suddenly began to speak in his native language, forcing members of the congress from Russia to look for their headphones What does this (rather confusing) example suggest? power distance? self indulgence vs restraint?  〆In the realm of international collaborations, an understanding and appreciation of both Russian and Azerbaijani cultures are imperative. This cultural proficiency serves as the bedrock for effective communication, positive relationship building, and the creation of a harmonious academic exchange environment that fosters mutual understanding and respect (...) The ideal candidate should demonstrate a proven track record in project management, capable of overseeing the minutiae of scheduling, logistics, and implementation (...) This individual will serve as the linchpin, fostering educational collaboration and cultural understanding between the two nations, and steering the academic exchange program towards unprecedented success. The careful consideration of these attributes in the selection process is paramount, promising a future of enriched educational partnerships and international camaraderie 〆too emphatic, pompous → very posh (academic) language but - unfortunately - rather little recycling of cultural dimensions covered in class (Nubar Bunyatova) ✓ This ability will reduce cultural problems that may arise, such as differences in power distance, individualism versus collectivism, masculinity versus femininity, or uncertainty avoidance. For example, the attitude of the employer to the employee may differ depending on gender in Azerbaijan. At the workplace, the employer's requirements for a female employee may be less than for a male employee, even if the wages of both sexes are the same, while in Russia there are no such differences. ✓ tangible facts () ✓ As Azerbaijan is a country where large power distance predominates, the candidate is to be respectful, delicate and compromising. For example, talking to older colleagues one should show respect, patience and be a good listener ✓ simple (almost too simple?) example (Daria Sigaeva) ✓ (...) a similar trait between people in these two countries is high perception of uncertainty avoidance. This means that the candidate should constantly analyze possible work options or problem solutions, not make hasty decisions and be confident in the results of their actions. "A bird in the hand is worth two in the bush" is a clear example of it ✓ use of a proverb to support argumentation () ✓ One of the most important qualities to look for in them are assertiveness and leadership. This goes somewhat contrary to what I said earlier about collectivism. However, Azerbaijan is a country with a high perception of masculinity ✓ critical thinking (Nubar Bunyatova) ✓ (...) good at communication, adapting their style to accommodate Azerbaijan's multi-active culture, which emphasizes fluid and expressive communication ✓ academic terminology + plain English explanation (Olga Medvedeva) ✓ the candidate should be flexible. For example, he/she has to understand that most people and organizations in this country are short-term oriented. It means that long-term planning is not common practice for this region ✓ simple example (Olga Medvedeva) ✓ People from Russia, due to their multi-active culture, can sometimes be very emotional and open. People from Azerbaijan are more reactive. It means that they do not talk about their personal life, feelings and problems at work. It is better not to trouble them with the personal questions and not be very emotional with fellow workers ✓ simple, well-justified piece of advice You put the group's priorities higher than your own It’s important because you will be working with professors and students from Azerbaijan, which is a collectivist culture.  → Loyalty to your colleagues, trustworthiness and harmony with other staff members are among the most crucial responsibilities expected of you. You are a caring and helpful employee Azerbaijanis have feminine values, so relations between colleagues in organizations are more sincere and warm, and conflicts are solved through mutual consent. → For example, if an Azerbaijani student did something wrong (e.g., filled out a document incorrectly, didn’t bring a document), you should solve this situation in a polite and friendly manner, without aggression and direct conflict (offer help in filling out a document, give another copy of the document). You are perceptive: you understand both verbal and non-verbal communication Since Azerbaijanis belong to a high-context culture, they tend to communicate implicitly using different gestures.  → For example, you should point to an object not with one finger, but with your whole hand, otherwise it may seem rude (e.g., when showing a presentation, a document). You are patient, respectful, considerate and humble Azerbaijanis are reactive, meaning they don't interrupt you, they listen attentively, and they probably won't ask unnecessary questions in case of a misunderstanding so as not to lose face.  → For instance, they may not complete their duties on time because they may not have fully understood them, which could lead to missing deadlines. In this case, you should not only notice it and realize the reason for it, but also help them in a very indirect and polite way so that they don't think they are incompetent. You know how to behave in a hierarchical system Azerbaijan, like Russia, shows a significantly high score of power distance. You will be told what to do and you will have to report your tasks to your superiors.  It also means that older people need to be respected.  → To show respect for older people in Azerbaijan you should initiate greetings first and address them by their first name, followed by the appropriate title. You are cautious and careful when it comes to risk Since both Russia and Azerbaijan have a high uncertainty avoidance score, you must be prepared to work and behave in a rigorous manner, thinking through every innovation.  → If you, for example, want to propose something new and innovative, you need to examine every detail of this plan and only then present your idea. You respect traditions, but also prepare for the future Since Russia values long-term orientation and Azerbaijan values short-term orientation, you need to find a balance between the two. You have to be able to focus on the current moment, but also look to the future and plan ahead.  → For example, you have organized an exchange of Russian and Azerbaijani students. At the moment you have to think about their accommodation in the dormitories, as they will be arriving soon. But in the future, you will need to help them with their studies, insurance, etc., which you should think about now to avoid problems. You can interact with both Russians and Azerbaijanis, understand their cultural peculiarities, and be a "bridge" between these two cultures in order to maintain successful communication. → For example, during a meeting, Russian and Azerbaijani professors start discussing the peculiarities of their exchange studying programs, and a misunderstanding of some type occurs. Russia and Azerbaijan both communicate using the full range of communicative capabilities (gestures, body language, verbal or non-verbal messages). But these gestures and non-verbal messages can be misunderstood or misinterpreted, leading to confusion and even negative outcomes. You should help them understand each other in a very polite way so that they don't feel embarrassed.  → Also, Azeris are reactive people, while Russians are multi-active. That’s why at the end of the meeting, it is better to check whether they have understood the main ideas and explain some points that may seem questionable or complicated. ]]> https://pjms.zim.pcz.pl/resources/html/article/details?id=611272&language=en ]]> 194 1 Dimensions and dynamics of national culture: synthesizing Hofstede with Inglehart's utility ladder of freedoms (1 / 2) active 20231120 hw20231124_n2 Synthesizing Hofstede with Inglehart edit_short_reading_floating prep_short_reading_floating monochronic, polychronic by Edward T.Hall linear-active, multi-active, reactive by R.Lewis OCEAN by McCrae 6 cultural dimensions by Hofstede How can they take into consideration changes due to globalisation?
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Every day, another 45 publications worldwide cite the cross-cultural work of Geert Hofstede (1980, 2001) and Ronald Inglehart (1971, 1990, 1997). Together, Hofstede and Inglehart have received over 200,000 citations, making them two of the world’s most frequently quoted social scientists (Google Scholar). While Hofstede is known for identifying several dimensions of cross-cultural variation, Inglehart’s key contribution consists in a dynamic theory of cultural change. (...) https://journals.sagepub.com/doi/10.1177/0022022118798505 Acknowledgements The authors thank Costas Katsikeas, Neil Morgan, Robbert Maseland, Loek Halman, the reviewers, and the editor for their useful suggestions and comments Christian Welzel ORCID iD https://orcid.org/0000-0002-1562-3580 Read the excerpt from Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart by Christian Welzel, published online October 2, 2018 in Sage Journals → are the statements true or false? ]]> [ T / F] Older generations have become more individualistic and more joyous [ F ] younger generations [ T / F ]Variation in national cultural orientations is the same in each country, due to lasting intercept differences in developmental trajectories that trace back to remote historic drivers [ F ] Variation in national cultural orientations is unique to each country [ T / F ] There was a massive generational shift in cultural orientations among the public of affluent Western democracies, from a priority on existential security (i.e., “materialist” values) toward a priority on expressive freedom (i.e., “postmaterialist” values) [ T ] [ T / F ] When people feel safe, they begin to prioritize freedom because it allows creativity and recreational pleasure [ T ] [ T / F ] Socio-economic transformations that turn the nature of life from a source of opportunities into a source of threats nurture a generational shift in priorities from “survival” to “emancipative” values [ F ] Socio-economic transformations that turn the nature of life from a source of threats into a source of opportunities nurture a generational shift in priorities from “survival” to “emancipative” values [ T / F ] Welzel's evolutionary theory of emancipation suggests emancipatory value change is a self-driven automatism, it is not culture-specific [ T ] [ T / F ] The utility-value link helps adjust our subjective values to life’s objective utilities, to keep our goals in touch with reality but it doesn't makes moral progress possible [ F ] The utility-value link helps making moral progress possible too [ T / F ] According to the utility ladder of freedoms, we climb the ladder as soon as opportunity allows for this ascension [ T ] We are evolutionary hard-wired to stay on the lower rungs only to prioritize security [ T / F ] Adaptive value changes happen mostly within generations [ F ] Changes usually proceed much more profoundly between generations because people tend to stick more strongly to their once-adopted values as they get older Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart Christian Welzel 20181002 https://journals.sagepub.com/doi/10.1177/0022022118798505
utility ladder of freedoms = demonstrates a universal principle in the functioning of the human mind: when both security and freedom are in short supply, people prioritize security because security is a necessity to survive. But as soon as people feel safe, they begin to prioritize freedom because freedom is essential to thrive, in allowing ingenuity, creativity, and recreational pleasure rung = one of the bars that forms a step in a ladder
193 2 Blessed with Masculinity, Dasa Hink wip move_html5_video dasa_hink_blessed_with_masculinity_pWWuwllhBL4.mp4 192 2 pix/icons8-collaboration-100_white.png Women in culture across centuries wip active deck_shuffled_lines_halign deck_shuffled_lines_valign How has the role of women changed over the centuries? How representative is it of a country's culture? → watch the video → use the following cultural characteristics to describe the pictures → answer the following questions 1) How do you think these women feel? To what extent are they emancipated in their cultural environment? 2) What is the relationship between the woman posing and the painter / viewer? 3) How has this relationship changed over the centuries (in terms of cultural dimensions)? 4) Whose role would you like to play if you were an actress? Why? ]]>
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Mona Lisa, 1503 half-length portrait painting by Italian artist Leonardo da Vinci. Considered an archetypal masterpiece of the Italian Renaissance, it has been described as "the best known, the most visited, the most written about, the most sung about, [and] the most parodied work of art in the world."
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Grande Odalisque, aka Une Odalisque or La Grande Odalisque, 1814 oil painting by Jean-Auguste-Dominique Ingres depicting an odalisque, or concubine. Ingres' contemporaries considered the work to signify Ingres' break from Neoclassicism, indicating a shift toward exotic Romanticism
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Blessed with Masculinity, Dasa Hink It tells stories from the last couple of years, of failing in life and love and of falling in love. This song was written just before I actually got pregnant. It was the first step towards admitting to myself that this is what I want, which was a hard thing to do. A kind of love song to my partner, and a kind of spiritual hymn. https://www.youtube.com/watch?v=pWWuwllhBL4&t=11s https://www.thetemporaldimension.com/dasahink
]]> 191 3 Dimensions and dynamics of national culture: synthesizing Hofstede with Inglehart's utility ladder of freedoms (2 / 2) active 20231124 hw20231127 Synthesizing Hofstede with Inglehart with 3 dimensions prep_short_reading_floating edit_short_reading_floating The “revised theory of modernization” predicts that national cultures change, but that relative country rankings do not... (...) https://journals.sagepub.com/doi/10.1177/0022022118798505 Acknowledgements The authors thank Costas Katsikeas, Neil Morgan, Robbert Maseland, Loek Halman, the reviewers, and the editor for their useful suggestions and comments Christian Welzel ORCID iD https://orcid.org/0000-0002-1562-3580 Read the excerpt from Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart by Christian Welzel, published online October 2, 2018 in Sage Journals → answer the questions ]]> What are the three dimensions collapsed by Welzel from the initial Hofstede cultural dimensions? Collectivism–Individualism Duty–Joy Distrust–Trust What happens when socio-economic development improves objective living conditions? ✓ orientations are shifting over the generations (a) from Collectivism toward Individualism (b) from Duty toward Joy Does socio-economic development affect a culture's trust or distrust indexes? 〆no clear shift from Distrust toward Trust or vice versa What values are required in an industrial society? ✓ industrial structures require rational, hierarchical forms of organization and deferential attitudes toward authority What values does a post-industrial economy need> ✓ in a service-dominated, post-industrial economy, information processing and communication become more important. → values such as self-expression and autonomy begin to replace self-restraint and obedience Why do moral reasoning capacity and empathy expand in a post-industrial society? ✓ people are used to handle complex situations ✓ deal with abstract constructs ✓ cope with social diversity → emphasis on individual self-determination → emphasis on equal opportunities → gives rise to emancipative values → supports universal freedoms Although national cultures change, why do countries seem to remain at a rather stable cultural distance from each other? ✓ similar socio-economic transformations change values in the same direction ✓ (but) countries continue to move along separate trajectories → reflects the lasting impact of remote, country-specific historic drivers Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart Christian Welzel 20181002 https://journals.sagepub.com/doi/10.1177/0022022118798505
utility ladder of freedoms = demonstrates a universal principle in the functioning of the human mind: when both security and freedom are in short supply, people prioritize security because security is a necessity to survive. But as soon as people feel safe, they begin to prioritize freedom because freedom is essential to thrive, in allowing ingenuity, creativity, and recreational pleasure revised theory of modernization = evolutionary theory of emancipation =
190 4 Evolutionary theory of emancipation active edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png visual aid
source: https://journals.sagepub.com/doi/10.1177/0022022118798505 ]]> https://journals.sagepub.com/doi/10.1177/0022022118798505 ]]> visual aid
source: https://journals.sagepub.com/doi/10.1177/0022022118798505 ]]> https://journals.sagepub.com/doi/10.1177/0022022118798505 ]]> visual aid
source: https://journals.sagepub.com/doi/10.1177/0022022118798505]]> https://journals.sagepub.com/doi/10.1177/0022022118798505 ]]> What conclusions can you draw? (...) Our analysis collapses Hofstede’s six-dimensional framework to a three-dimensional framework. The (first) Collectivism–Individualism dimension mimics Hofstede’s Individualism dimension. It also correlates with Power Distance, which is not surprising because just as in Hofstede’s original case Individualism and Power Distance form one factor. The second dimension, Duty–Joy, captures Hofstede’s Restraint-Indulgence. The third dimension, Distrust–Trust, is statistically closely related to Hofstede’s Uncertainty Avoidance dimension (...) 1.Cultural change is substantial. Societies have become more individualistic and more joyous. We also observe a change in the direction of less trust and more distrust, but these changes are relatively small compared with the cultural change observed for Individualism and Joy. 2. Cultural differences can be explained by three factors: (a) economic development, (b) generational effects, and (c) a country’s unique geographic location and (political) history. Economic development and generational shifts account for approximately half of the variation in cultural change. As the level of economic development increases, and people experience higher levels of existential security and lives filled with more opportunities, both Individualism and Joy increase. Our analysis suggests that approximately the other half of national cultural differences can be related to each country’s unique geography and history. 3. Collectively, our findings imply that national cultural differences are quite persistent over time. Cultural change seems of absolute nature, and relative country rankings tend to be rather stable. source: https://journals.sagepub.com/doi/10.1177/0022022118798505 ]]> 189 6 Human Empowerment Framework wip active edit_ol_qa pix/icons8-collaboration-100_white.png Inglehart and Welzel (2005) find that people in countries in which existential hardship prevails cling to protective orientations that support authoritarian institutions. By contrast, in countries with thriving existential conditions people adopt emancipatory orientations that support liberal institutions. pg 6 "Evolution, Empowerment and Emancipation: How Societies Ascend the Utility Ladder of Freedoms", Series: Sociology, WP BRP 29/SOC/2013 Look at the chart → answer the questions]]> visual aid
Christian Welzel Centre for the Study of Democracy, Leuphana University Lueneburg, Germany Ronald Inglehart University of Michigan and Higher School of Economics https://www.academia.edu/28721883/Christian_Welzel_Ronald_Inglehart_Evolution_Empowerment_and_Emancipation_How_Societies_Ascend_the_Utility_Ladder_of_Freedoms_Series_Sociology_WP_BRP_29_SOC_2013 ]]> What existential conditions were lacking in the Soviet Union? 〆material resources What emancipative values can learning foreign languages bring? How could power distance and uncertainty avoidance slow down the development of political participation rights? 188 187 20231120 15:45-16:45 1.5 1666 active Case study - Practice with Hofstede cultural dimensions By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 1 Recent discoveries about cultural differences 20231117 hw20231120 pix/icons8-microscope-100_white.png There are millions of people in each and every culture. Aren't there cultural differences between individuals? How do the Hofstede cultural dimensions cope with disparities? Watch the video [13:12-18:37]. → answer the questions video Geert Hofstede - Recent Discoveries about Cultural Differences https://www.youtube.com/watch?app=desktop&v=LBv1wLuY3Ko ]]> 186 1 Recent discoveries about cultural differences 20231117 hw20231120 active edit_ol_qa prep_ol_qa pix/icons8-microscope-100_white.png There are millions of people in each and every culture. Aren't there cultural differences between individuals? How do the Hofstede cultural dimensions cope with disparities? Watch the video [13:12-18:37]. → answer the questions video Geert Hofstede - Recent Discoveries about Cultural Differences https://www.youtube.com/watch?app=desktop&v=LBv1wLuY3Ko ]]> geert_hofstede_recent_discoveries_about_cultural_differences_LBv1wLuY3Ko.mp4 Why did McCrae (author of the Big Five - Ocean) contact G.Hofstede? What did he discover? [13:40-14:15] ✓ McCrae had data on personality ✓ discovered that Big Five differences between countries were correlated with Hofstede's national cultural dimensions [13:38] ✓ found a link between national culture dimensions personality dimensions [13:50] What are the Big Five (Ocean) or Big Six? How do they correspond to the Hofstee cultural dimensions and/or Lewis model? [14:16-15:28] 1. Openness to experience 2. Conscientiousness 3. Extraversion 4. Agreeableness 5. Neuroticism 6. Dependence on others Openness to experience ↔ intelligence → uncertainty avoidance Conscientiousness ↔ precise or sloppy → linear active or multi-active → long-term orientation → masculinity (task-oriented) vs femininity (person-oriented) Extraversion ↔ intro or extra directed (introvert vs extrovert) → low-context vs high-context → masculinity (task-oriented) vs femininity (person-oriented) → indulgence / restraint Agreeableness ↔ nice or nasty → power distance → masculinity (task-oriented) vs femininity (person-oriented) Neuroticism ↔ stable or unstable → linear active / reactive vs multi-active → indulgence / restraint Dependence on others ↔ collectivist or individualistic → individualism-collectivism Does the Hofstede national dimension take into account cultural variations among regions? [15:38-16:17] ✓ yes, you acquire values of the region you are born in [16:17] What is evidenced by the survey of Brazil [16:32-18:37]? ✓ Brazil consists of 27 states southern population immigrated from European countries north western population features African origins northern people are of native Indian origin → all are always closer to each other than to their neighbours 185 2 WFS - World Values Survey wip edit_ol_qa prep_ol_qa pix/icons8-microscope-100_white.png Is national culture more powerful than regions? Watch the video [18:46-21:25]. → answer the questions video Geert Hofstede - Recent Discoveries about Cultural Differences https://www.youtube.com/watch?app=desktop&v=LBv1wLuY3Ko ]]> geert_hofstede_recent_discoveries_about_cultural_differences_LBv1wLuY3Ko.mp4 What has WVS (World Values Survey) demonstrated [18:46]? ✓ despite differences among regions, regions always tended to look for other regions from the same country [20:32] How do Indonesia & Malaysia confirm the reliability of the cultural model? [20:53-21:25] ✓ same language ✓ similar histories (of colonisation) → Indonesian regions cluster with other Indonesian ones → national culture is more powerful 184 wip textbook tmp_pdf/F00010763-WVS__Results_By_Country_2017-2022_v5.0.0.pdf tmp_pdf/F00010738-WVS-7_Master_Questionnaire_2017-2020_English.pdf F00010738-WVS-7_Master_Questionnaire_2017-2020_English.pdf











