20240216 09:00-09:45 1 active Case study Pampas Leather Company (2/2) By the end of this session you will have studied print

Download onto your tablet or print the following pdf for our next lesson Market Leader 3rd Intermediate Case study - Pampas Leather Company pg 89 writing market_leader_3rd_intermediate_course_book_pg87-9_138_negotiating_case_study_pampas_leather_company.pdf smartphone or tablet device

Download onto your tablet or print the following pdf for our next lesson Negotiations mindmap negotiations_mindmap.pdf

Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> active textbook DVD case study commentary Feedback Why is it important to build a sustainable relationship? ✓ need repeat-business → seek a win-win outcome What risks are they facing? ✓ couldn't return unsold goods featuring the label of the distributor ✓ cultural differences ✓ focus too much on details & terms of the contract Conclusion: ✓ look for a long term relationship rather than big volumes → be honest about your needs 〆don't bluff → share risks equally & fairly ✓ work together and not against each other = reach a win-win solution ]]> active textbook mindmaps/negotiations_mindmap.pdf negotiations_mindmap.pdf ]]> apparel /əˈpærəl/ = (especially AmE) clothing, when it is being sold in shops/stores to lose sight of the bigger picture = to see the trees but not the forest fairly = in a fair and reasonable way; honestly; to some extent but not very BATNA = best alternative to a negotiated agreement. In negotiation theory, the Best Alternative to a Negotiated Agreement or BATNA is the most advantageous alternative course of action detriment (to the ~ of) = act of causing harm or damage; sth that causes harm or damage 20240213 17:45-18:30 1 active Case study Pampas Leather Company (1/2) By the end of this session you will have studied print

Download onto your tablet or print the following pdf for our next lesson Market Leader 3rd Intermediate Case study - Pampas Leather Company pg 89 background reading market_leader_3rd_intermediate_course_book_pg87-9_138_negotiating_case_study_pampas_leather_company.pdf

Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> active textbook ✓ explain how quality is achieved ✓ justify why American buyers will be interested in Argentinian manufacture (...) Are potential buyers likely to be more fashion-conscious or price-conscious? ✓ depends on target generations → Americans are probably mostly price-conscious pg 89 background reading T / Cl Preparing for the negotiation What concessions can Pampas make? ✓ re-label the jackets under the name of the American distributor (...) What will be your BATNA? ✓ shorter lead time (Argentina relatively close to the USA) ✓ minimum quantity of best-selling jackets (...) What proposals will you probe? ✓ volumes ✓ long-term contract (...) pg 138 Information file reading T / Cl What risks are likely? 〆 outsourcing to China rather far from both Argentina and USA 〆 meeting deadlines by outsourcing overseas 〆 cheaper labour force to the detriment of quality ✓ current economic situation not favourable to selling luxury goods like the Clubman jacket (...) pg 89 task

postponed to next lesson video

DVD case study commentary ]]> apparel /əˈpærəl/ = (especially AmE) clothing, when it is being sold in shops/stores to lose sight of the bigger picture = to see the trees but not the forest fairly = in a fair and reasonable way; honestly; to some extent but not very BATNA = best alternative to a negotiated agreement. In negotiation theory, the Best Alternative to a Negotiated Agreement or BATNA is the most advantageous alternative course of action detriment (to the ~ of) = act of causing harm or damage; sth that causes harm or damage by under another name There is no ~~any~~ reason to worry about the quality We can agree ~~about~~ on the volumes ]]> 20240209 09:00-09:45 1 active Negotiating an exclusivity deal Case study Pampas Leather Company By the end of this session you will have studied print

Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> active textbook tmp_pdf/market_leader_3rd_intermediate_course_book_pg87-9_138_negotiating_case_study_pampas_leather_company.pdf market_leader/market_leader_3rd_intermediate/market_leader_3rd_intermediate_audio_cd02/market_leader_3rd_intermediate_audio_cd02_021.ogg pg 88 ex E role play ]]> In On average we can agree on a 20-~~days~~day delivery If we ~~will be~~ are an exclusive agent ]]> 20240206 17:45-18:30 1 active Negotiation tutorial bargaining tactics (2/2) By the end of this session you will have studied print