]]> 183 3 Research wip prep_ol_qa edit_ol_qa pix/icons8-collaboration-100_white.png Are your personal values representative of your national ones? 2017 -2021 WORLD VALUES SURVEY WAVE 7 MASTER SURVEY QUESTIONNAIRE Similar to the previous waves, WVS-7 questionnaire is an extensive research tool comprising 290 questions and measuring cultural values, attitudes and beliefs towards gender, family, and religion, attitudes and experience of poverty, education, health, and security, social tolerance and trust, attitudes towards multilateral institutions, cultural differences and similarities between regions and societies. In addition, the WVS-7 questionnaire has been elaborated with the inclusion of such new topics as the issues of justice, moral principles, corruption, accountability and risk, migration, national security and global governance https://www.worldvaluessurvey.org/WVSContents.jsp → answer a (brief) selection of questions from the WVS → check average sample answers from Russian surveys → compare dominant & less frequent answers with your own → discuss how representative they are of Russian culture in comparison with 2-3 other countries of your choice]]> Q2- For each of the following aspects, indicate how important it is in your life. Would you say it is very important, rather important, not very important or not important at all pg 151 Friends pg 153 Leisure time pg 155 politics pg 157 work pg 159 religion Q7- Here is a list of qualities that children can be encouraged to learn at home. Which, if any, do you consider to be especially important? Please choose up to five. pg 161 Good manners pg 163 independence pg 165 hard work pg 167 feeling of responsibility pg 169 imagination pg 171 tolerance and respect for other people pg 173 thrift saving money and things pg 175 determination, perseverance pg 177 religious faith pg 179 not being selfish (unselfishness) pg 181 obedience Q18- On this list are various groups of people. Could you please mention any that you would not like to have as neighbours? Q22- On this list are various groups of people. Could you please mention any that you would not like to have as neighbors? pg 191 Homosexuals pg 197 Unmarried couples living together Q36- Do you agree, disagree or neither agree nor disagree with the following statements?: pg 225 Homosexual couples are as good parents as other couples Q107- Now I'd like you to tell me your views on various issues. How would you place your views on this scale? 1 means you agree completely with the statement on the left; 10 means you agree completely with the statement on the right; and if your views fall somewhere in between, you can choose any number in between. pg 377 Private vs state ownership of business pg 379 Government responsibility Q142- To what degree are you worried about the following situations? pg 446 Losing my job or not finding a job Q147- To what degree are you worried about the following situations? pg 456 A terrorist attack Q149- Most people consider both freedom and equality to be important, but if you had to choose between them, which one would you consider more important? pg 460 Russia Q150- Most people consider both freedom and security to be important, but if you had to choose between them, which one would you consider more important? pg 462 Russia Q152- People sometimes talk about what the aims of this country should be for the next ten years. On this card are listed some of the goals which different people would give top priority. Would you please say which one of these you consider the most important? pg 466 Russia Q184- Please tell me for each of the following statements whether you think it can always be justified, never be justified, or something in between, using this card. pg 530 Abortion pg 538 euthanasia Q250- How important is it for you to live in a country that is governed democratically? On this scale where 1 means it is “not at all important” and 10 means “absolutely important” what position would you choose? pg 681 182 1/3 Regional sales manager in Baku active role_play visual aid You are a consultant of Russian ethnicity born in Baku in the Soviet Union with local experience in sales & marketing. → brain-storm possible hurdles you may face with the local sales force e.g. power-distance, masculinity-femininity... ]]> Consultant of Russian ethnicity born in Baku You believe one female director of sales has more potential than others for succeeding in this position although you are aware they have never had a female manager before. Haven't you heard of the country's recent efforts to rejuvenate its traditional image? e.g. Baku hosted the 57th Eurovision Song Contest in 2012, the 2015 European Games, 4th Islamic Solidarity Games, the European Grand Prix in 2016, the final of the 2018–19 UEFA Europa League I really don't think choosing a female director of sales would be a bad choice if she's competent! Business consultant → disagree with the other consultant → brain-storm possible hurdles a female director of sales may face with the local force I'm afraid power-distance is just too omnipresent in this country! Think about Hofstede's masculinity-femininity... 181 2/3 Regional sales manager in Baku active wip pix/icons8-lecturer-100_white.png prep_2columns_2qa prep_ol_qa visual aid → prepare a 5min presentation to the shareholders to explain your choice → make sure you answer at least the questions below ]]> Introduction
• • •
Why may a person-oriented approach be a better choice?
• • •
How can high-context awareness help a female regional sales manager in this position between Moscow and Baku?
• • •
What steps should the regional sales manager take to counterbalance uncertainty avoidance?
• • •
Conclusion
• • •
]]> supremacist = person who believes that their own race is better than others and should be in power • • •
• being person-oriented rather than task-oriented (femininity rather than masculinity) may be risky given high uncertainty avoidance... • but could prove more diplomatic when only starting out in new markets with new partners • you don't want to impose your views (and be perceived as a supremacist!...)
• be attentive to what is expected before launching any new strategy • learn 'to read the air' • = high-context skill
• ask a senior person from Baku to introduce him/her to the local team • use senior endorsement to satisfy local power distance & uncertainty avoidance • (...)
• • •
]]> 180 3/3 Regional sales manager in Baku 20231120 hw20231124_n21 active pix/icons8-hand-with-pen-100_white.png prep_2columns_2qa prep_ol_qa visual aid → write skills & qualities expected from the ideal candidate to the shareholders → justify your choice (recycle cultural dimensions terminology) ]]> Striking a balance between local UAI (uncertainty avoidance index) and Russian LTO (long term orientation vs short term normative orientation) is essential, indeed (...) → example situation 179 1 Dimensions and dynamics of national culture: synthesizing Hofstede with Inglehart's utility ladder of freedoms (1 / 2) active 20231120 hw20231124_n2 Synthesizing Hofstede with Inglehart prep_short_reading_floating edit_short_reading_floating monochronic, polychronic by Edward T.Hall linear-active, multi-active, reactive by R.Lewis OCEAN by McCrae 6 cultural dimensions by Hofstede How can they take into consideration changes due to globalisation?
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Every day, another 45 publications worldwide cite the cross-cultural work of Geert Hofstede (1980, 2001) and Ronald Inglehart (1971, 1990, 1997). Together, Hofstede and Inglehart have received over 200,000 citations, making them two of the world’s most frequently quoted social scientists (Google Scholar). While Hofstede is known for identifying several dimensions of cross-cultural variation, Inglehart’s key contribution consists in a dynamic theory of cultural change. (...) https://journals.sagepub.com/doi/10.1177/0022022118798505 Acknowledgements The authors thank Costas Katsikeas, Neil Morgan, Robbert Maseland, Loek Halman, the reviewers, and the editor for their useful suggestions and comments Christian Welzel ORCID iD https://orcid.org/0000-0002-1562-3580 Read the excerpt from Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart by Christian Welzel, published online October 2, 2018 in Sage Journals → are the statements true or false? ]]> [ T / F] Older generations have become more individualistic and more joyous [ F ] younger generations [ T / F ]Variation in national cultural orientations is the same in each country, due to lasting intercept differences in developmental trajectories that trace back to remote historic drivers [ F ] Variation in national cultural orientations is unique to each country [ T / F ] There was a massive generational shift in cultural orientations among the public of affluent Western democracies, from a priority on existential security (i.e., “materialist” values) toward a priority on expressive freedom (i.e., “postmaterialist” values) [ T ] [ T / F ] When people feel safe, they begin to prioritize freedom because it allows creativity and recreational pleasure [ T ] [ T / F ] Socio-economic transformations that turn the nature of life from a source of opportunities into a source of threats nurture a generational shift in priorities from “survival” to “emancipative” values [ F ] Socio-economic transformations that turn the nature of life from a source of threats into a source of opportunities nurture a generational shift in priorities from “survival” to “emancipative” values [ T / F ] Welzel's evolutionary theory of emancipation suggests emancipatory value change is a self-driven automatism, it is not culture-specific [ T ] [ T / F ] The utility-value link helps adjust our subjective values to life’s objective utilities, to keep our goals in touch with reality but it doesn't makes moral progress possible [ F ] The utility-value link helps making moral progress possible too [ T / F ] According to the utility ladder of freedoms, we climb the ladder as soon as opportunity allows for this ascension [ T ] We are evolutionary hard-wired to stay on the lower rungs only to prioritize security [ T / F ] Adaptive value changes happen mostly within generations [ F ] Changes usually proceed much more profoundly between generations because people tend to stick more strongly to their once-adopted values as they get older Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart Christian Welzel 20181002 https://journals.sagepub.com/doi/10.1177/0022022118798505
utility ladder of freedoms = demonstrates a universal principle in the functioning of the human mind: when both security and freedom are in short supply, people prioritize security because security is a necessity to survive. But as soon as people feel safe, they begin to prioritize freedom because freedom is essential to thrive, in allowing ingenuity, creativity, and recreational pleasure rung = one of the bars that forms a step in a ladder
178 utility ladder of freedoms = demonstrates a universal principle in the functioning of the human mind: when both security and freedom are in short supply, people prioritize security because security is a necessity to survive. But as soon as people feel safe, they begin to prioritize freedom because freedom is essential to thrive, in allowing ingenuity, creativity, and recreational pleasure; term coined by Welzel, inspired by Maslow’s (1954) “hierarchy of human needs,” the findings of Inglehart and his co-authors (Inglehart & Norris, 2003; Inglehart & Welzel, 2005) to shortlist (sb/sth for sth) = to put sb/sth on a shortlist for a job, prize, etc to rejuvenate = to make sb/sth look or feel younger or more lively hurdle = obstacle omnipresent = present everywhere power distance = strength of social hierarchy; has been defined as the extent to which the less powerful members of organizations and institutions (like the family) accept and expect that power is distributed unequally. This represents inequality (more versus less), but defined from below, not from above. It suggests that a society's level of inequality is endorsed by the followers as much as by the leaders. Power and inequality, of course, are extremely fundamental facts of any society. All societies are unequal, but some are more unequal than others (https://scholarworks.gvsu.edu/cgi/viewcontent.cgi?article=1014&context=orpc pg 8) masculinity-femininity = task-orientation versus person-orientation IDV (individualism-collectivism) = measures the extent to which people look out for each other as a team or look out for themselves as an individual UAI (uncertainty avoidance index) = indicates to what extent nations avoid the unknown; is not the same as risk avoidance: it deals with a society's tolerance for ambiguity. It indicates to what extent a culture programs its members to feel either uncomfortable or comfortable in unstructured situations. Unstructured situations are novel, unknown, surprising, and different from usual. Uncertainty avoiding cultures try to minimize the possibility of such situations by strict behavioural codes, laws and rules, disapproval of deviant opinions, and a belief in absolute Truth; 'there can only be one Truth and we have it' (https://scholarworks.gvsu.edu/cgi/viewcontent.cgi?article=1014&context=orpc pg 10) LTO (long-term orientation) = expresses how societies either prioritize traditions or seek for the modern in their dealings with the present and the future IVR (indulgence vs restraint) = comparison between a country's willingness to wait for long-term benefits by holding off on instant gratification, or preferences to no restraints on enjoying life at the present gender gap = difference in opinions or attitudes between men and women concerning a variety of public and private issues, including political candidates, parties, or programmes supremacist = person who believes that their own race is better than others and should be in power 177 20231117 15:30-16:30 15:45-16:45 1.5 1666 active Power distance vs individualism vs long term orientation By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 3 Power distance - Follow-up 20231113 hw20231117 pix/icons8-collaboration-100_white.png 176 3 Power distance - Follow-up 20231113 hw20231117 active edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png visual aid
]]> A teenager gives his/her teacher some lip. 〆unacceptable in cultures with high power distance & restraint 〆reprimanded in multi-active cultures 〆even in low power distance teachers wouldn't treat as equals ✓ in more indulgent cultures a teacher would perhaps seek some psychological reason(s) for such behaviour → teacher reaction will vary perhaps only very little regardless of the culture e.g. some form of punishment (perhaps a formal warning) seems inevitable to lip someone | to give someone some lip = to give someone some lip means to speak to someone in a way which is rude and doesn't show respect A young recruit remains silent although he/she is expected to participate in a meeting. 〆if a recruit is expected to participate it probably isn't in a high power distance meeting ✓ in low power distance situations senior staff would offer mentoring & coaching which could make the recruit feel embarrassed → agree in advance on a protocol / format for brainstorming, reporting, etc e.g. senior members should give their opinion last so as to encourage junior staff to share their ideas A training course is designed by a faculty before admitting students. ✓ common practice in long term orientation cultures & higher power distance = teacher centred ✓ in Western universities, students may choose what courses they want to attend = student centred → faculty of professors should strive to be more open to uncertainty avoidance without contradicting their (need for) power distance e.g. be more flexible when demanding which units/credits to be completed A new female mentee employee refuses to be mentored by a 50-year old male manager. 〆possibly a younger employee from a low power distance background who doesn't fit into a team of higher power distance professionals (perhaps in some more traditional, industrial sector - e.g. steel industry, coal mining...) 〆perhaps more collectivist corporate culture → adhere to a mentoring agreement that addresses possible uncertainty avoidance & short term vs long term orientation e.g. ensure both parties are interested in the objectives set mentoring = mutual self-development based on sharing of personal experiences mentee = person who is given help and advice by a more experienced and often older person to adhere = to behave according to a particular law, rule, set of instructions, etc The nephew of the director has been given a job without a skills interview. ✓ common in high power distance cultures 〆might not even be perceived as nepotism, but just the accepted norm in certain collectivist countries (e.g. India) → insist that there are no bad cultures → focus on building long term oriented relationships (in so-called 'corporate tribes') e.g. make sure every employee feels like a member of the 'family' under the auspices of a high power distance manager e.g. outsourced HR officer could conduct (both job & exit) interviews to ensure an optimal match with the corporate culture nepotism = (disapproving) giving unfair advantages to your own family if you are in a position of power, especially by giving them jobs 175 4 Power distance vs individualism vs long term orientation active edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png visual aid
]]> Where would you enjoy greater freedom in planning your career? ✓ Switzerland ✓ Denmark In which country are your decisions more difficult to change (because they have a longer term impact)? 〆China 〆Russia 〆Switzerland Where will you be struggling more to get help and climb the professional ladder? 〆Russia 〆Serbia What country would you like to relocate to if you wanted to start your own business (for example a language school)? ✓ Denmark ✓ Sweden → more in control of your own success & lesser dependence on others → fewer obstacles to hierarchical progress → more flexibility with planning objectives & perhaps changing jobs 174 1 Recent discoveries about cultural differences 20231117 hw20231120 active prep_ol_qa edit_ol_qa pix/icons8-microscope-100_white.png There are millions of people in each and every culture. Aren't there cultural differences between individuals? How do the Hofstede cultural dimensions cope with disparities? Watch the video [13:12-18:37]. → answer the questions video Geert Hofstede - Recent Discoveries about Cultural Differences https://www.youtube.com/watch?app=desktop&v=LBv1wLuY3Ko ]]> geert_hofstede_recent_discoveries_about_cultural_differences_LBv1wLuY3Ko.mp4 Why did McCrae (author of the Big Five - Ocean) contact G.Hofstede? What did he discover? [13:40-14:15] ✓ McCrae had data on personality ✓ discovered that Big Five differences between countries were correlated with Hofstede's national cultural dimensions [13:38] ✓ found a link between national culture dimensions personality dimensions [13:50] What are the Big Five (Ocean) or Big Six? [14:16-15:28] 1. Openness to experience 2. Conscientiousness 3. Extraversion 4. Agreeableness 5. Neuroticism 6. Dependence on others Openness to experience ↔ intelligence → uncertainty avoidance Conscientiousness precise or sloppy → linear active or multi-active Extraversion intro or extra directed (introvert vs extrovert) → low-context vs high-context Agreeableness nice or nasty → power distance Neuroticism stable or unstable → reactive vs multi-active / linear active Dependence on others collectivist or individualistic → power distance, individualism-collectivism Does the Hofstede national dimension take into account cultural variations among regions? [15:38-16:17] ✓ yes, you acquire values of the region you are born in [16:17] What is evidenced by the survey of Brazil [16:32-18:37]? ✓ Brazil consists of 27 states southern population immigrated from European countries north western population features African origins northern people are of native Indian origin → all are always closer to each other than to their neighbours 173 to lip someone | to give someone some lip = to give someone some lip means to speak to someone in a way which is rude and doesn't show respect mentoring = mutual self-development based on sharing of personal experiences mentee = person who is given help and advice by a more experienced and often older person nepotism = (disapproving) giving unfair advantages to your own family if you are in a position of power, especially by giving them jobs 172 20231113 15:45-16:45 15:30-16:30 1.5 1666 active Hofstede cultural dimensions - How to use power distance, restraint & indulgence By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 2 Hofstede's Six Dimensions of Organizational Culture 20231110 hw20231113 pix/icons8-cafe-100_white.png Hofstede's Six Dimensions of Organizational Culture https://www.youtube.com/watch?app=desktop&v=yKKruTRQ_2A ]]> 171 2 Hofstede's Six Dimensions of Organizational Culture 20231110 hw20231113 active edit_ol_qa prep_ol_qa pix/icons8-cafe-100_white.png Hofstede's Six Dimensions of Organizational Culture https://www.youtube.com/watch?app=desktop&v=yKKruTRQ_2A ]]> hofstede_s_six_dimensions_of_organizational_culture_yKKruTRQ_2A.mp4 What are the 6 dimensions mentioned? 1 power distance 2 individualism-collectivism 3 masculinity-femininity 4 uncertainty avoidance 5 short vs long-term orientation 6 indulgence vs restraint 170 3 pix/icons8-collaboration-100_white.png citKey dimensions of Hofstede’s theory How to understand & use key dimensions of Hofstede’s theory active xml_multi_dd_row deck_shuffled_lines_valign deck_shuffled_lines_halign prep_deck_shuffled_lines_halign How can Hofstede cultural dimensions help designing & marketing products? Match antonyms. Give example of a situation for each key dimension. → match the descriptions with the categories → search the internet if relevant ]]> 70 3 left 1 2 3 4 5 6 169 4 pix/icons8-collaboration-100_white.png citKey dimensions of Hofstede’s theory How to understand & use key dimensions of Hofstede’s theory active xml_multi_dd_row deck_shuffled_lines_valign deck_shuffled_lines_halign prep_deck_shuffled_lines_halign 30 5 left 1;2;3;4 5;6 7;8;9 168 1 Hofstede's Six Dimensions of Organizational Culture 20231028-14ach hw20231111-16ach_n2 active edit_ol_qa prep_ol_qa pix/icons8-cafe-100_white.png Hofstede's Six Dimensions of Organizational Culture https://www.youtube.com/watch?app=desktop&v=yKKruTRQ_2A ]]> hofstede_s_six_dimensions_of_organizational_culture_yKKruTRQ_2A.mp4 What is power distance? → give an example → ask a question to assess the dominant cultural dimension Named generations in the Western world (Wikipedia) Who takes decisions: the boss or the team?]]> Millennials = aka Generation Y, described as the first global generation and the first generation that grew up in the Internet age. The generation is generally marked by elevated usage of and familiarity with the Internet, mobile devices, and social media, which is why they are sometimes termed digital natives What is meant by individualism-collectivism? → give an example → ask a question to assess the dominant cultural dimension Are there individual incentives or bonuses for the whole team? Is your success also your company's success? How do you contribute to the development of your town, ecology, country?]]> incentive = something that encourages you to do sth What is meant by masculinity-femininity? → give an example → ask a question to assess the dominant cultural dimension What is the percentage of women in managerial positions? Are your products & services the same for both men and women?]]> gender gap = difference in opinions or attitudes between men and women concerning a variety of public and private issues, including political candidates, parties, or programmes Explain uncertainty avoidance → give an example → ask a question to assess the dominant cultural dimension Are you ready to take out a loan? Is management open to new technologies & telework?]]> telework = work from home, remotely What is meant by short vs long-term orientation? → give an example → ask a question to assess the dominant cultural dimension Where do you see yourself in 5-10 years? Do you choose a product rather because it is fashionable or of durable quality?]]> frugality = prudence in avoiding waste perseverance = quality of continuing to try to achieve a particular aim in spite of difficulties How do you explain indulgence vs restraint? → give an example → ask a question to assess the dominant cultural dimension Do you believe in 'Carpe Diem'? How do you retain talents? How do you achieve happiness? Can you discipline yourself?]]> indulgence = (usually disapproving) the state or act of having or doing whatever you want; the state of allowing sb to have or do whatever they want; something that you allow yourself to have even though it is not essential gratification = state of feeling pleasure when sth goes well for you or when your desires are satisfied; sth that gives you pleasure Carpe diem = Latin aphorism, usually translated "seize the day", "pluck the day [as it is ripe]", that is 'Enjoy the moment' 167 2 pix/icons8-microscope-100_white.png Power distance active xml_multi_dd_column visual aid]]> 100 40 22 bottom 1;2;3;4;5;6;7;8;9;10 11;12;13;14;15;16;17;18;19 166 3 Power distance - Follow-up 20231113 hw20231117 active prep_ol_qa edit_ol_qa pix/icons8-collaboration-100_white.png visual aid
]]> A teenager gives his/her teacher some lip. 〆unacceptable in cultures with high power distance & restraint 〆reprimanded in multi-active cultures 〆even in low power distance teachers wouldn't treat as equals ✓ in more indulgent cultures a teacher would perhaps seek some psychological reason(s) for such behaviour → teacher reaction will vary perhaps only very little regardless of the culture e.g. some form of punishment (perhaps a formal warning) seems inevitable to lip someone | to give someone some lip = to give someone some lip means to speak to someone in a way which is rude and doesn't show respect A young recruit remains silent although he/she is expected to participate in a meeting. 〆if a recruit is expected to participate it probably isn't in a high power distance meeting ✓ in low power distance situations senior staff would offer mentoring & coaching which could make the recruit feel embarrassed → agree in advance on a protocol / format for brainstorming, reporting, etc e.g. senior members should give their opinion last so as to encourage junior staff to share their ideas A training course is designed by a faculty before admitting students. ✓ common practice in long term orientation cultures & higher power distance = teacher centred ✓ in Western universities, students may choose what courses they want to attend = student centred → faculty of professors should strive to be more open to uncertainty avoidance without contradicting their (need for) power distance e.g. be more flexible when demanding which units/credits to be completed A new female mentee employee refuses to be mentored by a 50-year old male manager. 〆possibly a younger employee from a low power distance background who doesn't fit into a team of higher power distance professionals (perhaps in some more traditional, industrial sector - e.g. steel industry, coal mining...) 〆perhaps more collectivist corporate culture → adhere to a mentoring agreement that addresses possible uncertainty avoidance & short term vs long term orientation e.g. ensure both parties are interested in the objectives set mentoring = mutual self-development based on sharing of personal experiences mentee = person who is given help and advice by a more experienced and often older person to adhere = to behave according to a particular law, rule, set of instructions, etc The nephew of the director has been given a job without a skills interview. ✓ common in high power distance cultures 〆might not even be perceived as nepotism, but just the accepted norm in certain collectivist countries (e.g. India) → insist that there are no bad cultures → focus on building long term oriented relationships (in so-called 'corporate tribes') e.g. make sure every employee feels like a member of the 'family' under the auspices of a high power distance manager e.g. outsourced HR officer could conduct (both job & exit) interviews to ensure an optimal match with the corporate culture nepotism = (disapproving) giving unfair advantages to your own family if you are in a position of power, especially by giving them jobs 165 Hofstede's Cultural Dimensions Theory = created in 1980 by Dutch management researcher Geert Hofstede who carried out an extensive survey during the 1960s and 1970s, investigating variations in values within different sectors of IBM, a global computer manufacturing company power distance = strength of social hierarchy; has been defined as the extent to which the less powerful members of organizations and institutions (like the family) accept and expect that power is distributed unequally. This represents inequality (more versus less), but defined from below, not from above. It suggests that a society's level of inequality is endorsed by the followers as much as by the leaders. Power and inequality, of course, are extremely fundamental facts of any society. All societies are unequal, but some are more unequal than others (https://scholarworks.gvsu.edu/cgi/viewcontent.cgi?article=1014&context=orpc pg 8) masculinity-femininity = task-orientation versus person-orientation IDV (individualism-collectivism) = measures the extent to which people look out for each other as a team or look out for themselves as an individual UAI (uncertainty avoidance index) = indicates to what extent nations avoid the unknown; is not the same as risk avoidance: it deals with a society's tolerance for ambiguity. It indicates to what extent a culture programs its members to feel either uncomfortable or comfortable in unstructured situations. Unstructured situations are novel, unknown, surprising, and different from usual. Uncertainty avoiding cultures try to minimize the possibility of such situations by strict behavioural codes, laws and rules, disapproval of deviant opinions, and a belief in absolute Truth; 'there can only be one Truth and we have it' (https://scholarworks.gvsu.edu/cgi/viewcontent.cgi?article=1014&context=orpc pg 10) LTO (long-term orientation) = expresses how societies either prioritize traditions or seek for the modern in their dealings with the present and the future IVR (indulgence vs restraint) = comparison between a country's willingness to wait for long-term benefits by holding off on instant gratification, or preferences to no restraints on enjoying life at the present Millennials = also known as Generation Y or Gen Y, are the demographic cohort following Generation X and preceding Generation Z. Researchers and popular media use the early 1980s as starting birth years and the mid-1990s to early 2000s as ending birth years, with the generation typically being defined as people born from 1981 to 1996. Most millennials are the children of baby boomers and early Gen Xers; millennials are often the parents of Generation Alpha; described as the first global generation and the first generation that grew up in the Internet age. The generation is generally marked by elevated usage of and familiarity with the Internet, mobile devices, and social media, which is why they are sometimes termed digital natives incentive = something that encourages you to do sth gender gap = difference in opinions or attitudes between men and women concerning a variety of public and private issues, including political candidates, parties, or programmes telework = work from home, remotely frugality = prudence in avoiding waste perseverance = quality of continuing to try to achieve a particular aim in spite of difficulties indulgence = (usually disapproving) the state or act of having or doing whatever you want; the state of allowing sb to have or do whatever they want; something that you allow yourself to have even though it is not essential gratification = state of feeling pleasure when sth goes well for you or when your desires are satisfied; sth that gives you pleasure Carpe diem = Latin aphorism, usually translated "seize the day", "pluck the day [as it is ripe]", that is 'Enjoy the moment' legitimate = lawful, proper, regular, conforming to the standard type; logically admissible 164 20231110 15:30-16:30 15:45-16:45 1.5 1666 active Hofstede cultural dimensions By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 3 Avoiding communication breakdown 20231103 hw20231110 pix/icons8-cafe-100_white.png 163 3 Avoiding communication breakdown 20231103 hw20231110 active edit_ol_qa prep_ol_qa pix/icons8-cafe-100_white.png visual aid ]]> I hear what you say. ✓ I'm afraid I can't agree & would rather not continue this discussion. With the greatest respect. ✓ It doesn't seem to be a very reasonable | sensible idea. That's not bad. ✓ Thumbs up! That is a very brave proposal. ✓ It doesn't sound like a good idea at all. Quite good. ✓ (Perhaps) you should try harder. I would suggest ✓ Please do so, unless you can provide a better solution. Oh, incidentally / By the way ✓ What is important is that... (cleft sentence) I was a bit disappointed that ✓ I'm sorry to say I'm annoyed with... Very interesting. ✓ I don't think it makes sense. ✓ I think you've lost me. I'll bear it in mind. ✓ We probably needn't spend too much time on that. I'm sure it's my fault. ✓ A mistake has been made. ✓ There's a mistake in your solution. ✓ It seems you have omitted some important facts. You must come for dinner. ✓ It's been a pleasure to meet you. I almost agree. ✓ Let's agree to disagree (on that one). I only have a few minor comments. ✓ You'll probably need to rewrite after reading my comments. Could we consider some other options? ✓ I don't think we should stop at that - we must do better. ✓ We should find some alternatives. 162 1 Hofstede's Six Dimensions of Organizational Culture - Follow-up active edit_ol_qa prep_ol_qa pix/icons8-microscope-100_white.png Culture is the collective programming of the mind - G.Hostede video Geert Hofstede on Culture Watch the video [00:44-03:12] https://www.youtube.com/watch?app=desktop&v=wdh40kgyYOY (optional homework) video 10 minutes with Geert Hofstede Listen to Geert explain his work and provide context. In 2015, together with Marcel Siegmund and Iekje Smit, and adopted by the Geert Hofstede consortium, Geert created a series of tutorial 10-minute videos with PowerPoint slides. You can find the videos below and the slides on the right-hand side or further down. There is an introduction video plus one of each per dimension of national culture. https://geerthofstede.com/training-consulting/online-lectures/ ]]> geert_hofstede_on_culture_wdh40kgyYOY.mp4 What is Geert Hofstede's definition of culture? ✓ collective programming of the mind (culture can also be seen as a set of shared meanings) What does his approach consist in? ✓ focus on how culture is acquired e.g. people are born into this world with a given operating system then, they acquire some behaviour (in the same way as software is installed) What does he mean by 'collective'? ✓ growing in the same forest How can you measure culture? ✓ collective phenomena → how do they behave in particular situation → take an average = what is the dominant behaviour? 161 2 Hofstede's Six Dimensions of Organizational Culture 20231110 hw20231113 active prep_ol_qa edit_ol_qa pix/icons8-cafe-100_white.png Hofstede's Six Dimensions of Organizational Culture https://www.youtube.com/watch?app=desktop&v=yKKruTRQ_2A ]]> hofstede_s_six_dimensions_of_organizational_culture_yKKruTRQ_2A.mp4 What are the 6 dimensions mentioned? 1 power distance 2 individualism-collectivism 3 masculinity-femininity 4 uncertainty avoidance 5 short vs long-term orientation 6 indulgence vs restraint 160 Hofstede's Cultural Dimensions Theory = created in 1980 by Dutch management researcher Geert Hofstede who carried out an extensive survey during the 1960s and 1970s, investigating variations in values within different sectors of IBM, a global computer manufacturing company 159 my fun It's just for my fun own pleasure ]]> 20231103 15:30-16:30 15:45-16:45 1.5 1666 active Lewis model horizons By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 3 pix/icons8-collaboration-100_white.png Adapting your communication style according to the Lewis model 20231030 hw20231103 158 3 pix/icons8-collaboration-100_white.png Adapting your communication style according to the Lewis model 20231030 hw20231103 active xml_multi_dd_row visual aid
]]> 30 20 left 1;2;3 4;5;6 7;8;9 be concise, precise, and factual avoid interruptions and distractions follow a clear agenda and timeline be friendly, enthusiastic, and empathetic allow for some flexibility and improvisation use stories and examples to illustrate your points be polite, respectful, and humble listen attentively and patiently use indirect and subtle cues to convey your messages 157 4 Pros and cons of the Lewis model (Richard D.Lewis) 20231021-8ach hw20231028-14ach-n1 wip prep_ol_qa edit_ol_qa pix/icons8-hand-with-pen-100_white.png pix/icons8-collaboration-100_white.png What are the pros of this model? The Lewis Model, born in an era of rampant globalisation of business, is particularly appropriate for assessing an individual’s likely performance in a commercial role. The design of the questionnaire is based on business situations. The nomenclature of the typologies is succinct: Linear-active, Multi-active, Reactive. While the three types are distinctive, each possesses behavioural elements from the other two categories. It is a question of which one is dominant. Many individuals deviate from the national type in a work situation e.g. engineers and accountants tend to be Linear, sales people Multi-active, lawyers and doctors Reactive. A Training Officer, on being told that “Candidate A is basically monochronic and low-context but high on uncertainty avoidance, has a tendency towards collectivism and femininity and is past-oriented,” may well ask, “What shall I do with him?” If the description is Linear-active, Multi-active or Reactive, the answer is clear and succinct: The location of each individual shows how close he or she is in behaviour or affinity to different cultures. How does this information help training officers, headhunters or others engaged in the placement of new recruits in the company structure? After assessment, the individual’s cultural profile is pinpointed inside the triangle, showing how close or how far it is to the world’s major cultural groups. It indicates not only how much affinity their behaviour has to that of other countries but also shows their similarity to or deviation from their own national norm, as well as their compatibility with other people tested. This is particularly useful if members of a proposed team are tested simultaneously. What are the cons of this model? The Lewis model has its limitations and criticisms, such as oversimplifying or stereotyping cultures, disregarding individual differences and personal preferences, not reflecting the dynamic and evolving nature of cultures and communication, and not accounting for other factors such as power, gender, age, education, religion, etc. It is important to use the Lewis model as a starting point for cross-cultural communication but not as an end point. You should always be open-minded, curious, and respectful of other perspectives and experiences; furthermore, you should seek feedback and clarification when in doubt. 156 1 USA vs French horizons active pix/icons8-microscope-100_white.png edit_ol_qa prep_ol_qa prep_2columns_2qa edit_2columns_2qa edit_1qa visual aid
]]> Explain what could go wrong on both sides. 〆egghead attitude of Americans could put off French academia who traditionally focus more on theoretically knowledge 〆streetwise approach of Americans with real world case studies may contradict rational studying progress & patterns Suggest how they could avoid misunderstandings. 〆Americans may not understand why the French need approval from a senior manager to sign a contract → French should remind their American partners of the importance of their hierarchical decision-making process & ask them to be patient 155 2 German vs Japanese horizons 20231108 hw20231113_n1 active pix/icons8-microscope-100_white.png edit_ol_qa prep_ol_qa visual aid
]]> Explain what could go wrong on both sides. ✓ use of many adjectives will help low-culture, implicit Germans to describe the big picture that high context, reactive Japanese are more responsive to ✓ use past tense rather than reported speech to communicate on results Suggest how they could avoid misunderstandings. 154 3 pix/icons8-collaboration-100_white.png Russian vs German horizons active 20231108 hw20231113_n2 deck_shuffled_lines_halign visual aid ]]> shared knowledge & values engineering WW2 football bureaucratic old-fashioned Soviet Union values Russian water ice hockey romantic, nostalgic literature & music autocracy hospitality German water lack of sense of humour Ordnung must sein beer ]]> 153 4 pix/icons8-collaboration-100_white.png Russian vs Chinese horizons wip 20231108 hw20231113_n3 deck_shuffled_lines_halign visual aid ]]> shared knowledge & values non verbal clues centralised administration Russian water ice hockey romantic, nostalgic literature & music WW2 Chinese water non verbal clues importance of traditions decision making via consensus ]]> 152 3 Avoiding communication breakdown 20231103 hw20231110 active prep_ol_qa edit_ol_qa pix/icons8-cafe-100_white.png visual aid ]]> I hear what you say. With the greatest respect. That's not bad. ✓ Thumbs up That is a very brave proposal. Quite good. I would suggest Oh, incidentally / By the way I was a bit disappointed that Very interesting. I'll bear it in mind. I'm sure it's my fault. You must come for dinner. I almost agree. I only have a few minor comments. Could we consider some other options? 151 egghead = (informal, disapproving or humorous) a person who is very intelligent and is only interested in studying streetwise = (informal) having the knowledge and experience that is needed to deal with the difficulties and dangers of life in a big city hunch = feeling that sth is true even though you do not have any evidence to prove it 150 20231030 15:45-16:45 15:30-16:30 1.5 1666 active Case study The Lion's share (3/3) When cultures collide - Lewis model By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. In Company Upper Intermediate Case study: Cash or conscience The lion's share pg 155 business evaluation grid → evaluate sales pitches in_company_2nd_edition_upper_intermediate_students_book_pg21-22-155-156_cash_or_conscience_the_lions_share_pitching.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 1 Fish can't see water 20231027 hw20231030 pix/icons8-cafe-100_white.png Management and the board are often, if not always, blind to their own culture – fish can’t see water – and may not realise derailing cultural dynamics, in time leading to under-performance or, in the worst case, financial disaster. The message of this book is simple: national culture, through its influence on corporate culture, has a powerful but often invisible impact on the success of global companies. Fish Can't See Water: How National Culture can Make or Break Your Corporate Strategy, by Richard D.Lewis & Kai Hammerich - 2013 Watch the video to find out more about the Lewis model. video The Lewis Model https://www.youtube.com/watch?v=_T98wFx73V0 Answer the questions.]]> 149 active textbook tmp_pdf/in_company_2nd_edition_upper_intermediate_students_book_pg21-22-155-156_cash_or_conscience_the_lions_share_pitching.pdf in_company/in_company_2nd_edition_upper_intermediate/in_company_2nd_edition_upper_intermediate_audio_cd01/in_company_2nd_edition_upper_intermediate_audio_cd01_30.ogg