Download onto your tablet or print the following pdf for our next lesson Market Leader 3rd Intermediate Negotiating market_leader_3rd_intermediate_course_book_pg87-9_138_negotiating_case_study_pampas_leather_company.pdf

Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 1 Negotiation tutorial bargaining tactics 20240130 hw20240202 pix/icons8-collaboration-100_white.png Negotiation tutorial: Bargaining tactics | lynda.com Negotiation tutorial: Bargaining tactics | lynda.com Watch the video. → answer the questions ]]> 1 Negotiation tutorial bargaining tactics 20240130 hw20240202 active edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png Have you got any secrets techniques to negotiate a bargain? What tactics do you know of? Negotiation tutorial: Bargaining tactics | lynda.com Negotiation tutorial: Bargaining tactics | lynda.com Watch the video. → answer the questions ]]> negotiation_tutorial_bargaining_tactics_lynda.com-ba0dparciww.mp4 How do they establish connection? [01:12] ✓ talk about their children fig tree son 4-week old daughter = small talk small talk = polite conversation about ordinary or unimportant subjects, especially at social occasions How does he make his boss like him? [01:34] ✓ he confirms he appreciated the fact she gave him paternity leave ✓ he made most of his paternity leave by spending time with his wife & newborn daughter → she likes him more = agreeableness psychological technique in which an individual attempts to influence another person by becoming more likeable to their target agreeableness = temperamental disposition to be pleasant How does he anchor his request? [01:48] ✓ flexitime policy could benefit the whole company and not only him ≠ not only him wants sth → try to sound altruistic to anchor = to firmly base sth on sth else altruistic = showing unselfish concern for the welfare of others How does he move past her first resistance? [02:32] That's what I thought at first but I did a lot of research ✓ agrees with her & explains how he deals with the problem ↔ That's what I thought at first ~~but~~ therefore I did a lot of research ]]> What convincing arguments did he find? [02:48] ✓ competitors are already doing it! ✓ employee satisfaction goes up ✓ employee turn-around decreases → benchmark your results with competitors employee turn-around = total number of workers who leave a company over a certain time period. Includes those who exit voluntarily as well as employees who are fired or laid off How does he react to her doubts & questions? [03:02] Have you seen customer survey stats (statistics)? ✓ Yes, she has Complaints were down about 10%. Sales were up about the same... = her answers support his requests ✓ she confirms by saying I get it ]]> Who else would benefit from a flexible schedule? ]]> ✓ elicit the answer from his boss = (pretending to be) brainstorming → make your partner agree with the solution by coming to it together to elicit = to get information or a reaction from sb, often with difficulty; to draw forth (what is latent); выявлять; делать вывод; выводить; вытянуть How does he reframe his request? [04:11] Look at it this way... → describe another person who could benefit from the request = remind your partner of another example situation ]]> to reframe = to change the way something is expressed or considered What expressions show your partner is listening actively? [04:32] ✓ So, you're saying... = soft exposing give-aways → find examples of your partner paraphrasing to confirm their understanding ]]> give-away = something that makes you guess the real truth about sth/sb What fixed expression confirms she understands Tom's requests? [04:54] I do see where you're coming from = I understand the logics → find examples of your partner appreciate your efforts & narrative ]]> How does Tom move past further resistance? [04:58] (Don't worry,) (we're) just brainstorming here! = don't ask any commitment from your partner yet → don't put your partner in an impossible situation ]]> When does Tom start making a concession? [05:00] It doesn't have to be a 'sweeping change', just a team = once his boss has accepted in principle but has doubts about others accepting → make the request easier to approve ]]> What other diagnostic question(s) to move past resistance does he ask? [05:22] What do you need from me to support/agree fully? = first genuine, non-rhetorical question → show there is room for manoeuvre ]]> genuine = real How does she phrase her terms of approval? [05:41] If you could make a compelling case that... that'd (would) help. = 2nd conditional → use unreal conditionals to shape the deal ]]> compelling = that makes you pay attention to it because it is so interesting and exciting; so strong that you must do sth about it over the long haul = over an extended period of time How does Tom show agreement? [05:51] I'm on it. I'll give you tools to measure results... = show you will continue your commitment beyond the 'time of sale' → use future simple for promises ]]> How does she confirm her approval? [06:17] If it's rock solid, I'll sign it. = 1st conditional → use conditional terms for a real situation ]]> What does going one-up on somebody mean? Why does Tom offer to do more? [06:30] Would you be willing to... → present the request at the next meeting ]]> reciprocity = situation in which two people, countries, etc. provide the same help or advantages to each other How does Tom confirm the positive outcome of their conversation? [06:54] I'm thrilled. I'm a lot closer than I was 5min ago. = Tom is happy with the outcome of the negotiation → show this is a win-win situation ]]> 2 pix/icons8-dictionary-100_white.png Negotiation strategies Negotiation strategies active wip xml_multi_dd_row What tactics can you use to move past resistance? Negotiation tutorial: Bargaining tactics | lynda.com https://www.youtube.com/watch?v=BA0DParCiww ]]> 22 12 left 1;2;3;4 5;6;7 8;9;10 11;12 Preliminaries 1. Establish connection 2. Small chat 3. Ingratiation 4. Anchoring Understanding expectations 5. Persuasive argumentation 6. Diagnostic questions 7. Active listening & paraphrasing Satisfying expectations 8. Brainstorming (moving past resistance) 9. Making concessions 10. Diagnostic questions (moving past resistance) Negotiating the outcome 11. Getting to agreement 12. Asking for reciprocity ]]> 3 pix/icons8-dictionary-100_white.png Negotiation set phrases Negotiation set phrases active wip xml_multi_dd_row xml_multi_dd_row What expressions can you use to navigate a negotiation? Aren't they too assertive? How can you sound both confident & yet open to suggestions? 14 18 left → break the ice Ingratiation
→ be amiable Anchoring
→ ask rhetorical questions Exploring each other's needs
→ ask diagnostic questions Signalling for movement
→ show there is room for manoeuvre Active listening
→ paraphrase ]]> 1;2;3 4;5;6 7;8;9 10;11 12;13;14;15 16;17;18 Establishing connection → break the ice Nice to meet you! How was your journey? Have you had a nice trip? Ingratiation → be amiable We're very excited to meet you today. We've heard a lot about your company. Feedback from your product / services is excellent. Anchoring → ask rhetorical questions Are you satisfied with...? Wouldn't you like...? Have you ever thought you could work faster if...? Exploring each other's needs → ask diagnostic (open) questions How much do you usually pay for...? What quantities would you...? Signalling for movement → show there is room for manoeuvre I think there's material for discussion My company might accept such terms if... Perhaps we could... I'd need to check if... Active listening → paraphrase So, you're saying... I get it I do see where you're coming from ]]> 4 pix/icons8-dictionary-100_white.png Negotiation giveaways How to recognise negotiation giveaways active wip xml_multi_dd_row read the air to understand what your partner thinks?]]> 12 20 left (resistance) Brainstorming new options
→ use conditional structures Probe with proposals
→ use what if + conditionals Showing preliminary agreement Making concessions
→ scratch my back and I'll scratch yours Closing the deal
→ recap & confirm Tying up loose ends