]]> 148 Business evaluation active edit_2columns_2qa move_contents Add notes under each heading to estimate the quality of the business proposal.

Libu Tours

Business appeal Threat of followers (copying idea) Potential market share Circumstantial advantage Profitability Scalability Capital outlay available vs seed capital needed Proof of concept or realistic venture Team expertise (background) Social responsibility oriented Compelling exit strategy Trustworthiness ]]> ✓ quite appealing offer 〆no unusual threat from competition 〆strong competition ✓ huge market ✓ good network that is probably loyal to them ✓ may be scalable → horizontal expansion (e.g. safari) ✓ existing business & tangible assets 〆only 35% stake in return ✓ focusing on culture ← arguably socially oriented ✓ no exit strategy but probably easy to sell out to competitors (merger or acquisition) 147 active textbook 146 wip textbook Writing pg 27 ex 8 writing Explain which team should get the half million dollars → use pg 155 business evaluation grid to justify your decision 〆don't read pg 156 (yet) to check what happened! (send the link to your google doc (in edit mode!) ]]> 145 active textbook ]]> 144 1 Fish can't see water 20231025 hw20231101 active edit_ol_qa prep_ol_qa pix/icons8-cafe-100_white.png Management and the board are often, if not always, blind to their own culture – fish can’t see water – and may not realise derailing cultural dynamics, in time leading to under-performance or, in the worst case, financial disaster. The message of this book is simple: national culture, through its influence on corporate culture, has a powerful but often invisible impact on the success of global companies. Fish Can't See Water: How National Culture can Make or Break Your Corporate Strategy, by Richard D.Lewis & Kai Hammerich - 2013 Watch the video to find out more about the Lewis model. video The Lewis Model https://www.youtube.com/watch?v=_T98wFx73V0 Answer the questions.]]> visual aid
]]> Fish can't see water in the same way as you can't see your own culture. It is your natural environment that's why we don’t know we are in water, and as a consequence we don’t understand our surroundings. ]]> the_lewis_model_fish_cant_see_water.mp4 the looser model differs from older models in that most cross-cultural misfortune oh the monochromic people who did one thing at a time the pollak like people who tried to do many things at a time and that was about it I felt that one category had been forgotten and that's the Asians who are neither monotonic are polychronic the Lewis model shows three different types of human being we call them linear active multi active and reactive linear active people are Germans and Americans they do one thing at a time they're quite definite they go forward they plan well ahead the job oriented you know multi active people they're people oriented emotional try to do many things at once get excited where he see me it's aliens are a good example and then of course the reactive people are the Asians Chinese Japanese Koreans Vietnamese what do they do they try to make you speak first to establish what your aims and intentions are and that enables them to modify the reply so they don't sound you know too worried about it they accept certain things and and that way and they can create a slightly harmonious response and a harmonious attitude from the beginning when we're doing business with different countries we should ascertain to which cultural category the country belongs you have to study the the category and then respond to that category by adapting to it so your own behavior will have to correspond in a suitable manner to the people you're doing business with How does the Lewis model differ from most cross-cultural models? 〆older models focus mostly on the distinction between monotonic & polychronic cultures 〆omit people from Asian cultures who are neither monotonic, nor polychronic Lewis considered that previous cross-culturalists, in accumulating the multiplicity of dimensions listed in the preceding paragraph, ran the risk of creating confusion for those who sought clarity and succinctness. Moreover, he pointed out that the experts’ preoccupation with north/south, mono-chronic/poly-chronic dichotomies, had caused them to overlook or ignore the powerful Asian mindset (comprising, in fact, half of humanity). He named this behavioural category Reactive, thereby creating a model that is essentially tripartite and cites the following characteristics: What are the three types defined in the Lewis model? linear-active multi-active reactive What nationalities are typically linear active? What are their characteristics? Germans, Americans(...) Linear-Actives are task-oriented, highly-organized planners, who complete action chains by doing one thing at a time, preferably in accordance with a linear agenda. What nationalities are typically multi active? What are their characteristics? Italians Multi-Actives are emotional, loquacious and impulsive people who attach great importance to family, feelings, relationships, people in general. They like to do many things at the same time and are poor followers of agendas. loquacious = talkative What nationalities are typically reactive? What are their characteristics? Chinese, Japanese, Koreans(...) Reactives are good listeners, who rarely initiate action or discussion, preferring first to listen to and establish the other’s position, then react to it and form their own opinion. 143 2 pix/icons8-collaboration-100_white.png Traits of the 3 Lewis typologies (linear-active, multi-active, reactive) active xml_multi_dd_row 25 20 left visual aid visual aid ]]> 1 2 3 142 3 pix/icons8-collaboration-100_white.png Adapting your communication style according to the Lewis model 20231030 hw20231103 active xml_multi_dd_row visual aid
]]> 30 20 left 1;2;3 4;5;6 7;8;9 be concise, precise, and factual avoid interruptions and distractions follow a clear agenda and timeline be friendly, enthusiastic, and empathetic allow for some flexibility and improvisation use stories and examples to illustrate your points be polite, respectful, and humble listen attentively and patiently use indirect and subtle cues to convey your messages 141 to mastermind = to plan and direct a complicated project or activity (often one that involves a crime) status-conscious society = concerned with appearance & status promotion through word-of-mouth = communication by oral rather than written means exit strategy = solution to pay back your debt in case of business failure monochronic = culture which schedules one event at a time in an orderly fashion polychronic = culture where employees can work on several tasks simultaneously. Individuals thrive on carrying out more than one task at the same time as long as they can be executed together with a natural rhythm Lewis model = born in an era of rampant globalisation of business, is particularly appropriate for assessing an individual’s likely performance in a commercial role. The design of the questionnaire is based on business situations. The nomenclature of the typologies is succinct: Linear-active, Multi-active, Reactive. While the three types are distinctive, each possesses behavioural elements from the other two categories. It is a question of which one is dominant. Many individuals deviate from the national type in a work situation e.g. engineers and accountants tend to be Linear, sales people Multi-active, lawyers and doctors Reactive linear-active culture = culture where you may want to be concise, precise, and factual, avoid interruptions and distractions, and follow a clear agenda and timeline multi-active culture = culture where you may want to be friendly, enthusiastic, and empathetic, allow for some flexibility and improvisation, and use stories and examples to illustrate your points reactive culture = culture where you may want to be polite, respectful, and humble, listen attentively and patiently, and use indirect and subtle cues to convey your messages loquacious = talkative officialdom = people who are in positions of authority in large organizations when they seem to be more interested in following rules than in being helpful 140 will be pioneer are pioneers ]]> 20231027 15:30-16:30 15:45-16:45 1.5 1666 active Case study The Lion's share (2/3) By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. In Company Upper Intermediate Case study: Cash or conscience The lion's share pg 27 ex 6 reading → pick a profile in_company_2nd_edition_upper_intermediate_students_book_pg21-22-155-156_cash_or_conscience_the_lions_share_pitching.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 139 active textbook → pick a profile ]]> 138 active textbook tmp_pdf/in_company_2nd_edition_upper_intermediate_students_book_pg21-22-155-156_cash_or_conscience_the_lions_share_pitching.pdf in_company/in_company_2nd_edition_upper_intermediate/in_company_2nd_edition_upper_intermediate_audio_cd01/in_company_2nd_edition_upper_intermediate_audio_cd01_27.ogg







]]> 137 Business evaluation active edit_2columns_2qa move_contents Add notes under each heading to estimate the quality of the business proposal.

SojaGen

Business appeal Threat of followers (copying idea) Potential market share Circumstantial advantage Profitability Scalability Capital outlay available vs seed capital needed Proof of concept or realistic venture Team expertise (background) Social responsibility oriented Compelling exit strategy Trustworthiness ]]> 〆already many competitors in Argentina 〆high risk investment 〆business life threatened by long term potential of electricity-powered cars 〆 questionable scalability (not interested in growing bigger!) ✓ socially responsible model 136 active textbook tmp_pdf/in_company_2nd_edition_upper_intermediate_students_book_pg21-22-155-156_cash_or_conscience_the_lions_share_pitching.pdf in_company/in_company_2nd_edition_upper_intermediate/in_company_2nd_edition_upper_intermediate_audio_cd01/in_company_2nd_edition_upper_intermediate_audio_cd01_28.ogg







]]> 135 Business evaluation active edit_2columns_2qa move_contents Add notes under each heading to estimate the quality of the business proposal.

Elita

Business appeal Threat of followers (copying idea) Potential market share Circumstantial advantage Profitability Scalability Capital outlay available vs seed capital needed Proof of concept or realistic venture Team expertise (background) Social responsibility oriented Compelling exit strategy Trustworthiness ]]> 〆only yet another social media project ✓ scalable because easily replicable in CIS countries 〆no business model 〆easy to copy (and has already been, actually) 〆questionable market share because oligarchs meet at seminars, the sauna, casinos & golf clubs ✓ possible interest of nouveaux-riches to rub shoulders with the wealthier 〆only a proof of concept 〆no social responsibility or ethical concerns involved ✓ credible exit strategy 134 active textbook tmp_pdf/in_company_2nd_edition_upper_intermediate_students_book_pg21-22-155-156_cash_or_conscience_the_lions_share_pitching.pdf in_company/in_company_2nd_edition_upper_intermediate/in_company_2nd_edition_upper_intermediate_audio_cd01/in_company_2nd_edition_upper_intermediate_audio_cd01_29.ogg







]]> 133 Business evaluation active edit_2columns_2qa move_contents Add notes under each heading to estimate the quality of the business proposal.

Ulundi Township Confectionery Company

Business appeal Threat of followers (copying idea) Potential market share Circumstantial advantage Profitability Scalability Capital outlay available vs seed capital needed Proof of concept or realistic venture Team expertise (background) Social responsibility oriented Compelling exit strategy Trustworthiness ]]> 〆looks more like a local business in need of a micro loan... 〆business model is fairly easy to copy ✓ strong local community 〆very difficult market to penetrate ✓ cheap labour force will always be available ✓ probably fairly good profit margins 〆rather limited headcount but probably easily scalable 〆'will work harder' doesn't suggest an appropriate business vision ✓ very strong, social responsibility oriented project ✓ ethical bakery might attract more customers to chain of hotels → improve brand image 132 1 Fish can't see water 20231027 hw20231030 active prep_ol_qa edit_ol_qa pix/icons8-cafe-100_white.png Management and the board are often, if not always, blind to their own culture – fish can’t see water – and may not realise derailing cultural dynamics, in time leading to under-performance or, in the worst case, financial disaster. The message of this book is simple: national culture, through its influence on corporate culture, has a powerful but often invisible impact on the success of global companies. Fish Can't See Water: How National Culture can Make or Break Your Corporate Strategy, by Richard D.Lewis & Kai Hammerich - 2013 Watch the video to find out more about the Lewis model. video The Lewis Model https://www.youtube.com/watch?v=_T98wFx73V0 Answer the questions.]]> visual aid
]]> Fish can't see water in the same way as you can't see your own culture. It is your natural environment that's why we don’t know we are in water, and as a consequence we don’t understand our surroundings. ]]> the_lewis_model_fish_cant_see_water.mp4 the looser model differs from older models in that most cross-cultural misfortune oh the monochromic people who did one thing at a time the pollak like people who tried to do many things at a time and that was about it I felt that one category had been forgotten and that's the Asians who are neither monotonic are polychronic the Lewis model shows three different types of human being we call them linear active multi active and reactive linear active people are Germans and Americans they do one thing at a time they're quite definite they go forward they plan well ahead the job oriented you know multi active people they're people oriented emotional try to do many things at once get excited where he see me it's aliens are a good example and then of course the reactive people are the Asians Chinese Japanese Koreans Vietnamese what do they do they try to make you speak first to establish what your aims and intentions are and that enables them to modify the reply so they don't sound you know too worried about it they accept certain things and and that way and they can create a slightly harmonious response and a harmonious attitude from the beginning when we're doing business with different countries we should ascertain to which cultural category the country belongs you have to study the the category and then respond to that category by adapting to it so your own behavior will have to correspond in a suitable manner to the people you're doing business with How does the Lewis model differ from most cross-cultural models? 〆older models focus mostly on the distinction between monotonic & polychronic cultures 〆omit people from Asian cultures who are neither monotonic, nor polychronic Lewis considered that previous cross-culturalists, in accumulating the multiplicity of dimensions listed in the preceding paragraph, ran the risk of creating confusion for those who sought clarity and succinctness. Moreover, he pointed out that the experts’ preoccupation with north/south, mono-chronic/poly-chronic dichotomies, had caused them to overlook or ignore the powerful Asian mindset (comprising, in fact, half of humanity). He named this behavioural category Reactive, thereby creating a model that is essentially tripartite and cites the following characteristics: What are the three types defined in the Lewis model? linear-active multi-active reactive What nationalities are typically linear active? What are their characteristics? Germans, Americans(...) Linear-Actives are task-oriented, highly-organized planners, who complete action chains by doing one thing at ta time, preferably in accordance with a linear agenda. What nationalities are typically multi active? What are their characteristics? Italians Multi-Actives are emotional, loquacious and impulsive people who attach great importance to family, feelings, relationships, people in general. They like to do many things at the same time and are poor followers of agendas. What nationalities are typically reactive? What are their characteristics? Chinese, Japanese, Koreans(...) Reactives are good listeners, who rarely initiate action or discussion, preferring first to listen to and establish the other’s position, then react to it and form their own opinion. 131 shark = (informal, disapproving) person who is dishonest in business, especially sb who gives bad advice and gets people to pay too much for sth house name = name that has become very well known; very popular brand hype = (informal, disapproving) advertisements and discussion on television, radio, etc. telling the public about a product and about how good or important it is Millennials = aka Generation Y, described as the first global generation and the first generation that grew up in the Internet age.[13] The generation is generally marked by elevated usage of and familiarity with the Internet, mobile devices, and social media,[14] which is why they are sometimes termed digital natives to overlook = to fail to notice; ignore overwhelming /ˌəuvəˈwelmɪŋ/ = irresistible by force of numbers, influence, amount, etc conscience = moral sense of right and wrong esp. as felt by a person and affecting behaviour to fight tooth & nail = to fight with all weapons or ways of fighting as hard as possible; fiercely to tear to pieces = to destroy to tame = to make become less wild, domestic tamer = person who trains wild animals, e.g. a lion-tamer to slip in the ratings = to become less popular to lose momentum = to be slowing down money-grabbing generation = young adults who share rapacious proceedings esp. in politics and commerce, take greedily or unfairly, snatch empty-handed = without getting what you wanted; without taking sth to sb CSR = corporate social responsibility capital outlay = the amount of money that you have to spend in order to start a new business, activity [registered capital] USP = unique selling point elevator pitch = 10-second to 1-minute pitch pitch = talk or arguments used by a person trying to sell things or persuade people to do sth rhetorical = asked only to make a statement or to produce an effect rather than to get an answer virtuous = behaving in a very good and moral way virtuous circle = recurring cycle of events, the result of each one being to increase the beneficial effect of the next afield = far away from home; to or in places that are not near baron /'bærən/ = person who owns or controls a large part of a particular industry; nobleman of the lowest rank 130 20231023 15:45-16:45 15:30-16:30 1.5 1666 active Pros and cons of Edward T.Halls' high and low context cultures model | Case study The Lion's share (1/3) Case study The Lion's share (1/3) By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. In Company Upper Intermediate Case study: Cash or conscience pg 26 ex 3 reading The lion's share in_company_2nd_edition_upper_intermediate_students_book_pg21-22-155-156_cash_or_conscience_the_lions_share_pitching.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 3 Beyond Culture - Summary and Review 20231013 hw20231016 Why is culture still a divider? Read a summary of the best seller 'Beyond Culture' by Edward T.Hall. Answer the questions. 129 1 Pros and cons of high context and low context culture model (Edward T.Hall) active edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png What are the pros of this model? ✓ popular framework in intercultural-communication studies ✓ help inform and educate individuals on how to better facilitate communication between individuals of different cultural backgrounds ✓ anticipate if a given group is likely to be inclusive enough for outsiders or additional team building is required → more inclusive in low-context ✓ predict how long the decision making process may last & when you still have time to change something → faster in low-context ✓ schedule negotiations with informal meetings before negotiating rather than after (to celebrate) → priority is given to building strong, long-term relationships in high context culture inclusive = including a wide range of people, things, ideas, etc What are the cons of this model? 〆lacks (or has been criticised for lacking) empirical validation 〆cultural context can also shift and evolve e.g. a study has argued that both Japan and Finland (high-context cultures) are becoming lower-context with the increased influence of Western Europe and United States culture 〆might oversimplify cultural differences and ignore other factors that contribute to communication styles, such as individual characteristics and personal experiences of team members 〆could run the risk of prioritizing task-oriented communication or under-estimating the value of relationship-building when dealing with partners from a low-context culture 〆can lead to ethnocentric views that place one communication style above another. Some people may perceive the communication style in their own culture as superior or more effective (ethnocentrism) 〆may emphasise the role of traditions and consequently hinder innovation 〆could underestimate a group's abilities to adapt to change = risk of stereotyping or making assumptions 〆According to Zaidman, Edward T.Halls' model doesn’t explain variations within a culture or variations among cultures. e.g. it fails to distinguish between the high-context communication of a Japanese businessman and the high-context communication of an Indian → see also Stephen B. Ryan criticism for the creation of harmful stereotypes leading to an increase in misunderstandings and miscommunication Common sense is the collection of prejudices acquired by age eighteen. Albert Einstein 128 1 Lead in Contributing to society (corporate social responsibility) active edit_ol_qa pix/icons8-collaboration-100_white.png Imagine you are a very rich business person... Do you care how your money is invested or are you just interested in obtaining a good return? ✓ dividends are not always a priority → make this world a better place Would you mind if your money was invested in the tobacco industry? 〆might damage your reputation ✓ provided it's legal Thank you for smoking Satirical comedy follows the machinations of Big Tobacco's chief spokesman, Nick Naylor, who spins on behalf of cigarettes while trying to remain a role model for his 12-year old son https://www.imdb.com/title/tt0427944/ ]]> Can sharks have good conscience? ✓ money has no smell ✓ some profits can be donated to charity ✓ many household name polluters invest in renewable energies shark = (informal, disapproving) person who is dishonest in business, especially sb who gives bad advice and gets people to pay too much for sth house name = name that has become very well known; very popular brand Would you invest only in ethically sound companies because of your conscience? ✓ discrimination can be misleading ✓ ethical investment is hype & hypocritical hype = (informal, disapproving) advertisements and discussion on television, radio, etc. telling the public about a product and about how good or important it is Can moral aspirations depend on generations? Named generations in the Western world (Wikipedia) ]]> Millennials = aka Generation Y, described as the first global generation and the first generation that grew up in the Internet age.[13] The generation is generally marked by elevated usage of and familiarity with the Internet, mobile devices, and social media,[14] which is why they are sometimes termed digital natives 127 active textbook tmp_pdf/in_company_2nd_edition_upper_intermediate_students_book_pg21-22-155-156_cash_or_conscience_the_lions_share_pitching.pdf pg 26 ex 3 reading The lion's share T / Cl If you have an idea, whom do you pitch for financing your start-up? ✓ business angels Who are generation 'Y' people? (...) ]]> 126 active textbook tmp_pdf/in_company_2nd_edition_upper_intermediate_students_book_pg21-22-155-156_cash_or_conscience_the_lions_share_pitching.pdf in_company/in_company_2nd_edition_upper_intermediate/in_company_2nd_edition_upper_intermediate_audio_cd01/in_company_2nd_edition_upper_intermediate_audio_cd01_26.ogg
answers
T / Cl Why are audience ratings dropping? ✓ shift from a (young) money-grabbing professional audience to a younger age group, the Millennium generation Y ✓ the Millennium generation Y has other aspirations, are tired of the egos, greed and sarcasm of business angels ✓ they want more socially responsible businesses Should the programme be about lions or pussy cats? 〆 should not be a 'save-the-world' show (...) What will happen if viewing figures drop further? 〆 advertising revenues will decrease 〆 will have to reschedule the show to off-peak time Should you tame the lions? ↔ make the show more socially responsible? ✓ need to address greater share of generation Y in the audience breakdown (...) pg 26 ex 5 speaking discussion set for homework pg 27 ex 6 reading → pick a profile ]]> 125 ethnocentrism = views that place one communication style above another. Some people may perceive the communication style in their own culture as superior or more effective; Generally considered a human universal, it is evident in the widespread practice of labelling outsiders as "savages" or "barbarians" simply because their societies differ from those of the dominant culture. Early anthropologists often reflected this tendency, as did Sir John Lubbock, who characterized all nonliterate peoples as being without religion, and Lucien Lévy-Bruhl, who found them to have a "prelogical mentality" because their world view was unlike that of western Europe. The opposite of ethnocentrism is cultural relativism, the understanding of cultural phenomena within the context in which they occur inclusive = including a wide range of people, things, ideas, etc 124 20231016 15:45-16:45 15:30-16:30 1.5 1666 active Mentoring (2/2) By the end of this session you will have studied Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 3 Beyond Culture - Summary and Review 20231013 hw20231016 Why is culture still a divider? Read a summary of the best seller 'Beyond Culture' by Edward T.Hall. Answer the questions. 123 wip textbook What are the 4 C's of mentorship? Leveraging mentoring to nurture the 4Cs—conversation, connection, community, and culture—can create an increased sense of belonging in employees, thus building social capital. https://www.centerformentoring.com/grow-good-social-capital-through-the-4-cs-of-mentoring Nine best practices for mentors Be insightful and thoughtful. Ask strategic and thought-provoking questions to help mentees identify goals or obstacles. Be intentional. ... Be constructively objective. ... Be open and transparent. ... Facilitate and guide. ... Be empathetic and patient. ... Be attentive and available. ... Inspire confidence. Q&A How can you praise a mentee without appearing too condescending? Notes:
]]> 122 1 Mentoring - Q&A session active edit_ol_qa pix/icons8-collaboration-100_white.png How do you choose a mentor? How do you manage expectations? ✓ select someone from your culture ✓ must have experience & achievements in the area you need to develop 〆role model or long lasting relationship are not necessarily sensible criteria → consider having different mentors all your life What essential criteria are needed when starting? ✓ requests voiced by mentee must be supported by mentor e.g. how to become a good manager? ✓ self-assessment e.g. how much do you think you have scored on a scale of 10? → if 8, then no need to continue Are all mentees knowledgeable enough to distinguish mentoring from coaching? 〆probably not → make clear from the beginning mentoring = self-development ✓ find solutions within yourself ✓ make use of your own resources → if concrete advice is needed, then turn to coaching How long should mentoring last? ✓ agree on time frame from the beginning e.g. 5-8 sessions → extend or end when relevant to both parties = mutual interest → a mentor can't solve all issues How do you decide when to end mentoring? ✓ draw a written agreement (not as formal as a contract) to be referred to as a memo → make sure you all agree on when & why to end = draw a line between mentoring & coaching Can you use KPIs to validate your mentorship? 〆achieving KPIs are not necessarily enough 〆mentoring may depend on confidential goals e.g. how do you become self-confident? How should a mentor behave if the request is from an employee who needs more coaching than mentoring? ✓ check if experience is indeed relevant → mentoring = sharing experience & asking the right questions (focus on areas where the mentor has personal experience) → coaching = art of asking the right questions How can you praise a mentee without a condescending attitude? ✓ show you are equal → you have made the same mistakes ✓ don't give solutions → ask questions to find a solution (in appearance together) condescending = behaving as though you are more important and more intelligent than other people; patronising Why is patting on the shoulder perhaps not a good symbol of mentorship? 〆possible sign of sexual harassment 〆violation of individual's space 121 120 20231013 15:30-16:30 15:45-16:45 1.5 1666 active Mentoring (1/2) By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Intermediate Unit 5 Development Dilemma: Striking a balance (Camisea) intelligent_business_intermediate_students_book_pg41-48_142_138_144_unit5_development_prosperity_or_preservation_gas_for_peru_dilemma_camisea.pdf icons8-hand-with-pen-100.png Writing pg 48 writing Write a report → outline key issues → recap stakeholders' views → make recommendations Paste your assignment in a Googledoc. (send the link to your google doc (in edit mode!) smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. In Company Upper Intermediate Case study: Cash or conscience pg 26 ex 3 reading The lion's share in_company_2nd_edition_upper_intermediate_students_book_pg21-22-155-156_cash_or_conscience_the_lions_share_pitching.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 119 active textbook ]]> 118 3 Beyond Culture - Summary and Review active 20231013 hw20231016 prep_short_reading_floating edit_short_reading_floating edit_reading_floating Why is culture still a divider? Read a summary of the best seller 'Beyond Culture' by Edward T.Hall. Answer the questions. What are the advantages & disadvantages of using implicit communication? ✓ less attention can be paid to spoken words, which speeds up communication considerably 〆is faster in the moment but much slower to change overall What are the advantages & disadvantages of using explicit communication? ✓ meanings can be changed quickly 〆is slower, requiring more spoken information and longer messages Why is being late to an appointment is much more tolerated in Latin America than it is in the United States? ✓ in Latin America you might need to prioritize an issue. Changing plans last minute, however, is seen as rude in the US and Northern Europe, as people from these cultures expect you to plan your schedule in advance According to the text, how is space perceived in Europe as opposed to Japan? ✓ people from Western cultures tend to associate space with private ownership and personal status. A stranger moving your stuff is just wrong. What example(s) of a country's former social organisation do you know of? ✓ bowing practice in Japan stems from its feudal history What can questioning your own beliefs help you understand? ✓ may help better understand foreign cultures Beyond Culture - summary Beyond Culture - summary Edward T.Hall https://lifeclub.org/books/beyond-culture-edward-hall-review-summary