→ build a long-time relationship & generate repeat business ]]> 1;2;3 4;5;6 7;8 9;10;11;12;13;14 15;16;17;18 19 20;21;22 Dealing with objections (resistance) That's what I thought at first but... Look at it this way... Have you seen (statistics / data / competitors' strategy...) ? Brainstorming new options → use conditional structures Don't worry, we're just considering... You don't have to commit yourself to..., you could only... Who else would benefit from...? Probing with proposals → use what if + conditionals What if you had... Would it help if... Showing preliminary agreement You sold me! If you could make a compelling case that... that'd (would) help. I'm with you up to now. So far, so good. It sounds good. If it's rock solid, I'll sign it. Making concessions Normally, we do... but for you, we can... I'd be ready to reconsider / decrease/ change... if you did... What do you need from me to support/agree fully? If I'm on it, I'll give you... Closing the deal Deal! Tying up loose ends I think we've covered a lot of ground today Shall we go out for dinner? I really look forward to this ]]> 2 pix/icons8-dictionary-100_white.png Negotiation giveaways How to recognise negotiation giveaways wip xml_multi_dd_column 120 40 8 bottom → use conditional structures Probe with proposals
→ use what if + conditionals Showing preliminary agreement Making concessions
→ scratch my back and I'll scratch yours Closing the deal
→ recap & confirm Tying up loose ends
→ build a long-time relationship & generate repeat business ]]> 1;2;3 4;5;6 7;8 9;10;11;12;13;14 15;16;17;18 19 20;21;22 Dealing with objections (resistance) That's what I thought at first but... Look at it this way... Have you seen (statistics / data / competitors' strategy...) ? Brainstorming new options → use conditional structures Don't worry, we're just considering... You don't have to commit yourself to..., you could only... Who else would benefit from...? Probing with proposals → use what if + conditionals What if you had... Would it help if... Showing preliminary agreement You sold me! If you could make a compelling case that... that'd (would) help. I'm with you up to now. So far, so good. It sounds good. If it's rock solid, I'll sign it. Making concessions Normally, we do... but for you, we can... I'd be ready to reconsider / decrease/ change... if you did... What do you need from me to support/agree fully? If I'm on it, I'll give you... Closing the deal Deal! Tying up loose ends I think we've covered a lot of ground today Shall we go out for dinner? I really look forward to this ]]> to eavesdrop = to listen secretly to what other people are saying ingratiation = psychological technique in which an individual attempts to influence another person by becoming more likeable to their target; усилия, предпринимаемые человеком с целью понравиться другим людям. Совершенно очевидно, что если вам нужно чего-либо добиться от окружающих, то быстрее всего результаты будут достигнуты, если вы сможете сделать так, чтобы по отношению к вам испытывали теплые чувства small talk = polite conversation about ordinary or unimportant subjects, especially at social occasions agreeableness = temperamental disposition to be pleasant to anchor = to firmly base sth on sth else altruistic = showing unselfish concern for the welfare of others employee turn-around = total number of workers who leave a company over a certain time period. Includes those who exit voluntarily as well as employees who are fired or laid off to elicit = to get information or a reaction from sb, often with difficulty; to draw forth (what is latent); выявлять; делать вывод; выводить; вытянуть to reframe = to change the way something is expressed or considered over the long haul = over an extended period of time give-away = something that makes you guess the real truth about sth/sb genuine = real compelling = that makes you pay attention to it because it is so interesting and exciting; so strong that you must do sth about it over the long haul = over an extended period of time to one-up = to get an advantage over someone, or to do something that shows you are better than them reciprocity = situation in which two people, countries, etc. provide the same help or advantages to each other 20240202 09:00-09:45 1 active Negotiation tutorial bargaining tactics (1/2) By the end of this session you will have studied print

Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> 1 Negotiating skills 20240123 hw202401226 1 Negotiating skills 20240123 hw202401226 active edit_ol_qa prep_ol_qa pix/icons8-collaboration-100_white.png Is it difficult to be a good negotiator? Should you be more accommodating or assertive? What is perhaps the most important skill a negotiator needs? ✓ versatility = being able to change & adapt to the situation → there is not a single technique of negotiation having a wide variety of skills Why is it important to be a good listener? ✓ information is power ✓ catch language clues to understand your opponent's position & expectations What kinds of behaviour are adequate? How do you manage a conflict? ✓ depending on the situation → manage conflict → manage pressure in a face-to-face negotiation ✓ plan effectively & be analytical ✓ be open minded & creative How can you repackage the negotiation? ✓ double-check your counterpart's eagerness to negotiate ✓ show your own desire to reach a compromise ✓ ensure you reach a win-win solution 〆sometimes you know before negotiations begin that the outcome can be only win-lose = can't be repackaged present in a new form What should a good negotiator look for? ✓ find if there's scope for negotiation → identify soft exposing give-aways = something that makes you guess the real truth about sth/sb giveaways How do you find out if there is room for more negotiations? ✓ listen out for language cues e.g. Perhaps♣ we can give you a discount if♠ ... ♣ perhaps ♠ if = language clues → some concessions (give-aways) are possible / probable eagerness, language clues active textbook pg 87 ex D speaking pg 87 ex A role play ]]> active textbook ✓ only if they want to build rapport = ensure a long-lasting business relationship → generate repeat business pg 87 ex B C speaking ]]> 1 pix/icons8-collaboration-100_white.png Negotiation stages Negotiation stages active deck_shuffled_lines_valign shuffled_lines deck_shuffled_lines_halign prep_deck_shuffled_lines_halign How do you conduct a negotiation? Have you got any stages you systematically try to follow? ]]> wip active textbook market_leader/market_leader_3rd_intermediate/market_leader_3rd_intermediate_audio_cd02/market_leader_3rd_intermediate_audio_cd02_021.ogg pg 88 ex E role play ]]> 1 Negotiation tutorial bargaining tactics 20240130 hw20240202 active prep_ol_qa pix/icons8-collaboration-100_white.png Have you got any secrets techniques to negotiate a bargain? What tactics do you know of? Negotiation tutorial: Bargaining tactics | lynda.com Negotiation tutorial: Bargaining tactics | lynda.com Watch the video. → answer the questions ]]> negotiation_tutorial_bargaining_tactics_lynda.com-ba0dparciww.mp4 How do they establish connection? ✓ talk about their children fig tree son 4-week old daughter = small talk small talk = polite conversation about ordinary or unimportant subjects, especially at social occasions How does he make his boss like him? ✓ he confirms he appreciated the fact she gave him paternity leave ✓ he made most of his paternity leave by spending time with his wife & newborn daughter → she likes him more = agreeableness psychological technique in which an individual attempts to influence another person by becoming more likeable to their target agreeableness = temperamental disposition to be pleasant How does he anchor his request? ✓ flexitime policy could benefit the whole company and not only him ≠ not only him wants sth → try to sound altruistic to anchor = to firmly base sth on sth else altruistic = showing unselfish concern for the welfare of others How does he move past her first resistance? That's what I thought at first but I did a lot of research ✓ agrees with her & explains how he deals with the problem ↔ That's what I thought at first ~~but~~ therefore I did a lot of research ]]> What convincing arguments did he find? ✓ competitors are already doing it! ✓ employee satisfaction goes up ✓ employee turn-around decreases → benchmark your results with competitors employee turn-around = total number of workers who leave a company over a certain time period. Includes those who exit voluntarily as well as employees who are fired or laid off How does he react to her doubts & questions? Have you seen customer survey stats (statistics)? ✓ Yes, she has Complaints were down about 10%. Sales were up about the same... = her answers support his requests ✓ she confirms by saying I get it ]]> Who else would benefit from a flexible schedule? ]]> ✓ elicit the answer from his boss = (pretending to be) brainstorming → make your partner agree with the solution by coming to it together to elicit = to get information or a reaction from sb, often with difficulty; to draw forth (what is latent); выявлять; делать вывод; выводить; вытянуть How does he reframe his request? Look at it this way... → describe another person who could benefit from the request = remind your partner of another example situation ]]> to reframe = to change the way something is expressed or considered What expressions show your partner is listening actively? ✓ So, you're saying... = soft exposing give-aways → find examples of your partner paraphrasing to confirm their understanding ]]> give-away = something that makes you guess the real truth about sth/sb What fixed expression confirms she understands Tom's requests? I do see where you're coming from = I understand the logics → find examples of your partner appreciate your efforts & narrative ]]> How does Tom move past further resistance? (Don't worry,) (we're) just brainstorming here! = don't ask any commitment from your partner yet → don't put your partner in an impossible situation ]]> When does Tom start making a concession? It doesn't have to be a 'sweeping change', just a team = once his boss has accepted in principle but has doubts about others accepting → make the request easier to approve ]]> What other diagnostic question(s) to move past resistance does he ask? What do you need from me to support/agree fully? = first genuine, non-rhetorical question → show there is room for manoeuvre ]]> genuine = real How does she phrase her terms of approval? If you could make a compelling case that... that'd (would) help. = 2nd conditional → use unreal conditionals to shape the deal ]]> compelling = that makes you pay attention to it because it is so interesting and exciting; so strong that you must do sth about it over the long haul = over an extended period of time How does Tom show agreement? I'm on it. I'll give you tools to measure results... = show you will continue your commitment beyond the 'time of sale' → use future simple for promises ]]> How does she confirm her approval? If it's rock solid, I'll sign it. = 1st conditional → use conditional terms for a real situation ]]> What does going one-up on somebody mean? Why does Tom offer to do more? Would you be willing to... → present the request at the next meeting ]]> reciprocity = situation in which two people, countries, etc. provide the same help or advantages to each other How does Tom confirm the positive outcome of their conversation? I'm thrilled. I'm a lot closer than I was 5min ago. → show this is a win-win situation ]]> 20240123 17:45-18:30 1 active Preparing for a negotiation By the end of this session you will have studied print