Beyond Culture Key Idea #1: Your actions and thoughts are shaped by the culture in which you grow up. Human beings are cultural by nature. Regardless of where a person is born and raised, her culture – the ideas, customs and social mores of her community – will inevitably have an effect on the way she acts and thinks throughout her life. ]]> From birth, we begin to learn from the people around us. In this way, a person’s actions are changeable, as they suit the cultural context in which the person exists. Over time, learned actions develop into ingrained habits. Eventually, these habits become second nature, almost automatic. By the time we’ve reached adulthood, these learned actions have become internalized, unconscious behaviours, specific to the culture in which we were raised. A good example of this can be found in the way people greet each other. While the Japanese bow, Inuits rub noses. Such behaviours are taken for granted within each culture and are performed automatically. Both actions, however different, convey respect or gratitude, yet only when performed in the context of each respective culture. Beyond Culture Key Idea #2: You perform learned cultural rituals on a daily basis – often without even realizing it. The sequence of actions that people perform together differs from culture to culture. Settling disputes is one particular practice that is often culturally determined. A person from England or America, for example, might first offer subtle verbal hints that something is wrong. He might then send a message through an emissary, before directly confronting the other party. If none of these actions resolve the dispute, he might resort to legal action.]]> People from Latin America or Mediterranean cultures, on the other hand, see handling disputes much differently. In general, people from these cultures try to avoid confrontation with co-workers or family members unless they feel that they must engage directly. Beyond Culture Key Idea #3: Different cultures have different ways of communicating, and each has its pros and cons. Have you ever struggled to plan an event with people from different cultural backgrounds? This situation isn’t uncommon and results from cultural differences in communication. In short, different cultures have different ways of communicating. Some communicate explicitly while others communicate implicitly. ]]> Cultures that communicate explicitly include those in Germany, Switzerland, the countries of Scandinavia and (although to a lesser extent) the United States. In the context of these cultures, plans are typically set clearly and plainly, using words. The downside of such communication is that a message must contain all the necessary information so there can be communication at all. This can slow things down, as messages are long and complex. Other cultures, however, rely more on implicit communication. This means that a lot of communicated information is embedded in context and the body language of the people involved. In Asian cultures, for example, people are on the lookout for verbal symbols or physical gestures as part of a conversation, and such gestures are easily understood by the group. Using implicit communication means that less attention can be paid to spoken words, which speeds up communication considerably. There are pros and cons, of course, to both styles. Explicit communication is slower, requiring more spoken information and longer messages. But the upside is that meanings can be changed quickly. Implicit communication, in contrast, is faster in the moment but much slower to change overall. Physical gestures, in particular, rely on historical tradition for meaning. Gestures can’t take on new meanings quickly, but spoken language can. If a culture is stable for a long time, people become more able to efficiently communicate, often through developing implicit signs to speed things up. But if a culture is changing rapidly, communication remains explicit, as it allows for more flexible communication. Beyond Culture Key Idea #4: Cultural differences shape the way you walk, and the way you perceive time. In Northern Europe and America, people view time as a straight line, moving forward into the future. Such a view leads people to schedule work hours strictly, setting deadlines for specific tasks. People from cultures in the Middle East and Latin America, in contrast, tend to focus on the present moment. They often prioritize tasks on the fly, based on what is most pressing at that moment. For people in these cultures, time is flexible, and deadlines are seldom hard or fast. Differences in the perception of time can certainly explain many cultural differences. For instance, being late to an appointment is much more tolerated in Latin America than it is in the United States. In Latin America, it is understood that you might need to prioritize an issue that you feel is more pressing than your appointment. Changing plans last minute, however, is seen as rude in the US and Northern Europe, as people from these cultures expect you to plan your schedule in advance. Beyond Culture Key Idea #5: You see the world through the lens of your culture, which can lead to a lot of misunderstanding. Actions deemed “appropriate” are in particular a sensitive area between cultures. You may be startled or even offended by the actions of a person from another culture, especially when the gesture clashes or conflicts with what you see as correct or acceptable. ]]> Japanese hotels offer a useful example. Here it’s common practice for hotel staff to move your luggage to a new room without asking your permission. Staff will do this if your room is needed urgently by another party (for example, a large family). For the Japanese, this is a completely normal practice, and even connotes familiarity and a sense of inclusion for the guest who is being moved. Yet American and European guests, when faced with such a situation, are often shocked and insulted. Why? People from Western cultures tend to associate space with private ownership and personal status. A stranger moving your stuff is just wrong. In Western cultures, children are trained to get ready for the job market, thus schooling is competitive and task-driven. Regular exams measure student achievement and awards are given to those who excel. In contrast, children of Pueblo Indian descent are educated by peers and role models, spending time with them and absorbing their knowledge. This system is informal, and children play more than study before their working lives begin. Pueblo Indians prefer this method, feeling that the Western system is unfair to children and therefore damaging to society. Beyond Culture Key Idea #6: It takes a lot of work to understand another culture, but it’s worth it. Understanding other cultures is difficult, often because it requires knowledge of a culture’s particular historical and social context.]]> In Japan, for example, people are expected to use an appropriate degree of politeness depending on their relationship to a person – whether the person is a superior, a teacher, a friend or family. This practice stems from Japan’s feudal history. Until recently, social standing was determined by a person’s status and wealth. People from lower ranks were required to show respect to people from higher ranks. Today’s degrees of politeness is just one consequence of the country’s former social organization. https://lifeclub.org/books/beyond-culture-edward-hall-review-summary)]]> implicit = suggested without being directly expressed; forming part of sth (although perhaps not directly expressed) explicit = (of a statement or piece of writing) clear and easy to understand ingrained = (of a habit, an attitude, etc.) that has existed for a long time and is therefore difficult to change emissary = /ˈemɪsərɪ/ person who is sent to deliver an official message, especially from one country to another, or to perform a special task resort = to make use of sth, especially sth bad, as a means of achieving sth, often because there is no other possible solution embedded = (of feelings) felt very strongly and difficult to change lookout = to watch carefully for sb/sth in order to avoid danger, etc. or in order to find sth you want pressing = needing to be dealt with immediately; urgent startled = excited by sudden surprise or alarm and making a quick involuntary movement connote = to suggest a feeling, an idea, etc. as well as the main meaning role model = person that you admire and try to copy stem = to come from, to originate feudal = connected to the social system in medieval Europe whereby a vassal held land from a superior in exchange for allegiance and service
117 1 Lead in active prep_ol_qa edit_ol_qa pix/icons8-cafe-100_white.png visual aid
Erin Meyer is a professor at INSEAD, where she directs the executive education programme Leading Across Borders and Cultures. She is also the co-author (with Reed Hastings) of No Rules Rules: Netflix and the Culture of Reinvention (Penguin, 2020). Watch the video to find out why. video Leadership Speaker Erin Meyer: Low Context vs. High Context Societies https://www.youtube.com/watch?v=9oYfhTC9lIQ Are the statements below true or false?]]> erin_meyer_low_context_vs_high_context_societies_9oYfhTC9lIQ.mp4 Audio transcript in a low context society while we are communicating we assume that we have a low level of shared context what does that mean it means that we don't have the same reference points or the same body of knowledge or relationships that we have a low level of shared context so in a low context society we believe that good effective professional communication is a communication that's very explicit it's very simple and very clear in a low conduct society we're trained that if I want you to understand blue then I have to say blue literally we're trained in a low context culture that if I give a presentation I should tell you what I'm going to tell you and then I should tell you and then I should tell you what I've told you why do I tell you the same thing three times because we're focused overall on making sure that the message was passed simply and clearly in a high context society while we're communicating we assume or consider that we have a larger body of shared context that we have the same reference points body of knowledge information and because we assume all of this shared context in a high context society we believe good effective communication is a communication that's more implicit or layered or nuanced I had a German individual who said to me you know Aaron in Germany at the end of a meeting we almost always do a recap first we do a verbal recap and then we do a written recap that's low context right clarification clarification clarification he said now that I've been working frequently with the French I often find that at the end of a meeting I'll get ready to do a recap and my French colleagues will just stand up and someone will say eh voila there it is and I'll think to myself but voila what and then I'll be very surprised to see that it just seems that people know what's been sited that they know what's supposed to happen next without going through all of those levels of clarification that I'm so used to in my own culture I had a second example I was doing some work a while ago in Istanbul and I had a Turkish client who was telling me about all of these issues that he was having with his new American boss and I said when your boss was here did you tell him what you're telling me now and he said well you know Aaron I made it known so that he could see it if he wanted to see it and I thought to myself he probably didn't see it right I'll give you a third example from China I was giving a presentation at a conference in China last year and all the people in the room worked for the same multinational American company before I worked within the Chairman who was this American from New York City gave a presentation that went very well and then he left afterwards when I was working with the group we were talking about this and I had the Chinese human resource director raise his hand and he said you know Aaron this concept is very interesting to me because the whole time the chairman was talking I was trying to make sure that I was listening with all of my senses that I was picking up all of the levels of meaning that he might be trying to pass now that I look at this I'm asking myself the question is it possible that there was no meaning beyond that you know first those simple words that he was saying and I thought to myself that that chairman would have been really surprised to note think that anyone was trying to understand his message beyond the first degree When you give a presentation in a low context culture you should tell people what you're going to tell them, then you should tell them, and then you should tell them what you've told them. ✓ true → you tell the same thing three times because you are focused overall on making sure that the message was passed simply and clearly In a low context culture you are focused overall on making sure that the message was passed simply and clearly because while you are communicating you assume you have a large body of shared context. 〆false → you assume you haven't got a large body of shared context In a high context society people believe good effective communication is more explicit. 〆false → it is more implicit Germany has low context culture because (for example) at the end of a meeting they almost always do a recap first, then do a verbal recap, and then do a written recap . ✓ true → low context clarification In Istanbul, a Turkish client had problems with his new American boss, so he made it known so that his boss could see it if he wanted to see it. His American boss probably got the message. 〆false → the American boss is probably not used to reading implicit, high context clues 116 3 pix/icons8-collaboration-100_white.png Traits of high context and low context cultures active xml_multi_dd_row 45 20 left 1;2;3;4;5;6;7 8;9;10;11;12;13;14 relies heavily on explicit verbal skills members' communication must be more explicit, direct, and elaborate individuals are not expected to have knowledge of each other's histories or backgrounds communication is not necessarily shaped by long-standing relationships between speakers meaning of messages is more dependent on the words being spoken than on the interpretation of more subtle or unspoken cues individualism prefer the uncompromising and dominating communication style often exhibit less-direct verbal and non-verbal communication utilize small communication gestures read more meaning into less-direct messages harmony and the well-being of the group are preferred over individual achievement relational, collectivist, intuitive, and contemplative close-knit community prefer the avoiding and obliging conflict styles 115 4 pix/icons8-collaboration-100_white.png High context and low context countries active xml_multi_dd_row 20 16 left 1;2;3;4;5 6;7;8;9 10;11;12;13;14;15;16 17;18;19;20;21;22;23 USA Canada Australia Netherlands Germany Poland Finland Denmark UK Argentina Brazil Spain Italy France Russia Singapore Kenya India Iran Saudi Arabia China Korea Japan visual aid ]]> 114 5 Communication breakdown active pix/icons8-microscope-100_white.png prep_2columns_2qa edit_2columns_2qa edit_1qa Explain what went wrong on both sides. Díaz was quite certain Mr Chen had said he was coming. Mr Chen was quite certain he had communicated that he absolutely could not come because he was going to be celebrating his daughter’s birthday with his family. Suggest how the manager could have avoided this misunderstanding. 113 NPS = net promoter score to wing it = (informal) to do sth without planning or preparing it first 112 More Over 20 years in sales and marketing joint forces for decision search synergy to reach a decision Winging it Being flexible without a destination in mind ]]> 20230929 15:30-16:30 15:45-16:45 1.5 1666 active Dilemma: Striking a balance (Camisea) By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Intermediate Unit 5 Development Dilemma: Striking a balance (Camisea) pg 48 reading Brief intelligent_business_intermediate_students_book_pg41-48_142_138_144_unit5_development_prosperity_or_preservation_gas_for_peru_dilemma_camisea.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 111 active textbook pg 47 ex 2 listening intelligent_business_the_economist_longman/intelligent_business_intermediate/intelligent_business_intermediate_audio_cd01/intelligent_business_intermediate_cd01_14.ogg pg 47 speaking → practise modals of likelihood from pg 45 Functional language: Dealing with unclear situations pg 47 Culture at work T / Cl How do you deal with unclear situations? Have you got fixed rules or do you tolerate unclear answers? ✓ avoid unclear situations when much is at stake ✓ tolerate vague solutions when more time available (...) How do you identify your interlocutor's expectations? ✓ ask targeted questions to agree on well-defined objectives 〆avoid vague, though possibly promising, topics when brainstorming What kind of questions (open or do you build to understand requests better? ✓ closed 〆open questions needed only for brainstorming [Can | Could] you prepare a presentation for Monday 8am? → polite request or question? ✓ can = question ✓ could = polite request → also depends on intonation! [Do you want to | Would you like to] intervene now? → question or invitation? ✓ Do you want to = question Would you like to = invitation (polite question) → also depends on intonation! What precautions can you take to avoid unclear situations? → use fixed expressions to explain your point of view ✓ Let's call a spade a spade ✓ Let's apply the KISS principle (keep it short & simple) ✓ Let's be a bit cunning / smarter ✓ Let's try to achieve a win-win outcome ✓ Let's just agree to disagree ]]> 110 active textbook Brief pg 48 task 1 2 pg 144 group A - consortium representatives pg 142 group B - Peruvian government representatives pg 138 group C - Amazon Watch pg 48 task 3 4 ]]> 109 3 SWOT analysis Preparing & delivering a SWOT analysis pix/icons8-lecturer-100_white.png active prep_2columns_2qa edit_2columns_2qa How will you conduct construction works for a pipeline across the Amazon Forest with endangering this unique eco-system? What guarantees can the consortium provide to ensure future FDI won't bring about social changes to the detriment of the local community? → use a SWOT analysis → add arguments under each category ]]> Strengths
• • •
Weaknesses
• • •
Opportunities
• • •
Threats
• • •
]]> Strengths
Consortium representatives & Peruvian governments • creation of new jobs • further economic development • tax income
Weaknesses
Amazon Watch • social change with communities being replaced by outside workers • long term disruption of the region by other new industries (logging & agriculture) •
Opportunities
Consortium representatives & Peruvian governments • improved standard of living for the local people • transfer of technology & know-how • cheaper electricity supply
Threats
Amazon Watch • local tribes might catch diseases brought in by outsiders • local fishing industry may be endangered by possible pollution •
]]> 108 active textbook tmp_pdf/intelligent_business_intermediate_students_book_pg41-48_142_138_144_unit5_development_prosperity_or_preservation_gas_for_peru_dilemma_camisea.pdf pg 48 listening intelligent_business_the_economist_longman/intelligent_business_intermediate/intelligent_business_intermediate_audio_cd01/intelligent_business_intermediate_cd01_15.ogg T / Cl Feedback What mistakes have been made? 〆insufficient guidelines on construction procedures 〆poor quality control of work on the ground 〆lack of communication with local people 〆no evaluation of the impact on the local communities & environment What lessons are to be learnt? Amazon Rainforest = sensitive area ✓ not possible to proceed with such projects without respecting international guidelines ✓ ought to observe accepted international standards for construction & development in sensitive areas Who can be blamed for such mismanagement? What should be done about it? ✓ no single organisation can be held accountable → should take into account precise guidelines laid down by the World Bank ]]> 107 active textbook Writing pg 48 writing Write a report → outline key issues → recap stakeholders' views → make recommendations Paste your assignment in a Googledoc. (send the link to your google doc (in edit mode!) ]]> 106 to hold out = wait uncompromisingly for something desirable to call a spade a spade = call a person or thing a name that is true but not polite; speak bluntly; use the plainest language KISS principle = keep it short & simple cunning = marked by skill in deception, showing inventiveness and skill consortium = group of people, countries, companies, etc. who are working together on a particular project GDP = gross domestic product foreign direct investment (FDI) = refers to purchase of an asset in another country, such that it gives direct control to the purchaser over the asset (e.g. purchase of land and building). In other words, it is an investment in the form of a controlling ownership in a business, in real estate or in productive assets such as factories in one country by an entity based in another country.[1] It is thus distinguished from a foreign portfolio investment or foreign indirect investment by a notion of direct control 105 to international guidelines ...during improving the improvement of this project ]]> 20230925 15:45-16:45 15:30-16:30 1.5 1666 active Development and the environment Showing cause & effect - dealing with unclear situations By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Intermediate Unit 5 Development pg 45 ex 1 practice pg 46 ex 2 grammar The future of the world's natural energy resources intelligent_business_intermediate_students_book_pg41-48_142_138_144_unit5_development_prosperity_or_preservation_gas_for_peru_dilemma_camisea.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 104 20230130-1907 active review 102 active textbook Grammar: Modal verbs of likelihood pg 45 language check pg 45 ex 1 practice pg 46 ex 2 grammar The future of the world's natural energy resources pg 46 ex 1 2 speaking → practise modals of likelihood from pg 45 ]]> 101 100 the one of these options I must choose one of these options (in the ) point in time ≠ period of time beginning of the next year ]]> chaos /'keiɔs/ 20230922 15:30-16:30 15:45-16:45 1.5 1666 active Prosperity or preservation By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Intermediate Unit 5 Development pg 42 ex 1 2 reading pg 43 Gas for Peru vs green imperialism intelligent_business_intermediate_students_book_pg41-48_142_138_144_unit5_development_prosperity_or_preservation_gas_for_peru_dilemma_camisea.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 99 active textbook ✓ contribute to reducing carbon footprint perhaps only on a small scale ✓ have a rather questionable impact on climate change → are your efforts worthwhile? → try at least to set a good example, especially for developing economies = not to repeat mistakes made by developed economies since the industrial revolution Does prosperity take place at the cost of preservation? ✓ industrial revolution ✓ boom of consumer society 〆plans taking into account sustainability are relatively recent pg 41 keynotes Prosperity or preservation? T / Cl Will standards of living change as a result of people's endangered health & depletion of natural resources? ✓ standards will change, though not necessarily to the worse → NGOs & government should support & invest in alternative economic development projects Lexical material: Economic development pg 42 preview → discuss T / Cl Is sustainable economic development the result of government intervention in market regulation, or does it also depend on compliance with international agreements? → depends on ✓ international pressure ✓ role on the international, political scene ✓ political will ✓ GDP ✓ poverty reduction ✓ preservation of the environment (...) ]]> 98 active textbook tmp_pdf/intelligent_business_intermediate_students_book_pg41-48_142_138_144_unit5_development_prosperity_or_preservation_gas_for_peru_dilemma_camisea.pdf intelligent_business_the_economist_longman/intelligent_business_intermediate/intelligent_business_intermediate_audio_cd01/intelligent_business_intermediate_cd01_13.ogg pg 42 ex 1 reading for gist pg 43 Gas for Peru vs green imperialism pg 42 ex 2 3 reading for detail pg 42 speaking ]]> 97 20230914-1102 Pronunciation of verb & noun active grammar 96 active textbook ✓ unemployment ✓ lack of education ✓ war pg 44 ex 1 2 vocab 1 pg 44 ex 3 vocab Lexical material: Development & the environment pg 44 ex 1 vocab 2 ]]> 95 20230919-1138 Modal verbs of likelihood active grammar 94 1 Modal verbs active decks deck_of_phrases_modal_verbs_b202.csv 93 20230130-1907 active review 91 MEDC = more economically developed country LEDC = less economically developed country p.a = per annum, per year GDP = gross domestic product disastrous = catastrophic to halve = divide into two halves or parts to argue = to exchange views or opinions, especially heatedly or contentiously sustainable = which can be maintained without endangering future generations to deplete = to reduce in numbers or quantity, to empty to endanger = to threaten facilities = equipment, or the resources for doing something to oppose = to set oneself against, resist, argue against species /'spi:ʃi:z/ = (n - pl the same) class of things having some common characteristics logging /ˈlɔɡɪŋ/ = work of cutting down trees for timber upstream = supply of items for production downstream = supply of finished products to consumers to campaign = an organized course of action for a particular purpose, esp. to arouse public interest to fuel = to increase sth; to make sth stronger; to make a bad situation worse to loan = to lend sth to sb, especially money 90 keep for pass on to our kids They announced about this You need to take into considerations consideration the needs of developing economies They will get gas on the at a lower price ]]> 20230918 15:45-16:45 15:30-16:30 1.5 1666 active Animal testing By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Intermediate Unit 10 Ethics Case study - Principles or profit pg 103 writing - short report ✓ review proposals ✓ justify your choice market_leader_3rd_intermediate_course_book_pg102-103_case_study_principles_or_profit_ethics.pdf icons8-hand-with-pen-100.png Writing → focus on quality & use of articles ✓ no time limit ✓ complete this task with all your notes ✓ you may use a dictionary (send the link to your google doc (in edit mode!) zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 89 1 Animal testing alternatives active move_html5_video animal_testing_alternatives_unilever-9qSL9_nfQu0.mp4 88 1 Non animal safety science Making ethical choices: non animal safety science active edit_ol_qa pix/icons8-collaboration-100_white.png Animal testing alternatives We’ve been using and developing alternatives to animal testing for more than 30 years. In a new film created for Unilever by BBC StoryWorks, go inside our global Safety and Environmental Assurance Centre and hear from the scientists committed to the cause. This film is part of a series exploring how the cosmetics and personal care sector affects people, the planet and products. Watch other films in the #EssentialsForDailyLife series here: https://essentialsfordailylife.cosmet. https://www.youtube.com/watch?v=9qSL9_nfQu0 ]]> Would you buy cosmetics from a company rather than another one if you had the guarantee it was ethically produced? ✓ depending on price, probably yes ✓ if they have the reputation of being a pioneer of non animal approaches e.g. Unilever Do you believe it is possible to launch new medicines without testing on animals and/or humans? How? ✓ computational chemistry ✓ testing on instrumented mannequins ✓ focus on consumer safety = non animal safety science Would you like to work in this company? Why / why not? ✓ transparency ✓ ethical mission statement ✓ sustainable goals ✓ attracting young talents 87 86 potential potentially extremely profitable product severe breathing difficulties in last the latest tests ]]> 20230911 15:45-16:45 15:30-16:30 1.5 1666 active Case study - Principles or profit By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Upper Intermediate Unit 5 Technology Dilemma - Turning ideas into reality intelligent_business_upper_intermediate_students_book_pg42-49_unit5_technology_march_of_the_mobiles_relative_clauses_dilemma.pdf icons8-hand-with-pen-100.png Writing pg 48 write it up → justify your choice in terms of ✓ innovative value ✓ social value ✓ cultural value ✓ long term return → focus on quality ✓ no time limit ✓ complete this task with all your notes ✓ you may use a dictionary (send the link to your google doc (in edit mode!) smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd Intermediate Unit 10 Ethics Case study - Principles or profit pg 102 background reading market_leader_3rd_intermediate_course_book_pg102-103_case_study_principles_or_profit_ethics.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 85 active textbook ✓ could help recover your reputation after some allegations of being too profit oriented ✓ may afford this kind of publicity if well established (...) pg 102 background reading T / Cl Can you take the risk of testing a new drug in Africa? 〆reliable clinical results call for expensive infrastructure perhaps not available locally ✓ kill two birds with one stone 〆might attract attention of human rights activists 〆target patients won't be future buyers, only NGOs and governments ]]> 84 active textbook tmp_pdf/market_leader_3rd_intermediate_course_book_pg102-103_case_study_principles_or_profit_ethics.pdf market_leader/market_leader_3rd_intermediate/market_leader_3rd_intermediate_audio_cd02/market_leader_3rd_intermediate_audio_cd02_031.ogg T / Cl What would you do if you were a shareholder: only make profit or also try to support more ethical decisions? ✓ find more partners to reach a morally satisfactory outcome ]]> 83 active textbook 〆could be fined if found to have withheld evidence of side effects ✓ make a press release to be clear about its mission statement ✓ avoid animal testing at any cost → don't pay lip service if you can't afford to hold your promises ≠ always put principles before profits pg 103 discussion topics for the management meeting T / Cl What are the main areas of concern? What is at stake: testing on people, animals, or finding long-term financial support? 〆potential partners & stakeholders won't want to run the risk of being sued for testing ✓ diligently observe local regulation for introducing new drugs in the market → finding long-term financial support = priority Can licensing be an alternative form of financing production & sales? ✓ ask a 3rd party pharmaceutical group to manufacture & sell if you can't afford to do so yourself = reminiscent of outsourcing & franchising → focus on R&D 〆very long ROI means they need to sell as much as possible while the product is still licensed... pg 103 task 1 2 → use agenda to address issues ]]> 82 3 Items on the management meeting agenda active edit_ol_qa_writing edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png River blindness ✓ promising results → impact of image on reputation PX200 drug for treating heart disease ✓ final stages of development 〆severe breathing difficulties → ethical decision New dieting product 〆may involve animal testing ✓ opportunity to continue or abandon animal testing altogether → ethical decision 81 active textbook DVD case study commentary Feedback ✓ establish clear leadership ✓ focus on core values ✓ explain why you may sometimes not be able to be consistent with your core purpose ✓ address common needs → what the company can bring to society ✓ make clear & consistent choices → be either ethical or profit-oriented → don't pay lip service (to avoid reputational damage) ✓ build confidence in the quality of products set for homework pg 103 writing - short report ✓ review proposals ✓ justify your choice ]]> 80 to turn a blind eye to = to refuse to acknowledge; not to take into consideration; to pretend not to see sth; to ignore to come to your senses = to think clearly; behave as usual or as you should; act sensibly; to become conscious again; wake up to fix up ~ a meeting) = to make arrangements for to withdraw ~ sth (from sth) = to stop giving or offering sth to sb to live up to = to satisfy; meet the requirements or expectations of to suffer = ~ (from sth) | ~ (for sth) to be badly affected by a disease, pain, sadness, a lack of sth, etc; to experience sth unpleasant, such as injury, defeat or loss to cure ~ sb (of sth) = to make a person or an animal healthy again after an illness to withhold = to refuse to give sth to sb reluctant ~ (to do sth) = hesitating before doing sth because you do not want to do it or because you are not sure that it is the right thing to do severe = extremely bad or serious to kill two birds with one stone = to succeed in doing two things by only one action at stake = at risk, in question or at issue 79 heard listened to this book when I run ... to generate profit from on one hand ]]> 20230908 15:30-16:30 15:45-16:45 1.5 1666 active Dilemma - Turning ideas into reality By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Upper Intermediate Unit 5 Technology pg 46 ex 2 practice defining clauses Dilemma - Turning ideas into reality pg 48 brief pg 48 task 1 intelligent_business_upper_intermediate_students_book_pg42-49_unit5_technology_march_of_the_mobiles_relative_clauses_dilemma.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 78 active textbook tmp_pdf/intelligent_business_upper_intermediate_students_book_pg42-49_unit5_technology_march_of_the_mobiles_relative_clauses_dilemma.pdf ✓ grant endowments to schools & universities ✓ support research & development Does your company support any innovative product of long term social & cultural value? ✓ reduction of CO2 emissions ✓ life-long learning ✓ deployment of medical technologies in cities where your activity is located pg 48 brief T / Cl How different is NESTA from other business angels? ✓ grants help designed to support products that may not attract other venture capitalists pg 48 task 1 2 T / Cl What new technologies have found use in business solutions? Which do you find the most promising? → provide arguments for & against ]]> 77 1 Evaluating innovative, social & cultural value of business projects active prep_2columns_2qa edit_2columns_2qa Provide arguments for & against the following projects. Point and click for learning on the move innovative value social value cultural value long term return
Working tyrelessly for the environment innovative value social value cultural value long term return
Nanotechnology to fight bioterrorism innovative value social value cultural value long term return
Vision of the future innovative value social value cultural value long term return
]]> Criteria for a successful endowment ✓ business-oriented project → viable, long term return on investment ≠ charity
]]> Point and click for learning on the move 〆technologically obsolete (superseded by QR codes) 〆questionable business model ✓ facilitates people's access to culture Working tyrelessly for the environment ✓ positive impact on the environment 〆limited cultural value because won't change people's habits → business angels Nanotechnology to fight bioterrorism ✓ appealing to pharmaceutical companies ✓ relevant to national defence → business angels → government and/or military subsidies Vision of the future ✓ likely very profitable business idea ✓ commercial success (despite possible costs of patents) → business angels ]]> 76 active textbook
Dilemma - decision
T / Cl Conclusion Is your corporate culture more profit oriented, or rather concerned by ethical choices? ✓ depends on the level of CSR (corporate social responsibility) → observe local compliance culture (although may involve losing against competition) ]]> 75 active textbook Writing pg 48 write it up → justify your choice in terms of ✓ innovative value ✓ social value ✓ cultural value ✓ long term return → focus on quality ✓ no time limit ✓ complete this task with all your notes ✓ you may use a dictionary (send the link to your google doc (in edit mode!) ]]> 74 endowment /en'daumənt/ = money that is given to a school, a college or another institution to provide it with an income; the act of giving this money 73 20230904 15:45-16:45 15:30-16:30 1.5 1666 active Briefing & assigning tasks By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Upper Intermediate Unit 5 Technology pg 45 ex 2 vocab pg 45 practice collocations intelligent_business_upper_intermediate_students_book_pg42-49_unit5_technology_march_of_the_mobiles_relative_clauses_dilemma.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 72 active textbook 71 20190808-0916 Defining vs non-defining clauses active grammar 70 active textbook Grammar: Shortened, relative clauses (defining vs non defining) pg 46 ex 1 grammar set for homework pg 46 ex 2 practice defining clauses ]]> 69 active textbook tmp_pdf/intelligent_business_upper_intermediate_students_book_pg42-49_unit5_technology_march_of_the_mobiles_relative_clauses_dilemma.pdf intelligent_business_the_economist_longman/intelligent_business_upper_intermediate/intelligent_business_upper_intermediate_audio_cd01/intelligent_business_upper_intermediate_audio_cd01_track_17.ogg Functional language: Outlining objectives, describing methods, assigning roles, referring to visuals pg 47 ex 2 listening intelligent_business_the_economist_longman/intelligent_business_upper_intermediate/intelligent_business_upper_intermediate_audio_cd01/intelligent_business_upper_intermediate_audio_cd01_track_17.ogg pg 47 speaking → outline form of the briefing (assign brainstorming activities) → create mixed teams (focus groups) → collect feedback at another meeting (thanks to marketing team using a questionnaire) ]]> 68 active textbook ✓ depends on your manager's management style ✓ initiative isn't always expected and/or even welcome ✓ in today's volatile world initiative can be more efficient in the long term Does the way of assigning tasks depend on corporate culture? ✓ depends more on the manager & activities in a given dept strategic planning, international relations, HR → greater flexibility operations dept → more dictatorial style Can you trust your subordinates not to go corner cutting? ✓ depends on empowerment or micro-management Culture at work - assigning tasks T / Cl Who makes major decisions, the manager or the team? ✓ the manager (with the help of the team) ✓ depends on the level of confidentiality When do you use brainstorming sessions? Before or during final decision meetings? → brainstorming session ✓ run meetings with mixed hierarchy ✓ review forms of focus groups → final decision meeting ✓ team consensus < manager's decision What is a high context presentation style to assign tasks? ✓ presenter assumes audience understands facts being discussed ✓ meaning depends on how rather than what [body language] ✓ much non-verbal communication [e.g. Steve Jobs] ✓ riskier when needing to assign tasks ✓ effective for persuasive & sales minded goals → empowerment What is a low context presentation style to assign tasks? ✓ explicit & detailed communication ✓ data shown on visuals supported by verbal explanation ✓ addressing more of a negotiation like meeting → micro management What conclusions can be drawn for assigning tasks? ✓ ways of assigning tasks depend on maturity & professional experience of corporate environment ✓ C2 (command & control) is often more common in Asia → think as much about who is the best person to perform a task as how to assign this given task ]]> 67 to shrink = to become or to make sth smaller in size or amount thorough = complete, exhaustive to draw on something = to be inspired by, based on, modelled on to assign = to give sb sth that they can use, or some work or responsibility to the letter = with nothing done wrong or left undone; exactly; precisely focus group = form of qualitative research in which a group of people are asked about their perceptions, opinions, beliefs and attitudes towards a product, service, concept, advertisement, idea, or packaging. Questions are asked in an interactive group setting where participants are free to talk with other group members to carry out orders to the letter = with nothing done wrong or left undone, exactly, precisely, by the book 66 How As it was demonstrated If you will have too much initiative ]]> hierarchy /haɪə.rɑː.ki/ hierarchical /ˌhaɪəˈrɑː.kɪ.kəl/ 20230901 15:30-16:30 15:45-16:45 1.5 1666 active Technology By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Upper Intermediate Unit 5 Technology pg 43 ex 1 2 reading pg 44 The march of the mobiles intelligent_business_upper_intermediate_students_book_pg42-49_unit5_technology_march_of_the_mobiles_relative_clauses_dilemma.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Upper Intermediate Unit 12 Competition Dilemma - The Cola come back pg 108 writing Write an e-mail to explain your strategy → choose a role (A, B or C) → how should Thums Up prepare for the free market? → what actions should be taken to protect their local market? → practise conjunctions from pg 106 ex 3 time clauses intelligent_business_upper_intermediate_students_book_pg101-108_unit12_competition.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> Intelligent Business B2 Unit 5 Technology 65 active textbook ✓ consumers are pushed to change devices to keep up with trends & fashion ✓ planned obsolescence makes technological updates more frequent ✓ government & industry adoption of new standards lag behind new technologies ✓ only geeks & general buyers can afford to splash out on the latest developments In which field is the pace (speed) of technology the fastest? ✓ mobile telecommunication ✓ nanotechnology ✓ AI, machine learning pg 41 The pace of change - keynotes T / Cl Would you like to have such a view on a telecoms tower as in the photo? 〆probably not (unless you enjoyed free 5G access) Is the market your industry specialises in already saturated? ✓ greater offer than demand pg 42 ex 1 2 preview ]]> 64 active textbook tmp_pdf/intelligent_business_upper_intermediate_students_book_pg42-49_unit5_technology_march_of_the_mobiles_relative_clauses_dilemma.pdf ✓ iPhone pg 42 ex 1 2 listening intelligent_business_the_economist_longman/intelligent_business_upper_intermediate/intelligent_business_upper_intermediate_audio_cd01/intelligent_business_upper_intermediate_audio_cd01_track_16.ogg pg 42 speaking → describe the Blackberry phone → recycle expressions from pg 42 ex 1 listening → convince your partner to buy it ]]> 63 active textbook ✓ use IoT (internet of things) to connect household goods together ✓ equip pets with wearable devices pg 43 ex 1 2 reading pg 44 The march of the mobiles pg 43 speaking T / Cl Have you ever tried setting up your own smart home? ✓ use of vocal commands to switch on / off some lights pg 45 ex 1 vocab set for homework pg 45 ex 2 vocab pg 45 practice collocations ]]> 62 built-in / planned obsolescence = commercial strategy to decide of built quality and when goods could become old-fashioned; falling into disuse or becoming out of date obsolete = no longer used because sth new has been invented; out of date to lag (behind sb/sth) = to move or develop slowly or more slowly than other people, organizations, etc infant = baby or very young child frantically = in an uncontrolled manner to boast = to talk with too much pride about sth that you have or can do to strap = to fasten sb/sth in place using a strap or straps astounding = surprising untapped market = potential market which hasn't been exploited yet convergence = occurrence of two or more things coming together to saturate = to fill to capacity saturated = when there a more goods than people who want to buy them to dispense = to distribute, deal out coverage = area where mobile technology thorough = done completely; with great attention to detail to outline = to give a description of the main facts or points involved in sth 61 entering of the penetration of Cola and Pepsi (OR before Cola and Pepsi enter the market) ]]> 20230825 15:30-16:30 15:45-16:45 1.5 1666 active Dilemma - The Cola come back By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Upper Intermediate Unit 12 Competition pg 106 practice - time clauses Dilemma - The Cola come back pg 108 reading brief task 1 2 intelligent_business_upper_intermediate_students_book_pg101-108_unit12_competition.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 60 active textbook ✓ marketing (rather than taste?) Is it difficult for giant corporations like Coca Cola & Pepsi Cola to enter new markets? ✓ probably not = because they already enjoy world-wide brand awareness pg 108 reading brief ]]> 59 1 Brainstorming strategies to protect the local market Brainstorming strategies to protect the local market active edit_ol_qa pix/icons8-collaboration-100_white.png Why would Indian customers switch to another brand of soft drinks, such a Coca Cola? ✓ obvious marketing appeal of western & American products ✓ brand image ✓ Pepsi & Coca Cola could afford to launch a widespread marketing campaign featuring local celebrity endorsement How can an Indian company like Parle protect its local market? ✓ emphasise the strong taste of Thums Up ✓ Indian dishes call for sweet, milky drinks - unlike Pepsi & Coca Cola e.g. Masala tea = only Thums Up can suit spicy Indian cuisine! → build a fashionable, trendy image to resist the appeal of the American lifestyle ✓ request government intervention to impose quotas in retail outlets to ensure a minimum percentage of local produce ✓ leverage existing networking → such a big Indian company must have privileged relationships with government members → impose certain maximum or minimum amount of sugar ✓ business intelligence → predict Coca Cola's actions What 3 distinctive strategies could Parle undertake? → sell a similar product to Coca Cola at a lower cost ✓ take advantage of Coca Cola's advertising campaign → differentiate from Coca Cola & Pepsi ✓ maintain a competitive advantage ✓ keep lower production costs ✓ rely on economies of scale ✓ control sources of supply ✓ sign exclusivity deals with distribution networks → become a representative of Pepsi & Cola ✓ if you can't fight them, join them ✓ become their exclusive bottler Would Russian kvas be successful abroad despite or thanks to its so-called Soviet image? ✓ no fizzy water ✓ exists also sugar free ✓ healthier than Coca-Cola → appeals to a different generation Should Thums Up sell in new markets? ✓ export production to counter-balance loss of local market share → launch a marketing campaign to gain new markets in countries with traditional Indian immigration 〆resources to enter new markets may be more needed to fight Pepsi & Coca Cola at home ≠ not the best time? 58 active textbook pg 143 role play → choose a role
role plays