Vznaniya meeting details https://webinar.vznaniya.ru/b/dun-yvk-ank-qfb ]]> active textbook tmp_pdf/market_leader_3rd_intermediate_course_book_pg87-9_138_negotiating_case_study_pampas_leather_company.pdf ✓ going to the sauna together?! ✓ understanding the goals of your counterpart → sometimes can be ambiguous 〆depends on cultural background = hidden agenda (...) How do you train people in negotiating? ✓ shopping in the markets of Istanbul = difficult to say 'no' → keep insisting (...) Functional language: Training for negotiating pg 87 ex A listening market_leader/market_leader_3rd_intermediate/market_leader_3rd_intermediate_audio_cd02/market_leader_3rd_intermediate_audio_cd02_018.ogg pg 87 ex B listening market_leader/market_leader_3rd_intermediate/market_leader_3rd_intermediate_audio_cd02/market_leader_3rd_intermediate_audio_cd02_019.ogg T / Cl Have you changed your ways of conducting negotiations over the years? ✓ gained more self-confidence → got more assertive Lexical material: Language clues in negotiations (soft exposing give-aways) pg 87 ex C listening market_leader/market_leader_3rd_intermediate/market_leader_3rd_intermediate_audio_cd02/market_leader_3rd_intermediate_audio_cd02_020.ogg ]]> 1 Negotiating skills 20240123 hw202401226 active prep_ol_qa edit_ol_qa pix/icons8-collaboration-100_white.png What is perhaps the most important skill a negotiator needs? ✓ versatility = being able to change & adapt to the situation → there is not a single technique of negotiation having a wide variety of skills Why is it important to be a good listener? ✓ information is power ✓ catch language clues to understand your opponent's position & expectations What kinds of behaviour are adequate? ✓ depending on the situation → manage conflict → manage pressure in a face-to-face negotiation ✓ plan effectively & be analytical ✓ be open minded & creative How can you repackage the negotiation? ✓ double-check your counterpart's eagerness to negotiate ✓ show your own desire to reach a compromise ✓ ensure you reach a win-win solution present in a new form What should a good negotiator look for? ✓ find if there's scope for negotiation → identify soft exposing give-aways = something that makes you guess the real truth about sth/sb giveaways How do you find out if there is room for more negotiations? ✓ listen out for language cues e.g. Perhaps♣ we can give you a discount if♠ ... ♣ perhaps ♠ if = language clues → some concessions (give-aways) are possible / probable eagerness, language clues misnomer = name or a word that is not appropriate or accurate to deem = to have a particular opinion about sth; to consider versatility = having a wide variety of skills overriding = more important than anything else in a particular situation eagerness = positive feeling of wanting to push ahead with something giveaway = something that makes you guess the real truth about sth/sb; демаскирующий признак to probe (into sth) = to ask questions in order to find out secret or hidden information about sb/sth; to touch, examine or look for sth, especially with a long thin instrument so that they are to stay up-to-date Some people are good negotiators from ~~the~~ birth OR Some people are (just) born good negotiators ]]> consuming /kən'su:miŋ/