role plays

role plays

pg 108 listening intelligent_business_the_economist_longman/intelligent_business_upper_intermediate/intelligent_business_upper_intermediate_audio_cd02/intelligent_business_upper_intermediate_audio_cd02_track_13.ogg T / Cl Decision 〆Parle Ltd sold brand to Coca Cola 〆but consumers would prefer the traditional taste! = brand image failed → taste matters! 〆marketeers sometimes fail penetrating despite their worldwide image e.g. Amazon failed in China & Russia pg 108 writing Write an e-mail to explain your strategy → choose a role (A, B or C) → how should Thums Up prepare for the free market? → what actions should be taken to protect their local market? → practise conjunctions from pg 106 ex 3 time clauses ]]> 57 Masala Chai = Indian beverage made by brewing black tea with fragrant spices, sugar and milk 56 20230821 15:45-16:45 15:30-16:30 1.5 1666 active Handling conflicts Confrontation By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Upper Intermediate Unit 12 Competition pg 105 ex 2 vocab compound nouns pg 105 practice intelligent_business_upper_intermediate_students_book_pg101-108_unit12_competition.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 55 active textbook tmp_pdf/intelligent_business_upper_intermediate_students_book_pg101-108_unit12_competition.pdf pg 105 practice T / Cl Would you buy a Honda car? Why / why not? ✓ Japanese quality pg 105 listening History of Honda intelligent_business_the_economist_longman/intelligent_business_upper_intermediate/intelligent_business_upper_intermediate_audio_cd02/intelligent_business_upper_intermediate_audio_cd02_track_11.ogg ]]> 54 20221011-1131 Present simple instead of future after a time marker active grammar 53 20200415-1712 Verbs followed by the present simple with a future meaning (I hope I get...) active grammar 52 active textbook set for homework pg 106 practice - time clauses ]]> 51 active textbook tmp_pdf/intelligent_business_upper_intermediate_students_book_pg101-108_unit12_competition.pdf ✓ accommodating pg 107 career skills T / Cl What strategies for handling conflict are available? ✓ minimise (~ ignore a conflict in a positive way or discard it in a negative way) ✓ accommodate (find a compromise) ✓ dictate (use authority to impose sth) pg 107 listening intelligent_business_the_economist_longman/intelligent_business_upper_intermediate/intelligent_business_upper_intermediate_audio_cd02/intelligent_business_upper_intermediate_audio_cd02_track_12.ogg ]]> 50 wip textbook 49 wip textbook T / Cl What are the pros of a direct conflict? ✓ to clean the air ✓ to improve team building ✓ to speed up a solution ✓ tangible feedback ✓ constructive criticism ✓ to go through a difficult situation together to learn to trust each other T / Cl What could be reasons for avoiding confrontation? 〆lack confidence 〆no guarantee of result 〆open criticism should not consist in shouting at each other 〆perceived as a personal attack 〆regular conflicts discourage spirit of initiative ]]> 48 to make a fuss = to quarrel about petty points to see eye to eye on = to agree fully; hold exactly the same opinion stake (in sth) = important part or share in a business, plan, etc. that is important to you and that you want to be successful;something that you risk losing, especially money, when you try to predict the result of a race, game, etc., or when you are involved in an activity that can succeed or fail;money that sb invests in a company riot = occasion when a large number of people behave in a noisy, violent, and uncontrolled way in public, often as a protest to see eye to eye on = to agree fully; hold exactly the same opinion to be short-staffed = inadequate in number of workers or assistants etc. rat race = a confusing scramble, struggle, or way of living that does not seem to have a purpose subservient = less important than sth else 47 economical economic power ... to avoid the conflict at all completely | altogether ]]> 20230818 15:30-16:30 15:45-16:45 1.5 1666 active Competition By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Upper Intermediate Unit 12 Competition pg 102 ex 1 reading pg 103 Crunch time for Apple intelligent_business_upper_intermediate_students_book_pg101-108_unit12_competition.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> Intelligent Business B2 Unit 12 Competition 46 1A Sales Training Video #74 - Switching Cost: Barrier to Selling in a Complex Sale active move_html5_video sales_training_video_nr74_switching_cost_barrier_to_Selling_in_a_complex_sale-Y4xInW4bUiI.mp4 45 1 Lead in active edit_ol_qa pix/icons8-collaboration-100_white.png Sales Training Video #74 - Switching Cost: Barrier to Selling in a Complex Sale Switching Cost: Barrier to Selling in a B2B Complex Sale. In this video sales trainer and expert Victor Antonio discuss the underlying cost of selling your product using the iceberg analogy. Total switching cost is the total cost to switch from one vendor to buy from you. As the total cost of switching goes up, the probability of a sale goes down. https://www.youtube.com/watch?v=Y4xInW4bUiI]]> How can a company prevent competitors from entering their market? ✓ involve high switching costs ✓ implement economies of scale that none else may afford Had you ever considered the impact of switching from one product to another before watching this video? When? What for? ✓ growing concern in the absence of standardisation 44 active textbook keynotes ]]> 43 active textbook tmp_pdf/intelligent_business_upper_intermediate_students_book_pg101-108_unit12_competition.pdf ✓ cost switching → focus on product differentiation → build your own ecosystem pg 102 listening Preview Protecting a market intelligent_business_the_economist_longman/intelligent_business_upper_intermediate/intelligent_business_upper_intermediate_audio_cd02/intelligent_business_upper_intermediate_audio_cd02_track_10.ogg pg 102 ex 1 reading pg 103 Crunch time for Apple pg 104 ex 2 reading for detail ]]> 42 active textbook ✓ out = to examine so as to determine accuracy, quality, or condition ~ AmEn + international English ↔ check ↔ look at Could you [look at | have a look at] our latest sales figures? ✓ look at = verb ✓ have a look at = expression pg 104 ex 1 vocab set for homework pg 105 ex 2 vocab compound nouns set for homework pg 105 practice ]]> 41 venue = place where people meet for an organized event, for example a concert, sporting event or conference economies of scale = when production costs are reduced by producing substantial quantities differentiation /,difə:,entʃi:'eiʃən/ = discrimination between things as different and distinct switching costs = costs involved in changing hardware from one producer to another to exert = to use power or influence to affect sb/sth crunch time = crucial moment, when sth long awaited is going to happen; critical period of time during which it is necessary to work hard and fast runaway success = happening very easily or quickly, and not able to be controlled hip = fashionable, trendy to unveil = to reveal, disclose to cede = to give up to dabble = to play in or as if in water, as of small children, to work with in an amateurish manner revered = respected, admired niche player = company present in a small segment of a market to be entitled = qualified for by right according to law seamless = having no spaces or pauses between one part and the next fully-fledged = completely developed; with all the qualifications necessary for sth shrewd = clever at understanding and making judgements about a situation; astute circumspect /'sə:kəm,spekt/ = thinking very carefully about sth before doing it, because there may be risks involved to encounter = to experience sth, especially sth unpleasant or difficult, while you are trying to do sth else; (formal) to meet sb, or discover or experience sth, especially sb/sth new, unusual or unexpected 40 20230814 15:45-16:45 15:30-16:30 1.5 1666 active Case study Car Glazer International Chasing debtors By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate pg 96-97 Writing minutes - taking notes pg 97 ex 6 vocab the_business_upper_intermediate_2_0_students_book_pg96-97_writing_minutes_taking_notes.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate pg 98 ex 2 scan reading Case study Car Glazer International the_business_upper_intermediate_2_0_students_book_pg98-99_case_study_car_glazer_international.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 39 active textbook 〆probably not, unless perhaps during working hours Under what circumstances should staff be given a reprimand? 〆in the event of unethical behaviour pg 98 ex 1 discussion pg 98 ex 2 scan reading T / Cl If you think someone in your partner's department has been dishonest, but have no evidence, do you investigate yourself or remain evasive? ✓ remain evasive Would you want to be a whistle-blower? ✓ depends if you might lose your job If customers have an outstanding bill, do you wait and see or do you chase them? ✓ you chase them How can you chase debtors? ✓ with some reminders & follow-up calls ]]> 38 active textbook tmp_pdf/the_business_upper_intermediate_2_0_students_book_pg98-99_case_study_car_glazer_international.pdf e-mail pg 99 ex 4 listening for detail the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd02/the_business_upper_intermediate_2_0_audio_cd02_038.ogg T / Cl Do you think F.Novak has embezzled some money? 〆asked the garage to repair his private car (a BMW) 〆lied to Garage Miler by saying Car Glazing would cover the costs → F.Nowak owes everyone some explanations pg 99 ex 5 discussion T / Cl Can this endanger customer business relationships? ✓ probably yes = spoil company reputation → fire F.Novak immediately or investigate? pg 99 ex 6 listening for detail the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd02/the_business_upper_intermediate_2_0_audio_cd02_039.ogg T / Cl What has F.Novak just achieved? ✓ has landed the biggest contract the company has ever had = has good networking & sales skills Whose BMW did F.Novak have repaired? ✓ perhaps a representative of this new insurance company = doing a favour to win a tender? → discuss the issue with your compliance officer Is it good business practice? 〆bribing? → should have kept his hierarchy in the loop How will you explain the situation to Garage Miler? = rather awkward to acknowledge F.Nowak was right → make up some story & pay outstanding debts asap Conclusion Would you want to work with a sales rep who has such ways and means? ✓ if Car Glazer agrees to pay the bill, it means they accept this practice... If he did it once, don't you run the risk of him doing it again? → consider some warning, reprimand...? Is it fair/ethical to prefer a company to another one because they have repaired your car for free? 〆probably not (...) If you were in Emily's position, would you be a whistle-blower? = leak to the media that the No 1 insurance company chose a service provider because they were done a favour? → all depends if Car Glazer pays the bill ]]> 37 to embezzle = to steal money that you are responsible for or that belongs to your employer sickie (to throw a ~) = day when you say that you are ill/sick and cannot go to work when it is not really true petty = small amount of money kept in an office for small payments to reprimand ~ sb (for sth) = (formal) to tell sb officially that you do not approve of them or their actions dent = hollow place in a hard surface, usually due to being hitting by sth in the course of = during, while evasive = not willing to give clear answers to a question; vague whistle-blower = (used especially in newspapers) person who informs people in authority or the public that the company they work for is doing sth wrong or illegal physician = (formal, especially AmE) doctor, especially one who is a specialist in general medicine and not surgery. HELP NOTE: This word is now old-fashioned in BrE. Doctor or GP is used instead 36 to abroad ]]> 20230811 15:30-16:30 1.5 1666 active Writing minutes By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 7 Management styles Management styles pg 71 ex E presentation → practise expressions from the useful language box market_leader_3rd_upper_intermediate_students_book_pg66-73_unit7_management_styles.pdf smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate pg 96-97 Writing minutes - taking notes the_business_upper_intermediate_2_0_students_book_pg96-97_writing_minutes_taking_notes.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> The Business 2.0 Upper Intermediate B2 35 active textbook ✓ when you need to track decisions ✓ if there are many stakeholders pg 96 ex 1 discussion pg 96 ex 2 reading Meeting minutes model pg 96 ex 3 4 analysis Lexical material: Verbs describing what happened & what actions are planned (re minutes) set for homework pg 97 ex 5 language focus Functional language: Action plans pg 97 ex 6 vocab T / Cl Chasing up e-mails should be polite or assertive? ✓ probably assertive ]]> 34 wip textbook the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd02/the_business_upper_intermediate_2_0_audio_cd02_035.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd02/the_business_upper_intermediate_2_0_audio_cd02_036.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd02/the_business_upper_intermediate_2_0_audio_cd02_037.ogg T / Cl Has your company got a BCP (business continuation plan) in place in the event you needed to cover for an absent colleague? (...) set for homework - to be confirmed pg 97 ex 9 output writing ]]> 33 minutes = notes taken by the recording secretary; of an official body or an association recording of what was said and transacted during the given session one-off = made or happening only once and not regularly fortnightly = happening every 2 weeks attendee = person who is present and participates in a meeting venue = place where people meet for an organized event, for example a concert, sporting event or conference to reject = to refuse to accept or consider sth pros & cons = advantages & disadvantages accounts receivable = creditor's accounts of money owed to him; normally arise from the sale of products or services to draw up = to make up plans or basic details for AOB = any other business; the things that are discussed at the end of an official meeting that are not on the agenda; miscellanies assertive = expressing opinions or desires strongly and with confidence, so that people take notice practicality = quality of being suitable, or likely to be successful; quality of being sensible and realistic to chase sb up = to remind sb to do sth that they should have done already to embezzle = to steal money that you are responsible for or that belongs to your employer sickie (to throw in a ~) = day when you say that you are ill/sick and cannot go to work when it is not really true petty = small amount of money kept in an office for small payments to reprimand ~ sb (for sth) = (formal) to tell sb officially that you do not approve of them or their actions dent = hollow place in a hard surface, usually due to being hitting by sth in the course of = during, while evasive = vague 32 for on doing a great job her work in accounts receivable FW suggested to get getting quotations ]]> 20230807 15:45-16:45 15:30-16:30 1.5 1666 active Rhetorical questions for preparing a presentation Case study - Selig and Lind By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 7 Management styles Management styles market_leader_3rd_upper_intermediate_students_book_pg66-73_unit7_management_styles.pdf Optional homework pg 70 ex F writing - profile of a manager (send the link to your google doc (in edit mode!) smartphone or tablet device print Download onto your tablet or print the following pdf for our next lesson. The Business 2.0 Upper Intermediate pg 96-97 Writing minutes - taking notes the_business_upper_intermediate_2_0_students_book_pg96-97_writing_minutes_taking_notes.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 31 active textbook tmp_pdf/market_leader_3rd_upper_intermediate_students_book_pg66-73_unit7_management_styles.pdf Rhetorical questions for preparing a presentation ✓ cutting edge technology ✓ 4 Ps = price, promotion, product, placement ✓ 4 Cs = customer solution, cost, convenience, communication Has your offer got a wide appeal? ✓ need to contact target minimum 3 - on average 7(!) - times before point of sale Will your product undoubtedly appeal to security-conscious customers? ✓ authorised point of sale ✓ on-line retail only ✓ generation Y & Z What is a major selling point? ✓ brand image ✓ value for money pg 71 ex C listening market_leader/market_leader_3rd_upper_intermediate/market_leader_3rd_upper_intermediate_audio_cd02/market_leader_3rd_upper_intermediate_audio_cd02_021.ogg Functional language: Stating the purpose, involving the audience Functional language: Persuading, emphasising, exemplifying Functional language: Changing the subject, referring to visuals, discussing implications T / Cl 'Turning now to' means [emphasising a point | changing subjects] ✓ changing subjects pg 71 ex D vocab T / Cl Is there anything missing in this presentation? 〆price positioning ≠ presentation targeting people placing orders → rather convincing, though general, informative product presentation set for homework - to be confirmed pg 71 ex E presentation → practise expressions from the useful language box ]]> 30 wip textbook Presentation delivery Feedback ]]> The Business 2.0 Upper Intermediate B2 29 active textbook tmp_pdf/the_business_upper_intermediate_2_0_students_book_pg96-97_writing_minutes_taking_notes.pdf the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd02$ mpv the_business_upper_intermediate_2_0_audio_cd02_035.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd02$ mpv the_business_upper_intermediate_2_0_audio_cd02_036.ogg the_business_mac_millan/the_business_upper_intermediate_2_0/the_business_upper_intermediate_2_0_audio_cd02$ mpv the_business_upper_intermediate_2_0_audio_cd02_037.ogg T / Cl Has your company got a BCP (business continuation plan) in place in the event you needed to cover for an absent colleague? (...) set for homework - to be confirmed pg 97 ex 9 output writing ]]> 28 edge over the competition = slight competitive advantage cutting edge = the newest, most advanced stage in the development of sth to appeal = to attract 4 Ps = price, promotion, product, placement 4 Cs = customer solution, cost, convenience, communication coherency = logical and orderly and consistent relation of parts FMCG = fast moving consumer goods 27 the people I can't say too either ]]> 20230802 10:00-11:00 15:45-16:45 15:30-16:30 1.5 1666 active Delivering a presentation By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 7 Management styles Management styles pg 68 ex B C reading pg 145 reading student B Jim Buckmaster pg 68 ex F vocab market_leader_3rd_upper_intermediate_students_book_pg66-73_unit7_management_styles.pdf Optional homework pg 70 ex F writing - profile of a manager (send the link to your google doc (in edit mode!) schedule Holiday break: 20230719-20230806 holiday break → lessons to be rescheduled zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 26 active textbook tmp_pdf/market_leader_3rd_upper_intermediate_students_book_pg66-73_unit7_management_styles.pdf ✓ timely solution ✓ blue ocean strategy ✓ celebrity endorsement ✓ cooked fish in an untouched ice cube (e.g. Miele Dialogue Oven) (...) How can you quench the curiosity of your audience? ✓ hand over samples ✓ conduct test drives ✓ run open-door days ✓ organise webinars, workshops ✓ allow 3rd parties to inspect & audit your solutions How can you help people understand & remember your presentation? ✓ ask the audience to imagine themselves in the target situation ✓ explain at what stage the project is ✓ mention partners (lenders, builders, producers, distributors...) → help navigate the project (...) Will slides be enough? 〆the fewer slides, the better ✓ slides should just support the narrative in a memorable way ✓ prefer a live demonstration or performance (...) T / Cl How would you sell iced tea? ✓ distribute samples in supermarkets, parks, sports events ✓ advertise massively on Tv, the internet ✓ contact famous bloggers, influencers, opinion leaders... (...) Functional language: Presentation skills pg 70 ex A listening market_leader/market_leader_3rd_upper_intermediate/market_leader_3rd_upper_intermediate_audio_cd02/market_leader_3rd_upper_intermediate_audio_cd02_020.ogg market_leader/market_leader_3rd_upper_intermediate/market_leader_3rd_upper_intermediate_audio_cd02/market_leader_3rd_upper_intermediate_audio_cd02_021.ogg pg 71 ex B listening market_leader/market_leader_3rd_upper_intermediate/market_leader_3rd_upper_intermediate_audio_cd02/market_leader_3rd_upper_intermediate_audio_cd02_020.ogg ]]> 25 blue ocean strategy = simultaneous pursuit of differentiation and low cost to open up a new market space and create new demand. It is about creating and capturing uncontested market space, thereby making the competition irrelevant. It is based on the view that market boundaries and industry structure are not a given and can be reconstructed by the actions and beliefs of industry players (src: https://www.blueoceanstrategy.com/what-is-blue-ocean-strategy/) to quench = to satisfy (thirst) ounce = unit for measuring weight, /16 of a pound, equal to 28.35 grams edge over the competition = slight competitive advantage to stand out = to look different; to distinguish oneself to reveal ~ sth (to sb) = to make sth known to sb; to show sth that previously could not be seen to appeal = to attract comprehensive = including all or everything outstanding = distinguished from others in excellence; of major significance or importance hand-out = free document that gives information about an event or a matter of public interest, or that states the views of a political party, etc to stress = to emphasise USP = unique selling point to persuade = to convince curiosity (about sth) | ~ (to do sth) = strong desire to know about sth 24 got the answerwas told that... ]]> 20230728 10:00-11:00 15:45-16:45 15:30-16:30 1.5 1666 active Dealing with talented volatile managers By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 7 Management styles pg 68 ex E vocab pg 68 ex A B reading Management styles → pg 69 reading student A Anna Wintour → pg 145 reading student B Jim Buckmaster (scheduled for next lesson) market_leader_3rd_upper_intermediate_students_book_pg66-73_unit7_management_styles.pdf schedule Holiday break: 20230719-20230806 holiday break → lessons to be rescheduled zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 23 active textbook tmp_pdf/market_leader_3rd_upper_intermediate_students_book_pg66-73_unit7_management_styles.pdf ✓ Does the end justify the means? pg 67 ex C listening market_leader/market_leader_3rd_upper_intermediate/market_leader_3rd_upper_intermediate_audio_cd02/market_leader_3rd_upper_intermediate_audio_cd02_019.ogg see audioscript pg 160 T / Cl Do many managers in Russia believe in self-direction & self-control of their staff? 〆managerial skills gap in generations & regions → do they want to learn how to develop? e.g. Vkusville → no security guards to acknowledge delivery of goods = cheaper to factor costs of petty food theft than employ for security staff pg 67 ex D speaking T / Cl Which management style gets the best out of people? ✓ depends if people are ready for self-direction... Should a manager be in someone else's shoes, i.e. change their management styles? ✓ be ready to accept feedback from both superiors & your team → acknowledge the fact you may need to change your management style ]]> 22 active textbook 〆bureaucracy 〆decisions are still based on the company's local market rather than international demand (...) pg 68 ex A speaking pg 68 ex B C reading Management styles → pg 69 reading student A Anna Wintour → pg 145 reading student B Jim Buckmaster ]]> 21 active textbook set for homework pg 68 ex F vocab ]]> 20 1 Dealing with talented volatile managers hw20221005 active edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png How do you deal with a talented, but volatile, manager? ✓ show you are self-motivated ✓ use foul language to support your emotions & engagement in the business = be involved → pretend you are on the same wavelength ✓ be demanding towards your subordinates in the same way foul = including rude words and swearing; offensive If you work unsociable hours, is it evidence of a good or bad management style? 〆too demanding management style ≠ self-motivated staff who enjoy their work unsociable = not enjoying the company of other people; not friendly; unsocial hours (BrE) are those that are outside the normal working day Why is perfectionism not a key to successful management? ✓ strike a balance between management by consensus and perfectionism = manage your energy, get your priorities right → 20% efforts account for 80% of results (Pareto principle) Pareto principle = rule which states that for many outcomes, roughly 80% of consequences come from 20% of causes. In other words, a small percentage of causes have an outsized effect 19 active textbook pg 69 ex G discussion ]]> 18 20191022-0936 Reference words (the former, the latter) active grammar 17 20191024-1036 Reference words (it, this, that) active grammar 12 active textbook pg 70 ex A B C D grammar pg 70 ex E vocab (former vs latter) set for homework - to be confirmed pg 70 ex F writing - profile of a manager ]]> 11 to embrace = (formal) to accept an idea, a proposal, a set of beliefs, etc., especially when it is done with enthusiasm to dismantle = to take apart a machine or structure so that it is in separate pieces; to end an organization or system gradually in an organized way to haggle (with sb) (over sth) = to argue with sb in order to reach an agreement, especially about the price of sth to liaise = (with sb) (especially BrE) to work closely with sb and exchange information with them headcount = act of counting the number of people who are at an event, employed by an organization, etc.; the number of people that have been counted in this way to align sth (with / to sth) = to change sth slightly so that it is in the correct relationship to sth else to align yourself with sb/sth = to publicly support an organization, a set of opinions or a person that you agree with concession (to make a ~) = something that you allow or do, or allow sb to have, in order to end an argument or to make a situation less difficult hefty = (of an amount of money) large; larger than usual or expected to make do = to come to terms with; to use a poor substitute when one does not have the right thing foul = including rude words and swearing; offensive Pareto principle = rule which states that for many outcomes, roughly 80% of consequences come from 20% of causes. In other words, a small percentage of causes have an outsized effect unsociable = not enjoying the company of other people; not friendly; unsocial hours (BrE) are those that are outside the normal working day 10 20230717 15:45-16:45 15:30-16:30 1.5 1666 active Management styles, successful managers Dealing with talented volatile managers By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Market Leader 3rd edition Upper Intermediate Unit 7 Management styles pg 67 ex A vocab pg 67 ex D vocab pg 68 ex E vocab pg 68 ex B C reading Management styles → pg 69 reading student A Anna Wintour → pg 145 reading student B Jim Buckmaster (scheduled for next lesson) market_leader_3rd_upper_intermediate_students_book_pg66-73_unit7_management_styles.pdf schedule Holiday break: 20230719-20230806 Duncan's holiday break → lessons to be rescheduled zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 9 1 Introduction to management styles active edit_ol_qa pix/icons8-collaboration-100_white.png Are skills needed to be a female referee different from a male referee? ✓ depends on gender role in a given country or corporate culture gender role = overt expression of attitudes that indicate to others the degree of your maleness or femaleness What management styles do you know of? ✓ authoritative vs democratic ✓ empowering vs controlling ✓ directive vs laid-back & laissez-faire laid-back = calm, and relaxed; seeming not to worry about anything laissez-faire /,leɪseɪˈfɛə/ = allow to do What are the advantages of empowering? ✓ decentralised decision-making ✓ less bureaucratic ✓ employees motivated by company ownership empowering = giving sb the power or authority to do sth What are the characteristics of a strong leadership? ✓ traditional, authoritarian manager ✓ visionary, charismatic leader ✓ decisions made in a top-down approach top-down = approach where an executive decision maker or other top person makes the decisions of how something should be done, from their level to lower levels in the hierarchy How would you define management by consensus? ✓ process of consultation ✓ employees contribute to decision-making consensus = opinion that all members of a group agree with Why should managers achieve consensual management with coaching & mentoring? ✓ be a role model ✓ senior managers groom 'future' managers role model = person that you admire and try to copy to groom = sb (for / as sth) to prepare or train sb for an important job or position 8 active textbook Lexical material: Describing the role of a manager and management styles T / Cl Can staff turnover be a reliable way of measuring a manager's success? (...) pg 66 ex B C starting up ✓ leader ✓ motivator ✓ decision-maker Lexical material: Management qualities What's the difference between 'competence' /'kɔmpətəns/ and 'competency' /'kɔmpətənsi:/ ? 〆none What's the opposite of 'decisive'? ✓ indecisive pg 67 ex A vocab T / Cl Do you remember a situation when a manager was inconsiderate? What happened? ✓ when pushed by deadlines to work after hours pg 67 ex B listening market_leader/market_leader_3rd_upper_intermediate/market_leader_3rd_upper_intermediate_audio_cd02/market_leader_3rd_upper_intermediate_audio_cd02_016.ogg T / Cl What is more important to be for a manager [considerate | inspiring | efficient...]? ✓ depends on goals & team members (...) pg 67 ex C speaking set for homework pg 67 ex D vocab pg 67 ex E discussion ]]> 7 active textbook tmp_pdf/market_leader_3rd_upper_intermediate_students_book_pg66-73_unit7_management_styles.pdf ✓ ability to manage in an increasingly competitive, volatile changing business environment ✓ concern for the recognition of the individual within the organisation = international HR management pg 67 ex A listening market_leader/market_leader_3rd_upper_intermediate/market_leader_3rd_upper_intermediate_audio_cd02/market_leader_3rd_upper_intermediate_audio_cd02_017.ogg T / Cl Which management style gets the best out of people? ✓ when people are not owned by the organisation = let people bring their own perceptions, biases, personality, culture at work... pg 67 ex B listening market_leader/market_leader_3rd_upper_intermediate/market_leader_3rd_upper_intermediate_audio_cd02/market_leader_3rd_upper_intermediate_audio_cd02_018.ogg Lexical material: Managerial philosophies What should managers always bear in mind? 1 consideration, respect & trust 2 recognition & credit 3 involvement & availability 4 a sense of justice 5 positive action on an individual basis 6 emphasis on end results ]]> 6 to interfere (in sth) = to get involved in and try to influence a situation that does not concern you, in a way that annoys other people mediator = person or an organization that tries to get agreement between people or groups who disagree with each other unorganised = having no organisation at all, perhaps because it has just started and hasn't been sorted out yet disorganised = very bad at arranging or planning things volatile = (often disapproving) (of a person or their moods) changing easily from one mood to another; (of a situation) likely to change suddenly; easily becoming dangerous impediment = something that delays or stops the progress of sth; obstacle 5 20230703 15:45-16:45 15:30-16:30 1.5 1666 active Dilemma - Consultant with a conscience By the end of this session you will have studied print Download onto your tablet or print the following pdf for our next lesson. Intelligent Business Upper Intermediate Unit 15 Consulting pg 134 reading Brief - Consultant with a conscience intelligent_business_upper_intermediate_students_book_pg133-135_consultants_reported_speech_case_study_conscience.pdf zoom_meeting.png Zoom meeting details S.Kabanov - Duncan Potter's Zoom Meeting Meeting ID: 719 7908 9976 Passcode: Jg9s29 https://us04web.zoom.us/j/71979089976?pwd=lIWdN2LkSbZPtVpZXPQBaarApipZMp.1 ]]> 4 active textbook tmp_pdf/intelligent_business_upper_intermediate_students_book_pg133-135_consultants_reported_speech_case_study_conscience.pdf ✓ depends on how much you can get paid! → probably not worth taking the risk of going to jail What are the limits to a confidentiality clause | non-disclosure agreement? ✓ employer needs to secure their information 〆employee can't always be held accountable ✓ strike a compromise → be free from legal repercussions = if there is an official request, you must provide all information What could happen to a whistle blower? ✓ demoting, firing or laying off an employee ✓ giving an employee a worse position, pay or hours ✓ refusing to approve overtime or a promotion ✓ excluding an employee from meetings or training ✓ denying benefits ✓ failing to hire or rehire ✓ interfering with the employee’s ability to get a job somewhere else in the future ✓ making working conditions so difficult or miserable that an employee quits ✓ threatening, harassing or intimidating an employee ✓ threatening to call — or actually calling — police or immigration authorities on the employee src: https://chesleybrown.com/how-to-respond-to-a-whistleblowers-report/ pg 134 reading Brief - Consultant with a conscience pg 134 task 1 breakout room session #1 → consider options 1 2 → practise conditionals If Sue Kelly reported to a financial regulator... ✓ she'd probably lose her job immediately ✓ she'd have to provide forensic evidence that was obtained in a legal way = 2nd conditional If more consultants were whistler blowers... ✓ perhaps fewer companies would have been involved in massive frauds = mixed conditional type 1 pg 134 task 2 3 breakout room session #2 → hold a meeting → compare findings → practise reported speech Common reporting verbs argue believe claim conclude feel maintain note remark report state warn He suggested... ✓ testifying in court against former colleagues She admitted... ✓ feeling reluctant to testify to massive fraud pg 134 listening intelligent_business_the_economist_longman/intelligent_business_upper_intermediate/intelligent_business_upper_intermediate_audio_cd02/intelligent_business_upper_intermediate_audio_cd02_track_23.ogg T / Cl Decision T / Cl What is an efficient deterrent? ✓ going to jail What did the whistle blower do before going to the regulator? ✓ sold her shares What act is mentioned? What is its goal? Sarbanes-Oxley Act (a.k.a SOX) = legislation in the US that banned audit companies from carrying out certain consulting and legal services, as well as restricting tax consulting ]]> 3 wip textbook pg 134 writing minutes ]]> 2 confidentiality clause | non-disclosure agreement = legally binding contract where an individual or enterprise guarantees to deal with particular data as a commercial secret and guarantees to not disclose such information to others without correct authorization to demote = to move sb to a lower position or rank, often as a punishment CFO = chief financial officer financial regulator = organisation which can work in different departments to ensure financial service companies are compliant with the law and financial regulations. Regulators also provide information to consumers to protect them from improper practices to testify = to speak seriously about something, especially in a law court, or to give or provide proof; to show something or prove that something is true whistle-blower = person who informs people in authority or the public that the company they work for is doing sth wrong or illegal alert (to sth) = aware of sth, especially a problem or danger; able to think quickly; quick to notice things deterrent /dɪˈterənt/ = thing that makes sb less likely to do sth Sarbanes-Oxley Act (a.k.a SOX) = legislation in the US that banned audit companies from carrying out certain consulting and legal services, as well as restricting tax consulting 1 in this way... If more consultants were whistler blowers it there would have been less (fewer) frauds If Sue goes to the authority authorities There's no one single answer ]]>